Abbey House

Having had experience of two other family members residing within Abbey House over the last two years, I have no hesitation in my mum having respite and hopefully, long-term care at Abbey House. Rooms are clean and the staff are welcoming and helpful.

They need more staff as they are run off their feet sometimes.

I come on a regular basis to visit my friend. The staff and management are very polite and helpful. The room my friend is in needs decorating as the paper and borders are coming off the wall.

I think it is a very nice place to stop at and the staff are very helpful and friendly. The meals are very good.

I don't like to surprise anybody.

My mother was moved to Abbey House after spending four weeks in the hospital, due to the nature of my mother's illness she was unable to return to her home. I feel that the home provides all the care my mother needs, all the staff are friendly helpful and caring. The home feels comfortable and welcoming whenever I visit and my mother is happy to be there.

I am the husband and I visit the care home on a regular basis to see my wife. I notice that the carers are always very busy and I assume there is not enough of them due to rapid turnover and the difficulty of replacement of carers that have left the job. Caring is hard work and I admire the way that the staff that are left get on with the job with a smile and a good heart.

The home has a very good atmosphere. All staff are very friendly and helpful. There is a good programme of activities including trips out. Relatives are encouraged to be involved in the life of the residents and are welcome at all times. Residents are always given choices and the opportunities to give opinions, communication with the family of resident couldn't be better.

My mother became a resident of this home at the beginning of this year (2016). From the first meeting with the manager we knew it was where we wanted her to be. They offer excellent care, retaining the dignity, choice making and personality of the individual. They not only care about the resident but the family members also. They offer a wide variety of activities to entertain and occupy the residents and are always happy to answer any questions/concerns that may arise.

Always greeted with a smile and the offer of a cup of tea!

There are some activities and regular performers to get them all together with a sing-song, which they seem to enjoy. The manager is such a warm and caring person, she is a real treasure. I would recommend Abbey-House as we've seen quite a few and this one comes out as the best in it's class. We are very happy to have our father there and he is also happy to be there.

My mother-in-law arrived in this care home at the end of January, so far the experience she has had has been wonderful. The staff are excellent and very caring. The food is lovely and everywhere is nice and clean. All the residents seem happy and well cared for.

The staff are very good with her. The home has been redecorated which is a great improvement but more to do. Thank you to the manager and all of her staff.

Abbey House is a very caring home with very good facilities but most of all very good staff who always seem ready to go the extra mile. So far the care that my mother has received has been excellent with nothing ever being too much trouble for both management and staff alike. 9/10

All the staff made it so easy for us to settle mum into her new home, especially the manager. Everybody was friendly and helpful. Mum looks happier, cleaner and healthier than I have ever seen her in a long time. Having some of her own furniture and belongings around her has helped enormously. Abbey House is clean and well looked after; the menu is varied and healthy; the rooms are spacious and there is a choice of several lounges to encourage integration with other residents. I am very impressed with the care, facilities and amenities at Abbey House.