Elvaston Lodge Nursing Home

24a Elvaston Lane, Alvaston, Derby DE24 0PU
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9.5 52 Reviews
  • Elvaston Lodge Nursing Home, Derby
Elvaston Lodge Care Home provides accommodation for people who require nursing or personal care. The service supports older people with dementia nursing needs.

Respite care is also offered for relatives who need a break from caring for a loved one.

The home is situated in Derby and is a purpose-built home which specialises in Nursing care for dementia.

The home provides excellent care and has a wonderful team who generally care about residents welfare. The management is happy to answer any questions and have an open door policy.

The home's chef prepares a menu of tasty meals, and the dietary requirements and food preferences of residents are taken into account.
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Care Provided by Elvaston Lodge Nursing Home

Type of Service

    Nursing Home
  • For a maximum of 44 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in Charge

  • Richelle Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors are welcome during the day and evening. Visitors are encouraged to join the residents for activities and events within the home. Visitors are welcome to join the residents for meals for a donation of £1.00 per meal which goes directly into the resident’s fund.

Parking

  • Carpark on site and ample on street parking to the front of the home.

Elvaston Lodge Nursing Home Reviews (52)

9.5

Elvaston Lodge Nursing Home has a Review Score of 9.5 (9.542) out of 10, based on 19 reviews in the last 2 years.
Over all time Elvaston Lodge Nursing Home has 52 reviews.

Overall Experience
  • 33
  • 15
  • 1
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Date Published
  • 52
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Reviewer Connection to Elvaston Lodge Nursing Home
  • 15
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  • 2
  • 2
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Total of 52, showing 21-40
Review from P A (Daughter-in-law of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the support given.
The staff work hard to provide care.
The facilities are good.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Thank you for your reviews.
Take care.
Kind regards,
From us all at Elvaston Lodge
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Review from K E (Granddaughter of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother has been in the home for two months, and so far, we are very pleased with her care.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hope you are well.
Thank you for your reviews.
Take care.
Kind regards,
From us all at Elvaston Lodge
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Review from G L (Brother of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and caring. Their care of my brother is excellent.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Thank you for your reviews.
It was our pleasure to have the opportunity of looking after your brother.
He was a lovely man who cared a lot for others in need despite his condition.
Take care.
Kind…read more
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Review from Jennifer O (Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The experience is very good, but would like more residents to participate in activities apart from me. Hopefully, we will be able to go out in the garden soon, I do like helping with plants in the greenhouse when there is one. Would like to choose who I sit next to in the lounge! At another home, most
residents got involved and we used to have more entertainment, e.g. singers. I would also like more involvement with church, Songs of Praise etc. Rooms not as good as the other home.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi. Thank you for your review. Many thanks.
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Review from Maureen S (Daughter of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elvaston Lodge proved to be a caring, friendly and safe environment for mum. The home is clean and bright with modern en suite rooms. Lovely staff who always treated mum with respect and care for all her needs. The food is very good and mum has started to eat again since being at the Lodge. The entertainment
lady is so good at motivating the residents and mum enjoyed the various activities. I must also give credit to the manager who is actively involved with residents and their families and works hard to cater for their needs, I found her to be very supportive of both mum and us as a family.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Thank you for your reviews. I have passed your message on to all staff.
Many thanks,
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Review from P S (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mum, aged 95, was rushed to hospital from Elvaston Lodge Nursing Home on 1.8.22 in a serious medical condition. The hospital discovered that she was dehydrated, had low blood sugar and had a totally impacted bowel, (Faecaloma). She subsequently died on 6.8.22.
Because of the circumstances, a coroner’s
inquest was held. The coroner’s judgement was that at the care home, there was no prior clinical examination of mum, and had there been, this would have found the faecal impaction at an early stage. The laxatives she was prescribed had then been stopped without clinical examination and thus medical approval. As a consequence, the coroner was not able to report the death as "from natural causes", because the decision by the care home to stop laxatives on July 23 was a contributory cause of death.
Prior to this, the standard of care mum was receiving was shocking in every aspect. There was a manager who was uncontactable when we tried to express our concerns.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Thank you for your review. Please be assured that the issues raised are being treated with the utmost seriousness. The Coroner's findings and conclusion following the inquest have been noted and the…read more
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Review from Karen T (Daughter of Resident) published on 30 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After the stress and anxiety caused by Dad's two nights in another care home, as soon as he moved to Elvaston Lodge Nursing Home I could tell this was much better for Dad. There is a lovely outside area where he can smoke safely, attended by a carer. His room is clean, bright and airy, they adapted
it to his needs by removing unwanted furniture. His bathroom is ideal for his mobility issues. Although he usually eats little, his appetite has improved (I joined him for Easter lunch and the food was delicious). Usually a loner, he has mixed in with other residents. He's always treated with dignity and respect. Thank you to the team.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Karen, thank you for your reviews.
Looking forward to see you every day.
From us all at Elvaston Lodge team
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Review from June S (Resident) published on 30 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Blessed for being here.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi June, the team are so proud of you, now living on your own was an achievement for us and most especially for yourself.
We are missing you and hope you visit us when you are free.
Come dine with…read more
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Review from Lee S (Son of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in the home for a short time but was treated very well. The staff were attentive and offered her a lot of support. I was impressed by the organisation at the home. The food was excellent, and the home was clean and tidy. My mum was treated with a lot of respect and care in her final
days.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Tho it was a short stay with us, the team have missed your mum. She was a lovely woman. Thank you for trusting Elvaston Lodge Team.
From us all at Elvaston Lodge Team
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Review from Jennifer M (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from all the staff and a big thank you to you all.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi, thank you for your review.
From, us all at Elvaston Lodge.
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Review from Lynda T (Wife of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don’t know where to start with my praise for all the staff at Elvaston Lodge Nursing Home. From day one all staff were kind and friendly to all of our family. We thought we had months there with my husband but unfortunately it wasn’t to be. The week he went into end of life care there wasn’t anything
that the staff wouldn’t do for us or him. Always making sure he was comfortable and pain free. It wasn’t just him, it was anyone who came to sit with him in his last days. They were offered food and drink throughout the day. Nothing was any trouble at all. They were 100% helpful to us all. Always had time to listen to your worries or just asking how you were getting on. We will be eternally grateful for the care and dedication that was shown in my husband's last few days. Can’t thank you enough x
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Thank you for your reviews and for the opportunity you gave us for trusting Elvaston Lodge Team to provide care and support for MT.

