Kirby House

Kirby Lane, Leicester Forest East, Leicester LE9 2JG

Kirby House is located in a quiet residential area equidistant between two villages of Leicester Forest East and Kirby Muxloe.

It is walking distance to the local shops and amenities and only three miles from the bustling city centre.

Group: Leicestershire County Care Ltd

Person in charge: Collette Sharpe (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Stroke

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Kirby House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Kirby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Kirby House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.416 for Kirby House is calculated as follows: ( (258 Excellents x 5) + (201 Goods x 4) + (38 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 502 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kirby House is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 21 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Kirby House has a Review Score of 9.4 (9.416) from 42 Reviews


Average Ratings

  • Excellent
    18
  • Good
    22
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kirby House?

  • Extremely LIKELY
    35
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kirby House

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    11
  • Resident / Service User
    5
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

This is a care home that are always helpful and understanding. My mother gets very good treatment and likes the friendly staff. All staff seem to have a good level of training. They also put on some trips to the seaside, parks and shops, plus invite entertainers into the home for different shows.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Sophie Ferguson, Hospitality Officer at Kirby House responded to this review on 11 May 2018:

Thank you for your beautiful review. We welcome and appreciate all feedback at Kirby House and at LCCL.
If you have any future suggestions please make them known.
Kind regards

Care is generally good in the home, and residents appear to be well looked after and happy. The home promotes residents independence, but on a personal point my mother's memory is very bad and she doesn't know how to ask for help/assistance for toileting and generally getting around the home. Carers should be aware that some residents need prompting to go to the toilet or to ask for wheelchair assistance, and assure her that she won't be forgotten, one of her main worries. Shower more regular would be nice. The recent improvements to windows and decorating are lovely and make the home a better place.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Staff very caring and responsible, always a good feeling when I visit.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Friendly, helpful, caring staff. Clean, well-maintained property. Highly recommended.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Sophie Ferguson, Group Hospitality Officer at Kirby House responded to this review on 10 May 2018:

Thank you for your lovely review. All feedback is welcomed and appreciated at LCCL.
If you have any future suggestions please make them known.
Kind regards

We had a few initial teething problems but after a few meetings, we have resolved most of these.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

Love all the staff. The place is bright and welcoming. Mum has settled straight in and is very happy here. They do some lovely activities and the manager and the team do a fantastic job.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Natalie Vive-Kananda at Kirby House responded to this review on 20 Apr 2018:

Good morning,

Thank you for taking the time to review Kirby House - it is nice to hear that Mum has settled in so well. All feedback is welcomed and appreciated.

Kind regards.

Our relative seems very happy in Kirby House. She praises the staff for their friendliness and attentiveness. Their flexibility is most helpful and particularly useful for visitors when the timing of visits can be a problem when travelling from afar with modern day traffic congestion delay. She has adapted to the care home "living" in a welcome short time period.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sophie Ferguson, Group Hospitality Officer at Kirby House responded to this review on 06 Apr 2018:

Wow, thank you for your review. We welcome all feedback and reviews and it is important to us all at Kirby House that our residents are happy and are supported always. If you have any suggestions for the future please make them known.

Kind regards,
Group Hospitality Officer

The staff are all caring and kind which is most important. They also seem to be skilled at dealing with difficult situations.
My only criticism is that the facilities need to be upgraded. There should be at least a washbasin and toilet in the rooms in the 21st century an ensuite room should really be standard. I do appreciate that this is not easy to achieve in an older building.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Sophie Ferguson, Hospitality Office at Kirby House responded to this review on 01 May 2018:

Thank you for taking the time to review us at Kirby House. We welcome and appreciate all feedback. If you have any future suggestions please let us know.

Kind regards

Sophie Ferguson

I was very anxious about placing my aunt in a care home, I needn't have, finding Kirby House was a godsend.
The home is clean, tidy, welcoming, safe and excellent meals provided. It is a light airy cheerful place. I find staff always willing to help with queries, discuss any concerns the family may have. Activities are varied, hairdressing facilities very useful. Special events for residents are very good. Would be nice to see staff present in lounges more at quiet times of the day.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sophie Ferguson, Group Hospitality Officer at Kirby House responded to this review on 06 Apr 2018:

Hi L R,

Thank you for taking the time to review our services at Kirby House. Thank you for your feedback it is always good for us to have feedback to improve more and more for our Residents.

If you have any future feedback or suggestions please make them known!

