Wheathills House, Derby, Derbyshire
Wheathills House, Derby, Derbyshire
Wheathills House, Derby, Derbyshire

Wheathills House provides residential care in a warm and friendly atmosphere where staff get to know residents to ensure their needs and wishes are continually met. The care team is dedicated to providing a high standard of care that is tailored to each resident. Day care is also available for members of the community.

Residents are encouraged to personalise their rooms as they wish. The majority are en-suite and all rooms include television points and call systems. The home has various communal areas, including the light and airy conservatory where residents can relax and enjoy the company of friends and family.

Meals at Wheathills are all home cooked and can be tailored to meet any dietary requirements.

Residents can take part in a range of activities at the home, which are designed to stimulate residents and help to improve their quality of life. Activities are carefully chosen to meet the needs and interests of individual residents. The home also benefits from visiting healthcare professionals and a local clergy.

Owner: Richard Whitehouse

Person in charge: Richard Whitehouse (Owner/Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 70+.

Single Rooms: 30

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £600 – £650 (These prices are only a guideline, please contact Wheathills House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Wheathills House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Wheathills House has a Review Score of 9.5 (9.497)

The Review Score of 9.5 (maximum of 10) for Wheathills House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Wheathills House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.497 for Wheathills House is calculated as follows: ( (88 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 155 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wheathills House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wheathills House?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wheathills House

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Kind considerate and cheerful staff. The home appeared to be very well run and comfortable.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rich, Manager at Wheathills House responded to this review on 31 Jan 2018:

Thank you for taking the time to complete the review, we're pleased you enjoyed your stay with us.

The care Dad has been given is superb. He is encouraged to be as independent as possible. The staff are all gentle and kind towards him. They make sure all his needs are met.
He is settled and happy. Nothing is too much trouble. They reassure him when he is confused.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have visited many homes having close friends but none compare with Wheathills. The building and surrounding views are excellent. The care is faultless. The staff are so friendly and the care they provide shows to visitors and the lucky people they try to look after. The residents really love them and in return, they really love the people they are caring for. Long may it continue.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rich, Manager at Wheathills House responded to this review on 09 Jan 2018:

Thanks for taking the time to complete a review,the positive feedback confirms our aims and objectives are being met.

Excellent care home in every respect.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Whitehouse, Manager at Wheathills House responded to this review on 28 Nov 2017:

Thank you for the review, it is reassuring to know that the hard work of the entire staff team is recognised and commended, thus contributing to the overall Quality Assurance programme of the home.

When my mother was well, she enjoyed her stay and made some friends. Always asked to return but was unable to because she required nursing home care.

How likely would you be to recommend Wheathills House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rich, Manager. at Wheathills House responded to this review on 14 Nov 2017:

Thanks for taking part in the review process.

Wheathills House is a decent care home. The staff were caring and did their best. Things can always be better but the overall experience was good. Mum would have been happy to go back after a spell in hospital but needed a nursing home.

How likely would you be to recommend Wheathills House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rich, Manager at Wheathills House responded to this review on 10 Nov 2017:

Thanks for completing the review, sorry that Mum was not well enough to return to us.

My father receives excellent care in a friendly, homely and well-kept environment at Wheathills House. The needs of residents are met with kindness and consideration and residents are encouraged by the staff to be independent as far as their individual ability and mobility allows. The staff maintain high standards of cleanliness throughout the home and in addition, the food is all freshly prepared on the premises. Fresh flowers throughout the home add to the overall ambience of this pleasant home. There are good levels of communication between staff and management, residents and their relatives.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rich, Manager at Wheathills House responded to this review on 08 Nov 2017:

Many thanks for the positive feedback, it's always good to know that all the hard work of our dedicated staff is noticed and appreciated.

Thanks again, the review process is proving to be a rewarding one, as it helps us achieve positive experiences and outcomes.

Having lived here five months I feel very safe, happy and comfortable. A good atmosphere lot of laughter. The staff work well as a team good communication with care. The food menus are excellent, very well cooked and will change the menu if not suited to you no trouble, on the whole, I would recommend no problem.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Whitehouse, Manager at Wheathills House responded to this review on 23 Oct 2017:

Thank you for taking the time to complete the review, and for the very positive comments, it's good to know and helps the whole staff team to continue to provide a premium service.

While my father was a resident at Wheathills, I was very happy with the care he received and was always made welcome by the staff when visiting.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rich Whitehouse, Manager at Wheathills House responded to this review on 09 Oct 2017:

Thanks for completing the review, your feedback is appreciated.

We were extremely happy with the care and comfort my Father had at Wheathills House. The food, staff and entertainment my Father thoroughly enjoyed! Everybody was very friendly.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

R.Whitehouse, Manager at Wheathills House responded to this review on 07 Sep 2017:

Thank you for the review, we are pleased that Dad enjoyed his stay with us. Reviews help us as part of our ongoing Quality Control process.

My father has been in Wheathills House since December 2015. Despite our reservations about his ability to fit into a care home at 94 and a half years old, my father has settled well and regards the place as "home". He is well fed, always looks clean and presentable and his room is always clean and fresh. We are welcome at any time.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

R.Whitehouse., Manager. at Wheathills House responded to this review on 23 Aug 2017:

Thanks for the review,we will continue to monitor all reviews as part of our Quality Assurance programme.

My father-in-law has been in Wheathills House since November 2015.
The level of care is superb, delivered by an excellent team who are obviously committed to what they do.
The premises are always clean, tidy and devoid of any odours that one might normally associate with some care homes.
My father-in-law's room is always spotless and very obviously maintained on a daily basis to a high standard.
The food quality is high and always well presented. My wife and I, along with other family members, have in the recent past accepted an invitation to join the residents for lunch. As well as good food, the atmosphere was happy and we were made very welcome. It was heartening to see the residents enjoy their meal and to observe the high level of care and supervision provided by the staff.
I would have no hesitation in recommending Wheathills to other families.

How likely would you be to recommend Wheathills House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

R Whitehouse, Manager at Wheathills House responded to this review on 22 Aug 2017:

Many thanks for the positive feedback, the entire team at Wheathills House are totally committed to quality care provision and this review process helps us with our ongoing Quality Assurance programme.

Friendly home. Excellent night staff nothing was too much trouble for them and they answered the call bell very quickly.
A small incident with cleanliness in toilets which was resolved very quickly once the staff were made aware.

How likely would you be to recommend Wheathills House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rich, Manager. at Wheathills House responded to this review on 01 Aug 2017:

Thanks for completing the review, this is a new process for us and will help us improve our service.

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