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Large car park at the front of carehome
Oakleigh has a Review Score of 10 (9.961) out of 10, based on 43 reviews in the last 2 years. Over all time Oakleigh has 129 reviews.
Review from Chris N (Son-in-law of Resident) published on 23 July 2025
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Review from E D (Daughter of Resident) published on 3 June 2025
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Review from B S (Daughter of Resident) published on 2 June 2025
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Review from D S (Son-in-law of Resident) published on 2 June 2025
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Review from W B (Daughter of Resident) published on 27 May 2025
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Review from P B (Son-in-law of Resident) published on 23 May 2025
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Review from S C (Niece of Resident) published on 20 May 2025
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Review from N S (Grandson of Resident) published on 19 May 2025
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Review from Pauline W (Friend of Resident) published on 14 May 2025
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Review from Eileen D (Niece of Resident) published on 27 January 2025
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Review from Jeanette J (Daughter of Resident) published on 27 January 2025
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Review from Graham F (Son of Resident) published on 23 January 2025
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Review from D H (Resident) assisted by family/friend published on 23 January 2025
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Review from F P (Daughter of Resident) published on 6 December 2024
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Review from S T (Sister of Resident) published on 25 November 2024
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Review from J H (Resident) assisted by family/friend published on 16 September 2024
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Review from D S (Daughter of Resident) published on 20 August 2024
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Review from E H (Daughter-in-law of Resident) published on 20 August 2024
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Review from Gary P (Son of Resident) published on 14 August 2024
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Review from Michael P (Son of Resident) published on 14 August 2024
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The Review Score of 10 (9.961) out of 10 for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.961 for Oakleigh is calculated as follows: ( (497 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 514 Ratings = 4.961
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakleigh is based on 43 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 43 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2019
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