West Hallam Care Home

8 Newdigate Street, West Hallam, Ilkeston DE7 6GZ
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9.9 62 Reviews
  • West Hallam Care Home, Ilkeston
West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.

West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lesley Neal (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)

Parking

  • On-site parking available

West Hallam Care Home Reviews (62)

9.9

West Hallam Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years.
Over all time West Hallam Care Home has 62 reviews.

Overall Experience
  • 43
  • 18
  • 1
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Date Published
  • 62
  • 4
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  • 15
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Reviewer Connection to West Hallam Care Home
  • 25
  • 12
  • 8
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 21-40
Review from J D (Husband of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife went into West Hallam Care Home for respite care.
The staff were kind and looked after her well. The home is not custom-built and does have narrow corridors and a number of doors which can be a bit confusing.
Nevertheless, the home I am sure did their best to make my wife's stay a pleasant
one.
My wife, who has Alzheimer's, does need a lot of interaction and likes to walk which no home could give without one-to-one care, which no home could give.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave us a review!

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Review from Carole F (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into West Hallam Care Home for respite, the care and attention to the smallest detail have been wonderful. She was depressed, lonely and apprehensive but the team managed to turn this around and she is now happy and contented. Nothing is too much trouble for any of them. I would thoroughly
recommend this home to anyone who finds themselves in our situation and for the care and commitment shown by staff to all residents.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

So glad that your mum is feeling much more happy now, thank you so much for taking the time to leave us a review!

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Review from M B (Son of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the West Hallam Care Home. The staff and the management are genuinely, caring and it shows in all sorts of ways. The team are professional, effective, thoughtful, and compassionate. My Dad often comments how well he is looked after and how kind people are. Big thank you
and well done!
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for leaving such a lovely review, it is great to hear that West Hallam Care Home has been so wonderful!

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Review from Thomas T (Son of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum says it is like living in a five-star hotel! All staff are very sociable and happy to discuss Mum's situation and any concerns without a problem. Much better now we can visit again without an appointment etc. Let's hope it stays that way! Thank you.
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Review from Sharon B (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been living at West Hallam Care Home for around a year. She went in quite poorly, underweight and depressed, now she's very happy and eating well. The staff are very caring to my mother and always welcome me when I visit my mother. It's lovely to see my mother smiling and happy living
there. She thoroughly enjoys going on trips with the staff.
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave such a lovely review, it is great to hear that your mother is doing well and is enjoying living at our West Hallam Care Home.

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Review from Paul B (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the second Dad moved in, he's been at home where the care has been exemplary and nothing has been too much trouble. From the junior staff to senior leadership the message and care have been exceptional. Many times I have worried whether something is being done, only to be told that it's already
in hand. Such a relief to know he is being well looked after - thank you, everyone!
Reply from Phoebe Booth, Media and Community Relations Manager at West Hallam Care Home

Thank you so much for taking the time to leave us such a wonderful review!

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Review from Angela P (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moving to residential care was the hardest decision ever, many tears were shed when I left her there, especially due to the Covid restrictions. But the staff have been amazing in helping Mum settle, getting to know her personality, likes and dislikes. Whilst also taking time to support our family
to get through what has been a traumatic time for us.
Staff help her with phone and video calls and often send videos of what Mum has been doing during the day, it’s great to see her laughing and singing. Carers helped Mum write cards on my birthday and after a particularly difficult visit to see Mum the staff arranged for her to give me flowers and a card the next time I visited.
Mum is always clean and well presented, with nails painted and as her great-grandson says ‘'mama has no whiskers’, this attention to her care is very reassuring. Her room is beautiful, staff are always available to talk through any concerns or fill us in on what mum has been doing. An amazing team.
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Review from Maureen M (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after.
Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home and I am very glad you feel that you are well looked after.

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Review from Mary H (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and myself are really settled in the care home. Everyone is so helpful and caring. All the staff and carers are fantastic. Thank you all.
Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home, I am so pleased to hear that you and your husband are settled and receiving great care.

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Review from E H (Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very considerate, kind and helpful ladies.
Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you for your lovely review of West Hallam Care Home, I am so pleased to hear that the care offered at West Hallam is to a high standard

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Review from A D (Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful, also funny. They do their very best under difficult circumstances. Experience is enjoyable.
Reply from Jodie Sharpe, Sales and Marketing Executive at West Hallam Care Home

Thank you very much for your lovely review and I am so glad you find your visits to West Hallam Care Home positive.

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Review from Val N (Daughter of Resident) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is written during the most challenging of covid-19. West Hallam is run by the most amazing carers you could ever wish for. They go above and beyond to care for and love my father and all the residents at great risk to themselves and their families during this pandemic. My father is very happy
and feels safe at West Hallam, although misses seeing personally myself and my brother and family. I only hope visiting can be resumed in a safe 'covid-safe' space erected by the owners of the group or at least supply an IPad for video calls!
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Review from S W (Son of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy that my mother is in this care home, she is well cared for and has settled in well.
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Review from Vivian S (Niece of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident for respite and still in care owing to lockdown. Cannot comment on several options owing to the situation of my aunt being in respite care.
Any contact with staff have been very positive from my experience.
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Review from Corrine L (Daughter of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, caring staff and manager. Mum is very happy under the circumstances during Covid. I am in contact every few days and always very willing to chat about Mum.
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Review from Vanessa E (Next of Kin) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went in for a weeks respite, all the staff were excellent and nothing was too much trouble, they all did over and above what was expected of them to make sure Mum had a pleasant stay. Also, their caring attitude to other residents was evident, I would highly recommend West Hallam Care Home.
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Review from P L (Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment I received was excellent from the staff who really cared for patients and showed it, nor was too much or too little for them and the patience they were amazing. Bless them all.
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Review from T O (Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care.
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Review from A D (Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers look after us.
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Review from Stuart M (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here at West Hallam for well over 18 months now.
The care she has received has been excellent. Nothing has ever been too much trouble for the staff, they have looked after her as if she was their own family. Many thanks. Great work.
Reply from Sarah Dixon, Community Relations Manager at West Hallam Care Home

Thank you for taking the time to review West Hallam- part of the Ashmere family.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for West Hallam Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for West Hallam Care Home is calculated as follows: ( (166 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Hallam Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Leasley

Leasley Neal

Job Title: Registered Manager

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.

Sarah

Sarah Bond

Job Title: Deputy Manager

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.

Phoebe

Phoebe Booth

Job Title: Care Home Enquiries Manger Joined: 2022

Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that give us a ring. My goal is to make the process of finding the right home as easy and reassuring as possible.
This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.


If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hallam Care Home to verify any information. View our terms and conditions. West Hallam Care Home has an Enhanced Service - more info.