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West Hallam Care Home

8 Newdigate Street, West Hallam, Ilkeston, Derbyshire DE7 6GZ
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West Hallam Care Home, Ilkeston
West Hallam Care Home, Ilkeston
West Hallam Care Home, Ilkeston

West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.

West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.

Care Provided by West Hallam Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,310 - £1,540£1,310 - £1,540
Residential Dementia Care£1,460 - £1,685£1,460 - £1,685

All fees include weekly hairdressing, activities and days out, bed linen, towels and toiletries, as well as 24 hour care. If you or your loved one are socially funded, please give us a call and we will be happy to talk you through the fees.

Contact West Hallam Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Raina Masiyenyama (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (24)

Parking

  • On-site parking available

West Hallam Care Home Reviews (68)

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9.6

West Hallam Care Home has a Review Score of 9.6 (9.585) out of 10, based on 12 reviews in the last 2 years. Over all time West Hallam Care Home has 68 reviews.

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Showing 68 reviews matching selected criteria
Review from L B (Sister of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

Friendly staff. Queries answered promptly. Lovely to see activities. Include families like the summer fair. Residents look well presented.

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Review from B A (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card
Overall Experience

The staff work hard and communicate well with each other, the residents, and their relations. There's an excellent variety of activities for those interested in engaging. Cleanliness, safety, and routines are always maintained to a high level. My mother looks well and I trust that medical needs, and hygiene levels are honoured.

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Review from Kathryn C (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

My mother has been living at West Hallam Care Home for less than 2 weeks, previously having resided at two local nursing homes. I cannot believe the difference in her demeanour. She is happy and contented for the first time in two years. The management is superb, really hands-on and very caring. The staff are all extremely friendly and obviously care very much about the residents. The food is very good and the general care of my mum is excellent. What a relief to at least find somewhere very good.

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Review from Wendy G (Daughter-in-law of Resident) published on 17 July 2023 Submitted via Postal Card
Overall Experience

My mother-in-law had been at West Hallam Care Home for approx 12 months before she passed away. The staff are all very supportive and promote independence, whilst maintaining dignity and privacy. They promote enrichment into their lives by offering a range of activities and outings. She had a fabulous 12 months, building relationships with other residents and staff. Her quality of life was excellent and fulfilled even though she had dementia and other health conditions. I would recommend this home to anyone that wants the best for their loved one.

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Review from Robert A (Son of Resident) published on 10 February 2023 Submitted via Postal Card
Overall Experience

The care home is very clean and tidy. The staff and manager are very nice people to talk to and very helpful. The food is good - a lot to choose from.

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Review from Jo-Anne A (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

My dad was so happy at West Hallam. All the staff were absolutely fabulous. They looked after him and cared for him so well. There is a real family ethos in the home. My dad loved his room, which was very comfortable. Dad enjoyed taking part in a full range of activities in the home. I absolutely recommend West Hallam Care Home.

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Review from J D (Husband of Resident) published on 8 December 2022 Submitted via Website
Overall Experience
My wife went into West Hallam Care Home for respite care.
The staff were kind and looked after her well. The home is not custom-built and does have narrow corridors and a number of doors which can be a bit confusing.
Nevertheless, the home I am sure did their best to make my wife's stay a pleasant one.

My wife, who has Alzheimer's, does need a lot of interaction and likes to walk which no home could give without one-to-one care, which no home could give.

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave us a review!

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Review from Carole F (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

Mum went into West Hallam Care Home for respite, the care and attention to the smallest detail have been wonderful. She was depressed, lonely and apprehensive but the team managed to turn this around and she is now happy and contented. Nothing is too much trouble for any of them. I would thoroughly recommend this home to anyone who finds themselves in our situation and for the care and commitment shown by staff to all residents.

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

So glad that your mum is feeling much more happy now, thank you so much for taking the time to leave us a review!

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Review from M B (Son of Resident) published on 30 November 2022 Submitted via Website
Overall Experience

I have nothing but praise for the West Hallam Care Home. The staff and the management are genuinely, caring and it shows in all sorts of ways. The team are professional, effective, thoughtful, and compassionate. My Dad often comments how well he is looked after and how kind people are. Big thank you and well done!

