Lenthall House

Lenthall Square, Market Harborough LE16 9LQ

Lenthall House is situated in a quiet residential area very near the centre of the historic town of Market Harborough.

The town offers a wide range of shops and services, including the well-established street market. Near to the home is a post office, general store and public house.

A regular bus service runs to and from the town centre to Leicester and to nearby villages.

Group: Leicestershire County Care Ltd

Person in charge: Doina Matei (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 50+.

Single Rooms: 40

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Lenthall House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Lenthall House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Lenthall House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Lenthall House is calculated as follows: ( (219 Excellents x 5) + (88 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 323 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for Lenthall House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Lenthall House has a Review Score of 9.5 (9.500) from 27 Reviews


Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lenthall House?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lenthall House

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

I am so happy with the care my mum receives, it's outstanding, the staff are so lovely and very polite, helpful etc. I would highly recommend.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Lenthall House responded to this review on 01 May 2018:

Hello Gary,

Thank you for your moving review, it is beautiful and it makes us all at Lenthall and LCCL so proud.

Kind regards,
Sophie Ferguson

Our mum attends twice a week in the day. We find the staff very friendly and caring. Mum loves all of them and hugs and kisses them all on arrival. We find the care second to none, it's fantastic and the meals also are extremely good.

For the care, food and service they provide to the elderly the cost is very reasonable.
Would definitely recommend.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

Sophie Ferguson, Hospitality Officer at Lenthall House responded to this review on 23 Apr 2018:

Thank you for your heart felt review. Reviews like this make us very proud at Lenthall House.

Kind regards

Sophie Ferguson
Hospitality Officer

My mother has been looked after very well. I am happy she is safe and secure and if there is a problem I am confident they will be in contact with me. The staff are all very helpful and approachable. They always seem caring with the residents and jolly.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.9 out of 5

Sophie Ferguson, Hospitality Officer at Lenthall House responded to this review on 23 Apr 2018:

Thank you for your review, this makes us very proud - if you have any future suggestions please make them known.

Kind regards,

Sophie Ferguson
Hospitality Officer

We have been extremely pleased with the level of care given. The staff are kind and considerate and the environment is clean and friendly.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.4 out of 5

Sophie Ferguson, Hospitality Officer at Lenthall House responded to this review on 19 Feb 2018:

Hello,

Thank you for taking the time to review our services, my sincerest apologies that a response has taken some time. We are glad that you are pleased with the level of care given. If you have any future suggestions please make them known.

Kind regards,

Hospitality Officer

The staff are very helpful - kind and caring.
My friend's room is a good size and well set out.
My wish is that he can stay as I know he will be well looked after.
Thank you.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

From my experience with Lenthall House, I only can say good things about it. The home is always clean, tidy, light and airy. The staff are very helpful and cheerful, various activities ongoing and organised outings, and it looks alive at any time of the day. I visit the home daily and every time I leave my wife for the day I am confident that she is in the best place and I wish to thank the staff and management team for this. The food is excellent with a choice of menu, plenty of drinks. A lovely dementia-friendly middle garden which can be used by everyone and also a community garden at the back of the home which is accessed by residents in a safe way.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

I was impressed by Lenthall House quality of care, cleanliness and friendliness of the staff.
Also, excursions planned and entertainment.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been at the home since March 23rd, 2017 and we have noticed a vast improvement in his well-being and general health.
We are more than happy in the care my father receives.
Staff are lovely and very approachable.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.8 out of 5

I think this is a lovely home, very bright and homely. Staff are very kind and friendly, mums room is lovely and with her own things in it, she likes it and that's the main thing.
We like how the residents all sit together for meals and hopefully they interact with each other.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

I visit 2 or 3 times per week and always made to feel welcome. They are looking after mother very well, making sure she is kept tidy. All the staff seem to enjoy looking after the residents and always seem do too much for them. Very proud that she is in this home.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

