West Hallam Care Home

8 Newdigate Street, West Hallam, Ilkeston DE7 6GZ
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9.9 62 Reviews
  • West Hallam Care Home, Ilkeston
West Hallam aims to provide a friendly and caring atmosphere. The staff will support residents in life-changing decisions and recognise the importance of maintaining a relationship with family and friends and support recipients in pursuing hobbies and interests by offering a variety of activities.

West Hallam is devoted to the care of those with dementia and provide a safe and secure environment, allowing the very best care to be delivered by staff.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lesley Neal (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)

Parking

  • On-site parking available

West Hallam Care Home Reviews (62)

9.9

West Hallam Care Home has a Review Score of 9.9 (9.863) out of 10, based on 16 reviews in the last 2 years.
Over all time West Hallam Care Home has 62 reviews.

Overall Experience
  • 43
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Date Published
  • 62
  • 4
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Reviewer Connection to West Hallam Care Home
  • 25
  • 12
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  • 1
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Total of 62, showing 41-60
Review from Alison H (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lively, friendly atmosphere. Residents needs and preferences are at the centre of all decisions and actions. Nothing too much trouble for any of the staff. Relatives are made welcome and encouraged to join in the activities.
Reply from Sarah Dixon, Community Relations Manager at West Hallam Care Home

Thank you for taking the time to review West Hallam, kind regards Sarah.

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Review from P C (Son of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good to excellent. In some cases outstanding. The only critique I have is by opening up the unit, it now has lost its individuality and can be described as a "waiting room" and/or a corridor. I know some staff don't like it and say it was better when the unit was more closed - more cosy
and what the one to one unit requires is near to be achieved, than how it is now. Safety is halved by not allowing this to be a "standalone" unit. There is only one door secure from the outside and that is not hard for a resident to see the sequence. Cost effective, so doubtful. That is why I have marked management down. Don't call them service users, horrible term - Depersonalised.
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Review from C B (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at West Hallam for about 1 and a half years. She is really settled. Her room is always nice and the staff are all lovely. She has her hair done and her nails which she loves and there is good entertainment to occupy her. The staff are more like family to her now, she is never lonely. She
enjoys her meals and they will give you whatever you want.
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Review from C S (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this care home highly enough. Staff are professional and caring, make you very welcome when visiting. Activities are organised regularly and outings too. The bistro nights are great fun and give family a chance to get together. Cleanliness is excellent, food is too.
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Review from S H (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On visiting my father on an evening in November, it was cold outside and there was no heating on in his room (windows wide opened) apparently left open from the morning staff. I was told evening staff hadn't been in his room all day. Dad was walking around in a short sleeve shirt which wasn't his, he
had odd slippers on and was cold to touch and there were other residents sitting with blankets around them. His evening meal was a cheese sandwich again with a small pork pie and a few crisps. He wanted a hot drink to warm him up, which he had to wait for when the trolley came around. Quite often his clothes are mixed up or lost with other residents, including women's garments.
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Review from Janice S (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On each visit, I see the residents are well presented, clean and tidy. The home has a chatty and lively atmosphere. The staff are attentive to the residents at all times. They are happy to chat with both residents and visitors and are always willing to speak to you about any concerns you may have. They
encourage the residents to take part in the many activities that they have going on. The home is always clean and fresh.
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Review from Pauline B (Daughter of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home mum is well looked after by all staff. She has a fantastic entertainment variety, her room is always clean and tidy, staff make me very welcome and are always happy to hear any concerns I have.
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Review from Louise S (Granddaughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited on numerous occasions. Staff are all friendly, helpful and caring. Great atmosphere with lots of activities for all the residents to get involved in! Great Bistro night this month where we attended with the family, paid £5 for a 3-course meal, played cards and had a quiz. I would definitely
recommend and enjoy my visits.
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Review from Joanna S (Granddaughter of Resident) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my grandmother has been here, she has been so happy. The care staff are so friendly and caring towards her. There are always activities for the residents such as an entertainer, bistro nights for all the family, and games. It's so clean and my gran's room is so pretty. I would definitely recommend
this lovely place to others, well done.
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Review from Jacqueline C (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a "family home" - residents become part of the "Ashmere family" as do their relatives. Staff are very professional and will go that "extra mile" to help - above and beyond their normal paid hours. Staff show genuine love and understanding to their residents.
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Review from J G (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can't fault it. Very good care, they think the world of him. Small and friendly place so he gets the care he needs.
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Review from Pamela L (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well organised Bistro night, good food and entertainment. Very pleasant staff.
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Review from J H (Wife of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is difficult at times but all the staff treat him with dignity and are exceptionally patient with him even when he is really difficult.
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Review from Estelle A (Friend of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to put on record my appreciation for the welcome reception I have always received whenever I have visited my dear friend in your Ashmere home. I have been particularly impressed with your treatment of her, she is always immaculately groomed (nails beautifully painted and nicely dressed)
and to find her looking healthy and peaceful. The meals I have shared with her in Ashmeres social evenings have been excellent and beautifully presented. I would like to thank your staff for their kind hospitality.
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Review from Paul C (Son-in-law of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly, caring home with staff who are genuinely helpful and approachable. We particularly value the efforts made to ensure my mother-in-law mixes with other residents and has a stimulating life. We really enjoy the Bistro evenings which bring residents, loved ones, family and staff together in
a lively and enjoyable way.
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Review from Ian G (Son of Resident) published on 4 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice staff, care satisfactory and with a good atmosphere for Mum to be resident in.
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Review from Len B (Son of Resident) published on 18 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and professional staff who do everything to keep the residents safe and secure. Very reasonable accommodation. We are able to leave my mother feelings happy about her safety and security.
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Review from Howard S (Son of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and efficient. A difficult and emotional experience has been made easier by all the staff members.
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Review from Albert B (Friend of Resident) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in the above care home for the last six months suffering from dementia and other age related problems and the care is first class. She has no complaints about the food and accommodation. The staff are well trained and caring. The home is always clean and fresh. Visitors are always
made welcome and offered drinks. Parking is easy. The area is quite pleasant and the building is well maintained.
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Review from Sharon C (Friend of Resident) published on 9 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My next door neighbour has recently joined West Hallam and when I visit with her she always seems happy and well cared for she has been included in all events that take place throughout the home and genuinely seems happy when I visit her. I have enjoyed attending all the fundraising events that takes
place and there always seems to be a nice atmosphere at the events with all staff making you feel welcome and taking the time to chat with you. The bistro nights are a fantastic way to spend time with your loved one and they are always fun to attend.
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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for West Hallam Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for West Hallam Care Home is calculated as follows: ( (166 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Hallam Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Leasley

Leasley Neal

Job Title: Registered Manager

My goal is to have a positive impact on the lives of our residents, ultimately fostering a warm, inviting and friendly environment for their later years spent living at West Hallam.

Sarah

Sarah Bond

Job Title: Deputy Manager

My mission is to create a true sense of belonging for our residents and provide them with the best care tailored to their individual needs.

Phoebe

Phoebe Booth

Job Title: Care Home Enquiries Manger Joined: 2022

Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that give us a ring. My goal is to make the process of finding the right home as easy and reassuring as possible.
This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.


If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hallam Care Home to verify any information. View our terms and conditions. West Hallam Care Home has an Enhanced Service - more info.