The Rowans Care Home

Owen Street, Coalville LE67 3DA
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9.5 66 Reviews
  • The Rowans Care Home, Coalville
Set in the centre of Coalville, on the outskirts of Charnwood Forest in Leicestershire, The Rowans Care Home provides personalised residential and residential dementia care to older people.

With kindness at the centre of their ethos, the team at The Rowans take the time to learn about each resident’s individual hobbies and interests, ensuring that every aspect of provision is catered to people as individuals. From a varied activities programme to a range of opportunities to get out and about in the local area, residents at The Rowans benefit from an engaging lifestyle filled with things they love to do.

Inside, the home boasts a comfortable and homely setting that has been designed to ensure residents feel calm and relaxed. With a choice of five sitting rooms and two dining rooms as well as a hairdressing salon and dedicated activities room, there is always space to enjoy the quieter moments or spend time in the company of other residents or loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1128

These prices are only a guideline, please contact The Rowans Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anne Upton (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (54)

The Rowans Care Home Reviews (66)

9.5

The Rowans Care Home has a Review Score of 9.5 (9.548) out of 10, based on 16 reviews in the last 2 years.
Over all time The Rowans Care Home has 66 reviews.

Overall Experience
  • 36
  • 24
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Date Published
  • 66
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  • 16
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Reviewer Connection to The Rowans Care Home
  • 28
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Total of 66, showing 21-40
Review from C H (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was there for four weeks.
She was looked after well.
The staff were excellent.
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Review from Lynn B (Daughter of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We can really write anything about the review as of covid. But when we have been to see Mum, all precautions were done to the letter. The staff have always helped with feedback on how Mum is.
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Review from Mark B (Son of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff awareness of my mother health and general condition. She is treated with respect but handled firmly where necessary. I have kept in touch by telephone, and all care professionals that answered has good knowledge of my mum.
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Review from Diana H (Niece of Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning, I knew this was the right place for my aunt. Due to the virus situation, at 99 years of age, she was scared and unsecured after being in two hospitals with a fractured spine, and then the home. However, they were so kind and understanding at The Rowans. With no visiting it was difficult,
but she settled down very quickly, nothing was any trouble. She was that comfortable that she thought she was staying in a hotel. Right up to her passing, they were a blessing.
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Review from Susan H (Daughter of Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having the pressure taken off - knowing Mum is cared for, warm, fed and generally all-round needs cared for.
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Review from L W (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Compassionate staff towards both my mum and myself. Nothing is too much trouble.
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Review from Janet C (Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the home clean and friendly. The meals were of good quality and fulfilling. Puddings were delightful and tasty. Plenty of cups of tea and juice to drink.
Comfortable beds and clothes washed and laundered on request. I've made plenty of friends. Helped with a little gardening but long for the
day when I may go home.
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Review from Lisa D (Wife of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Communication and atmosphere is open and relaxed.
My husband is relatively young so needs to be able to roam. He was given the opportunity and space for this. Thank you.
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Review from H S (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm grateful to The Rowans staff for the excellent care that they bestowed on my dad, nothing was too much trouble. Through covid-19, relatives were/are unable to physically see or hug their loved ones, but the wonderful Rowans staff have done everything in their power to maintain communication, for
this, I can't thank them enough - excellent food and care, can't thank them enough. Thank you.
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Review from Paul B (Son of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff pleasant and welcoming they respond to the needs of residents. Having residents with a variety of conditions the staff appear to be versatile and able to cope. My relatives seem to be happy and contented, I feel confident that this continues when I am not there. Overall I am satisfied
with The Rowans.
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Review from Vivenne B (Daughter of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mother has recieved over the last 4 years has been very good. I have found the staff very friendly and supportive to me and the family. The staff have always consulted me on any issues regarding my mother's care and wellbeing.
During this period of lockdown, the staff have kept me informed
of my mother's health and the overall position regarding the home.
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Review from S F (Daughter of Resident) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had previously stayed for respite before becoming a permanent resident due to her second stroke and dementia. We chose this home as it is always clean and inviting. The staff is fantastic. They have genuine care and empathy whilst also having good sense of humour with all. I am always made to
feel welcome when I visit. There is a nice atmosphere in the home all round.
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Review from Martin R (Son-in-law of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally caring and compassionate staff, nothing is too much trouble and given the current health crisis; they have been highly professional. The home is clean and welcoming, and my mother-in-law feels safe and very settled.
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Review from Wendy (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My sister and I made the very hard decision to place Mum into this care home last July 2019. At first, we thought we'd made the right decision and mum appeared to be very well looked after, however as time went on, Mum became more withdrawn and she looked at times dirty and unhappy. I even had to ask
for Mum to be showered! Mum lost weight and the staff when I called all gave a different version of mums wellbeing. On two visits Mum had 'funny turns' and I had to request for a doctor to be called as nothing had been done. 9 months on and Mum has sadly and suddenly passed away (09.04.2020) I'm still waiting for a call from the home regarding my mum's personal things (to which they have lost her jewellery) and no condolences have ever been made/offered it's like my Mum never existed. I have sent various emails and I am still awaiting replies after 11 days. In this difficult time, I am saddened by their lack of response and decency.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Rowans Care Home

Thank you for raising your concern as this enables us to drive forward improvements in continuing to deliver the kindest care possible to our residents. We are sorry that this was not your experience at The Rowans and we want to assure you that your concerns have been reviewed accordingly and action where necessary has been taken. A personal complaint response has been completed and will be sent out.

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Review from Wendy S (Respite Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here has been quite satisfactory, having been very well looked after. The staff have been very friendly, very promptly catering to my needs and questions. If I were to name my favourite carers it would be a long list. IF I have future need of this kind of care, I would be happy to stay here
again - no complaints.
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Review from D M (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault The Rowans at all. After a bad experience in another home, Mum moved here in September 2019. She has dementia, so moving her to a home was a dramatic experience, not only for her but for us too. All the staff made mum and us feel extremely welcome and at home. I feel comfortable to actually
leave Mum in their care, as I trust them. People with dementia are all different, all have their own little traits and the staff relate to each resident as an individual. Mum is no angel, but the compassion that they show to her is second to none. No one is left in a chair, they are encouraged to move around and 'be themselves'. Activities are organised and diets carefully monitored and adjusted when needed. Every person who works at The Rowans, in my opinion, deserves a medal.
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Review from Karen B (Daughter-in-law of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has been in the care home for over three years. She needs lots of care and is in bed all the time now due to illness. Today the nurse came to re-dress Mum's bed sores, both the nurse and care staff showed great care talking to Mum, explaining what they were doing and kept asking if she was alright.
I thanked them for their care in looking after Mum.
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Review from Lynda W (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into the care home on 27th December 2018 from a different care home. What a difference it is here. The staff are very friendly and helpful, it is extremely clean and the rooms are nice.
On the management and admin side of things, I can't say it enough as to how helpful they have been
to me, even giving me directions to various places.
The grounds are nice and I can't wait until the warmer weather when they will show up even better.
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Review from T D F (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and very good to my mum.
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Review from Heather J (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Rowans Care Home is very comfortable, the staff are very helpful and friendly. Nothing is ever too much trouble. I would highly recommend this place. The food is excellent.
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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for The Rowans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.548 for The Rowans Care Home is calculated as follows: ( (124 Excellents x 5) + (45 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.548
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rowans Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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