Elvaston Lodge Nursing Home

My father has only been there 4 weeks but from what I have seen up to now is excellent. All the staff are so welcoming and caring towards him and his family. I never feel that I am in the way and they try their utmost best to accommodate family. Today visited with my children and grandchild and joined in with a bingo game. The lovely activity staff member included us with my dad and he had a lovely time with his family. We were offered the opportunity to take him away from the game but we chose not to. This was not a problem for staff. I have written this review because I was touched by how accommodating they were.

My uncle was very happy here. The staff were very caring and kind. Nothing was too much trouble for them. My uncle always looked clean and well-presented and the ones I came into contact with were genuinely kind, caring lovely people. I still have my parents, I am lucky but they are elderly, and if I ever need to look for a care home this would certainly be one of my choices. Thank you to everyone, the whole team from the cooks, cleaners and all the staff. Sadly my uncle passed away peacefully on 30/04/24 but was treated with dignity and respect. You are all wonderful.

Food good.

I was very happy to see my mother looking so well. She has had her fair share of illness. I had dinner with her for the first time at the care home on the 9/ 3/24. I was very impressed with how the dinner was presented it was also very delicious. Her room was very clean. I wish to thank the team for how the care home is run. Also thanks to all the carers for the work they do. They don’t get paid enough for what they do. I do hope that in good time the government will look into what it involves to be a carer and give them a higher pay to reflect the hard work they do. I wish to express my deepest appreciation to the management and staff for what they do. The work they do is very challenging. I am at ease knowing my mum is well cared for. Thank you to everyone at Elvaston Lodge Nursing Home.

Overall the care my aunt received has been exceptional. The care team have supported both myself and my aunt. everyone has shown great concern, care and respect for my family. Thank you for making the remainder of my aunt's life as happy and fulfilled as possible.

For looking after our mum when she needed support, care and compassion the whole staff team treated our mum well with lots of respect and dignity. Thank you for being there for us all as a family. You listened and cared and made us part of the Elvaston Lodge community family. You’re all amazing thank you again.

My only reservation is the wait time to get into the main building, I appreciate staff are busy, in my mind there should be a receptionist. Other than that an absolute five star to all the staff.

The facilities are good.

My grandmother has been in the home for two months, and so far, we are very pleased with her care.

The staff are very kind and caring. Their care of my brother is excellent.

The experience is very good, but would like more residents to participate in activities apart from me. Hopefully, we will be able to go out in the garden soon, I do like helping with plants in the greenhouse when there is one. Would like to choose who I sit next to in the lounge! At another home, most residents got involved and we used to have more entertainment, e.g. singers. I would also like more involvement with church, Songs of Praise etc. Rooms not as good as the other home.

Elvaston Lodge proved to be a caring, friendly and safe environment for mum. The home is clean and bright with modern en suite rooms. Lovely staff who always treated mum with respect and care for all her needs. The food is very good and mum has started to eat again since being at the Lodge. The entertainment lady is so good at motivating the residents and mum enjoyed the various activities. I must also give credit to the manager who is actively involved with residents and their families and works hard to cater for their needs, I found her to be very supportive of both mum and us as a family.

Prior to this, the standard of care mum was receiving was shocking in every aspect. There was a manager who was uncontactable when we tried to express our concerns.

After the stress and anxiety caused by Dad's two nights in another care home, as soon as he moved to Elvaston Lodge Nursing Home I could tell this was much better for Dad. There is a lovely outside area where he can smoke safely, attended by a carer. His room is clean, bright and airy, they adapted it to his needs by removing unwanted furniture. His bathroom is ideal for his mobility issues. Although he usually eats little, his appetite has improved (I joined him for Easter lunch and the food was delicious). Usually a loner, he has mixed in with other residents. He's always treated with dignity and respect. Thank you to the team.

Blessed for being here.

My mum was only in the home for a short time but was treated very well. The staff were attentive and offered her a lot of support. I was impressed by the organisation at the home. The food was excellent, and the home was clean and tidy. My mum was treated with a lot of respect and care in her final days.

Excellent care from all the staff and a big thank you to you all.

I don’t know where to start with my praise for all the staff at Elvaston Lodge Nursing Home. From day one all staff were kind and friendly to all of our family. We thought we had months there with my husband but unfortunately it wasn’t to be. The week he went into end of life care there wasn’t anything that the staff wouldn’t do for us or him. Always making sure he was comfortable and pain free. It wasn’t just him, it was anyone who came to sit with him in his last days. They were offered food and drink throughout the day. Nothing was any trouble at all. They were 100% helpful to us all. Always had time to listen to your worries or just asking how you were getting on. We will be eternally grateful for the care and dedication that was shown in my husband's last few days. Can’t thank you enough x

This place is truly disgusting. My father-in-law was placed here during covid. He ended up in hospital in December 2022 from where we were able to move him to a different home. He was in hospital following one of many falls. He should never have been forced to get on his feet. He was severely underweight, dehydrated and had sepsis. He should have had someone supervising his eating and drinking but did not. A family friend had visited him and asked if it was okay to leave him a gift of a bottle of rum. He was told that was Okay! His room was very dusty and dirty and the smell from him and the room was overwhelming. We were even given seats to sit on that had faeces on them. There were faeces on the floor one day with 3 staff members guiding people around it instead of simply picking it up. On one visit, a resident answered the door to us. Absolutely disgusting, shocking place and I would never advise anyone to place a loved one here.

I find the staff at Elvaston Lodge very considerate to the residents. If they are needed they are soon on the scene. I think they do a great job towards the resident and I think they do a wonderful day's work.