The Rowans Care Home

Owen Street, Coalville LE67 3DA
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9.3 72 Reviews
  • The Rowans Care Home, Coalville
Set in the centre of Coalville, on the outskirts of Charnwood Forest in Leicestershire, The Rowans Care Home provides personalised residential and residential dementia care to older people.

With kindness at the centre of their ethos, the team at The Rowans take the time to learn about each resident’s individual hobbies and interests, ensuring that every aspect of provision is catered to people as individuals. From a varied activities programme to a range of opportunities to get out and about in the local area, residents at The Rowans benefit from an engaging lifestyle filled with things they love to do.

Inside, the home boasts a comfortable and homely setting that has been designed to ensure residents feel calm and relaxed. With a choice of five sitting rooms and two dining rooms as well as a hairdressing salon and dedicated activities room, there is always space to enjoy the quieter moments or spend time in the company of other residents or loved ones.
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Care Provided by The Rowans Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1202
  • Self-Funded Residential Dementia Care: from £1238
  • RESPITE Self-Funded Residential Care: from £1322
  • RESPITE Self-Funded Residential Dementia Care: from £1362

These prices are only a guideline, please contact The Rowans Care Home to find out the exact price for your requirements.

Contact The Rowans Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Rowans Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Ferguson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (38)

The Rowans Care Home Reviews (72)

9.3

The Rowans Care Home has a Review Score of 9.3 (9.264) out of 10, based on 15 reviews in the last 2 years.
Over all time The Rowans Care Home has 72 reviews.

