Kirby House

Kirby Lane, Leicester Forest East, Leicester LE9 2JG
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9.6 80 Reviews
  • Kirby House, Leicester
Kirby House is a purpose-built care home that allows maximum ease of access and comfort for all residents. The team specialise in residential, dementia and respite care to name a few.

Kirby House is situated in a quiet residential area between two villages of Leicester Forest East and Kirby Muxloe. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located only three miles the city centre, enabling residents’ access to maintain independence and enjoy being part of the local the community, if they so wish.

The Home has six lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Kirby House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1172 – £1400
  • Self-Funded Residential Dementia Care: £1172 – £1400
  • RESPITE Self-Funded Residential Care: £1172 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1172 – £1400

Our weekly fee depends on the assessment outcome and the room you choose

These prices are only a guideline, please contact Kirby House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Campbell (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Kirby House Reviews (80)

9.6

Kirby House has a Review Score of 9.6 (9.618) out of 10, based on 8 reviews in the last 2 years.
Over all time Kirby House has 80 reviews.

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Reviewer Connection to Kirby House
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Review from H B (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had a very challenging journey the last 12 months, however, with the support of Kirby House Management and Care Team the translation has been very well supported, The Kirby House Team have been caring, compassionate, not just to mum but also my sister and I.


They have been responsive

to my mother's needs and ours and have worked tirelessly to support my mum with other multidisciplinary team members.


We're very grateful for their care, professionalism and Kindness


Thank you

Reply from Emma Campbell, Manager at Kirby House

Thank you so much for your thoughtful words. We are truly touched to hear how much our care and support have meant to your mum, to you, and to your sister over the past year. We understand how challenging such transitions can be, and it means a great deal to know that we've been able to make a positive difference for your family.Our team at Kirby House is dedicated to providing compassionate, person-centred care, and your kind feedback reinforces why we do what we do. We will be sure to share your message with the whole team, as it will mean so much to them.It is a privilege to be part of your mum's journey, and we will continue to do everything we can to support her and your family

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Review from Denise W (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving into Kirby house my father has been treated exceptionally well. He is clean and treated with dignity. All the staff are friendly and treat my father with respect. The manager has been extremely helpful and assisted me with any enquires.
Reply from Emma Campbell, Manager at Kirby House

Thank you for taking the time to share your feedback. We are very pleased to hear that your father has been treated with such care, dignity, and respect since moving into Kirby House. It is always our priority to ensure the wellbeing and comfort of our residents, and it is encouraging to know that our staff and management have provided you with the support and reassurance you deserve. Your kind words are greatly appreciated and will be shared with the team.

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Review from S J (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only in the care home for just over 2 weeks before passing away due to her medical condition.
However the staff were excellent throughout this time, giving support and care when needed. We are very grateful to them.
Reply from Emma Campbell, Manager at Kirby House

Thank you for your kind words and for sharing your experience. It was our privilege to care for your mother, and we are pleased to hear that our team provided the support and care needed during her time with us. We truly appreciate your feedback.

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Review from D U (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first visit, I found Kirby House to be a very friendly and homely care home. The managers have always been helpful and understood how hard the decision was for us to move our Father to the home; so they gave us space to make the decision. The staff are lovely, friendly, and helpful to my Father
and won't do anything with him until they have had a chat with him. They show respect and treat him with dignity. They are also very supportive and helpful to relatives. The activities that they have helped to occupy and stimulate the residents and there are plenty of them. Overall I think this is a very good care home to place a relative.
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Review from Claire C (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in Kirby House. There is nothing that I can fault in this care home, everything is wonderful and my mum is so happy in there. She calls it 'home'. The staff, everyone is exceptional and the food is amazing. The care my mum gets is second to none. She is shown so much dignity.
Reply from Marie Norton, Home Administrator at Kirby House

Thank you for your wonderful review. Kirby House prides itself on providing a consistently high level of care and it is a joy to have your mother with us.