My mother was admitted into Lenthall House in November 2016 after having a couple of falls and a week in Kettering General Hospital. She has settled in very well and they have all made her very welcome. She has a good appetite and in general, enjoys the food they provide. The staff are all kind and considerate and treat all the patients with the dignity they deserve. Everywhere is very clean and tidy, and nothing is too much trouble for the staff. I am comforted that my 96 year old mother is safe in their hands.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.7 out of 5

Everywhere looked clean and fresh. We liked how the residents were in little 'sociable' areas, just a few chairs together rather than rows of residents in the main lounge. Our friend is very happy with her meals and the staff. I felt it was much improved since our last visit earlier this year. Any staff we met were polite, helpful and friendly.

How likely would you be to recommend Lenthall House? Likely

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Average Rating:   4.8 out of 5

Totally satisfied with the service provided.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

Excellent home, caring for my mum as my mother-in-law was there previously.
Gives dignity where possible have seen other places absolutely atrocious.
No problems with Lenthall House, management/staff easy to get on with.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   3.8 out of 5

Very friendly home, clean but cosy, same excellent staff who work hard in a not always easy job. Meals look good and day seems very structured which is important to the residents I feel. Some more activities would be good but I know the manager works hard to achieve this.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.8 out of 5

My brother has only been here a couple of months, but the staff are all excellent. Friends and family can go and see him any time day or night.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.8 out of 5

I am fairly impressed with the place since my brother-in-law has been a resident. I consider you are looking after him very well. In my opinion you have improved his life considerably as he can now get out regularly and know he will be looked after when he returns. I think his room is very nice and spacious. He is a bit of a funny eater so I hope he finds the food ok. All in all I consider you are very efficient the way you operate the home. Thank You.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.1 out of 5

Excellent care. Very happy with carers, staff and manager. Recommend this care home.
My uncle was very happy after every visit. No complaints superb.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

No problems stay went very well.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4 out of 5

Staff are very pleasant and caring, look after mothers best interests. It's nice to know she is cared for in a safe place by all.

How likely would you be to recommend Lenthall House? Likely

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Average Rating:   4.2 out of 5

We always get a nice reception when we visit mother from the staff. They are always busy and very friendly.

How likely would you be to recommend Lenthall House? Likely

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Average Rating:   4.5 out of 5

Throughout my grandmothers stay at Lenthall House the level of care given has been satisfactory with no major issues. There have recently been new chairs and carpet put in place which make the environment more inviting.
At one point there was an individual providing activities to residents which made a good atmosphere on arrival for visit. However, this appears to have diminished recently.
This would be beneficial to the residents to the residents for stimulation as I'm sure they get bored and restless. On arrival my grandma always looks well groomed and presented. The manager is always trying to improve the environment and making it a better place.

How likely would you be to recommend Lenthall House? Likely

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Average Rating:   3.7 out of 5

I think Lenthall House is a very good care home. All the staff are marvellous. They put up with a lot and do their job superb, we would be in a mess without it. Management are great, all staff very helpful. I would recommend Lenthall House to anyone.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.7 out of 5

I honestly cannot fault this home, mum picked it, she loves it and the staff love her. I see the respect, love and affection shown to the residents by the staff, it is second to none.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.3 out of 5

Both my parents were in Lenthall House for a period of time until they passed away. They were looked after very well and enjoyed their time there. I now visit my aunt who is very happy there.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   5 out of 5

I moved my aunty as I was unhappy with the last care home. In the time she has been at Lenthall House she has improved greatly. They are very caring staff and there is always something going on. Food is good, it's nearer for me to visit and I have saved my aunty money as she is self paying.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4 out of 5

Both my grandparents and my great aunt have been cared for at Lenthall House. Sadly both my grandparents pass away this year but the care they received was amazing. My aunt is also very happy there and the staff are very helpful. Food looks lovely and the home is very clean.

How likely would you be to recommend Lenthall House? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lenthall House