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for leaving such a lovely review, it is great to hear that West Hallam Care Home has been so wonderful!

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Review from Thomas T (Son of Resident) published on 14 November 2022 Submitted via Postal Card
Overall Experience

Mum says it is like living in a five-star hotel! All staff are very sociable and happy to discuss Mum's situation and any concerns without a problem. Much better now we can visit again without an appointment etc. Let's hope it stays that way! Thank you.

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Review from Sharon B (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card
Overall Experience

My mother has been living at West Hallam Care Home for around a year. She went in quite poorly, underweight and depressed, now she's very happy and eating well. The staff are very caring to my mother and always welcome me when I visit my mother. It's lovely to see my mother smiling and happy living there. She thoroughly enjoys going on trips with the staff.

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave such a lovely review, it is great to hear that your mother is doing well and is enjoying living at our West Hallam Care Home.

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Review from Paul B (Son of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

From the second Dad moved in, he's been at home where the care has been exemplary and nothing has been too much trouble. From the junior staff to senior leadership the message and care have been exceptional. Many times I have worried whether something is being done, only to be told that it's already in hand. Such a relief to know he is being well looked after - thank you, everyone!

Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave us such a wonderful review!

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Review from Angela P (Daughter of Resident) published on 8 March 2022 Submitted via Website
Overall Experience
Mum moving to residential care was the hardest decision ever, many tears were shed when I left her there, especially due to the Covid restrictions. But the staff have been amazing in helping Mum settle, getting to know her personality, likes and dislikes. Whilst also taking time to support our family to get through what has been a traumatic time for us.
Staff help her with phone and video calls and often send videos of what Mum has been doing during the day, it’s great to see her laughing and singing. Carers helped Mum write cards on my birthday and after a particularly difficult visit to see Mum the staff arranged for her to give me flowers and a card the next time I visited.

Mum is always clean and well presented, with nails painted and as her great-grandson says ‘'mama has no whiskers’, this attention to her care is very reassuring. Her room is beautiful, staff are always available to talk through any concerns or fill us in on what mum has been doing. An amazing team.

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Review from Maureen M (Resident / Service User) published on 29 June 2021 Submitted via Postal Card
Overall Experience

I am well looked after.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home and I am very glad you feel that you are well looked after.

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Review from Mary H (Resident / Service User) published on 29 June 2021 Submitted via Postal Card
Overall Experience

My husband and myself are really settled in the care home. Everyone is so helpful and caring. All the staff and carers are fantastic. Thank you all.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home, I am so pleased to hear that you and your husband are settled and receiving great care.

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Review from E H (Resident / Service User) published on 17 June 2021 Submitted via Postal Card
Overall Experience

Very considerate, kind and helpful ladies.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home, I am so pleased to hear that the care offered at West Hallam is to a high standard

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Review from A D (Resident / Service User) published on 17 June 2021 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful, also funny. They do their very best under difficult circumstances. Experience is enjoyable.

Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you very much for your lovely review and I am so glad you find your visits to West Hallam Care Home positive.

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Review from Val N (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card
Overall Experience

My review is written during the most challenging of covid-19. West Hallam is run by the most amazing carers you could ever wish for. They go above and beyond to care for and love my father and all the residents at great risk to themselves and their families during this pandemic. My father is very happy and feels safe at West Hallam, although misses seeing personally myself and my brother and family. I only hope visiting can be resumed in a safe 'covid-safe' space erected by the owners of the group or at least supply an IPad for video calls!

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Review from Vivian S (Niece of Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience
Resident for respite and still in care owing to lockdown. Cannot comment on several options owing to the situation of my aunt being in respite care.

Any contact with staff have been very positive from my experience.

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Review from S W (Son of Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience

I am extremely happy that my mother is in this care home, she is well cared for and has settled in well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for West Hallam Care Home.

Meet the Team (3)

Leasley Neal
Leasley NealJob Title:Registered Manager

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.

Sarah Bond
Sarah BondJob Title:Deputy Manager

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.

Phoebe Booth
Phoebe BoothJob Title:Care Home Enquiries MangerJoined: 2022
Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that give us a ring. My goal is to make the process of finding the right home as easy and reassuring as possible.

This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.

If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

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