Take care
From us all at Elvaston Lodge
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Review from Linda J (Daughter-in-law of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This place is truly disgusting. My father-in-law was placed here during covid. He ended up in hospital in December 2022 from where we were able to move him to a different home. He was in hospital following one of many falls. He should never have been forced to get on his feet. He was severely underweight,
dehydrated and had sepsis. He should have had someone supervising his eating and drinking but did not. A family friend had visited him and asked if it was okay to leave him a gift of a bottle of rum. He was told that was Okay! His room was very dusty and dirty and the smell from him and the room was overwhelming. We were even given seats to sit on that had faeces on them. There were faeces on the floor one day with 3 staff members guiding people around it instead of simply picking it up. On one visit, a resident answered the door to us. Absolutely disgusting, shocking place and I would never advise anyone to place a loved one here.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Linda,

We are sorry to hear about your negative experience. We take all allegations of this nature very seriously and assure you that the well-being and safety of our residents always remain our…read more
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Review from P C (Partner of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff at Elvaston Lodge very considerate to the residents. If they are needed they are soon on the scene. I think they do a great job towards the resident and I think they do a wonderful day's work.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Many thanks for your review. I have fed this positive feedback received to the staff at Elvaston Lodge.
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Review from G S (Daughter of Resident) published on 28 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad had been in Elvaston Lodge for over 5 years, the staff at the home were always very friendly and looked after my Dad very well. He loved the food and his lovely dual-aspect room which was always clean.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Gina, thank you for your positive feedback. It was a privilege for us (Elvaston Lodge Team) to be able to know your dad and work along side with him. He was good man. Take care from all of us at…read more
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Review from Shirley P (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round. No complaints at all.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Shirley,

Thank you for your positive comments.

From us all at Elvaston lodge

Kind regards
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Review from Paul B (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my mother arrived, I knew that Elvaston Lodge was the ideal placement for her. I love the room she is in, and its bright outlook to a grassy area across the road is great. The staff are caring, respectful and accommodating to both residents and visitors. My mother has told me that she
loves the food here, and I have seen the staff arrive promptly if she needs any toileting or other care. This is an efficient, safe and extremely caring place, and I would have no hesitation in recommending it to others. Keep up the great work!
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Paul, thank you for your positive and encouraging compliments to all the staff. From us all at Elvaston Lodge. Kind regards.
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Review from Linda L (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so happy here, the care I cannot fault.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Linda,

We are so pleased to put a smile back on your mum's face and having a positive compliment from your mum and the rest of the family, that is encouraging to all the staff at Elvaston Lodge.…read more
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Review from P S (Niece of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has settled very well. The carers are thoughtful and keep me informed of any problems. The home is kept very clean and her bedroom is always nicely presented, the bathroom is always clean. I feel that, maybe, a little more activities would benefit the residents.
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Review from Y H (Daughter of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care my father receives. He loves the food and really enjoys his meals. He likes to sit in his own room with his television, and can use the nice communal room for meals or when he wants company. The staff are very friendly and his room is kept clean.
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Review from Michael (Son of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Elvaston Lodge for six years. During this time she has been well cared for and wanted for nothing.
The home is clean, the food is good and all the staff are caring.
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Current Review Score: 9.5 (9.542)

Overview of Review Score

The Review Score of 9.5 (9.542) out of 10 for Elvaston Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Elvaston Lodge Nursing Home is calculated as follows: ( (144 Excellents x 5) + (51 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 216 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elvaston Lodge Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

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Richelle Smith

Job Title: Home Manager Joined: 2020

I am proud of our home and passionate about care. It is important to me that each and every individual living in the home is treated and cared for in a way that makes them feel happy, comfortable and safe whilst maintaining a positive sense of self. I am committed to ensuring all aspects of the home meet official responsibilities and requirements and that our staff team myself included continue to learn and develop.

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Karen Boot

Job Title: Care Coordinator Joined: 2021

I enjoy working with great managers and leading the team to demonstrate correct procedures and ensure a personal approach. I have over 10 years of experience and my role is to ensure that the residents have the highest possible standard of care and live life to the full.

Maz

Maz

Job Title: Care Assistant

I love working at Elvaston Lodge and have been here for 6 years now. We give great care and the home is lovely for our residents. The staff team work really well together and we support and appreciate each other. I recently won employee of the month and was awarded with a lovely card, bunch of flowers and a day off. It’s really nice to be appreciated for the work we do. I love taking care of the residents in their home and it gives me great pleasure and satisfaction to do my job well.

Paulette

Paulette

Job Title: Domestic Joined: 2007

Having worked at Elvaston Lodge for 12 years I feel proud to be a part of the team and everything that we have achieved. I am always willing to go that extra mile to make our residents feel at home and enjoy spending time with the residents whilst I work. I have a lot of pride in my work and it brings me great job satisfaction when visitors and residents comment on the cleanliness of the home.

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