Hadrian House

Hadrian House is like a real home from home for both my mum, who's been there for 18 months now, and for me on my weekly visits. Since Mum arrived she has thrived with the loving care she has been given. The nurses and carers see to her every need with a smile, a joke or a kiss and Mum loves the attention. For my part I'm often greeted with a drink after my long drive, then Mum and I enjoy a tasty lunch together. Mum and I couldn't be happier with her care.

She loves it she looks healthy and well physically although her memory remains the same. Mum is better with regularity and continuity of care.

I have visited Hadrian House about every two weeks for the last year and a half. I do this partly so I can personally check that my aunt is being properly cared for. So far I have never seen anything that would cause me concern. My aunt is always clean and tidy and properly fed. All of the staff seem both kind and diligent. Hadrian House itself always looks clean, tidy and well maintained. The only complaint my aunt has ever made is that she doesn't like the way they do her hair. So far my experience is that Hadrian House is about as good as it can be and better than some places I have seen that cost much more. They achieve a good standard with limited funding.

I cannot recommend Hadrian House highly enough. Our mother has blossomed since coming here a year ago. Testament to the care and engagement of the staff. Their affection is heartening to see. Bathed in natural light, the purpose built building is inviting and welcoming. The foot is plentiful and tasty. Excellent.

The staff are very good and a very good care home.

I was particularly struck with the activities based around remembrance day which teased out memories from all the residents. Couldn't be happier.

Once the Covid rules were relaxed and the residents were allowed to use the Communal lounges again, my mother refused to leave her room except for bathroom breaks. Her eyesight had deteriorated quite quickly and she also has problems with her hearing at times, and she kept maintaining that she was alright where she was, in her room, where she knew where everything was. The staff were so good with her, keeping an eye on her and popping in for chats despite their considerable workload. They kept asking her would she like to go down to the lounge, to which she always replied no. The decision was always left to mum and her wishes were always respected. I was convinced she would never leave her room again. And then, there was a breakthrough. She not only went down to the lounge but also agreed to go outside for the Jubilee party. Since then she has been spending more and more time and has benefited from being in company. I cannot thank the staff enough for their patience and understanding.

Food is generally not suitable for dinners, she cannot eat chewy or hard food only caters to the majority of residents. no choice of vegetables that she liked. Tea is served over and over again if asked for anything different.

I love being at Hadrian House because of the great atmosphere and it is a very happy place. I have made many friends and the staff are excellent. There is lots to do to get the mind stimulated. My needs are always catered for

My brother's general well being has improved greatly since being at Hadrian House. The staff are professional and caring and I would like to say a huge thank you for their exceptionally hard work during Covid. My sister and I are pleased that our brother is at Hadrian House.

Thank you to all the staff for their care of us and Mum.

I am appalled at the “care” my aunt received during her time of 6 months at Hadrian House. There are a few members of staff who are obviously trying their best and they have been thanked for their input. Unfortunately, communication between management and staff and all staff and relatives is sorely lacking. We were continually given conflicting information about my Aunt which meant we could never feel at ease about how she really was. There were often times when she and other residents were repeatedly asking for help with no response. My Aunt often looked unkempt, hair not combed, fingernails very long and filthy. She became more and more withdrawn. On one occasion I arrived at lunchtime. Her commode hadn’t been emptied from at least the night before. I asked for this to be done, it wasn’t. I left at 4.45 pm after she had used it 4 more times. It was full to the brim. Her emotional and communication needs were never met. There isn’t enough room here for all our numerous concerns.

I have been visiting my old friend since October 2021 that I have known for 46 years. She is bedridden and requires full-time care. Understandably this was a difficult time for Hadrian House as Covid was affecting staffing numbers. It took 30 minutes on each occasion to enter the premises due to stringent safety procedures and tests carried out, as well as looking after residents. I have visited my friend once a week regularly and when I required to speak with the staff they always responded positively and tried to help. I have noticed her fingernails and toenails needed attending to and I have organised a chiropodist with the approval of the care home manageress. The manageress was supportive and this service is now extended to other residents. The whole staff has been communicating well and willing to answer any questions relating to my friend's needs. Overall, my experience at Hadrian House has been positive and I would recommend it for their individual care given and attention to residents' needs.

I have lived here for two years and i have always felt safe and looked after and very often checked on. Has improved now fully staffed. I am very happy but the food could have more variety. The activities are brilliant, especially the quizzes. Management is great and it's nice to see a manager stick around. Staff are fantastic as are the team leaders. The younger staff could do with more training but on the whole, the staff are brilliant.

My aunt was in this home. The tiny room she was in was dirty, with a mousetrap and food on the floor. She was in a terrible state with no room to move and faeces under her nails.

Staff are doing the best they can with no resources, but this is privatised care at its worst.

I am so thankful that you have kept my mother safe from the harm of covid. You are all wonderful people. You are doing an amazing job.

A really kind and caring place to put your loved one. It feels warm and homely as soon as you walk in. The staff are so caring and really do put the residents first. There are always plenty of staff around. The home really focuses on a person's recovery and well-being and quality of life. There are no words to describe the meaningful care my sister has received. I can only hope I reside somewhere like this in my later days.

My Nanna was in this home and I can’t praise the staff enough! Nothing was ever too much trouble and no matter how busy they all were they always made time to look after my Nanna with the care and dignity she required and us as a family when we visited. From the domestics to the kitchen staff, care staff, activities, home clerk and manager they all play such a vital role in looking after the people in their care! Well done all at Hadrian House you deserve an award for your dedication to our families thank you!

Hadrian House is a home I would highly recommend. I always used to go in and found all staff highly caring and friendly to the point that I didn't want to leave and go home myself. The care towards the residents is outstanding, nothing is too much for them. I always pass by and still see staff making sure that the residents are still being stimulated despite restrictions of Covid 19. Keep up the good work Hadrian House staff you are all doing a fantastic job even through this hard time.

Thank you to everyone at Hadrian!