The Rowans Care Home

My mum, who has Alzheimer's, recently spent two weeks at The Rowans for respite care. We weren't sure what to expect as this was a first-time visit and Mum was apprehensive, however, she seems to have enjoyed her time there and has returned home more relaxed. The bedroom was pleasant, quite like a B&B room in fact.

There are various lounges - small and large - and the dining areas have a welcoming feel and clean appearance. Mum particularly enjoyed the food. There appear to be plenty of activities going on daily but no one has to join in unless they want to. There always seemed to be plenty of staff members around and they all were cheerful and knew my mum by name. Obviously being in a care home is not like being in your own home but I think Mum, who lives alone normally, found it easy to feel at home and described her stay there as like being on holiday.

Care is wonderful staff are caring and show all the best qualities expected. Big thanks to all staff.

I think my husband is very lucky to have entered Rowans and I as his wife feel lucky to know he is well looked after.

The environment and atmosphere is very friendly, there is always someone to ask and happy to help. The care and support my uncle has received has been very good, however, I do feel sometimes I have had to address some of the things I wanted doing a couple of times.

My uncle is always treated with dignity, I feel he feels respected by the nurses, some, in particular, listen to him intently. Staff are always available to talk, some know my uncle very well and have a good relationship with him. The management is excellent and have always been there, they are always happy to listen to your concerns and will resolve them the best way they can. Rooms are clean and presentable, they are hoovered and cleaned by staff regularly. Staff also come round to rooms of the residents to see how they're doing, they also collect them for meal times. The facilities and activities are excellent, always entertainment on and something to do. I feel its a safe environment for my uncle and he gets good quality care for the money.

In my opinion, not suitable for people in later stages of Dementia/Alzheimers, not caring enough, no compassion from Management and majority of staff.

My mum was in this care home for 6 months from 28 March to 16 September 2017 at which point I decided to move her out due to being concerned at the level of care she was receiving and the poor environment on the dementia floor. She spent her first couple of months of residency downstairs (which was a more pleasant environment) and was then moved due to several falls and the home saying she needed to be upstairs.

When I moved her out of this care home on 16th September 2017 she had lost several kilos in weight, had UTI and severe constipation, looked generally unkempt and appeared to be withdrawing further into her dementia.

At the start of mum's stay with this care home I felt I had made the right choice of home for her but by the end of the 6 months, I felt it was a case of profit over people at this care home.

Some of the staff were lovely and I felt doing the best they could in a difficult situation ie: trying to care for too many residents.

I cannot fault with the home all management and staff go above and beyond what is expected. Facilities are excellent.

Overall he was well looked after.

My wife's aunt, who had dementia went to The Rowans when her late husband went into hosptial and died. The Rowans is very well run, with a friendly, helpful and willing staff. Whenever we call the home, the staff that we speak to are always happy and answer any questions. The range of activities was excellent. The aunt was very contented at The Rowans.

From my first visit to view The Rowans as a care home for my mother. All the staff were friendly and helpful. It was easy for my father and other members of the family to visit. The care given to my mother in the last months of her life was kind and friendly.

My mother was cared for at The Rowans Care Home until she sadly died aged 95. The home was always very clean and lovely and warm. The management and staff were exceptional. They always treated mum with dignity and care. We visited a lot and they always made us feel very welcome and they made a lovely cup of tea!

My mum's health deteriorated during the following months, sadly passing away on the 3rd January 2017. During this time mum received continual care, someone being present with her almost continually. I can not thank them or praise them enough. I live 25 miles from the home, but they kept me constantly updated on mums condition. When mum passed away, I received sensitive comforting from the staff. I know they did all they could to ensure my mums comfort during her time there. Thank you.

Well done. Hope you enjoyed the chocolates, flowers and thank you card for your efforts.

I have been at The Rowans for eight years so that the length of time bears all the points to a good home. The present manager is the best we have had while I have been here, may this set up last for a long time. Some of us went to Staunton Harold in the mini bus which was organised by our manager, and we had a grand time.

The overall atmosphere was light and welcoming, with no depressing undertones and this was also complemented by the light and bright décor. The food and drink which was offered frequently was also excellent. This was my first venture into a care home and it was a positive experience at The Rowans.

My wife has been here for initial respite care for 4 weeks. This has now become permanent. Before deciding on The Rowans I visited the CQC site which gave a good rating in all areas. I visited there on 3 occasions - before my wife commenced her stay. The care home is ran extremely well. The staff are friendly, helpful, considerate and empathise with residents. Activities are run daily! The meals are excellent. The rooms, lounges are well furnished and the bedroom is made and of reasonable size with wash basin and sink. I feel we've made the right choice in choosing this care home.

Very nice home with very caring staff.

We came to the 'Mad hatters tea party' brilliant! The food and tables were excellent. The staff really joined in all the fun and got everybody singing and even some were up dancing, a super party.

I am very happy with the care mum gets at The Rowans. All the staff are approachable and caring. There is plenty of entertainment and opportunities for mum to join in and socialise.

Xmas party a great evening. Lovely entertainment, a great effort from the staff at Rowans. My nan loved the singer and all events put on by the staff. Thank you.