Wheathills House provides residential care in a warm and friendly atmosphere where staff get to know residents to ensure their needs and wishes are continually met. The care team is dedicated to providing a high standard of care that is tailored to each resident. Day care is also available for members of the community.
Residents are encouraged to personalise their rooms as they wish. All rooms are ensuite and have TV points and call systems, plus there is a good mobile network plus Wifi available.The home has various communal areas including a light and airy conservatory, and coffee lounge where residents can relax with family and friends.
Meals at Wheathills are all home cooked and can be tailored to meet any dietary requirements.
Residents can take part in a range of activities at the home, which are designed to stimulate residents and help to improve their quality of life. Activities are carefully chosen to meet the needs and interests of individual residents. The home also benefits from visiting healthcare professionals and a local clergy.
Owner: Richard Whitehouse
Person in charge: Richard Whitehouse (Owner/Manager)
Local Authority / Social Services: Derby City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 70+.
Single Rooms: 30
Rooms with ensuite WC: 30
Weekly Charges Guide: Personal Care Single £695 – £795 (These prices are only a guideline, please contact Wheathills House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Wheathills House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Wheathills House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Wheathills House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.564 for Wheathills House is calculated as follows: ( (112 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 179 Ratings = 4.564
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Wheathills House is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 15 Reviews ÷ 6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wheathills House has a Review Score of 9.6 (9.564) from 15 Reviews
Review submitted from a Postal Card by Susan S (Friend of Resident) on Thursday 10 May 2018. Relates to April 2018.
The home Wheathills House is like home from home. Very peaceful and extremely clean throughout. The owner and staff are very helpful. The residents come first. Their main priority is at all times to the residents. Lovely atmosphere.
How likely would you be to recommend Wheathills House? Extremely Likely
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Richard Whitehouse, Owner at Wheathills House responded to this review on 10 May 2018:
Thanks for taking the time to review Wheathills House. Such positive responses endorse the hard work that the entire staff team put in, helping to validate and confirm the high standards that we keep.
Review submitted from a Postal Card by Joy L (Partner of Resident) on Tuesday 1 May 2018. Relates to April 2018.
The home was very clean, no smells. All carpets, curtains, chairs etc all clean, not worn at all. Every member of staff is very caring and friendly, nothing too much trouble.
How likely would you be to recommend Wheathills House? Extremely Likely
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Richard Whitehouse, Owner at Wheathills House responded to this review on 01 May 2018:
Thank you for taking the time to complete the review, it's reassuring to know that the hard work of the entire team at Wheathills House is noticed and commented, this type of review endorses and confirms our high standards.
Review submitted from a Postal Card by Harold B (Resident) on Wednesday 31 January 2018. Relates to January 2018.
Kind considerate and cheerful staff. The home appeared to be very well run and comfortable.
How likely would you be to recommend Wheathills House? Extremely Likely
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Rich, Manager at Wheathills House responded to this review on 31 Jan 2018:
Thank you for taking the time to complete the review, we're pleased you enjoyed your stay with us.
Review submitted from a Postal Card by Val S (Daughter of Resident) on Tuesday 9 January 2018. Relates to December 2017.
The care Dad has been given is superb. He is encouraged to be as independent as possible. The staff are all gentle and kind towards him. They make sure all his needs are met.
He is settled and happy. Nothing is too much trouble. They reassure him when he is confused.
How likely would you be to recommend Wheathills House? Extremely Likely
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Review submitted from a Postal Card by Maureen B (Friend of Resident) on Thursday 4 January 2018. Relates to December 2017.
I have visited many homes having close friends but none compare with Wheathills. The building and surrounding views are excellent. The care is faultless. The staff are so friendly and the care they provide shows to visitors and the lucky people they try to look after. The residents really love them and in return, they really love the people they are caring for. Long may it continue.
How likely would you be to recommend Wheathills House? Extremely Likely
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Rich, Manager at Wheathills House responded to this review on 09 Jan 2018:
Thanks for taking the time to complete a review,the positive feedback confirms our aims and objectives are being met.
Review submitted from a Postal Card by Ann S (Daughter of Resident) on Friday 17 November 2017. Relates to November 2017.
Excellent care home in every respect.
How likely would you be to recommend Wheathills House? Extremely Likely
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Richard Whitehouse, Manager at Wheathills House responded to this review on 28 Nov 2017:
Thank you for the review, it is reassuring to know that the hard work of the entire staff team is recognised and commended, thus contributing to the overall Quality Assurance programme of the home.
Review submitted from a Postal Card by C C (Son of Resident) on Tuesday 14 November 2017. Relates to April 2017.
When my mother was well, she enjoyed her stay and made some friends. Always asked to return but was unable to because she required nursing home care.
How likely would you be to recommend Wheathills House? Likely
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Rich, Manager. at Wheathills House responded to this review on 14 Nov 2017:
Thanks for taking part in the review process.
Review submitted from a Postal Card by P C (Son of Resident) on Friday 10 November 2017. Relates to May 2017.