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Review from Gill B (Friend of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Kirby House for several years and she is very happy there. Although she is 90 years old, she is pin-sharp and would soon let me (and everyone else) know if anything was amiss. She loves the food and the wide variety of activities. The staff work really hard to keep the
residents entertained. In fact, I am often envious of the things that they do, arts and crafts, they have visiting singers and dancers, quizzes, keep fit, games. It is wonderful. My friend is very comfortable at Kirby House and full of praise for the staff. Whenever I visit, the home is very clean and the staff are welcoming.
Reply from Emma Campbell, Manager at Kirby House

Thank you very much for your kind words it is very much appreciated.

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Review from C D (Son-in-law of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A most welcoming place for residents. Staff are friendly and attentive to both guests and residents. There are always lots of activities for all to take part in. Rooms are always clean and tidy and overall a very pleasant experience for both visitors and those who live there.
Reply from Emma Campbell, Manager at Kirby House

Thank you for the lovely review and kind words, Kirby house appreciates your feedback

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Review from J W (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with the care and love given to our mum.
Mum recently broke her hip, with the dedication of the carers, she's now able to walk with a frame.
Reply from Emma Campbell, Manager at Kirby House

Thank you for the lovely review, Kirby house appreciates your feedback and kindness.

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Review from Val H (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our father was resident at Kirby House from late April 2023 to June 2023. After only 7 short weeks we chose to transfer him to another care home due to our dissatisfaction. We would not recommend this care home.
Reply from Cherrill Tyrer, Operations Manager at Kirby House

Kirby House and I are sorry you feel this way and you have had a negative experience.
Kirby House or the company do not have a record of concerns or complaints made prior to you moving your father. The company operates a complaints policy and procedure which is displayed in the home, and would have liked the opportunity to have addressed any concerns or complaints at the time of your dissatisfaction.
It was advised that you moved your father to a care home that was previously your first choice, but the care home at the time of your father's move to Kirby House had no vacancies and totally respect your decision.
Kirby House strives to provide good quality care and improve our residents' experience wherever possible.
Kirby House and I again apologise that you feel the experience did not meet your expectations.
Kirby House and I sincerely wish you and your father all the best and hope that he is settled in his new home of choice.

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Review from J P (Niece of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After breaking her pelvis and spending time in three different hospitals, my 94-year-old auntie went for a short stay in Kirby House. On visiting her several times, I found that she seemed very well cared for that she started to feel at home and that she gradually got the confidence to walk again and
start to look after herself again. Well done Kirby House.
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Review from Lorraine H (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the home for over a year, and in that time we have found management and staff to be caring, friendly and always approachable. My mum is always happy and is well looked after here. The food always looks amazing and there is always a variety of activities daily. The management and staff
went above and beyond to put a last-minute 10-year anniversary party on for residents and families, which we attended and had a wonderful afternoon. Me and my family are lucky to have found a wonderful care home for our mum. We visit daily and go home knowing she is cared for and safe.
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Review from H F (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked at so many homes, expensive and inexpensive but my first impressions of Kirby House were amazing. I felt relief at finding somewhere with a family feel. Mum has been there for 3 months and is the happiest she could be. All staff are lovely, have empathy and treat residents like one of their
own. I have no complaints, only praise. Mum has a better social life than me now.
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Review from Paul M (Son of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very helpful, when I visit all residents are treated with care, there is always things going on to keep residents occupied. Very pleased with the reassurance that Mum is being looked after.
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Review from Robert M (Son of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the staff of Kirby House for the amazing level of care they have given my dad since January. The staff are really excellent in every way, kind, caring, supportive, informative and welcoming. They inspire confidence that Dad is receiving the best possible level of care in difficult circumstances.
They all clearly know him well and understand him. The home is obviously well managed in every way.
The entertainment on offer is lively, varied and imaginative and is delivered by two lovely, caring members of staff. It's great to see visits out recommencing after the difficulties created by Covid. Efforts to keep this at bay are excellent and very reassuring.
Reply from Stuart Vive-Kananda, Director at Kirby House

Dear Robert,


Thank you for your kind works, feedback and encouragement. I will ensure that this review is shared with the team!


