The Rowans Care Home

Owen Street, Coalville LE67 3DA
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9.5 66 Reviews
  • The Rowans Care Home, Coalville
Set in the centre of Coalville, on the outskirts of Charnwood Forest in Leicestershire, The Rowans Care Home provides personalised residential and residential dementia care to older people.

With kindness at the centre of their ethos, the team at The Rowans take the time to learn about each resident’s individual hobbies and interests, ensuring that every aspect of provision is catered to people as individuals. From a varied activities programme to a range of opportunities to get out and about in the local area, residents at The Rowans benefit from an engaging lifestyle filled with things they love to do.

Inside, the home boasts a comfortable and homely setting that has been designed to ensure residents feel calm and relaxed. With a choice of five sitting rooms and two dining rooms as well as a hairdressing salon and dedicated activities room, there is always space to enjoy the quieter moments or spend time in the company of other residents or loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1128

These prices are only a guideline, please contact The Rowans Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anne Upton (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (54)

The Rowans Care Home Reviews (66)

9.5

The Rowans Care Home has a Review Score of 9.5 (9.548) out of 10, based on 16 reviews in the last 2 years.
Over all time The Rowans Care Home has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to The Rowans Care Home
  • 28
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Total of 66, showing 41-60
Review from Russell B (Nephew of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle was a redient in The Rowans for 4 months prior to his death. He was well cared for and well fed. I had no problems with the staff that looked after him.
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Review from L W (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely, warm welcome for my Dad when he arrived for a weeks respite.
He was well looked after and enjoyed his stay.
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Review from M B (Friend of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is looked after very well by the staff. If unwell a Dr is soon called.
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Review from Sarah W (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum went into respite when Dad was taken into hospital. She was apprehensive. The Rowans is a lovely place, the staff were helpful and friendly. The care was great and although staff are busy they always make time for the people staying and family. When the time comes I wouldn't hesitate to call them
to see if they can help.
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Review from Alan G (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum, who has Alzheimer's, recently spent two weeks at The Rowans for respite care. We weren't sure what to expect as this was a first-time visit and Mum was apprehensive, however, she seems to have enjoyed her time there and has returned home more relaxed. The bedroom was pleasant, quite like a B&B
room in fact.


There are various lounges - small and large - and the dining areas have a welcoming feel and clean appearance. Mum particularly enjoyed the food. There appear to be plenty of activities going on daily but no one has to join in unless they want to. There always seemed to be plenty of staff members around and they all were cheerful and knew my mum by name. Obviously being in a care home is not like being in your own home but I think Mum, who lives alone normally, found it easy to feel at home and described her stay there as like being on holiday.

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Review from Steve M (Son of Resident) published on 9 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend.
Care is wonderful staff are caring and show all the best qualities expected. Big thanks to all staff.
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Review from Cerys L (Wife of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think my husband is very lucky to have entered Rowans and I as his wife feel lucky to know he is well looked after.
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Review from Jacky (Niece of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The environment and atmosphere is very friendly, there is always someone to ask and happy to help. The care and support my uncle has received has been very good, however, I do feel sometimes I have had to address some of the things I wanted doing a couple of times.


My uncle is always treated with

dignity, I feel he feels respected by the nurses, some, in particular, listen to him intently. Staff are always available to talk, some know my uncle very well and have a good relationship with him. The management is excellent and have always been there, they are always happy to listen to your concerns and will resolve them the best way they can. Rooms are clean and presentable, they are hoovered and cleaned by staff regularly. Staff also come round to rooms of the residents to see how they're doing, they also collect them for meal times. The facilities and activities are excellent, always entertainment on and something to do. I feel its a safe environment for my uncle and he gets good quality care for the money.
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Review from Emily S (Daughter of Resident) published on 8 December 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
In my opinion, not suitable for people in later stages of Dementia/Alzheimers, not caring enough, no compassion from Management and majority of staff.
Reply from Clare Sheehan, Care Advisor at The Rowans Care Home

Thank you for your review, we appreciate all feedback as this helps us to improve our service where required. Unfortunately, at times some Residents do become poorly and as The Rowans is not a nursing home, some may need to transfer to a nursing home where their nursing needs can best be met and they can be effectively supported. Communication is a key component in running an efficient service and so we hold a weekly Manager’s surgery which allows relatives to meet with the Home Manager at specific times. The Manager does have an open door policy and would be happy to discuss any issues you might have.

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Review from Jane B (Daughter of Resident) published on 3 November 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was in this care home for 6 months from 28 March to 16 September 2017 at which point I decided to move her out due to being concerned at the level of care she was receiving and the poor environment on the dementia floor. She spent her first couple of months of residency downstairs (which was
a more pleasant environment) and was then moved due to several falls and the home saying she needed to be upstairs.


When I moved her out of this care home on 16th September 2017 she had lost several kilos in weight, had UTI and severe constipation, looked generally unkempt and appeared to be withdrawing further into her dementia.


At the start of mum's stay with this care home I felt I had made the right choice of home for her but by the end of the 6 months, I felt it was a case of profit over people at this care home.


Some of the staff were lovely and I felt doing the best they could in a difficult situation ie: trying to care for too many residents.

