The Rowans Care Home

My aunt went into The Rowans to be near us after the death of her husband. She was only there for ten weeks before her death. In her time there all I can say is all the staff were wonderful to her and her family. She had slight dementia and was treated with respect, love and care and not spoken down to. Four members of staff were wonderful keeping us well informed of her health condition. Updating us when a paramedic or when the doctor had been. All rooms have been decorated and refurnished to a high standard. All areas were spotless and clean. My aunt was always clean and well-dressed when we visited her. A member of staff came up often to encourage her to take part in events but she wasn't up to it. She was really good with my aunt, always cheery with her and would have a chat even though my aunt didn't participate in any entertainment. My brother and I were so happy we chose The Rowans because the staff gave us peace of mind leaving her with them knowing she would be well cared for.

My mother-in-law spent the last 8 months of her life being well cared for in the care home. She was treated with respect and her hygiene was always good. The morning of her passing was handled so respectfully, from the phone call alerting us right through to her being taken to the funeral director. We could not wish for better treatment by all the staff concerned, they were wonderful! I can't speak highly enough of them. They now do a fabulous job of caring for my father-in-law.

So many staff are not properly trained. Rooms are small with no bathroom. Meals were not that good, no regular kitchen staff. Poorly managed.

Thank you to the staff at The Rowans for your love and care.

My mother lived in the home for over three years. The care she received was superb, especially at the end. We were always welcomed too. Her dietary needs were catered for, the building was clean and staff members were caring and good-mannered. Thank you.

I am a visitor of The Rowans Care Home, I come to see my partner often. Recently I broke my wrist and since then the staff have been fantastic to me, but they always have been. I feel very welcome when visiting.

My mum has been in The Rowans nearly one year. The care home is absolutely brilliant. The staff are amazing, they are so good with Mum. They look after her needs, Mum has lovely meals. The carer is so kind to Mum, she is like our family now. The Rowans is like home from home.

I have been visiting a friend for a few months. I find it a very pleasant experience as the staff are friendly, welcoming and helpful. Cannot comment on value for money as I am not aware of the cost of the residency. It seems to be a very good home from my experience when visiting my friend.

The Rowans Care Home is a welcoming, friendly care home. The staff should be proud of the way they care for their residents. They are very attentive, hardworking and dedicated in the way they work to ensure all residents' needs are met. Our sister has been a resident since August 2022, since our mother passed away, who she had loved with all her life. It was very upsetting and difficult for her and the family to find a residential place to suit her needs. The Rowans has done this above and beyond! They are very supportive and encourage her in every way. This is due to their dedication towards our sister who is now very content. As a family, we hold The Rowans staff in high esteem. All of the staff should be very proud of their continuing care they provide for all of the residents.

My husband has only been with you since July and I can see a difference in him already. The staff are very caring and look after the residents very, very well. He was previously in a private care home but seems much more comfortable with yourself.

The staff at the Rowans have always been very caring friendly and helpful since my mother moved in December 2022. I did have some concerns about the management. However, management has changed and I am delighted to have seen improvements in such a short space of time. The biggest is the introduction of a key worker system which has worked in social care for many years. I know it is a great benefit to the people supported. I look forward to seeing more improvements under the guidance of the excellent new manager.

My auntie was at the Rowens for over 2.5 years with dementia. I was a frequent visitor. It's a very homely, clean and spacious place and the meals were varied and tasty. All the staff went over and above their duties to give excellent care and support while maintaining my auntie's independence for as long as possible. The staff are very professional, caring compassionate and loving. There was regular entertainment and activities. Communication was good. I will be forever grateful for the kindness and love shown to my auntie, and the support and care I was given. I had peace of mind knowing she was well cared for not only physically but mentally and emotionally too. If you find yourself in the terrifying position of needing care for your loved one then I highly recommend the Rowens. I’m not one for reviews normally but I witnessed on a regular basis the care, hard work and dedication to enhance the lives of not only my aunties but other residents and it needed acknowledgement and many thanks!

Mum died in December, staff had alerted us and we were able to be there. The staff were very sensitive and caring both to Mum and to us.

I am well pleased with the help and attention my husband gets. Satisfaction on all levels. Thank you all very much.

Comforting to know they are safe.

I thought the staff at this care home have been very polite and caring and I have been very happy at the care they have given my mother during the seventeen months she has resided at the home.

The staff were excellent.

We can really write anything about the review as of covid. But when we have been to see Mum, all precautions were done to the letter. The staff have always helped with feedback on how Mum is.

Great staff awareness of my mother health and general condition. She is treated with respect but handled firmly where necessary. I have kept in touch by telephone, and all care professionals that answered has good knowledge of my mum.

From the beginning, I knew this was the right place for my aunt. Due to the virus situation, at 99 years of age, she was scared and unsecured after being in two hospitals with a fractured spine, and then the home. However, they were so kind and understanding at The Rowans. With no visiting it was difficult, but she settled down very quickly, nothing was any trouble. She was that comfortable that she thought she was staying in a hotel. Right up to her passing, they were a blessing.