Wheathills House is a decent care home. The staff were caring and did their best. Things can always be better but the overall experience was good. Mum would have been happy to go back after a spell in hospital but needed a nursing home.
How likely would you be to recommend Wheathills House? Likely
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Rich, Manager at Wheathills House responded to this review on 10 Nov 2017:
Thanks for completing the review, sorry that Mum was not well enough to return to us.
Review submitted from a Postal Card by Wendy H (Daughter of Resident) on Wednesday 8 November 2017. Relates to October 2017.
My father receives excellent care in a friendly, homely and well-kept environment at Wheathills House. The needs of residents are met with kindness and consideration and residents are encouraged by the staff to be independent as far as their individual ability and mobility allows. The staff maintain high standards of cleanliness throughout the home and in addition, the food is all freshly prepared on the premises. Fresh flowers throughout the home add to the overall ambience of this pleasant home. There are good levels of communication between staff and management, residents and their relatives.
How likely would you be to recommend Wheathills House? Extremely Likely
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Rich, Manager at Wheathills House responded to this review on 08 Nov 2017:
Many thanks for the positive feedback, it's always good to know that all the hard work of our dedicated staff is noticed and appreciated.
Thanks again, the review process is proving to be a rewarding one, as it helps us achieve positive experiences and outcomes.
Review submitted from a Postal Card by J B (Resident) on Monday 23 October 2017. Relates to October 2017.
Having lived here five months I feel very safe, happy and comfortable. A good atmosphere lot of laughter. The staff work well as a team good communication with care. The food menus are excellent, very well cooked and will change the menu if not suited to you no trouble, on the whole, I would recommend no problem.
How likely would you be to recommend Wheathills House? Extremely Likely
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Richard Whitehouse, Manager at Wheathills House responded to this review on 23 Oct 2017:
Thank you for taking the time to complete the review, and for the very positive comments, it's good to know and helps the whole staff team to continue to provide a premium service.
Review submitted from a Website Submission by C M (Son of Resident) on Saturday 7 October 2017. Relates to June 2017.
While my father was a resident at Wheathills, I was very happy with the care he received and was always made welcome by the staff when visiting.
How likely would you be to recommend Wheathills House? Extremely Likely
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Rich Whitehouse, Manager at Wheathills House responded to this review on 09 Oct 2017:
Thanks for completing the review, your feedback is appreciated.
Review submitted from a Website Submission by John H (Son of Resident) on Wednesday 6 September 2017. Relates to December 2016.
We were extremely happy with the care and comfort my Father had at Wheathills House. The food, staff and entertainment my Father thoroughly enjoyed! Everybody was very friendly.
How likely would you be to recommend Wheathills House? Extremely Likely
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R.Whitehouse, Manager at Wheathills House responded to this review on 07 Sep 2017:
Thank you for the review, we are pleased that Dad enjoyed his stay with us. Reviews help us as part of our ongoing Quality Control process.
Review submitted from a Postal Card by Pauline M (Daughter of Resident) on Wednesday 23 August 2017. Relates to August 2017.
My father has been in Wheathills House since December 2015. Despite our reservations about his ability to fit into a care home at 94 and a half years old, my father has settled well and regards the place as "home". He is well fed, always looks clean and presentable and his room is always clean and fresh. We are welcome at any time.
How likely would you be to recommend Wheathills House? Extremely Likely
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R.Whitehouse., Manager. at Wheathills House responded to this review on 23 Aug 2017:
Thanks for the review,we will continue to monitor all reviews as part of our Quality Assurance programme.
Review submitted from a Website Submission by George M (Son-in-law of Resident) on Sunday 20 August 2017. Relates to August 2017.
My father-in-law has been in Wheathills House since November 2015.
The level of care is superb, delivered by an excellent team who are obviously committed to what they do.
The premises are always clean, tidy and devoid of any odours that one might normally associate with some care homes.
My father-in-law's room is always spotless and very obviously maintained on a daily basis to a high standard.
The food quality is high and always well presented. My wife and I, along with other family members, have in the recent past accepted an invitation to join the residents for lunch. As well as good food, the atmosphere was happy and we were made very welcome. It was heartening to see the residents enjoy their meal and to observe the high level of care and supervision provided by the staff.
I would have no hesitation in recommending Wheathills to other families.
How likely would you be to recommend Wheathills House? Extremely Likely
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R Whitehouse, Manager at Wheathills House responded to this review on 22 Aug 2017:
Many thanks for the positive feedback, the entire team at Wheathills House are totally committed to quality care provision and this review process helps us with our ongoing Quality Assurance programme.
Review submitted from a Postal Card by J G (Son of Resident) on Tuesday 1 August 2017. Relates to July 2017.
Friendly home. Excellent night staff nothing was too much trouble for them and they answered the call bell very quickly.
A small incident with cleanliness in toilets which was resolved very quickly once the staff were made aware.
How likely would you be to recommend Wheathills House? Likely
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Rich, Manager. at Wheathills House responded to this review on 01 Aug 2017:
Thanks for completing the review, this is a new process for us and will help us improve our service.
There are currently no Care Home Idol entrants who have performed at Wheathills House