Heather Vale

Would recommend but would point out that I thought it was very expensive. As I improved staff popped in less which I missed, but care did not reduce.

My husband is very well looked after, mentally as well as physically. Although he has dementia and doesn't communicate well he always smiles when one of his carers enters his room. Heather Vale are very good at entertaining residents in spite of Covid restrictions. Any problems we have are quickly resolved after speaking to the manager or team leaders.

The staff are really friendly and polite, also very patient, helpful, understanding and often with quite a dry sense of humour, which under the current circumstances is greatly appreciated, The care provided seems brilliant - and Mum can be difficult. There are no complaints with the food either, and she has always been notoriously difficult to please! It's always very clean and organised; I have absolutely nothing to complain about.

Heather Vale is very clean, warm and very well run. All of the carers and staff are aware of my mum and her circumstances and requirements and are very attentive and caring to her. I would highly recommend this very friendly home to anyone.

My father came to Heather Vale a couple of years ago. I wasn't sure he could ever settle having tried another care home where he became very agitated. He did settle and within a very short time thought he had been there for years. He has been very well cared for so that a great weight has been taken from my shoulders. I have been so grateful over this last year for all the sacrifices the care staff have made in order to keep all of the residents safe. They have all been amazing. Dad's medical needs, as well as emotional needs, have been carefully met and I have always felt welcome when I have visited. I have also grown very fond of the other residents. I have missed them over the last year.

Thank you for taking such good care of him.

I am sorry that I am unable to make clear judgements on the sections below, as at the moment I have never been inside due to Covid restrictions.

Because I was ill had to arrange a care home at short notice. Because he has to isolate, we couldn't visit, but he seemed to be happy there. He has dementia and incontinence problems, but they looked after him very well. Would not hesitate to let him go there again. Thanks to the great staff.

Both my care and my health was very well provided for. The food could not be faulted, and the staff were always kind and helpful. I certainly recommend this care home to anyone wishing to be really well looked after.

This was the first time I had accepted allowing my husband to go into care for respite. He loved his room, settled in straight away and thought he was in a holiday hotel. Everyone made us feel welcome and at home. I had peace of mind, and he had excellent care and enjoyed his stay. Would highly recommend.

Any organisation is only as good as its staff and they are tremendous. They have risen to the challenges presented by the virus and found ways of relative sand loved ones contacting with the residents.

Since my Mum has lived at Heather Vale Care Home, she has been looked after with no issues. This was a particularly tender time for my mum as she has always had a fear of moving into a care home, but the staff at Heather Vale made her move in as comfortably as possible and have looked after her with special care since she joined them. The Covid restrictions have obviously made contact harder than it would normally be but Heather Vale has made every effort to let residents see or talk to their family as much as possible. This is via visits either side of glass and more recently, garden visits at a social distance and they have backed this up with Facebook messager video calls and phone calls. My mum is very happy at Heather Vale and has told me she is happy that she made the move, so that speaks for itself.

Happy and smiley staff.

My aunt always had Heather Vale in mind for when she needed to leave her own home and is delighted to have a place. The home is secure with staff constantly having to stop what they are doing and open the main door but always do it with a smile.

I received the form Review Us at a difficult time when I am unable to visit Mum as usual due to COVID-19. The home has done very well to keep the home free of the virus but it is hard to gauge the atmosphere of the home or meet the new manager. Mum talks often of acts of kindness and helpfulness by staff but she is experiencing lots of new and temporary faces who do not know her and this is a cause of anxiety for her. The problem with the time it takes to respond to the buzzer continues intermittently and this causes distress. I have expressed concerns about the activities to the team leader several times. Residents are given an interesting timetable and my Mum selects which of these she would like to go to. However, when she asks if they are taking place, often they are not. The room is well-appointed and my interaction with staff has always been positive. I do miss the relative meetings where concerns can be aired and also to assess whether these issues are experienced by others.

Thank You Heather Vale. Mum would wish us to thank you from the bottom of her heart for all you have done. God Bless you all.

I feel very settled and cared for. The staff are very kind and helpful.

They provide me with peace of mind and assuring that the very difficult decision I made was the right one.

Without a doubt, Heather Vale care home is outstanding. From the warmth of the welcome you receive when you arrive to visit your loved one, the excellent care, kindness, interest and compassion extended to residents and their families, the fun and variety of activities for all to enjoy, the cleanliness of the home and the absence of unpleasant smells, the varied and delicious food, the excellent accommodation with its light airy bedrooms, large enough for residents to rest and relax in private or entertain their visitors, its intimate dining rooms and lovely communal lounge, the beautifully maintained and accessible garden, to useful services like hairdressing and chiropody.

My father moved to Heather Vale in December 2017 and I visit him there several times a week. I know he’s safe and well cared for and we can spend quality father/daughter time together which is so important at this stage in his life. Thank you to all the staff for making this possible.

I have found most staff friendly and helpful in this 6 months of coming into the home. More, it always smells clean and tidy. They have some amazing entertainment now which I do take part in, end food is exceptional. Nutritional and choice is good. You can have a cup of tea when you want one. If I had one thing to say that isn't positive is getting in/out of the building but I do take it that staff are busy.