Kind regards,

Sophie Ferguson
Hospitality Officer
07809401988

Excellent. Staff efficient and friendly. I would recommend.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Sophie Ferguson, Group Hospitality Officer at Kirby House responded to this review on 09 Apr 2018:

Hello
Thank you for taking the time to review our services. If you have any future suggestions please make them known to us.

Kind regards,
Hospitality Officer

There is evidence of home improvements to my sister's room. A new window, different drawer set, although the wall clock I bought her has gone missing. My sister is hardly able to communicate now so I cannot know her feelings. The home does arrange activities etc for the residents which is good, a magician a few weeks ago when I was there. The food looks fairly edible but I have not seen much as my visits do not coincide with meal times.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

Sophie Ferguson, Hospitality Officer at Kirby House responded to this review on 01 May 2018:

Thank you for your review - we welcome and appreciate all feedback, it helps us develop as a home.

Kind regards,
Sophie Ferguson

Excellent. My Nan hasn't been this happy in a long time. I cannot fault the staff at all. They all go the extra mile and I have grown really fond of them.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Kirby House responded to this review on 19 Feb 2018:

Hello Richard,

Thank you for taking the time to review us and our services, we really appreciate and welcome all feedback. We are very proud of all of our staff and even more so when we receive feedback like this, thank you.

Kind regards,

Hospitality Officer

My mother-in-law came into Kirby House at the start of December. We were nervous about putting her in a home but the staff are amazing. My mother-in-law has settled in really well and made friends. She has Alzheimer's and since being in Kirby House, has become more alert and happy as she has company and is being stimulated by activities. The home is always clean and the food is great.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Sophie Ferguson, Hospitality Officer at Kirby House responded to this review on 19 Feb 2018:

Hi Tina,

Thank you for the kind comments, we appreciate and welcome all feedback. It is a pleasure to care for your mother and its great news that she has settled and is being stimulated.

If you have any future suggestions please make them known.

Kind regards,

Hospitality Officer

This home deserves a 5 star, like home from home, staff and management are so helpful, nothing is too much trouble. On hand 24/7. The home itself is spotlessly clean, always fresh smell when you walk in the door, warm welcome to visitors offer of drink. The love and respect they give to the residents is overwhelming, you can see that the staff love working there, happy workforce, happy home. Keep up the good work, excellent home, will make sure I recommend to everyone.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Kirby House responded to this review on 19 Feb 2018:

Hello,

Thank you for taking the time to review our services, my sincerest apologies that it has taken some time to receive a response. Thank you for your beautiful review, we appreciate all feedback as it helps us move forward and better our services.

If you have any future suggestions please make them known.

Kind regards,

Hospitality Officer

Very good home, clean and tidy. The staff are very helpful and careful with residents. Friendly atmosphere.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The residential care home is one that I am happy to leave my mother in. The staff are all lovely and helpful and my mother is happy there. My sister and I decided on Kirby House because all the people who have has relatives there have given us excellent feedback all of which is really good.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Kirby House is very pleasant and homely. The staff are very friendly and helpful. My father was very happy at this home.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The staff are extremely caring and are attentive to the resident's needs. The building could do with money spending on it as it is looking very tired.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The staff at Kirby House make this a gem of a care home. In our experience the care given to residents, both physical and emotional, is exceptional. Any concerns are listened to and acted upon. Because of this dad is enjoying his new environment despite suffering from dementia and age-related issues.

Kirby House is an older property but is clean, well managed and maintained. It is surrounded by trees which make for nice views from the room windows and the central courtyard is a peaceful place to sit.

Based on our experience we fully recommend Kirby House.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I would like a smoking room and a bedroom with a toilet but this is the only thing I would change.
Very satisfied with all aspects of care provided.
Staff always friendly and helpful, nothing is too much trouble.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