Overall Experience
  • 38
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Date Published
  • 72
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Reviewer Connection to The Rowans Care Home
  • 29
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  • 5
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Total of 72, showing 21-40
Review from K M (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at the Rowans have always been very caring friendly and helpful since my mother moved in December 2022. I did have some concerns about the management. However, management has changed and I am delighted to have seen improvements in such a short space of time. The biggest is the introduction
of a key worker system which has worked in social care for many years. I know it is a great benefit to the people supported. I look forward to seeing more improvements under the guidance of the excellent new manager.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Rowans Care HomeThank you for your lovely comment. It is a pleasure to be the registered manager of The Rowans. You are correct in your comments, they are a kind friendly caring group of professionals who want the best for the people they care for. Watch this space – The Rowans has so much more to offer!
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Review from L H (Niece of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie was at the Rowens for over 2.5 years with dementia. I was a frequent visitor. It's a very homely, clean and spacious place and the meals were varied and tasty. All the staff went over and above their duties to give excellent care and support while maintaining my auntie's independence for as
long as possible. The staff are very professional, caring compassionate and loving. There was regular entertainment and activities. Communication was good. I will be forever grateful for the kindness and love shown to my auntie, and the support and care I was given. I had peace of mind knowing she was well cared for not only physically but mentally and emotionally too. If you find yourself in the terrifying position of needing care for your loved one then I highly recommend the Rowens. I’m not one for reviews normally but I witnessed on a regular basis the care, hard work and dedication to enhance the lives of not only my aunties but other residents and it needed acknowledgement and many thanks!
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Review from Rosie C (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into The Rowans Care Home in February 2022 following a series of falls. The staff at The Rowans were very helpful in trying to make her feel at home, filling hot water bottle for her at night which was important to her comfort, getting new carpet and heater in her room. Mum thought the
food at the home was good. Mum had an ensuite room which she was very happy with.
My brother and I were not local so phone communication was important and staff were always happy to take the phone handset to her.
Staff looked after Mum well with frequent checks as she continued to have falls. In September Mum had a fall and broke her hip and she deteriorated physically and mentally after this. Staff did everything to make Mum comfortable and worked well with medical staff and daily nurse visits. They kept us well informed by phone and email.
Mum died in December, staff had alerted us and we were able to be there. The staff were very sensitive and caring both to Mum and to us.
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Review from P M (Wife of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well pleased with the help and attention my husband gets. Satisfaction on all levels. Thank you all very much.
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Review from Carol S (Relative of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant.
Nothing is too much trouble.
Comforting to know they are safe.
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Review from Sandra S (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the staff at this care home have been very polite and caring and I have been very happy at the care they have given my mother during the seventeen months she has resided at the home.
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Review from C H (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was there for four weeks.
She was looked after well.
The staff were excellent.
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Review from Lynn B (Daughter of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We can really write anything about the review as of covid. But when we have been to see Mum, all precautions were done to the letter. The staff have always helped with feedback on how Mum is.
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Review from Mark B (Son of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff awareness of my mother health and general condition. She is treated with respect but handled firmly where necessary. I have kept in touch by telephone, and all care professionals that answered has good knowledge of my mum.
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Review from Diana H (Niece of Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the beginning, I knew this was the right place for my aunt. Due to the virus situation, at 99 years of age, she was scared and unsecured after being in two hospitals with a fractured spine, and then the home. However, they were so kind and understanding at The Rowans. With no visiting it was difficult,
but she settled down very quickly, nothing was any trouble. She was that comfortable that she thought she was staying in a hotel. Right up to her passing, they were a blessing.
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Review from Susan H (Daughter of Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having the pressure taken off - knowing Mum is cared for, warm, fed and generally all-round needs cared for.
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Review from L W (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Compassionate staff towards both my mum and myself. Nothing is too much trouble.
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Review from Janet C (Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I found the home clean and friendly. The meals were of good quality and fulfilling. Puddings were delightful and tasty. Plenty of cups of tea and juice to drink.
Comfortable beds and clothes washed and laundered on request. I've made plenty of friends. Helped with a little gardening but long for the
day when I may go home.
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Review from Lisa D (Wife of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Communication and atmosphere is open and relaxed.
My husband is relatively young so needs to be able to roam. He was given the opportunity and space for this. Thank you.
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Review from H S (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm grateful to The Rowans staff for the excellent care that they bestowed on my dad, nothing was too much trouble. Through covid-19, relatives were/are unable to physically see or hug their loved ones, but the wonderful Rowans staff have done everything in their power to maintain communication, for
this, I can't thank them enough - excellent food and care, can't thank them enough. Thank you.
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Review from Paul B (Son of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff pleasant and welcoming they respond to the needs of residents. Having residents with a variety of conditions the staff appear to be versatile and able to cope. My relatives seem to be happy and contented, I feel confident that this continues when I am not there. Overall I am satisfied
with The Rowans.
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Review from Vivenne B (Daughter of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mother has recieved over the last 4 years has been very good. I have found the staff very friendly and supportive to me and the family. The staff have always consulted me on any issues regarding my mother's care and wellbeing.
During this period of lockdown, the staff have kept me informed
of my mother's health and the overall position regarding the home.
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Review from S F (Daughter of Resident) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had previously stayed for respite before becoming a permanent resident due to her second stroke and dementia. We chose this home as it is always clean and inviting. The staff is fantastic. They have genuine care and empathy whilst also having good sense of humour with all. I am always made to
feel welcome when I visit. There is a nice atmosphere in the home all round.
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Review from Martin R (Son-in-law of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally caring and compassionate staff, nothing is too much trouble and given the current health crisis; they have been highly professional. The home is clean and welcoming, and my mother-in-law feels safe and very settled.
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Review from Wendy (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
My sister and I made the very hard decision to place Mum into this care home last July 2019. At first, we thought we'd made the right decision and mum appeared to be very well looked after, however as time went on, Mum became more withdrawn and she looked at times dirty and unhappy. I even had to ask
for Mum to be showered! Mum lost weight and the staff when I called all gave a different version of mums wellbeing. On two visits Mum had 'funny turns' and I had to request for a doctor to be called as nothing had been done. 9 months on and Mum has sadly and suddenly passed away (09.04.2020) I'm still waiting for a call from the home regarding my mum's personal things (to which they have lost her jewellery) and no condolences have ever been made/offered it's like my Mum never existed. I have sent various emails and I am still awaiting replies after 11 days. In this difficult time, I am saddened by their lack of response and decency.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Rowans Care HomeThank you for raising your concern as this enables us to drive forward improvements in continuing to deliver the kindest care possible to our residents. We are sorry that this was not your experience at The Rowans and we want to assure you that your concerns have been reviewed accordingly and action where necessary has been taken. A personal complaint response has been completed and will be sent out.
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Current Review Score: 9.3 (9.264)

Overview of Review Score

The Review Score of 9.3 (9.264) out of 10 for The Rowans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.439 for The Rowans Care Home is calculated as follows: ( (100 Excellents x 5) + (51 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 173 Ratings = 4.439
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for The Rowans Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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