Lenthall House

Lenthall Square, Market Harborough LE16 9LQ
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9.8 70 Reviews
  • Lenthall House, Market Harborough
Specialising in residential, dementia and respite care to name a few, this purpose-built care home allows maximum ease of access and comfort for all residents.

Lenthall House is situated in a quiet residential area near the centre of the historic town of Market Harborough. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home's location enables residents’ access to maintain independence and enjoy being part of the local community if they so wish.

The Home has serval lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Lenthall House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1065 – £1200
  • Self-Funded Residential Dementia Care: £1099 – £1200
  • RESPITE Self-Funded Residential Care: £1099 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact Lenthall House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (39)

Lenthall House Reviews (70)

Total of 70, showing 41-60
9.8

Lenthall House has a Review Score of 9.8 (9.760) out of 10, based on 14 reviews in the last 2 years. Over all time Lenthall House has 70 reviews.

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Date Published

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Review from Dave S (Son of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her final few months at Lenthal House having been in some poor care homes. She was really happy and the staff were excellent with their approach to caring for the residents, always a fun atmosphere and attention to detail.

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Review from Russell P (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum received was absolutely fantastic. The team are caring professionals that made the last 13 mths of my mum's life so much better. I have only praise and thanks to them all. The dementia suite is superb and gave mum a new lease of life.

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Review from Beatrice W (Resident) assisted by family/friend published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and look after me well. The only thing I could complain about is as I am not allowed to eat certain things it seems to be hard for them to find anything to give me at tea time.

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Review from Gary B (Son of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mum receives, it's outstanding, the staff are so lovely and very polite, helpful etc. I would highly recommend.

Reply from Sophie Ferguson, Hospitality Officer at Lenthall House

Hello Gary,


Thank you for your moving review, it is beautiful and it makes us all at Lenthall and LCCL so proud.


Kind regards,
Sophie Ferguson

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Review from R M (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after very well. I am happy she is safe and secure and if there is a problem I am confident they will be in contact with me. The staff are all very helpful and approachable. They always seem caring with the residents and jolly.

Reply from Sophie Ferguson, Hospitality Officer at Lenthall House

Thank you for your review, this makes us very proud - if you have any future suggestions please make them known.


Kind regards,


Sophie Ferguson
Hospitality Officer

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Review from Kerry J (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum attends twice a week in the day. We find the staff very friendly and caring. Mum loves all of them and hugs and kisses them all on arrival. We find the care second to none, it's fantastic and the meals also are extremely good.


For the care, food and service they provide to the elderly the

cost is very reasonable.
Would definitely recommend.

Reply from Sophie Ferguson, Hospitality Officer at Lenthall House

Thank you for your heart felt review. Reviews like this make us very proud at Lenthall House.


Kind regards


Sophie Ferguson
Hospitality Officer

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Review from W J (Son of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been extremely pleased with the level of care given. The staff are kind and considerate and the environment is clean and friendly.

Reply from Sophie Ferguson, Hospitality Officer at Lenthall House

Hello,


Thank you for taking the time to review our services, my sincerest apologies that a response has taken some time. We are glad that you are pleased with the level of care given. If you have any future suggestions please make them known.


Kind regards,


Hospitality Officer

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Review from Sheila W (Friend of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful - kind and caring.
My friend's room is a good size and well set out.
My wish is that he can stay as I know he will be well looked after.
Thank you.

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Review from David A (Husband of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience with Lenthall House, I only can say good things about it. The home is always clean, tidy, light and airy. The staff are very helpful and cheerful, various activities ongoing and organised outings, and it looks alive at any time of the day. I visit the home daily and every time I leave
my wife for the day I am confident that she is in the best place and I wish to thank the staff and management team for this. The food is excellent with a choice of menu, plenty of drinks. A lovely dementia-friendly middle garden which can be used by everyone and also a community garden at the back of the home which is accessed by residents in a safe way.

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Review from Jane S (Sister of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed by Lenthall House quality of care, cleanliness and friendliness of the staff.
Also, excursions planned and entertainment.

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Review from Richmond P (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the home since March 23rd, 2017 and we have noticed a vast improvement in his well-being and general health.
We are more than happy in the care my father receives.
Staff are lovely and very approachable.

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Review from Kathleen L (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a lovely home, very bright and homely. Staff are very kind and friendly, mums room is lovely and with her own things in it, she likes it and that's the main thing.
We like how the residents all sit together for meals and hopefully they interact with each other.

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Review from William S (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit 2 or 3 times per week and always made to feel welcome. They are looking after mother very well, making sure she is kept tidy. All the staff seem to enjoy looking after the residents and always seem do too much for them. Very proud that she is in this home.

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Review from Richard C (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Lenthall House in November 2016 after having a couple of falls and a week in Kettering General Hospital. She has settled in very well and they have all made her very welcome. She has a good appetite and in general, enjoys the food they provide. The staff are all kind and
considerate and treat all the patients with the dignity they deserve. Everywhere is very clean and tidy, and nothing is too much trouble for the staff. I am comforted that my 96 year old mother is safe in their hands.

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Review from Glenys L (Friend of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere looked clean and fresh. We liked how the residents were in little 'sociable' areas, just a few chairs together rather than rows of residents in the main lounge. Our friend is very happy with her meals and the staff. I felt it was much improved since our last visit earlier this year. Any staff
we met were polite, helpful and friendly.

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Review from Sylvia N (Sister of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been here a couple of months, but the staff are all excellent. Friends and family can go and see him any time day or night.

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Review from Ellen H (Niece of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Very happy with carers, staff and manager. Recommend this care home.
My uncle was very happy after every visit. No complaints superb.

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Review from Brian C (Son of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied with the service provided.

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Review from Ian M (Son of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home, caring for my mum as my mother-in-law was there previously.
Gives dignity where possible have seen other places absolutely atrocious.
No problems with Lenthall House, management/staff easy to get on with.

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Review from H S (Daughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home, clean but cosy, same excellent staff who work hard in a not always easy job. Meals look good and day seems very structured which is important to the residents I feel. Some more activities would be good but I know the manager works hard to achieve this.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Lenthall House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Lenthall House is calculated as follows: ( (136 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lenthall House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

Doina (Ali)

Doina (Ali) Hrisca

Job Title: registered manager

Joined: 2014

Ali (or Doina) is the care manager at Lenthall House, she has been in the position since August 2014 with 9 months break in 2021-2022. Ali has recently completed her Positive Behaviour training.
Ali is Romanian.

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