I find the care home to be very caring and helpful in every way. Nothing is too much trouble for them and always someone there to talk to and enjoy a good laugh. If you need a wheelchair they will get you one immediately.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My father has been a resident at Kirby House for nearly four years now and I can honestly say that the care is excellent as is the food, rooms and staff. If any concerns I have had with regards to my father have always been dealt with dignity and respect for all concerned.
I am always kept informed of everything regarding dad.
I would highly recommend Kirby House to anyone.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My dad has been a resident of this amazing care home for 4 years. He is happy and settled and loves being outdoors in the garden listening to the birds, that the home have.
The staff are beyond helpful and always go an extra mile. The staff are polite, friendly, caring and approachable and very professional. I'm always listened to as a relative and supported amazingly. I can't say anything bad about this home and can't thank them enough for all they're doing for us a family.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Our experience with Kirby House has been extremely positive and has surprised us as to the level of care provided. It has been a tremendous help in providing an excellent caring service to dad. The team at Kirby House are unique and engaging in their approach to care. We have been surprised and delighted at the manner of their ability to maintain dignity and engagement with dad.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Dad spent his last few months here punctuated by admission to hospital. We can't fault the staff who were so helpful. The atmosphere at the home was lovely staff and patients interacting, very chatty and humorous yet caring at all times. After dad passed away, the managers were very supportive and offered plenty of support to our family. In his short time here, dad did tell us how nice the staff were and also how good the food was.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Caring for elderly people with mixed needs is not easy. I can't fault basic care, though I'd say food seems that in most situations, not good enough quality and not healthy enough. My mum has gone up two dress sizes in 6 months.
There is not enough opportunity for exercise or mental stimulus. I understand resources are scarce and staff time is limited but this is the final years of people's lives - they should be happier ones.
Thank you for all you do during this stressful time.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Kirby House was very well located to enable our family to visit often. After viewing Kirby House, we as a family were very pleased for mum to live there.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My uncle was a resident at Kirby House for several years, during which time he was very well looked after, and was happy and contented.
Staff were very kind and caring and I have no complaints. My uncle passed away after 10 days in hospital aged 89 years old.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My mother was in this care home for approx six years until she died. All that times she was treated with the utmost care and dignity by all staff.
In all that time the rooms and resident areas at times could have done with a lick of paint and upgrade, but were always clean.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mum is cared for fairly well. I would prefer if she was given more regular showers. Seems to be 1-2 times per week. Carers are all friendly and respectful and also consider my mums' disability. Towels and bedding changed regularly. I look after her laundry out of personal choice.
Food is generally pretty good and mum says she usually enjoys it. Often has to wait in the dining room after meals and prefers to be taken sooner to her room as she often needs to use the toilet after dinner and can't use the downstairs toilets.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My late father was cared for at Kirby House before being moved to a nursing home earlier in the year. I cannot fault the loving care he was given during his time at Kirby House. The staff were unfailingly kind towards him when I know that at times his behaviour was challenging. I was always kept fully informed, which was invaluable as I live some distance away. I cannot praise the staff or thank them enough for the care and attention they gave my dad.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother in law has been in Kirby House for 8 months, she settled very quickly. This was due to the kindness and professional care she received from all staff in the home. I have always found the home to be very clean and fresh smelling. Staff very helpful and friendly towards me. I would always recommend Kirby House to anyone if asked.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I find Kirby House to be friendly, caring home where mum is considered in every aspect of their care for her. The staff are lovely to mum and treat her in a loving, jolly way she often has a laugh with them and they treat her with the dignity she deserves.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother is cared for by excellent people.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I visited today and was welcomed not only with wonderful, happy staff, but also a care manager who was supportive and caring. She took the time to speak to residents. What was fantastic was the way the activity was taking place and that staff encouraged residents to socialise (very important for dementia) and get involved. The restaurant was cheery and spotlessly clean - residents had made a Leicester City football tribute wall. Lovely and would recommend to those looking for residential home or job in care sector.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Our friend has been in Kirby House for three years. She has been very happy, the staff are so good.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have good days and bad days. Staff support the best they can on my bad days. The home I live in is set in a nice area and grounds. I am settled here, but nothing is like your own home.

How likely would you be to recommend Kirby House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

My grandma has settled in really well, the staff and carers are lovely.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Like all situations there is good and bad. I had no choice but to come into care, it breaks my heart to give up my home but I know I must be realistic and accept what life is for me now, and make the best of it.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

The entrance area should have better security, many of times residents try to follow me leaving and hardly no staff about to usher them back. It needs monitoring 24/7 with my mam with dementia, it does worry me.
I hope they offer more outdoor activities, the home has a lovely garden available to them, I encourage my mam to come out and get some air instead of being cooped up inside and it keeps her active as well. But other than that I am happy where she is.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Kirby House is fabulous I couldn't wish for better carers and all the staff are marvellous. My partner was there for respite. They were all angels. I would recommend Kirby House to anyone who needs care. I can't fault them. It's so clean and all are well cared for.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very pleasant atmosphere. Staff are very friendly and willing to help. Premises very clean. Staff always ask if you would like a cup of tea when visiting. Staff are very informative.

How likely would you be to recommend Kirby House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Submit a Review for Kirby House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

July 2013

Dignity Award

Recipient: Kirby House

Date: Monday 01 Jul 2013

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kirby House