
I cannot express how delighted I am in recommending this care home.Phillip A(Friend of Resident/Service User)

We would highly recommend HeathervaleElaine T(Daughter of Resident/Service User)

I would recommend Heathervale Care Home for a loved one without doubt.D S(Daughter of Resident/Service User)

I cannot express how delighted I am in recommending this care home.Phillip A(Friend of Resident/Service User)

We would highly recommend HeathervaleElaine T(Daughter of Resident/Service User)

I would recommend Heathervale Care Home for a loved one without doubt.D S(Daughter of Resident/Service User)

Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.
It is located within reach of local transport links and has a well-tended garden space for residents and their families to enjoy.
The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care...
Care Provided by Heather Vale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heather Vale for full pricing details and T&Cs.
Contact Heather Vale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Jennie Hill(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1989
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
Visiting
- Visitors welcome at Heather Vale.
Parking
- There is on site parking, including disabled spaces.
Heather Vale Reviews (63)
Heather Vale has a Review Score of 9.8 (9.832) out of 10, based on 26 reviews in the last 2 years.
Over all time Heather Vale has 63 reviews.
My husband is very well looked after, mentally as well as physically. Although he has dementia and doesn't communicate well he always smiles when one of his carers enters his room. Heather Vale are very good at entertaining residents in spite of Covid restrictions. Any problems we have are quickly resolved after speaking to the manager or team leaders.
The staff are really friendly and polite, also very patient, helpful, understanding and often with quite a dry sense of humour, which under the current circumstances is greatly appreciated, The care provided seems brilliant - and Mum can be difficult. There are no complaints with the food either, and she has always been notoriously difficult to please! It's always very clean and organised; I have absolutely nothing to complain about.
Heather Vale is very clean, warm and very well run. All of the carers and staff are aware of my mum and her circumstances and requirements and are very attentive and caring to her. I would highly recommend this very friendly home to anyone.
My father came to Heather Vale a couple of years ago. I wasn't sure he could ever settle having tried another care home where he became very agitated. He did settle and within a very short time thought he had been there for years. He has been very well cared for so that a great weight has been taken from my shoulders. I have been so grateful over this last year for all the sacrifices the care staff have made in order to keep all of the residents safe. They have all been amazing. Dad's medical needs, as well as emotional needs, have been carefully met and I have always felt welcome when I have visited. I have also grown very fond of the other residents. I have missed them over the last year.
Due to the pandemic, we were able to visit the home before or during grandad's induction which made the transition challenging for grandad and his family. However, the home was fantastic keeping us updated on how grandad was settling in and giving us ways to keep in touch with him throughout.
Now we are able to do in-home visits you can physically see how much improvement there has been in grandad's mental and physical health. He's happy, content and clearly well looked after.
The team demonstrate a genuine interest in grandad's wants and needs and have made a concerted effort to get to know him, his likes and dislikes which has built trust between everyone.
Thank you for taking such good care of him.
I am sorry that I am unable to make clear judgements on the sections below, as at the moment I have never been inside due to Covid restrictions.
Because I was ill had to arrange a care home at short notice. Because he has to isolate, we couldn't visit, but he seemed to be happy there. He has dementia and incontinence problems, but they looked after him very well. Would not hesitate to let him go there again. Thanks to the great staff.
Both my care and my health was very well provided for. The food could not be faulted, and the staff were always kind and helpful. I certainly recommend this care home to anyone wishing to be really well looked after.
This was the first time I had accepted allowing my husband to go into care for respite. He loved his room, settled in straight away and thought he was in a holiday hotel. Everyone made us feel welcome and at home. I had peace of mind, and he had excellent care and enjoyed his stay. Would highly recommend.
Any organisation is only as good as its staff and they are tremendous. They have risen to the challenges presented by the virus and found ways of relative sand loved ones contacting with the residents.
Since my Mum has lived at Heather Vale Care Home, she has been looked after with no issues. This was a particularly tender time for my mum as she has always had a fear of moving into a care home, but the staff at Heather Vale made her move in as comfortably as possible and have looked after her with special care since she joined them. The Covid restrictions have obviously made contact harder than it would normally be but Heather Vale has made every effort to let residents see or talk to their family as much as possible. This is via visits either side of glass and more recently, garden visits at a social distance and they have backed this up with Facebook messager video calls and phone calls. My mum is very happy at Heather Vale and has told me she is happy that she made the move, so that speaks for itself.
Good experience, even during the covid19.
Happy and smiley staff.
My aunt always had Heather Vale in mind for when she needed to leave her own home and is delighted to have a place. The home is secure with staff constantly having to stop what they are doing and open the main door but always do it with a smile.
I received the form Review Us at a difficult time when I am unable to visit Mum as usual due to COVID-19. The home has done very well to keep the home free of the virus but it is hard to gauge the atmosphere of the home or meet the new manager. Mum talks often of acts of kindness and helpfulness by staff but she is experiencing lots of new and temporary faces who do not know her and this is a cause of anxiety for her. The problem with the time it takes to respond to the buzzer continues intermittently and this causes distress. I have expressed concerns about the activities to the team leader several times. Residents are given an interesting timetable and my Mum selects which of these she would like to go to. However, when she asks if they are taking place, often they are not. The room is well-appointed and my interaction with staff has always been positive. I do miss the relative meetings where concerns can be aired and also to assess whether these issues are experienced by others.
Thank you for taking the time to review Heather Vale and we are pleased you rate our care/support as good. In order to cover annual leave and other absences, we have continued to ensure that we have the required number of staff to provide quality care and ensure the safety of our residents. We have...
I am not concerned regards what any CQC report states. I can only advise on our own experience. We are so so grateful. I will not mention any individuals as all the staff, cleaners, handyman, Team Leaders were just so brilliant and caring.
Thank You Heather Vale. Mum would wish us to thank you from the bottom of her heart for all you have done. God Bless you all.
I feel very settled and cared for. The staff are very kind and helpful.
They provide me with peace of mind and assuring that the very difficult decision I made was the right one.
Without a doubt, Heather Vale care home is outstanding. From the warmth of the welcome you receive when you arrive to visit your loved one, the excellent care, kindness, interest and compassion extended to residents and their families, the fun and variety of activities for all to enjoy, the cleanliness of the home and the absence of unpleasant smells, the varied and delicious food, the excellent accommodation with its light airy bedrooms, large enough for residents to rest and relax in private or entertain their visitors, its intimate dining rooms and lovely communal lounge, the beautifully maintained and accessible garden, to useful services like hairdressing and chiropody.
My father moved to Heather Vale in December 2017 and I visit him there several times a week. I know he’s safe and well cared for and we can spend quality father/daughter time together which is so important at this stage in his life. Thank you to all the staff for making this possible.
I have found most staff friendly and helpful in this 6 months of coming into the home. More, it always smells clean and tidy. They have some amazing entertainment now which I do take part in, end food is exceptional. Nutritional and choice is good. You can have a cup of tea when you want one. If I had one thing to say that isn't positive is getting in/out of the building but I do take it that staff are busy.
Nothing to say - Excellent!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
- 27 Sep 2024
Chesterfield and Staveley MP, Toby Perkins, met residents and colleagues at Heather Vale care home to see how Purpose Coalition partner, Anchor, is delivering a positive social impact in his...
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Accreditations
There are no accreditations posted yet for Heather Vale.
Meet the Team (0)
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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Vale to verify any information. View our terms and conditions. Heather Vale has an Enhanced Service -more info.