West Hallam Care Home

8 Newdigate Street, West Hallam, Ilkeston DE7 6GZ
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9.9 62 Reviews
  • West Hallam Care Home, Ilkeston
West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.

West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lesley Neal (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)

Parking

  • On-site parking available

West Hallam Care Home Reviews (62)

9.9

West Hallam Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years.
Over all time West Hallam Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to West Hallam Care Home
  • 25
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Total of 62, showing 1-20
Review from Kerry P (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff were super friendly, not only towards my dad but also towards other members of the family visiting. Staff were really helpful and supportive, guiding us through what was a new experience for us all. Thank you all. Keep doing a great job!
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for your kind feedback! We're happy you had a positive experience with our staff and that they not only cared for your father but also other loved ones. Your support motivates us to keep providing exceptional service. Thank you for choosing us!

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Review from C H (Granddaughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are exceptional, providing a clean and cheerful environment. Their positive attitudes and proactive service delivery contribute significantly to the well-being of the residents.


I am highly impressed and commend your team's performance.

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Review from S C (Sister-in-law of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The West Hallam Care Home is very welcoming. My sister-in-law is well looked after. The staff are very helpful and kind.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for this lovely review, we appreciate the time you have taken to provide us with feedback!

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Review from A M (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident here. The staff are brilliant, very caring and can't do enough for residents. My mum was also a resident here previously before her passing and again, the staff were brilliant with her.
Would definitely recommend this home.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for sharing your positive experience with our home! We are honoured to have been able to provide care for both your father and mother. Your recommendation means a lot to us, and we will continue to do our best to ensure the well-being and happiness of all our residents. Thank you for entrusting us with your loved ones.

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Review from S K (Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent 2 weeks here recovering from surgery. I have been really well looked after and made to feel welcome.
There was a tempting choice of meals every day, a comfortable room always kept clean.
All staff were pleasant, polite and made to feel nothing was too much trouble. I would certainly recommend
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Review from Helen W (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came here after having a hip replacement. She has been very well looked after. All the staff have treated her with respect and care.
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Review from Jill P (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the amazing staff at West Hallam Care Home for taking such great care of my Mum for the 3 months that she was with you for respite care. On every occasion that I visited, I found the staff to be immensely welcoming, thoughtful, and kind and they were always on the ball with Mum’s medication
and condition changes. The setting itself is very clean, friendly, and calm not to mention a great range of activities, along with encouragement to participate. Should my Mum need further respite care or a permanent placement I wouldn’t hesitate to choose West Hallam Care Home again knowing that she herself was very happy with her care.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for your kind words and feedback. We are thrilled to hear that your experience with West Hallam Care Home was positive and that the staff provided excellent care for your mum during her time with us. We are dedicated to creating a welcoming and supportive environment for all our residents and their families, and we are delighted to hear that your mum was happy with her care. If you ever need further assistance or have any questions, please do not hesitate to reach out. Thank you for choosing West Hallam Care Home.

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Review from A M (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came in for respite care for 1 week. This was a very difficult decision for us but all our worries were avidly resolved as the care my father received was second to none. He was cared for and all his care needs were met. He was clean and made to feel very welcome. You all do a fantastic job,
keep up the amazing work you all do.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your father received excellent care during his week with us. Our team works hard to ensure that all residents feel comfortable, welcomed, and well taken care of, so it's wonderful to know that your worries were put at ease. Your kind words mean a lot to us, and we will definitely keep up the fantastic work. Thank you for trusting us with your father's care.

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Review from S P (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision for Mum to move into care was a difficult one. We looked around West Hallam and were greeted with a smile. The residents seemed content. Six months on we know it was the right decision, Mum is settled, well-fed and warm. She has engaged in numerous activities put in place by the team and
enjoyed visits out to cafes, dancing and the pantomime just like her old life.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for sharing your experience with us. We understand that the decision to move a loved one into care can be a challenging one, and we are grateful that you chose West Hallam for your mum. We're delighted to hear that she has settled in well, is comfortable, and enjoying the activities and outings provided by our team. It's heartwarming to know that she is able to continue enjoying aspects of her old life in her new home. If you have any further feedback or suggestions, please don't hesitate to reach out. Your mum's well-being and happiness are our top priorities.

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Review from L H (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting many other larger care homes we visited West Hallam Care Home and found it to be warm, welcoming and most of all homely. It was an easy decision and process with the support of the staff. Mum settled really quickly, she is happy and smiling whenever we visit. She is obviously well cared
for and the staff are extremely engaging with her. The activities program is fabulous and varies on a week-to-week basis. The staff deserve a 5-star rating, they are so kind and accommodating with nothing being too much trouble.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for sharing your positive experience at West Hallam Care Home! We are delighted to hear that your mum has settled in quickly and is happy and well-cared for by the staff. It is wonderful to know that you found the home to be warm, welcoming, and homely, making it an easy decision for you. We're glad to hear that the activities program is fabulous and engaging, providing a variety of activities for residents to enjoy. We appreciate your kind words about the staff and their dedication to providing excellent care. We will be sure to pass on your feedback to the team. Thank you for choosing West Hallam Care Home for your mum's care.

