






West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.
West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.
Care Provided by West Hallam Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees include weekly hairdressing, activities and days out, bed linen, towels and toiletries, as well as 24 hour care. If you or your loved one are socially funded, please give us a call and we will be happy to talk you through the fees.
The price(s) shown are provided by the care home. Contact West Hallam Care Home for full pricing details and T&Cs.
Contact West Hallam Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashmere Derbyshire Ltd
- Private Owned
Person in charge
- Raina Masiyenyama (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 2
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (24)
Parking
- On-site parking available
West Hallam Care Home Reviews (68)
West Hallam Care Home has a Review Score of 9.6 (9.585) out of 10, based on 12 reviews in the last 2 years.
Over all time West Hallam Care Home has 68 reviews.
Fantastic, caring staff and manager. Mum is very happy under the circumstances during Covid. I am in contact every few days and always very willing to chat about Mum.
My mum went in for a weeks respite, all the staff were excellent and nothing was too much trouble, they all did over and above what was expected of them to make sure Mum had a pleasant stay. Also, their caring attitude to other residents was evident, I would highly recommend West Hallam Care Home.
The treatment I received was excellent from the staff who really cared for patients and showed it, nor was too much or too little for them and the patience they were amazing. Bless them all.
The carers look after us.
Very good care.
The care she has received has been excellent. Nothing has ever been too much trouble for the staff, they have looked after her as if she was their own family. Many thanks. Great work.
Thank you for taking the time to review West Hallam- part of the Ashmere family.
Lively, friendly atmosphere. Residents needs and preferences are at the centre of all decisions and actions. Nothing too much trouble for any of the staff. Relatives are made welcome and encouraged to join in the activities.
Thank you for taking the time to review West Hallam, kind regards Sarah.
Staff are very good to excellent. In some cases outstanding. The only critique I have is by opening up the unit, it now has lost its individuality and can be described as a "waiting room" and/or a corridor. I know some staff don't like it and say it was better when the unit was more closed - more cosy and what the one to one unit requires is near to be achieved, than how it is now. Safety is halved by not allowing this to be a "standalone" unit. There is only one door secure from the outside and that is not hard for a resident to see the sequence. Cost effective, so doubtful. That is why I have marked management down. Don't call them service users, horrible term - Depersonalised.
Mum has been at West Hallam for about 1 and a half years. She is really settled. Her room is always nice and the staff are all lovely. She has her hair done and her nails which she loves and there is good entertainment to occupy her. The staff are more like family to her now, she is never lonely. She enjoys her meals and they will give you whatever you want.
I cannot praise this care home highly enough. Staff are professional and caring, make you very welcome when visiting. Activities are organised regularly and outings too. The bistro nights are great fun and give family a chance to get together. Cleanliness is excellent, food is too.
On visiting my father on an evening in November, it was cold outside and there was no heating on in his room (windows wide opened) apparently left open from the morning staff. I was told evening staff hadn't been in his room all day. Dad was walking around in a short sleeve shirt which wasn't his, he had odd slippers on and was cold to touch and there were other residents sitting with blankets around them. His evening meal was a cheese sandwich again with a small pork pie and a few crisps. He wanted a hot drink to warm him up, which he had to wait for when the trolley came around. Quite often his clothes are mixed up or lost with other residents, including women's garments.
On each visit, I see the residents are well presented, clean and tidy. The home has a chatty and lively atmosphere. The staff are attentive to the residents at all times. They are happy to chat with both residents and visitors and are always willing to speak to you about any concerns you may have. They encourage the residents to take part in the many activities that they have going on. The home is always clean and fresh.
Lovely home mum is well looked after by all staff. She has a fantastic entertainment variety, her room is always clean and tidy, staff make me very welcome and are always happy to hear any concerns I have.
I have visited on numerous occasions. Staff are all friendly, helpful and caring. Great atmosphere with lots of activities for all the residents to get involved in! Great Bistro night this month where we attended with the family, paid £5 for a 3-course meal, played cards and had a quiz. I would definitely recommend and enjoy my visits.
Since my grandmother has been here, she has been so happy. The care staff are so friendly and caring towards her. There are always activities for the residents such as an entertainer, bistro nights for all the family, and games. It's so clean and my gran's room is so pretty. I would definitely recommend this lovely place to others, well done.
The home is a "family home" - residents become part of the "Ashmere family" as do their relatives. Staff are very professional and will go that "extra mile" to help - above and beyond their normal paid hours. Staff show genuine love and understanding to their residents.
Can't fault it. Very good care, they think the world of him. Small and friendly place so he gets the care he needs.
A well organised Bistro night, good food and entertainment. Very pleasant staff.
My husband is difficult at times but all the staff treat him with dignity and are exceptionally patient with him even when he is really difficult.
I would like to put on record my appreciation for the welcome reception I have always received whenever I have visited my dear friend in your Ashmere home. I have been particularly impressed with your treatment of her, she is always immaculately groomed (nails beautifully painted and nicely dressed) and to find her looking healthy and peaceful. The meals I have shared with her in Ashmeres social evenings have been excellent and beautifully presented. I would like to thank your staff for their kind hospitality.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hallam Care Home.
There are no upcoming events for West Hallam Care Home.
Awards / Recognitions (5)
- 06 Jun 2021Recipient: Ashmere Derbyshire Ltd
- 15 Jan 2020Recipient: Ashmere Derbyshire Ltd
- 17 Nov 2017Recipient: Ashmere Derbyshire Ltd
Accreditations
There are no accreditations posted yet for West Hallam Care Home.
Meet the Team (3)

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.

This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.
If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hallam Care Home to verify any information. View our terms and conditions. West Hallam Care Home has an Enhanced Service -more info.