The Rowans Care Home

Having the pressure taken off - knowing Mum is cared for, warm, fed and generally all-round needs cared for.

Compassionate staff towards both my mum and myself. Nothing is too much trouble.

Comfortable beds and clothes washed and laundered on request. I've made plenty of friends. Helped with a little gardening but long for the day when I may go home.

My husband is relatively young so needs to be able to roam. He was given the opportunity and space for this. Thank you.

I'm grateful to The Rowans staff for the excellent care that they bestowed on my dad, nothing was too much trouble. Through covid-19, relatives were/are unable to physically see or hug their loved ones, but the wonderful Rowans staff have done everything in their power to maintain communication, for this, I can't thank them enough - excellent food and care, can't thank them enough. Thank you.

Always find the staff pleasant and welcoming they respond to the needs of residents. Having residents with a variety of conditions the staff appear to be versatile and able to cope. My relatives seem to be happy and contented, I feel confident that this continues when I am not there. Overall I am satisfied with The Rowans.

During this period of lockdown, the staff have kept me informed of my mother's health and the overall position regarding the home.

My Mum had previously stayed for respite before becoming a permanent resident due to her second stroke and dementia. We chose this home as it is always clean and inviting. The staff is fantastic. They have genuine care and empathy whilst also having good sense of humour with all. I am always made to feel welcome when I visit. There is a nice atmosphere in the home all round.

Exceptionally caring and compassionate staff, nothing is too much trouble and given the current health crisis; they have been highly professional. The home is clean and welcoming, and my mother-in-law feels safe and very settled.

My sister and I made the very hard decision to place Mum into this care home last July 2019. At first, we thought we'd made the right decision and mum appeared to be very well looked after, however as time went on, Mum became more withdrawn and she looked at times dirty and unhappy. I even had to ask for Mum to be showered! Mum lost weight and the staff when I called all gave a different version of mums wellbeing. On two visits Mum had 'funny turns' and I had to request for a doctor to be called as nothing had been done. 9 months on and Mum has sadly and suddenly passed away (09.04.2020) I'm still waiting for a call from the home regarding my mum's personal things (to which they have lost her jewellery) and no condolences have ever been made/offered it's like my Mum never existed. I have sent various emails and I am still awaiting replies after 11 days. In this difficult time, I am saddened by their lack of response and decency.

My stay here has been quite satisfactory, having been very well looked after. The staff have been very friendly, very promptly catering to my needs and questions. If I were to name my favourite carers it would be a long list. IF I have future need of this kind of care, I would be happy to stay here again - no complaints.

I cannot fault The Rowans at all. After a bad experience in another home, Mum moved here in September 2019. She has dementia, so moving her to a home was a dramatic experience, not only for her but for us too. All the staff made mum and us feel extremely welcome and at home. I feel comfortable to actually leave Mum in their care, as I trust them. People with dementia are all different, all have their own little traits and the staff relate to each resident as an individual. Mum is no angel, but the compassion that they show to her is second to none. No one is left in a chair, they are encouraged to move around and 'be themselves'. Activities are organised and diets carefully monitored and adjusted when needed. Every person who works at The Rowans, in my opinion, deserves a medal.

I thanked them for their care in looking after Mum.

The grounds are nice and I can't wait until the warmer weather when they will show up even better.

Very helpful and very good to my mum.

The Rowans Care Home is very comfortable, the staff are very helpful and friendly. Nothing is ever too much trouble. I would highly recommend this place. The food is excellent.

My uncle was a redient in The Rowans for 4 months prior to his death. He was well cared for and well fed. I had no problems with the staff that looked after him.

He was well looked after and enjoyed his stay.

My friend is looked after very well by the staff. If unwell a Dr is soon called.

Mum went into respite when Dad was taken into hospital. She was apprehensive. The Rowans is a lovely place, the staff were helpful and friendly. The care was great and although staff are busy they always make time for the people staying and family. When the time comes I wouldn't hesitate to call them to see if they can help.