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Review from David W (Son of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No issues with the care home and have supported my mother very well during difficult times.
So thanks to all the staff for their hard work.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for sharing your positive experience with the care home and the staff who have supported your mother during difficult times. I will make sure to pass on your kind words to the staff members. It's wonderful to hear that your mother has been well taken care of. If you have any other feedback or need further assistance, feel free to reach out. Thank you for recognizing the hard work of the staff at the care home.

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Review from Denise H (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how grateful we are, as a family, of the care Mum received. The staff were kind and compassionate and always went the extra mile.
Mum was looked after with dignity and the staff and residents became like a second family.
At the end of Mum's life, the love and empathy shown to us all
was really appreciated. All I can say is thank you!
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for sharing your experience of the care your mum received. It's heartwarming to hear that the staff went above and beyond to provide kind and compassionate care, and that they became like a second family to both your mum and your family. Your gratitude means a lot to the staff, and we'll make sure to share your kind words with them. Thank you again for choosing our facility to care for your mum.

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Review from K S (Power of Attorney of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My neighbour has been in the Care Home since December 2023, I visit most days and can see she is being well looked after.
The room is always clean and warm, also bed linen changed everyday.
They always try and encourage her to eat and drink, the food looks good.
The staff are very friendly and always
happy to help with any questions and queries I have.
The lounge and dining areas are bright, and welcoming and can see activities going on if the residents want to join in.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you for sharing your positive experience with your neighbour's care home. It's great to hear that they provide a clean and warm environment, with attention to detail in terms of daily bed linen changes. Your feedback is valuable, and we appreciate you taking the time to share it!

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Review from Stephen F (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed emergency care for my mum after she flooded her house and we were able to get her in very quickly. The home is very nice and all the staff I have come into contact with have been amazing, my mum seems to have settled really well.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

I'm glad to hear that your mum received the emergency care she needed quickly after the house flood. It's also wonderful to hear that the home is nice and that the staff members have been amazing. It's extremely important for your mum to feel settled and comfortable, so it's great that she's adjusting well. Thank you for taking the time to leave us a review!

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Review from L B (Sister of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Queries answered promptly. Lovely to see activities. Include families like the summer fair. Residents look well presented.
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Review from B A (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff work hard and communicate well with each other, the residents, and their relations. There's an excellent variety of activities for those interested in engaging. Cleanliness, safety, and routines are always maintained to a high level. My mother looks well and I trust that medical needs, and
hygiene levels are honoured.
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Review from Kathryn C (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living at West Hallam Care Home for less than 2 weeks, previously having resided at two local nursing homes. I cannot believe the difference in her demeanour. She is happy and contented for the first time in two years. The management is superb, really hands-on and very caring. The
staff are all extremely friendly and obviously care very much about the residents. The food is very good and the general care of my mum is excellent. What a relief to at least find somewhere very good.
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Review from Wendy G (Daughter-in-law of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had been at West Hallam Care Home for approx 12 months before she passed away. The staff are all very supportive and promote independence, whilst maintaining dignity and privacy. They promote enrichment into their lives by offering a range of activities and outings. She had a fabulous
12 months, building relationships with other residents and staff. Her quality of life was excellent and fulfilled even though she had dementia and other health conditions. I would recommend this home to anyone that wants the best for their loved one.
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Review from Robert A (Son of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very clean and tidy. The staff and manager are very nice people to talk to and very helpful. The food is good - a lot to choose from.
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Review from Jo-Anne A (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was so happy at West Hallam. All the staff were absolutely fabulous. They looked after him and cared for him so well. There is a real family ethos in the home. My dad loved his room, which was very comfortable. Dad enjoyed taking part in a full range of activities in the home. I absolutely recommend
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for West Hallam Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for West Hallam Care Home is calculated as follows: ( (166 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Hallam Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Leasley

Leasley Neal

Job Title: Registered Manager

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.

Sarah

Sarah Bond

Job Title: Deputy Manager

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.

Phoebe

Phoebe Booth

Job Title: Care Home Enquiries Manger Joined: 2022

Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that give us a ring. My goal is to make the process of finding the right home as easy and reassuring as possible.
This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.


If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

Frequently Asked Questions about West Hallam Care Home

What types of Care is West Hallam Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Hallam Care Home have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at West Hallam Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Hallam Care Home to the centre of Ilkeston?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hallam Care Home to verify any information. View our terms and conditions. West Hallam Care Home has an Enhanced Service - more info.