Smalley Hall Residential Home

Main Road, Smalley, Ilkeston DE7 6DS
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9.6 43 Reviews
  • Smalley Hall Residential Home, Ilkeston
Smalley Hall Residential Home has grounds with lovely views. Residents can make good use of the pretty courtyard garden in the summer months. The trees and planting in the garden encourages wildlife and birds to visit. This garden is used for summer fetes and BBQs with family and friends. In fact the summer fayre is usually a massive hit, drawing in local residents to enjoy the day.

With only 27 residents when full you can be sure that the attention to detail at Smalley Hall is second to none. Well trained staff feel more like family as they are such a close knit team. The lovely manager even brings her dog Monty to work every day to keep everyone entertained.

There are lots of things to keep you busy at Smalley, from arts and crafts, quizzes and games, to trips out and live entertainment. Cooking club is a favourite amongst the residents where snacks are made by residents and family recipes are shared with the cooks so everyone can try them!

Also with regular visits to the onsite hairdressing salon you will be looking your best, and with regular visits from a chiropodist, dentist, physiotherapist and GP when required, you can feel very well looked after indeed.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1480
  • Self-Funded Residential Dementia Care: £1400 – £1620
  • RESPITE Self-Funded Residential Care: £1260 – £1480
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1620

All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.

These prices are only a guideline, please contact Smalley Hall Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gina Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Parking

  • On-site parking available

Smalley Hall Residential Home Reviews (43)

9.6

Smalley Hall Residential Home has a Review Score of 9.6 (9.585) out of 10, based on 11 reviews in the last 2 years.
Over all time Smalley Hall Residential Home has 43 reviews.

Overall Experience
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Date Published
  • 43
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Reviewer Connection to Smalley Hall Residential Home
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Total of 43, showing 21-40
Review from Joyce S (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in excellent hands, thanks to all Staff. Thank you to all that contributed to Mum's 100th birthday party.
Reply from Sarah Dixon, Community Relations Manager at Smalley Hall Residential Home

Thank you for taking the time to review Smalley Hall and we are so pleased you are happy with the care received.

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Review from Coral M (Friend of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit everything seems very nice, staff are lovely.
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Review from Derek D (Son-in-law of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything I know about Smalley Hall is excellent or good and so I think the others will be.
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Review from Thora S (Wife of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my Husband six days a week I always feel welcome, very often with a cup of tea/coffee and a smile and a laugh with members of staff.
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Review from Martyn H (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're delighted with the care Mum is receiving, she appears to be much more like herself these days, much brighter and alert. We were particularly pleased that she participated in a trip to the cinema this week. Although she couldn't hear the soundtrack, getting out is a major step forward. Hopefully,
she'll get out again as the weather improves.
Reply from Sarah Dixon, Community Relations Manager at Smalley Hall Residential Home

Thank you for your time reviewing Smalley Hall.

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Review from Martyn H (Son of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy pleasant atmosphere. A lovely safe environment for mum who is very happy here.
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Review from S C (Son of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here at Smalley Hall for over three years. Although her walking and dementia prevent her getting out much now she regularly enjoys internal events. The staff work hard and always try to make it a good time for the residents. The food and facilities appear ok, with some recent refurbishment.
All in all Smalley Hall Residential Home can be recommended.
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Review from Deborah F (Friend of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family friend of one of the service users at Smalley Hall, I have always found the overall care to be above standard. The care shown to service users is of respect, dignity and understanding. The care home is always clean and visitors are always made to feel welcome. I would recommend this home
to any future families.
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Review from Jaqueline F (Friend of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Smalley Hall Residential Home is a well-run place, there is always a friendly atmosphere when you enter the building.


Good caring staff who are always willing to and always plenty of staff around to help out.

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Review from S F (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff absolutely brilliant. They are welcoming and helpful at all times. The home is spotlessly clean and smells good. All the residents are well cared for even when they can be demanding. I have nothing but good impressions and am always telling people how good it is.
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Review from J P (Relative of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon arrival, the staff were very welcoming. It's noticeable that service users did not want for anything. The building was extremely clean and the staff always kept coming back to visitors to see if we needed or wanted anything. I would highly recommend Smalley Hall to anyone.
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Review from Bridget G (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely residence, very friendly (consider part of the family) now.
Excellent staff only too willing to help if extra help needed.
Nothing is too much trouble.
Lovely food.
Lovely entertainment.
Great activities.
Mum has been in three years and seems very settled.
She didn't like mixing with people
at her home. But now joins in with most of the activities and has now got one or two close friends.
Mum suffers from dementia and sometimes gets muddled up and distressed.
But staff always try to help and reassure her in any way they can which isn't always easy.
Great home and welcoming staff and management.
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Review from Raymond B (Son of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home sets the residents at the centre of their culture. The home is cheerful, well maintained, spotlessly clean with good food and entertainment.
Each resident is well cared for and receives love and attention.
They appear to invest continually in the property.
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Review from R B (Resident) assisted by family/friend published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent establishment providing me with care, respect and love. As a vulnerable lady in her 90s, it's comforting to know that I can rely on the care around me. The professionalism of the staff is second to none and the parent company seem to be continually investing in the home. I feel safe.
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Review from Elaine F (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I recently went to Smalley Hall for V-E day celebrations and it was great. All the residents including my mum really enjoyed it. My mum recently went into Smalley Hall for respite and decided to stay because she loves it. We couldn't ask for better and friendly care. It was difficult
to find the right home for my mum but as soon as we walked into Smalley Hall we knew it was the right choice. I would highly recommend.
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Review from Tony B (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in this home everything has been excellent.
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Review from Sharon M (Daughter-in-law of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has lived with us for 15 years and now has dementia, so over the years we have gone to many care homes for respite care when we go away, but our needs had changed and this time due to dementia. When we arrived to pick mum up 17 days later normally she is agitated and tearful, but this
time didn't want to come home! The care she has been given has been amazing all the staff are so friendly and any special requests they will do their best to provide, they have activities every day if they wish, and a cat and dog which mum would like. I will not be searching for anywhere else next holiday this is a first class home with first class staff.
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Review from Peter M (Son of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed at Smalley Hall Residential Home for the first time for 12 days having dementia she is normally very agitated when we collect her from respite but on this occasion, she was calm and relaxed. We would hope to use them again in the future.
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Review from T B (Wife of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring.
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Review from S T (Daughter of Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went into care February 2016, it was something she did not want to do but due to health reasons. Mum needed full time care something that as a family we could not do. Mum settled in and after a few weeks she started to enjoy the company and activities the home provided. The staff were very
kind and thoughtful with her and all the family, to have to put someone into care is very upsetting for everyone and it was the right care home for her.
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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Smalley Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Smalley Hall Residential Home is calculated as follows: ( (88 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 130 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Smalley Hall Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Gina

Gina Smith

Job Title: Registered Manager Joined: 2022

I have worked for the Poxton family and Ashmere for 30 years, working in various roles within the company. I am honoured to have been supported by Ashmere to enable my career to progress, doing what I love the most.
Throughout my length of service, I have moved throughout times implementing new guidance, policy and procedures to ensure the safety of both staff and residents.


I acknowledge each resident's dignity and have empathy for every person's life situation. I am open, honest and transparent, providing staff and residents to gain trust and guidance.

Phoebe

Phoebe Booth

Job Title: Care Home Enquiries Manager Joined: 2022

Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that give us a ring. My goal is to make the process of finding the right home as easy and reassuring as possible.


This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.


If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Smalley Hall Residential Home to verify any information. View our terms and conditions. Smalley Hall Residential Home has an Enhanced Service - more info.