Kind regards

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Review from C B (Daughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to start by thanking all the lovely staff at Kirby House for looking after my mum so well since she became a resident in December 2021. Although it was a very difficult time for us as a family when Mum went into Kirby House, the support and care she has received to meet her needs has been
outstanding and has put our minds at ease to know that she is being lovingly cared for. I can’t praise the staff enough - everyone is so friendly and approachable and nothing is too much trouble. They are extremely patient with my mum - especially with trying to get her to eat and drink! We are kept informed of any issues or developments regularly in relation to Mum’s care needs. I would highly recommend Kirby House if you are looking for a care home for a loved one. Thank you to the home manager and the whole team at Kirby House.
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Review from Jeanette P (Daughter of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum went into Kirby House in June 2021 as she needed 24 hours care. We are a close and loving family and didn’t want to put her into a care home and found it hard to make the decision but after speaking to the manager she put our minds at ease and it was the best decision we made. From day one the
manager put in place everything for Mum's needs to make her safe and comfortable, the manager and staff made our mum welcome and she settled in straight away and is very happy. Kirby House is clean warm and friendly and is like home from home and the staff always makes us welcome. After visiting our mum we can go home knowing that she is well looked after and safe. We would like to thank all the staff for everything they do for our mum especially as it’s been difficult with coping with COVID they all do a fantastic job.
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Review from Michael G (Son of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for two years, which have been incredibly difficult because of Covid. Though it all, the staff have been amazing. The home is kept spotlessly clean; all the staff really care about the residents; they are always obliging and pleasant; the food is good quality; and they
have done their very best to maximise visiting within the constraints imposed by Public Health England. I rest easy every night in the knowledge that my mother is being well looked after.
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Review from Debra R (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Kirby House for a few years now. Throughout the pandemic, the home has kept in touch with relatives and relayed as much information as they can. Mum is happy well cared for both physically and mentally. Despite being very short staffed at times they have coped really
well still providing activities for residents even when in lockdown. The home have adapted and provided safe visiting pods with PPE for all visitors when they were able to allow visits. The facilities are excellent and they have a good understanding of what residents need.
Reply from Stuart Vive-Kananda, Director at Kirby House

Dear Debra,


Thank you so much for your kind words and encouragement. We are so happy that you feel your mother is well cared for.


Kind regards

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Review from Steven P (Son of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Kirby House for the past four years. My dad was also a resident. The staff have always been very caring, nothing being too much trouble. You are made welcome and informed about how your relative has been. The manager has been very supportive especially when my mum and dad
passed away. Even though times have been difficult recently with COVID nothing has been too much trouble and the staff have gone above and beyond their duties. I would recommend this care home for the excellent care they provide in all areas.
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Review from Kerry S (Daughter-in-law of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and attention my Mum-in-law has. She is very happy and settled. It is never an easy decision to have family going to live in a care home but my Mum-in-laws needs are too great for us to be able to cope with and she herself made the decision as she knew she needed more.
She has friends, she loves the staff and we are kept in touch all the time with any issues and falls. I love the fact that they have activities and something going on every day, however they also have quiet areas, so if a resident doesn't want to join in they don't have to. Everyone has choices but the opportunity is always there. I looked around the home initially pre Covid-19 and the vibe is great, with happy residents rather than sitting staring into space as I found in other care homes. What I also liked is that a lot of the staff are the same staff as were there two years ago, so there is continuity which is important. I wouldn't hesitate to recommend this home.
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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for Kirby House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Kirby House is calculated as follows: ( (80 Excellents x 5) + (15 Goods x 4) ) ÷ 95 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.776 Points relating to the number of positive Reviews for Kirby House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Emma

Emma Campbell

Job Title: Registered Manager Joined: 2019

Emma Campbell is the Care Home Manager at Kirby House.


She has been in this position since November 2022.


Emma has worked for the company since February 2019 starting her career as a night Care Team Leader.

Frequently Asked Questions about Kirby House

What types of Care is Kirby House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kirby House have?

There are 41 Single Rooms.

What are the Facilities & Services at Kirby House?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Kirby House to the centre of Leicester?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kirby House to verify any information. View our terms and conditions. Kirby House has an Enhanced Service - more info.