Lenthall House

I am extremely pleased with the level of care given to my friend. It has exceeded beyond my expectations. Previous to my friend coming to Lenthal House I visited and made a decision based on that day. The Social Worker did not think it would be the right placement, I decided to take that risk. It turned out to be the best place in my friend's best interest.

We have found Lenthall House staff very caring, and empathetic and any request is not too much bother. They have made my mother’s transition from her own home into care a smooth and worry-free experience. I can recommend them highly.

Our uncle and aunt came to Lenthall House Care Home in the summer of 2020, and spent the last two and a half years in their care and kindness. As you can imagine it wasn't the easiest time for all with the pandemic and the Covid restrictions, but we could see that they were well cared for, were eating well and soon became settled in their new environment and home. The team were exceptional and over the last year or so and the restrictions eased there were some special trips out and memorable days. The last few months saw a decline in both of their health and unfortunately after being together for virtually their whole life, we have sadly lost both our uncle and aunt over the last three months. The care that the staff members showed was compassionate, dignified and loving towards them and we couldn't have asked for more. The staff were like family to our family and it made a huge difference in knowing how loved they were by everyone and how we were able to spend their last days together.

My mum now looks 10 years younger since moving into Lenthall House. She is eating properly for the first time in several years. The facility is clean and welcoming and there is good energy about the place. Her room is small with a sink and tv but there are lots of social spaces to sit around the home which is great for my mum. The staff are helpful and friendly.

We chose this home for its clean airy and pleasant atmosphere. Mother arrived Jan 2018. My father-in-law moved in 3 months later. This was lovely as they knew each other and so spent time together, especially at meal times. It was great we could visit them together. They were both in their 90s but they had very different needs, these were fully catered for with great care and compassion and kindness by all the staff. Mother was well entertained with crafts, quizzes and outings. Father preferred more solitude but enjoyed a good chat with his carers.

There was a happy family ambience for them both, with much good humour. The family were always made very welcome when visiting or calling and on video links. Sadly both have now passed on, in very different circumstances, the staff supporting both them and us and the extended family members throughout. I must emphasise the friendliness and family atmosphere. All of the staff at the home do a wonderful job, with understated professionalism.

During my aunties brief stay at Lenthall House, the care she received was exceptional. She was happy there and felt safe. The staff loved her and her feelings for them were mutual. The home is clean with no smell and there is always a warm welcome for visitors. Her end-of-life care was well-managed and she died with dignity. Thank you all.

The staff were always helpful and polite, my brother enjoyed his short stay there and they managed to accommodate him at very short notice. The food was good and they were very helpful with his medication. A good all round experience for my brother's respite.

My mother was at Lenthall House for over 5 years and has been exceptionally well cared for, and was very happy every time we saw her either in person or on FaceTime, staff are so friendly and helpful and don’t mind how many times you ring, which in the last week has been a lot as at the grand age of nearly 100 she, unfortunately, succumbed to her age. They kept us up to date on what was happening and Informed us immediately when she passed. We have been very impressed with the way they handled themselves and the problems. Thank you all very much.

Dad has lived at Lenthall for the last 15 months and during an extremely difficult and challenging time, he has been well cared for and looked after. The end of last year was a bit worrying with regards to staffing levels and staff turnover but the revised management team has changed things for the better and the home feels relaxed and happy again. Dad is contented at Lenthall House and is treated kindly. I am always made to feel welcome and the staff have lots of time for him and me and are always available to talk through any issues dad has.

In terms of decor, there are improvements to be made and the residents' lounge is currently undergoing a makeover. Dad's bedroom is basic but very clean and tidy and has been refloored recently.

Overall, Lenthall House has been a great choice :-)

My husband spent a number of weeks at Lenthall house on his journey to getting home from the hospital and I was able to visit regularly and saw firsthand how his days were spent and to meet and see all the staff working. During the time there, the improvement in his mobility and general well-being was amazing; this was down to the wonderful care he received, the courtesy and dignity with which he was addressed, and the most appetising meals he enjoyed without fail. We both have sincere admiration for the team and our heartfelt thanks goes to them.

Some staff confusion seemed apparent on my visits. I had the impression the care was very hit and miss and made representation to social services.

The staff are always very polite and courteous, ready to support my father in anything he may need or require help with. We always have a very positive experience when visiting. The staff are always very polite and respectful to any of our family and friends.

When my brother was being moved from his previous home I was beside myself with worry, I needn't have worried because my brother has come on leaps and bounds. I can't thank you enough for all the care and commitment you have all given to him. Also a big thank you for making us all so welcome, keep up the good work.

My brother has been at this care home since the beginning of this year. All of the staff are extremely helpful and caring and he is incredibly well looked after. We are also made welcome during visits and nothing is too much trouble.

It is so good to know your loved one is being well cared for and with dignity.

I have been visiting a friend at Lenthall House over the last few months. Initially window visits due to Covid and now we are able to go inside! Without exception, the staff and management have been absolutely amazing! Difficult times with Covid but they have all been so accommodating and understanding. I can see how well looked after my friend is. He always looks relaxed, happy and well cared for. When we visited inside, everyone checked that we were OK every time they walked past and more importantly, they all interacted with my friend in such a lovely, friendly way! So much reassurance of the level of care! The home is clean, the activities are great, the care is first class, the staff are amazing! Thank you, you are all doing a fantastic job!

My aunt is so happy there and very well looked after. It is good to know she is so well cared for and staff are doing all they can to keep Covid secure.

My mum has only been at Lenthall House for a couple of months but she has settled in well and is thriving. The staff are excellent and very supportive. Mum enjoys joining in the various activities and really likes it there.

My mum has been a resident for a couple of years and has been looked after really well. Looking after someone with Alzheimer’s is a challenge but the staff have done it with love and compassion. Throughout Covid I have had numerous FaceTimes and pictures of her. I would not want her to be anywhere else, I know she is happy and cared for by the amazing, tireless staff.

I have a family friend who has been a resident since 2015. The staff have always been great and done their best for him. They are always welcoming and also give regular updates about how he is. At the moment they are helping us stay connected to him by arranging video calls with him as at the moment with the virus we can’t see him.