






West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.
West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.
Care Provided by West Hallam Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees include weekly hairdressing, activities and days out, bed linen, towels and toiletries, as well as 24 hour care. If you or your loved one are socially funded, please give us a call and we will be happy to talk you through the fees.
The price(s) shown are provided by the care home. Contact West Hallam Care Home for full pricing details and T&Cs.
Contact West Hallam Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashmere Derbyshire Ltd
- Private Owned
Person in charge
- Raina Masiyenyama (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 2
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (24)
Parking
- On-site parking available
West Hallam Care Home Reviews (68)
West Hallam Care Home has a Review Score of 9.6 (9.585) out of 10, based on 12 reviews in the last 2 years.
Over all time West Hallam Care Home has 68 reviews.
I wouldn't hesitate to choose the home again should my dad need permanent or further respite care.
We are delighted to hear that both you and your dad had such a positive experience with us. It means a great deal to know that our team provided compassionate, kind and dignified care, and that you felt supported throughout your dad's stay.
Your...
My hsuband has been very well looked after and nothing is too much trouble for any of the carers and management.
Thank you for taking the time to leave us a lovely review!
My relative has been a resident since January 2022/23. All the staff who work at the home have been professional, efficient, and empathetic when needed. They settled in almost immediately, accepting the genuine kindness shown all around. They have thrived both mentally and physically. The positive attitude of my relative, coupled with the working ethic of the staff, has made their life at the home a pleasure. Always considered their dietary and medical condition has never been a barrier to all their emotional and health needs. Excellent service.
It is incredibly rewarding to hear that they settled in so quickly and have continued to flourish during their time at the home.
We are especially pleased to hear your comments regarding the staff's...
I am impressed by the number of activities that are organised for residents, it is great to see them taking part.
Overall I am able to recommend West Hallam as a happy place for residents.
We are so pleased to hear that you find the home to be such a welcoming and happy environment for residents. Our team work incredibly hard to support one another and create a positive atmosphere throughout the home, so your comments regarding the staff are greatly appreciated. It is also lovely to...
Staff are very friendly and helpful. My mum is happy here
Thank you very much for your lovely review.
We are so pleased to hear that your mum is happy with us and that you have had such a positive experience with the home. It is wonderful to hear that the activities programme has stood out to you, as our team put a great deal of thought and care into...
My husband has been in respite care for 3 weeks after a spell in hospital. The home is warm comfortable and very welcoming. The staff are friendly and available from any queries. I am very pleased with his 5 star treatment.
We are really pleased to hear that your husband's respite stay has been a positive experience and that you found the home to be warm, comfortable, and welcoming. It is wonderful to know that the team were friendly, approachable,...
All of the staff were super friendly, not only towards my dad but also towards other members of the family visiting. Staff were really helpful and supportive, guiding us through what was a new experience for us all. Thank you all. Keep doing a great job!
Thank you for your kind feedback! We're happy you had a positive experience with our staff and that they not only cared for your father but also other loved ones. Your support motivates us to keep providing exceptional service. Thank you for choosing us!
The staff are exceptional, providing a clean and cheerful environment. Their positive attitudes and proactive service delivery contribute significantly to the well-being of the residents.
I am highly impressed and commend your team's performance.
The West Hallam Care Home is very welcoming. My sister-in-law is well looked after. The staff are very helpful and kind.
Thank you for this lovely review, we appreciate the time you have taken to provide us with feedback!
Would definitely recommend this home.
Thank you for sharing your positive experience with our home! We are honoured to have been able to provide care for both your father and mother. Your recommendation means a lot to us, and we will continue to do our best to ensure the well-being and happiness of all our residents. Thank you for entrusting us with your loved ones.
There was a tempting choice of meals every day, a comfortable room always kept clean.
All staff were pleasant, polite and made to feel nothing was too much trouble. I would certainly recommend West Hallam Care Home.
My mother came here after having a hip replacement. She has been very well looked after. All the staff have treated her with respect and care.
Thank you to all the amazing staff at West Hallam Care Home for taking such great care of my Mum for the 3 months that she was with you for respite care. On every occasion that I visited, I found the staff to be immensely welcoming, thoughtful, and kind and they were always on the ball with Mum’s medication and condition changes. The setting itself is very clean, friendly, and calm not to mention a great range of activities, along with encouragement to participate. Should my Mum need further respite care or a permanent placement I wouldn’t hesitate to choose West Hallam Care Home again knowing that she herself was very happy with her care.
