Kirby House

I am very happy with the care and attention my Mum-in-law has. She is very happy and settled. It is never an easy decision to have family going to live in a care home but my Mum-in-laws needs are too great for us to be able to cope with and she herself made the decision as she knew she needed more. She has friends, she loves the staff and we are kept in touch all the time with any issues and falls. I love the fact that they have activities and something going on every day, however they also have quiet areas, so if a resident doesn't want to join in they don't have to. Everyone has choices but the opportunity is always there. I looked around the home initially pre Covid-19 and the vibe is great, with happy residents rather than sitting staring into space as I found in other care homes. What I also liked is that a lot of the staff are the same staff as were there two years ago, so there is continuity which is important. I wouldn't hesitate to recommend this home.

General comments for Kirby House: excellent - staff, rooms, dining, entertainment and activities, care and attention (as far as possible across 40 something residents. So sometimes patience is needed). Thank you!

My brother-in-law has never been so well looked after in his life. He was difficult when he first went in but was talked around by the staff and is now very happy.

I can't thank all the team at Kirby House enough for all they do.

I am so glad that my mum is being cared to at Kirby House during this pandemic.

We chose Kirby House with my mother as she was struggling at home with extreme loneliness and stress, particularly during the current Covid epidemic. Since being in Kirby House she is much happier and much more settled than she has been over the past year. She is eating well and is enjoying the social activities and friendships that she has made since her arrival earlier this year. The stress of taking her correct medication has also been taken from her. The staff in Kirby House are always helpful when phoned and are able to facilitate video chats and phone calls. It was obviously a very stressful time for us when my mother went into a residential home, particularly as we were not able to look round, and with the fact that she had to be isolated for the first two weeks. The virtual tour was helpful, but what has been more reassuring is now seeing my mother smiling and happy when we video chat. Kirby House is providing much needed reassurance to us during the current situation.

Friendly, caring and helpful staff, doing an amazing job of looking after my grandma. She is very happy there; they cater to her dietary requirements. They all made her feel extremely welcome when she had first arrived.

The carers are very kind and friendly and treat residents with patience while remaining firm where/when necessary. Extra resources have been put into activities in that there are now two people employed to organise activities for the residents. The activities workers are very good at involving residents in the various activities and there is a mix of one-to-one and group activities most days. My mother's room is kept clean and I was involved in decisions on decor when my mother moved into a new room so I felt included. The manager is always happy to talk to family and she has been very helpful in helping me to process my feelings as my mother's dementia has worsened. The quality of the food is very good. The thing that works less well is the laundry service - I have sometimes found my mother wearing something that isn't hers and sometimes things have gone missing even though they are clearly marked. The home has benefitted recently from a number of improvements including double glazing.

From day one, I felt extremely comfortable that my mum was going to reside at Kirby House. Although the building was a little ties, it was clean and warm. On our many visits before 'lockdown', we were always met with smiles and friendliness from all the staff that we came into contact with and their interaction with the residents was a pleasure to see. Nothing is too much trouble. Prior to Kirby House, Mum ate very little, now she wats regularly and joins in with the activities - a pleasant surprise. The staff always keep me informed of any problems, which at this time is much appreciated. Thank you Kirby House.

I would like to thank and name every member of staff for their love and compassion that they provide, it's amazing.

Every aspect of the care here is very good. My mother is very happy here.

My mum has been at Kirby House for 1 week now and throughout that short time, all the family have been impressed with the home and its staff. The home is clean, bright and welcoming. The staff are always approachable and caring and the residents are treated as individuals and with dignity. A lot of effort clearly goes into a wide range of activities for the benefit of the residents, this was particularly apparent during the sing/dance afternoon, which brought energy and joy to a full house of residents (staff and family members).

My partner's Mother has only been at the home for less than a week, however, my partner and I have already commented several times, how caring and helpful the staff are and how clean the premises are. The staff and management always update us with how our relative is faring and nothing is too much trouble.

I have felt happy and relaxed since I got here.

Very happy, bright place. The staff are really friendly and helpful. Lots to do in the activity room.

Thank you so much for making this such a good experience.

I come to visit a friend very often and always find the staff and conditions excellent. The entertainer is second to none.

I cannot praise every aspect of Kirby House enough. My mum in law was made so welcome there from day one. The patience and caring attitude shown to her never dwindled and I will always be grateful for the end of life care that she received.

I came to Kirby House from another care home following a spell in hospital. I was welcomed by the manager and staff and introduced to other residents. I join in activities and have been on a trip to Skegness. It was important for me to be near to my family as they are important to me. They are made to feel welcome when they visit too. It is like a big family here and I am happy to have company. The staff are all very kind and always willing to help you.

Thanks for everything you do.