Reply from Claire Hurworth, Careline Manager at The Rowans Care Home

Thank you for taking the time to provide us with this feedback. We value your comments and strive to achieve good quality of care for all of our residents. The Rowans is at present in the process of having a refurbishment and works should be finished in the near future which will include the communal areas for our residents so they have a restful and relaxing environment. Food and fluids are provided throughout the day and night and there are also additional snacks and fluids available in all communal areas, residents weights are monitored on a regular basis as per company policy and any weight loss or concerns are reported to GP and referral is sent to dietician by the GP.

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Review from Jane K (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault with the home all management and staff go above and beyond what is expected. Facilities are excellent.
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Review from Joy E (Sister of Resident) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother was well cared for whilst with you, he seemed happy and he only got upset just before he went into hospital, he was frightened and this was recognised by staff and comfort was given, most of the staff thought a lot of him and did their best for him.
I do think the home needs updating, new
windows etc... and could sometimes have been cleaner but the staff have a lot to deal with.
Drinks were always an issue and I could never be sure if sufficient liquid was consumed, sometimes my brother seemed extremely thirsty.
Overall he was well looked after.
Reply from Claire Hurworth, Careline Manager at The Rowans Care Home

Thank you for taking the time to provide us with this feedback. We value your comments and strive to achieve good quality care for all of our residents. The Rowans is due to have a refurbishment within the near future, which will include the communal areas for our residents so they have a restful and relaxing environment. We do have a cleaning schedule which is monitored daily by the home manager, and we will ensure that this is being adhered to at all times. Fluids are provided throughout the day and night and there are also additional fluids available in all communal areas. We also monitor residents fluid intake and output to ensure that they are receiving the right amount of fluids on a daily basis, which is again monitored daily by the home manager.

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Review from David B (Nephew of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's aunt, who had dementia went to The Rowans when her late husband went into hosptial and died. The Rowans is very well run, with a friendly, helpful and willing staff. Whenever we call the home, the staff that we speak to are always happy and answer any questions. The range of activities was
excellent. The aunt was very contented at The Rowans.
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Review from F H (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my first visit to view The Rowans as a care home for my mother. All the staff were friendly and helpful. It was easy for my father and other members of the family to visit. The care given to my mother in the last months of her life was kind and friendly.
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Review from W W (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for at The Rowans Care Home until she sadly died aged 95. The home was always very clean and lovely and warm. The management and staff were exceptional. They always treated mum with dignity and care. We visited a lot and they always made us feel very welcome and they made a lovely
cup of tea!
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Review from Geoff W (Son of Resident) published on 20 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was transferred to The Rowans in Coalville in May 2016 from another home which closed. From the day my mother moved in, the staff were brilliant. From the manager down, they all welcomed my mum and did their best to make her feel welcome and at home.
My mum aged 96, wasn't easy to care for,
refusing all attempts to get her to integrate with the other residents. But respecting my mum's wishes, they cared for her within the confines of her room which was comfortable and always clean.
My mum's health deteriorated during the following months, sadly passing away on the 3rd January 2017. During this time mum received continual care, someone being present with her almost continually. I can not thank them or praise them enough. I live 25 miles from the home, but they kept me constantly updated on mums condition. When mum passed away, I received sensitive comforting from the staff. I know they did all they could to ensure my mums comfort during her time there. Thank you.
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Review from Andrew C (Grandson of Resident) published on 20 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done to all the team looking after nana at The Rowans, the team were so efficient in looking after her and nothing was too much for them, even at the time of passing, the staff were so helpful and sympathetic, the careers and all staff (even the ones you don't see) all make the difference in providing
care and dignity to loved ones.
I would certainly recommend this facility to others. Keep up the good work, you all deserve the recognition for all the hard work and care you provide!
Well done. Hope you enjoyed the chocolates, flowers and thank you card for your efforts.
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Review from A M (Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at The Rowans for eight years so that the length of time bears all the points to a good home. The present manager is the best we have had while I have been here, may this set up last for a long time. Some of us went to Staunton Harold in the mini bus which was organised by our manager,
and we had a grand time.
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Review from Joseph K (Resident) assisted by family/friend published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at The Rowans Care Home for 1 weeks respite care and experienced, at first hand, the attentive care and consideration shown by management and staff towards the residents, who were always treated with dignity and understanding. If I had any questions or requests the manager, deputy manager or
administrator were accessible and helpful, as indeed were all the staff.
The overall atmosphere was light and welcoming, with no depressing undertones and this was also complemented by the light and bright décor. The food and drink which was offered frequently was also excellent. This was my first venture into a care home and it was a positive experience at The Rowans.
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Review from Peter A (Husband of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been here for initial respite care for 4 weeks. This has now become permanent. Before deciding on The Rowans I visited the CQC site which gave a good rating in all areas. I visited there on 3 occasions - before my wife commenced her stay. The care home is ran extremely well. The staff are
friendly, helpful, considerate and empathise with residents. Activities are run daily! The meals are excellent. The rooms, lounges are well furnished and the bedroom is made and of reasonable size with wash basin and sink. I feel we've made the right choice in choosing this care home.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for The Rowans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for The Rowans Care Home is calculated as follows: ( (124 Excellents x 5) + (45 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rowans Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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