Thank you so much for your kind words and feedback. We are thrilled to hear that your experience with West Hallam Care Home was positive and that the staff provided excellent care for your mum during her time with us. We are dedicated to creating a welcoming and supportive environment for all our...
My father came in for respite care for 1 week. This was a very difficult decision for us but all our worries were avidly resolved as the care my father received was second to none. He was cared for and all his care needs were met. He was clean and made to feel very welcome. You all do a fantastic job, keep up the amazing work you all do.
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your father received excellent care during his week with us. Our team works hard to ensure that all residents feel comfortable, welcomed, and well taken care of, so it's wonderful to know that your...
The decision for Mum to move into care was a difficult one. We looked around West Hallam and were greeted with a smile. The residents seemed content. Six months on we know it was the right decision, Mum is settled, well-fed and warm. She has engaged in numerous activities put in place by the team and enjoyed visits out to cafes, dancing and the pantomime just like her old life.
Thank you for sharing your experience with us. We understand that the decision to move a loved one into care can be a challenging one, and we are grateful that you chose West Hallam for your mum. We're delighted to hear that she has settled in well, is comfortable, and enjoying the activities and...
After visiting many other larger care homes we visited West Hallam Care Home and found it to be warm, welcoming and most of all homely. It was an easy decision and process with the support of the staff. Mum settled really quickly, she is happy and smiling whenever we visit. She is obviously well cared for and the staff are extremely engaging with her. The activities program is fabulous and varies on a week-to-week basis. The staff deserve a 5-star rating, they are so kind and accommodating with nothing being too much trouble.
Thank you for sharing your positive experience at West Hallam Care Home! We are delighted to hear that your mum has settled in quickly and is happy and well-cared for by the staff. It is wonderful to know that you found the home to be warm, welcoming, and homely, making it an easy decision for you....
So thanks to all the staff for their hard work.
Thank you for sharing your positive experience with the care home and the staff who have supported your mother during difficult times. I will make sure to pass on your kind words to the staff members. It's wonderful to hear that your mother has been well taken care of. If you have any other...
Mum was looked after with dignity and the staff and residents became like a second family.
At the end of Mum's life, the love and empathy shown to us all was really appreciated. All I can say is thank you!
Thank you so much for sharing your experience of the care your mum received. It's heartwarming to hear that the staff went above and beyond to provide kind and compassionate care, and that they became like a second family to both your mum and your family. Your gratitude means a lot to the staff,...
We needed emergency care for my mum after she flooded her house and we were able to get her in very quickly. The home is very nice and all the staff I have come into contact with have been amazing, my mum seems to have settled really well.
I'm glad to hear that your mum received the emergency care she needed quickly after the house flood. It's also wonderful to hear that the home is nice and that the staff members have been amazing. It's extremely important for your mum to feel settled and comfortable, so it's great that she's adjusting well. Thank you for taking the time to leave us a review!
The room is always clean and warm, also bed linen changed everyday.
They always try and encourage her to eat and drink, the food looks good.
The staff are very friendly and always happy to help with any questions and queries I have.
The lounge and dining areas are bright, and welcoming and can see activities going on if the residents want to join in.
Thank you for sharing your positive experience with your neighbour's care home. It's great to hear that they provide a clean and warm environment, with attention to detail in terms of daily bed linen changes. Your feedback is valuable, and we appreciate you taking the time to share it!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hallam Care Home.
There are no upcoming events for West Hallam Care Home.
Awards / Recognitions (5)
- 06 Jun 2021Recipient: Ashmere Derbyshire Ltd
- 15 Jan 2020Recipient: Ashmere Derbyshire Ltd
- 17 Nov 2017Recipient: Ashmere Derbyshire Ltd
Accreditations
There are no accreditations posted yet for West Hallam Care Home.
Meet the Team (3)

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.

This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.
If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.
Frequently Asked Questions about West Hallam Care Home
What types of Care is West Hallam Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does West Hallam Care Home have?
There are 29 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at West Hallam Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is West Hallam Care Home to the centre of Ilkeston?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hallam Care Home to verify any information. View our terms and conditions. West Hallam Care Home has an Enhanced Service -more info.