Heather Vale

Heather Vale Road, Hasland, Chesterfield S41 0HZ
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9.9 54 Reviews
  • Heather Vale, Chesterfield
Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.

It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.

The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves. Heather Vale continues to welcome new residents.

The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests.

Each resident's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £992
  • Self-Funded Residential Dementia Care: from £992
  • RESPITE Self-Funded Residential Care: from £992
  • RESPITE Self-Funded Residential Dementia Care: from £992

Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heather Vale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Paige Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Heather Vale directly to discuss your enquiry.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at Heather Vale.

Parking

  • There is on site parking, including disabled spaces.

Heather Vale Reviews (54)

Total of 54, showing 41-54
9.9

Heather Vale has a Review Score of 9.9 (9.910) out of 10, based on 26 reviews in the last 2 years. Over all time Heather Vale has 54 reviews.

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Review from John B (Son of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at the home for about 20 months now, the care she has received in that time has been fantastic. Her room is always clean and tidy and the staff always willing to care for, support and entertain the residents.
Any organisation is only as good as its staff and they are tremendous. They
have risen to the challenges presented by the virus and found ways of relative sand loved ones contacting with the residents.

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Review from Mark H (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Mum has lived at Heather Vale Care Home, she has been looked after with no issues. This was a particularly tender time for my mum as she has always had a fear of moving into a care home, but the staff at Heather Vale made her move in as comfortably as possible and have looked after her with
special care since she joined them. The Covid restrictions have obviously made contact harder than it would normally be but Heather Vale has made every effort to let residents see or talk to their family as much as possible. This is via visits either side of glass and more recently, garden visits at a social distance and they have backed this up with Facebook messager video calls and phone calls. My mum is very happy at Heather Vale and has told me she is happy that she made the move, so that speaks for itself.

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Review from N A (Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, friendly staff.
Good experience, even during the covid19.
Happy and smiley staff.

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Review from Alwyn F (Nephew of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt always had Heather Vale in mind for when she needed to leave her own home and is delighted to have a place. The home is secure with staff constantly having to stop what they are doing and open the main door but always do it with a smile.

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Review from Jan G (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I received the form Review Us at a difficult time when I am unable to visit Mum as usual due to COVID-19. The home has done very well to keep the home free of the virus but it is hard to gauge the atmosphere of the home or meet the new manager. Mum talks often of acts of kindness and helpfulness by
staff but she is experiencing lots of new and temporary faces who do not know her and this is a cause of anxiety for her. The problem with the time it takes to respond to the buzzer continues intermittently and this causes distress. I have expressed concerns about the activities to the team leader several times. Residents are given an interesting timetable and my Mum selects which of these she would like to go to. However, when she asks if they are taking place, often they are not. The room is well-appointed and my interaction with staff has always been positive. I do miss the relative meetings where concerns can be aired and also to assess whether these issues are experienced by others.

Reply from Julie Harrison, Manager at Heather Vale

Thank you for taking the time to review Heather Vale and we are pleased you rate our care/support as good. In order to cover annual leave and other absences, we have continued to ensure that we have the required number of staff to provide quality care and ensure the safety of our residents. We have continued to provide varied daily activities for our residents but respect their wishes if they don’t wish to participate. Once current restrictions on visiting are lifted, we look forward to restarting our relative and resident meetings. We have discussed your concerns and remain happy to continue to do this going forward at a mutually convenient time.

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Review from Christopher D (Son of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have the words to express my depth of gratitude to all the staff at Heather Vale. Mum was in Heather Vale for 5 years before she recently passed away aged 94. The care was of a high order. All staff are warm, friendly, courteous and efficient. We could not have asked for more. Over those years
and indeed end of life they helped Mum maintain her dignity and catered to all her physical, emotional and social needs. They looked after us as a family too especially my sister who suffered early onset dementia. As a constant visitor, they were aware and went out of their way.
I am not concerned regards what any CQC report states. I can only advise on our own experience. We are so so grateful. I will not mention any individuals as all the staff, cleaners, handyman, Team Leaders were just so brilliant and caring.
Thank You Heather Vale. Mum would wish us to thank you from the bottom of her heart for all you have done. God Bless you all.

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Review from A D W (Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very settled and cared for. The staff are very kind and helpful.

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Review from Martin R (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without doubt Heather Vale provides my mum with a safe, friendly and caring environment in what will be the last years of her life.
They provide me with peace of mind and assuring that the very difficult decision I made was the right one.

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Review from Chris W (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, Heather Vale care home is outstanding. From the warmth of the welcome you receive when you arrive to visit your loved one, the excellent care, kindness, interest and compassion extended to residents and their families, the fun and variety of activities for all to enjoy, the cleanliness
of the home and the absence of unpleasant smells, the varied and delicious food, the excellent accommodation with its light airy bedrooms, large enough for residents to rest and relax in private or entertain their visitors, its intimate dining rooms and lovely communal lounge, the beautifully maintained and accessible garden, to useful services like hairdressing and chiropody.


My father moved to Heather Vale in December 2017 and I visit him there several times a week. I know he’s safe and well cared for and we can spend quality father/daughter time together which is so important at this stage in his life. Thank you to all the staff for making this possible.

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Review from Claire M (Power of Attorney of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found most staff friendly and helpful in this 6 months of coming into the home. More, it always smells clean and tidy. They have some amazing entertainment now which I do take part in, end food is exceptional. Nutritional and choice is good. You can have a cup of tea when you want one. If I had
one thing to say that isn't positive is getting in/out of the building but I do take it that staff are busy.

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Review from John W (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing to say - Excellent!

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Review from Paul C (Relative of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the past six years, we have noticed a general decline in the quality of the care provided. Cost cutting seems more important than the care and comfort of the residents and there seems to be a lack of leadership. Care is hurried and at times terse. Food is boring and basic. Standards have definitely
fallen. We are disappointed.

Reply from Maxine Booth-Isherwood, Home Manager at Heather Vale

Thank you for taking the time to provide feedback regarding Heathervale. We are sorry to hear you feel this way. Our staff work hard to maintain high standards of care and we endeavour to ensure every aspect of care including our food is of the best quality. Our resident's wellbeing is always our priority. As evidence of this, our CQC rating is Good and our 2017/18 Your Care Rating Residents score is 897 out of 1000, which is above the national average.


I am keen to learn more about your experience. Please can you contact me on 01246 221569 to arrange a time for us to meet and discuss your concerns, at your convenience of course.

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Review from Paul W (Son of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned this is the best there is!!
The buildings, staff (fantastic) and food all superb.

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Review from D S (Son-in-law of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heather Vale is a very good care home where my mother-in-law has been for 3 1/2 years. Good bedroom and very good staff. One important issue as a visitor is gaining entry and exit from the building. We have to wait outside in the cold until staff hear the bell and let us in - for security reasons.


I

would suggest building a small porch outside the front door with an outer door kept unlocked and the inner door locked. This would help with keeping heat in and stopping a cold draught. There is already a canopy which could be built around.


Thank you.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Heather Vale is calculated as follows: ( (285 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 311 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Vale is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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