Abbey House - Leicester is a care home in which residents receive a friendly and understanding service, carried out by care workers who value a compassionate approach.

Clients are respected throughout the decision-making process, with the service organised to make sure everyone involved feels respected for their own perspective.

Care plans are regularly assessed to keep provision up-to-date, including a focus on health, hygiene, security and nutrition.

Group: Leicestershire County Care Ltd

Person in charge: Samantha Holliday (Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 4

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Wheelchair access • Gardens for residents • Residents Internet Access

Latest Care Quality Commission* Report on Abbey House - Leicester: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Abbey House - Leicester has a Review Score of 9.4 (9.421)

The Review Score of 9.4 (maximum of 10) for Abbey House - Leicester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Abbey House - Leicester in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.475 for Abbey House - Leicester is calculated as follows: ( (115 Excellents x 5) + (37 Goods x 4) + (24 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 179 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Abbey House - Leicester is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbey House - Leicester?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbey House - Leicester

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Management and all the staff can't do enough for the residents. Very friendly and I am there every day so I do see a lot.
They need more staff as they are run off their feet sometimes.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with Abbey House and all the staff, the staff are very friendly and even when they are rushed off their feet they are still very professional. Mum has settled in but she still thinks that she is in good home!! The home do try to take residents out for walks etc but are trying to get some money together to take some residents to the seaside!

How likely would you be to recommend Abbey House - Leicester? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I come on a regular basis to visit my friend. The staff and management are very polite and helpful. The room my friend is in needs decorating as the paper and borders are coming off the wall.

How likely would you be to recommend Abbey House - Leicester? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Poor

Value for Money: Satisfactory

I think it is a very nice place to stop at and the staff are very helpful and friendly. The meals are very good.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like it here. I feel safe here.
I like the food here.
I like the staff.
My bedroom is alright.
I don't like to surprise anybody.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very pleasant - staff very clean, very helpful, very caring. Food is very good and you are made very welcome. The manager is very helpful and all the staff are very approachable if there is a problem.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was moved to Abbey House after spending four weeks in the hospital, due to the nature of my mother's illness she was unable to return to her home. I feel that the home provides all the care my mother needs, all the staff are friendly helpful and caring. The home feels comfortable and welcoming whenever I visit and my mother is happy to be there.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am the husband and I visit the care home on a regular basis to see my wife. I notice that the carers are always very busy and I assume there is not enough of them due to rapid turnover and the difficulty of replacement of carers that have left the job. Caring is hard work and I admire the way that the staff that are left get on with the job with a smile and a good heart.

How likely would you be to recommend Abbey House - Leicester? Don't know

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

The home has a very good atmosphere. All staff are very friendly and helpful. There is a good programme of activities including trips out. Relatives are encouraged to be involved in the life of the residents and are welcome at all times. Residents are always given choices and the opportunities to give opinions, communication with the family of resident couldn't be better.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother became a resident of this home at the beginning of this year (2016). From the first meeting with the manager we knew it was where we wanted her to be. They offer excellent care, retaining the dignity, choice making and personality of the individual. They not only care about the resident but the family members also. They offer a wide variety of activities to entertain and occupy the residents and are always happy to answer any questions/concerns that may arise.

Always greeted with a smile and the offer of a cup of tea!

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have experienced very friendly staff who care for the residents very well, and look after their needs with a friendly smile, and a comforting reassurance. The home is clean and has recently been refurbished and is very pleasant. The food is varied and caters for all types of tastes and appetites.
There are some activities and regular performers to get them all together with a sing-song, which they seem to enjoy. The manager is such a warm and caring person, she is a real treasure. I would recommend Abbey-House as we've seen quite a few and this one comes out as the best in it's class. We are very happy to have our father there and he is also happy to be there.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Abbey House is a very caring home with very good facilities but most of all very good staff who always seem ready to go the extra mile. So far the care that my mother has received has been excellent with nothing ever being too much trouble for both management and staff alike. 9/10

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother-in-law arrived in this care home at the end of January, so far the experience she has had has been wonderful. The staff are excellent and very caring. The food is lovely and everywhere is nice and clean. All the residents seem happy and well cared for.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was my job to find my cousin, a lady of 81 years with mild mobility problems and early onset of alzheimer's, a residential home. I looked at a total of 9 homes, only Abbey House was suitable, The manager and staff were very reassuring and my cousin has settled into Abbey House very well.
She has been there for 8 months,
The staff are very good with her. The home has been redecorated which is a great improvement but more to do. Thank you to the manager and all of her staff.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

All the staff made it so easy for us to settle mum into her new home, especially the manager. Everybody was friendly and helpful. Mum looks happier, cleaner and healthier than I have ever seen her in a long time. Having some of her own furniture and belongings around her has helped enormously. Abbey House is clean and well looked after; the menu is varied and healthy; the rooms are spacious and there is a choice of several lounges to encourage integration with other residents. I am very impressed with the care, facilities and amenities at Abbey House.

How likely would you be to recommend Abbey House - Leicester? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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