West Hallam Residential Home

8 Newdigate Street, West Hallam, Ilkeston DE7 6GZ

West Hallam Residential Home, Ilkeston, Derbyshire
West Hallam Residential Home, Ilkeston, Derbyshire
West Hallam Residential Home, Ilkeston, Derbyshire

West Hallam Residential Home is an Extra Care Unit, designed with dementia in mind, offers purpose built en-suite accommodation, constructed around a central courtyard. This area of the home offers round the clock care in this secure and safe environment. Everything from a menu board with pictures to help residents recognise what's for dinner, to a clock that indicates whether it is day or night to help residents get a good night's sleep, makes sure residents get the best care.

Staff in both the main home and the Extra Care Unit, work very hard to ensure that residents are as active as they desire. Regular walks and shopping trips are made locally, along with many trips to local attractions further afield including Ashmere's centralised facilities. The home provides regular live entertainment from singers and musicians many of which the residents love to see on a regular basis. On top of this there is the opportunity to take part in the cookery, arts and crafts and gardening clubs not to mention the exercise classes. Or you can learn new skills by joining the computer tutorials and using the fabulous touch screen computers.

Group: Ashmere Derbyshire Ltd

Person in charge: Gina Smith (Acting Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 29

Shared Rooms: 1

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £639 – £927 , Personal Care Shared (per person) £607 – £887 (These prices are only a guideline, please contact West Hallam Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on West Hallam Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 West Hallam Residential Home has a Review Score of 9.5 (9.496)

The Review Score of 9.5 (maximum of 10) for West Hallam Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for West Hallam Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.496 for West Hallam Residential Home is calculated as follows: ( (148 Excellents x 5) + (94 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.496

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for West Hallam Residential Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend West Hallam Residential Home?

  • Extremely LIKELY
    16
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to West Hallam Residential Home

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • more

I cannot praise this care home highly enough. Staff are professional and caring, make you very welcome when visiting. Activities are organised regularly and outings too. The bistro nights are great fun and give family a chance to get together. Cleanliness is excellent, food is too.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On each visit, I see the residents are well presented, clean and tidy. The home has a chatty and lively atmosphere. The staff are attentive to the residents at all times. They are happy to chat with both residents and visitors and are always willing to speak to you about any concerns you may have. They encourage the residents to take part in the many activities that they have going on. The home is always clean and fresh.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

On visiting my father on an evening in November, it was cold outside and there was no heating on in his room (windows wide opened) apparently left open from the morning staff. I was told evening staff hadn't been in his room all day. Dad was walking around in a short sleeve shirt which wasn't his, he had odd slippers on and was cold to touch and there were other residents sitting with blankets around them. His evening meal was a cheese sandwich again with a small pork pie and a few crisps. He wanted a hot drink to warm him up, which he had to wait for when the trolley came around. Quite often his clothes are mixed up or lost with other residents, including women's garments.

How likely would you be to recommend West Hallam Residential Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Lovely home mum is well looked after by all staff. She has a fantastic entertainment variety, her room is always clean and tidy, staff make me very welcome and are always happy to hear any concerns I have.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited on numerous occasions. Staff are all friendly, helpful and caring. Great atmosphere with lots of activities for all the residents to get involved in! Great Bistro night this month where we attended with the family, paid £5 for a 3-course meal, played cards and had a quiz. I would definitely recommend and enjoy my visits.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since my grandmother has been here, she has been so happy. The care staff are so friendly and caring towards her. There are always activities for the residents such as an entertainer, bistro nights for all the family, and games. It's so clean and my gran's room is so pretty. I would definitely recommend this lovely place to others, well done.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is a "family home" - residents become part of the "Ashmere family" as do their relatives. Staff are very professional and will go that "extra mile" to help - above and beyond their normal paid hours. Staff show genuine love and understanding to their residents.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

West Hallam is a lovely home. It is very friendly and everyone is very well cared for. There are activities and trips to go on. Mum is very happy here.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Can't fault it. Very good care, they think the world of him. Small and friendly place so he gets the care he needs.

How likely would you be to recommend West Hallam Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

A well organised Bistro night, good food and entertainment. Very pleasant staff.

How likely would you be to recommend West Hallam Residential Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband is difficult at times but all the staff treat him with dignity and are exceptionally patient with him even when he is really difficult.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to put on record my appreciation for the welcome reception I have always received whenever I have visited my dear friend in your Ashmere home. I have been particularly impressed with your treatment of her, she is always immaculately groomed (nails beautifully painted and nicely dressed) and to find her looking healthy and peaceful. The meals I have shared with her in Ashmeres social evenings have been excellent and beautifully presented. I would like to thank your staff for their kind hospitality.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy in the home, some very nice people live here. I can find more things to do here and spend time with my friends. I really enjoy the singing and games I do in the afternoon and playing dominoes and cards.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A friendly, caring home with staff who are genuinely helpful and approachable. We particularly value the efforts made to ensure my mother-in-law mixes with other residents and has a stimulating life. We really enjoy the Bistro evenings which bring residents, loved ones, family and staff together in a lively and enjoyable way.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nice staff, care satisfactory and with a good atmosphere for Mum to be resident in.

How likely would you be to recommend West Hallam Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Caring and professional staff who do everything to keep the residents safe and secure. Very reasonable accommodation. We are able to leave my mother feelings happy about her safety and security.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Friendly and efficient. A difficult and emotional experience has been made easier by all the staff members.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My next door neighbour has recently joined West Hallam and when I visit with her she always seems happy and well cared for she has been included in all events that take place throughout the home and genuinely seems happy when I visit her. I have enjoyed attending all the fundraising events that takes place and there always seems to be a nice atmosphere at the events with all staff making you feel welcome and taking the time to chat with you. The bistro nights are a fantastic way to spend time with your loved one and they are always fun to attend.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been in the above care home for the last six months suffering from dementia and other age related problems and the care is first class. She has no complaints about the food and accommodation. The staff are well trained and caring. The home is always clean and fresh. Visitors are always made welcome and offered drinks. Parking is easy. The area is quite pleasant and the building is well maintained.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We try to visit weekly and always find a good atmosphere and welcome - especially a good atmosphere and welcome - especially when certain staff are on duty who 'go the extra mile' and we are, together with my friend, offered a cup of tea. Sometimes some staff have time to speak with us, which is good and we can get an update on how our friend is doing. Entertainment/ activities are good, the only real negative we have found is the laundry service, as often items of our friends stray and unknown and incorrect items are in his wardrobe. Definitely one of the best care home we have visited.

How likely would you be to recommend West Hallam Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I am very satisfied with the care my mother has received in the last 5 1/2 years.

How likely would you be to recommend West Hallam Residential Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home I am in is really nice, although I haven't been in any others so I cant compare. The staff do the jobs they have to do well. The facilities are reasonable but could do with updating. The entertainment in the home is ok and is evenly placed throughout the week. The food is good but could do with more choice for a fussy eater such as myself.

How likely would you be to recommend West Hallam Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

February 2016

Job Vacancies

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Care Home Idol 2016

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