Abbey House

My mother, Jean, suffered a "blackout" whilst eating breakfast. Staff were amazing. Paramedics were called and Mum recovered well and staff continued to care in a very loving way. Special mention to Gemma, who was complimented by paramedics for her calm and professional approach and had already positive Mum safely with her leg raised, which undoubtably contributed to her rapid recovery. Thank you to all, including kitchen staff who came to her aid.

My mother was admitted in July as a follow on from hospital admission. This was part of reablement assessment of her needs. This was following both a hip fracture and elbow fracture . The staff did their utmost to assess what she was able to do for herself whilst knowing she had memory problems and had previously resisted any support when in her own home. The staff have motivated and lifted my mum's spirits through their kindness and in turn she now allows them to support with the things she is not able to do. There is no belittling or put downs towards my mum and other residents and there is a real community environment . In knowing how my mum was functioning at home and how physically and mentally she was, I can now say in all honesty that my mum's confidence has grown and her mood and memory have improved. This is down to the structured and stimulating environment of Abbey House. Inclusion is felt even with the visitors. So well done to everyone inc. cookers, cleaners. Carers

The care staff have all been extreamly helpful, friendly, and respectful not only to me but my sister who suffers with Alzheimers

Abbey House have been absolutely amazing in their care of my mum, Valerie. They went above and beyond in looking after her and supporting my dad too who was a very regular visitor. Staff were kind, caring and thoughtful and also had a laugh and a joke with my mum which always made her smile. We know she was safe and loved there and never had to worry about that. An absolutely lucky find for us and I would commend them and recommend them to anyone.

The staff in Abbey House were incredibly kind and caring not only to my mother, who was a resident but also to my father who would visit frequently for long periods. They were proactive in informing us of any issues and went above and beyond to get more specialised medical help for my mother when she needed it. They treated my mother with dignity right to the end and were very considerate towards all the family. Thank you so much for all that you did for our mother.

Couldn't be more pleased with the service supplied by the staff at Abbey house. They went above and beyond to make my mother's stay as comfortable and happy as possible. Also, the home itself is great, lovely big dining room looking out on to a garden, big comfortable lounges, and nice spacious rooms. Would highly recommended to anyone looking for a place for their loved ones

His independence was encouraged and respected. The staff were always so kind and supportive, which was so lovely to see. I had peace of mind knowing that he was safe and being cared for. I visited several times a week could have not wished for a better care home. Thank you to the wonderful Managers and staff.

My mother-in-law went to stay at Abbey House for a week, and on arrival staff were very friendly and extremely helpful. I felt quite at ease and content to leave my mother-in-law with them for her respite. She enjoyed her stay and everything was just perfect for her. Staff were just as helpful when we picked her up to bring her home. All her belongings were there and tidily placed away. Thank you for the good work, all at Abbey Road.

Mom well looked after.

My mother arrived at Abbey House after spending 2 1/2 weeks in hospital post a fall and chest infection. She was not eating or drinking without help, incontinent and disorientated. She is now mobile with a frame, enjoying food which she eats and feeds herself. She joins in the daily activities and has made friends with other residents. She looks well cared for and has put weight on. Everyone who cares for her are friendly kind and caring. Thank you.

My dad has been at Abbey House for a couple of years now the management and the staff do an amazing job looking after my dad all the other residents always go out of their way to help you, they always try to put a smile on my dads face when he having a bad day I feel so lucky my dad getting the well-deserved care he getting being looked after 24/7 and knowing he safe my dad loves the food his room is always tidy.

My father has been well looked after, and staff have tried their hardest to make him feel included. They are very kind when dealing with him, engaging in conversations and encouraging him. He loves the food, and his appetite has come back. It is lovely to see staff smiling and happy, which passes on to the residents. Thank you for your help in a very trying time.

This is a lovely friendly care home. We couldn't have wished for any better. They cared for my dad with love and support for the family. Would highly recommend this home. The meals are excellent and provided to suit every diet. The entertainment ladies work very hard. The maintenance man is very efficient.

A lovely care home with lovely staff. Visited multiple times and always noticed how much attention and care is given to the residents. Nothing is too much trouble, regardless of the challenges the staff occasionally face (as to be expected in a care environment!). Kind and caring. Wouldn’t hesitate to recommend this care home. Also located in a pleasant location with a nice aspect.

Brilliant home. Nice carers. Couldn't do enough for my mum.

My mum arrived at the home during the pandemic, it was a stressful time for us all - with reduced visits. I never thought my mum would settle but she has now settled very well. The staff are very kind and patient and I feel relaxed with them and am able to approach anyone if I have any concerns.

Residents are well cared for and happy although there is not enough communication between staff and resident's family, personal items go missing never to be seen again, residents are not always wearing their own clothing even when their clothes are clearly labelled. My mum had dementia and did not realise they were not her clothes although it was upsetting for her family.

My brother settled in happily to Abbey House and has remained positive despite difficult medical issues. Staff have been friendly and helpful. (I've never been inside Abbey House due to covid restrictions.)

I am very pleased with everything at Abbey House. My mum is very well looked after considering she can get very vocal and tends to hit out sometimes. The staff are amazing and they should all be rewarded for the job they do in these difficult times. Please carry on the good work and thank you very much.

My uncle had an initial assessment and has now taken full-residency within Abbey House. He chose to remain as the staff are friendly, he feels safe and cared for and has put on weight, and looks happier and healthier. We feel very confident with this level of care.