Smalley Hall Residential Home, Ilkeston, Derbyshire
Smalley Hall Residential Home, Ilkeston, Derbyshire
Smalley Hall Residential Home, Ilkeston, Derbyshire

Smalley Hall Residential Home has grounds with lovely views. Residents can make good use of the pretty courtyard garden in the summer months. The trees and planting in the garden encourages wildlife and birds to visit. This garden is used for summer fetes and BBQs with family and friends. In fact the summer fayre is usually a massive hit, drawing in local residents to enjoy the day.

With only 27 residents when full you can be sure that the attention to detail at Smalley Hall is second to none. Well trained staff feel more like family as they are such a close knit team. The lovely manager even brings her dog Monty to work every day to keep everyone entertained.

There are lots of things to keep you busy at Smalley, from arts and crafts, quizzes and games, to trips out and live entertainment. Cooking club is a favourite amongst the residents where snacks are made by residents and family recipes are shared with the cooks so everyone can try them!

Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after indeed.

Group: Ashmere Derbyshire Ltd

Person in charge: Jeanette McCallen (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 22

Shared Rooms: 2

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £639 – £927 , Personal Care Shared (per person) £607 – £887 (These prices are only a guideline, please contact Smalley Hall Residential Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Smalley Hall Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Smalley Hall Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Smalley Hall Residential Home has a Review Score of 9.8 (9.773)

The Review Score of 9.8 (maximum of 10) for Smalley Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Smalley Hall Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.811 for Smalley Hall Residential Home is calculated as follows: ( (118 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.962 Points relating to the number of positive Reviews for Smalley Hall Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.2 Target = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Smalley Hall Residential Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Smalley Hall Residential Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Lovely residence, very friendly (consider part of the family) now.
Excellent staff only too willing to help if extra help needed.
Nothing is too much trouble.
Lovely food.
Lovely entertainment.
Great activities.
Mum has been in three years and seems very settled.
She didn't like mixing with people at her home. But now joins in with most of the activities and has now got one or two close friends.
Mum suffers from dementia and sometimes gets muddled up and distressed.
But staff always try to help and reassure her in any way they can which isn't always easy.
Great home and welcoming staff and management.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home sets the residents at the centre of their culture. The home is cheerful, well maintained, spotlessly clean with good food and entertainment.
Each resident is well cared for and receives love and attention.
They appear to invest continually in the property.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent establishment providing me with care, respect and love. As a vulnerable lady in her 90s, it's comforting to know that I can rely on the care around me. The professionalism of the staff is second to none and the parent company seem to be continually investing in the home. I feel safe.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother and I recently went to Smalley Hall for V-E day celebrations and it was great. All the residents including my mum really enjoyed it. My mum recently went into Smalley Hall for respite and decided to stay because she loves it. We couldn't ask for better and friendly care. It was difficult to find the right home for my mum but as soon as we walked into Smalley Hall we knew it was the right choice. I would highly recommend.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been in this home everything has been excellent.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has lived with us for 15 years and now has dementia, so over the years we have gone to many care homes for respite care when we go away, but our needs had changed and this time due to dementia. When we arrived to pick mum up 17 days later normally she is agitated and tearful, but this time didn't want to come home! The care she has been given has been amazing all the staff are so friendly and any special requests they will do their best to provide, they have activities every day if they wish, and a cat and dog which mum would like. I will not be searching for anywhere else next holiday this is a first class home with first class staff.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum stayed at Smalley Hall Residential Home for the first time for 12 days having dementia she is normally very agitated when we collect her from respite but on this occasion, she was calm and relaxed. We would hope to use them again in the future.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and caring.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother went into care February 2016, it was something she did not want to do but due to health reasons. Mum needed full time care something that as a family we could not do. Mum settled in and after a few weeks she started to enjoy the company and activities the home provided. The staff were very kind and thoughtful with her and all the family, to have to put someone into care is very upsetting for everyone and it was the right care home for her.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We were always made to feel welcome and the staff are approachable, you feel you could ask anything. Mum was always comfortable and well looked after, enjoying the food, entertainment and the company.

How likely would you be to recommend Smalley Hall Residential Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the beginning of my mums stay at Smalley Hall until the last day, the care was outstanding. The room was warm, very clean and comfortable. The food was varied and very good although my mum did not have an appetite, which was unfortunate. All of the managers and staff were professional as well as very kind and caring. They accepted my mum for who she was; 'spirited' yet amusing. Most were given nicknames which added to a great experience all round.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visited the home in a professional capacity. It was very welcoming, friendly, inviting. Staff very kind, offering drinks, relaxed, peaceful environment.
The manager is very helpful, kind and knowledgeable. Very calm and relaxed.

How likely would you be to recommend Smalley Hall Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Jeanette

Jeanette McCallen

Job Title: Manager

Joined: 2013

Description:

I joined Ashmere in July 2013, as a Home Manager at Smalley Hall. Having over a decade of experience in managing services for vulnerable adults.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Smalley Hall Residential Home