Kirby House

Whilst the building is in need of some cosmetic upgrades, the staff and facilities are excellent, lots of activities for residents to partake in. Clean & tidy & residents well looked after & food excellent, staff always very helpful, pleasant & nothing too much trouble for them, I found a lovely place for my mother in law & she is more than happy there. Thank you.

Every time i have visited I have been so impressed with the wonderful staff at Kirby House. They are all so kind and compassionate and the care they give to the residents is honestly second to none. Many of them have been working at Kirby house for many years, (which is rare to find in care homes these days with high turnovers in staff) .. They always bring the residents together as much as possible so there is sense of community. They are all so cheerful and fun and they always made me and my family feel so welcome when visiting.

I really cannot thank you all enough for taking such wonderful care of our dear mum. You are amazing...you are angels.

kindest regards.

Kraig

My mother has had a very challenging journey the last 12 months, however, with the support of Kirby House Management and Care Team the translation has been very well supported, The Kirby House Team have been caring, compassionate, not just to mum but also my sister and I.

They have been responsive to my mother's needs and ours and have worked tirelessly to support my mum with other multidisciplinary team members.

We're very grateful for their care, professionalism and Kindness

Thank you

Since moving into Kirby house my father has been treated exceptionally well. He is clean and treated with dignity. All the staff are friendly and treat my father with respect. The manager has been extremely helpful and assisted me with any enquires.

However the staff were excellent throughout this time, giving support and care when needed. We are very grateful to them.

From my first visit, I found Kirby House to be a very friendly and homely care home. The managers have always been helpful and understood how hard the decision was for us to move our Father to the home; so they gave us space to make the decision. The staff are lovely, friendly, and helpful to my Father and won't do anything with him until they have had a chat with him. They show respect and treat him with dignity. They are also very supportive and helpful to relatives. The activities that they have helped to occupy and stimulate the residents and there are plenty of them. Overall I think this is a very good care home to place a relative.

My mum is in Kirby House. There is nothing that I can fault in this care home, everything is wonderful and my mum is so happy in there. She calls it 'home'. The staff, everyone is exceptional and the food is amazing. The care my mum gets is second to none. She is shown so much dignity.

My friend has been a resident at Kirby House for several years and she is very happy there. Although she is 90 years old, she is pin-sharp and would soon let me (and everyone else) know if anything was amiss. She loves the food and the wide variety of activities. The staff work really hard to keep the residents entertained. In fact, I am often envious of the things that they do, arts and crafts, they have visiting singers and dancers, quizzes, keep fit, games. It is wonderful. My friend is very comfortable at Kirby House and full of praise for the staff. Whenever I visit, the home is very clean and the staff are welcoming.

Mum recently broke her hip, with the dedication of the carers, she's now able to walk with a frame.

Our father was resident at Kirby House from late April 2023 to June 2023. After only 7 short weeks we chose to transfer him to another care home due to our dissatisfaction. We would not recommend this care home.

After breaking her pelvis and spending time in three different hospitals, my 94-year-old auntie went for a short stay in Kirby House. On visiting her several times, I found that she seemed very well cared for that she started to feel at home and that she gradually got the confidence to walk again and start to look after herself again. Well done Kirby House.

My mum has been in the home for over a year, and in that time we have found management and staff to be caring, friendly and always approachable. My mum is always happy and is well looked after here. The food always looks amazing and there is always a variety of activities daily. The management and staff went above and beyond to put a last-minute 10-year anniversary party on for residents and families, which we attended and had a wonderful afternoon. Me and my family are lucky to have found a wonderful care home for our mum. We visit daily and go home knowing she is cared for and safe.

I looked at so many homes, expensive and inexpensive but my first impressions of Kirby House were amazing. I felt relief at finding somewhere with a family feel. Mum has been there for 3 months and is the happiest she could be. All staff are lovely, have empathy and treat residents like one of their own. I have no complaints, only praise. Mum has a better social life than me now.

All staff are very helpful, when I visit all residents are treated with care, there is always things going on to keep residents occupied. Very pleased with the reassurance that Mum is being looked after.

The entertainment on offer is lively, varied and imaginative and is delivered by two lovely, caring members of staff. It's great to see visits out recommencing after the difficulties created by Covid. Efforts to keep this at bay are excellent and very reassuring.

I would like to start by thanking all the lovely staff at Kirby House for looking after my mum so well since she became a resident in December 2021. Although it was a very difficult time for us as a family when Mum went into Kirby House, the support and care she has received to meet her needs has been outstanding and has put our minds at ease to know that she is being lovingly cared for. I can’t praise the staff enough - everyone is so friendly and approachable and nothing is too much trouble. They are extremely patient with my mum - especially with trying to get her to eat and drink! We are kept informed of any issues or developments regularly in relation to Mum’s care needs. I would highly recommend Kirby House if you are looking for a care home for a loved one. Thank you to the home manager and the whole team at Kirby House.

Our mum went into Kirby House in June 2021 as she needed 24 hours care. We are a close and loving family and didn’t want to put her into a care home and found it hard to make the decision but after speaking to the manager she put our minds at ease and it was the best decision we made. From day one the manager put in place everything for Mum's needs to make her safe and comfortable, the manager and staff made our mum welcome and she settled in straight away and is very happy. Kirby House is clean warm and friendly and is like home from home and the staff always makes us welcome. After visiting our mum we can go home knowing that she is well looked after and safe. We would like to thank all the staff for everything they do for our mum especially as it’s been difficult with coping with COVID they all do a fantastic job.

My mother has been a resident for two years, which have been incredibly difficult because of Covid. Though it all, the staff have been amazing. The home is kept spotlessly clean; all the staff really care about the residents; they are always obliging and pleasant; the food is good quality; and they have done their very best to maximise visiting within the constraints imposed by Public Health England. I rest easy every night in the knowledge that my mother is being well looked after.

My mother has been a resident of Kirby House for a few years now. Throughout the pandemic, the home has kept in touch with relatives and relayed as much information as they can. Mum is happy well cared for both physically and mentally. Despite being very short staffed at times they have coped really well still providing activities for residents even when in lockdown. The home have adapted and provided safe visiting pods with PPE for all visitors when they were able to allow visits. The facilities are excellent and they have a good understanding of what residents need.

My mum has been a resident of Kirby House for the past four years. My dad was also a resident. The staff have always been very caring, nothing being too much trouble. You are made welcome and informed about how your relative has been. The manager has been very supportive especially when my mum and dad passed away. Even though times have been difficult recently with COVID nothing has been too much trouble and the staff have gone above and beyond their duties. I would recommend this care home for the excellent care they provide in all areas.