Search...

Abbey House

Stokes Drive, Leicester, Leicestershire LE3 9BR
Leicestershire County Care Ltd Logo
Jobs
Abbey House logo
Abbey House, Leicester
Abbey House, Leicester
Abbey House, Leicester

Abbey House is situated in a quiet residential area in Stokes Dr, Leicester. Abbey residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located on a bus route, enabling residents’ access to the town to maintain independence and enjoy being part of the local community, if they so wish.

This purpose-built care home allows maximum...  

Care Provided by Abbey House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,172 - £1,650£1,172 - £1,650
Residential Dementia Care£1,172 - £1,650£1,172 - £1,650

The starting price of a room at Abbey House is £1172.00. The fee may vary depending on the needs of the resident and the room you choose. You can choose between ensuite rooms and non ensuite rooms. The fee covers all the care, activities, community engagement, meals and snack times. There might be an extra cost for ad hoc services that are provided by the external providers such as hairdressing, physiotherapy etc.,

Contact Abbey House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jennifer Burdett(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (37)

Abbey House Reviews (52)

Submit a Review
9.3

Abbey House has a Review Score of 9.3 (9.311) out of 10, based on 9 reviews in the last 2 years. Over all time Abbey House has 52 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Abbey House
Loading...
Showing 52 reviews matching selected criteria
Review from C R (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card
Overall Experience

This is a very caring home and during this pandemic, the staff have outdone themselves, keeping the family informed with regular updates and photos. A special thanks to the entertainment lady she has come up with varied and brilliant ideas. What a great social life the clients have received. Well done to all the staff for being there when we couldn't.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dianne G (Sister-in-law of Resident) published on 27 March 2021 Submitted via Postal Card
Overall Experience

Because of COVID-19 it has been difficult for us to make a proper assessment of Abbey House. We have not been able to go inside the building or see my brother-in-law in his room. However, we have had many phone conversations with him and he is clearly very happy and settled since he arrived there is 2020. The staff seem to have an excellent relationship with him. They have been most helpful to us in phone conversations and clearly have his best interests at heart.

Facilities
No Rating
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
No Rating
Value for Money
Review from S C (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

Mum reached the point of needing residential care during the covid-19 pandemic restrictions. This meant that the family were unable to settle her into her new environment. We were very pleased with the way the lovely staff at Abbey House welcomed her, sorted everything and helped her to feel at home. Following subsequent hospital visits, mum smiled her appreciation at returning to her new home, despite her communication difficulties. These difficulties have made it hard for her to keep in touch with the family under present conditions, but staff have helped with this and are always happy to take a call or give an update. There have been some memorable touches such as organising an anniversary card for her husband, and a beautiful handmade Christmas card. We are confident that mum is well-cared-for and happy and would highly recommend Abbey House and the lovely staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn S (Niece of Resident) published on 14 October 2020 Submitted via Postal Card
Overall Experience

My aunt was resident at Abbey House from February 2019 until she passed away in August 2020. The care and kindness she received from the staff was amazing. She was a difficult lady at times due to her illness but the staff were so patient and understanding and took time to understand her likes and dislikes and to make it interesting for her. I cannot thank them enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card
Overall Experience

Very pleased with all aspects of the home. I feel my mother is very safe and well cared for. Staff are friendly and approachable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen F (Friend of Resident) published on 25 February 2020 Submitted via Postal Card
Overall Experience

I think Abbey House is very good. They have looked after my neighbour for five weeks and treated her very well. The staff are so friendly and you couldn't wish for a better service. The meals are excellent and the cleanliness is top drawer. The manager is excellent, very pleasant, caring and has got time for you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim G (Daughter of Resident) published on 18 February 2020 Submitted via Website
Overall Experience
My mum had only been a resident at Abbey House for a couple of months after us moving her from another care home, she sadly passed away on 27 Jan 2020.
From the 1st day, she settled in quickly and was happy there.
The care shown by the staff has been amazing and the communication great. It’s a lovely home, from the bright homely atmosphere to all the activities on offer.
I cannot praise them enough on how they handled my Mums passing making sure she was not alone, and how compassionately they treated myself and my family, always available with tea, coffee and hugs.
From managers to the cleaners, they were always happy and always made myself, my family and my Mum feel valued.

Again my massive thanks to the staff knowing she was with people that cared and not alone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V W (Respite Resident) published on 14 October 2019 Submitted via Postal Card
Overall Experience

Carers very kind and helpful but I was only a respite resident and don't suffer with dementia so I consider I was treated a little differently.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet S (Friend of Resident) published on 13 September 2019 Submitted via Website
Overall Experience
My friend at Abbey House has made such incredible progress since residing there. The home is always clean, tidy and well presented. The staff are very friendly and always go the extra mile, nothing is ever too much trouble, despite how busy they all are. The management are warm, reliable and honest and any concerns have been addressed immediately. There are an array of activities, including trips out.

It’s been such a pleasure to see my friend go from strength to strength and I am so grateful to all of the staff at abbey house for getting her back to her old self.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M I (Friend of Resident) published on 13 July 2019 Submitted via Postal Card
Overall Experience

As a visitor and friend, I was treated very well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Andrew G (Son of Resident) published on 3 July 2019 Submitted via Website
Overall Experience
My mum has been a resident at Abbey House for a few years now but sadly passed away on 16 June 2019.
The level of care and compassion shown by the staff has been second to none. Any questions were always answered fully and honestly. When she died, the staff once again were fantastic. No rush to sort the room out, sandwiches and copious amounts of tea and coffee were made available.
All in all, from senior managers all the way to the cleaners, always happy and involving guests as well as residents.
If I end up in a care home, I hope it's Abbey House Leicester.

Once again a massive thanks to the staff at this difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Wayne C (Son of Resident) published on 20 February 2019 Submitted via Postal Card
Overall Experience
My mother is very well cared for.
The manager is amazing and motivates her staff. They are all very caring.

A very friendly environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen L (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card
Overall Experience

The manager and care workers are brilliant with my mother and others on observing. We visit my mother between all the family at least once a day. We visit at all different times and we have had no concerns. The cleaning is ongoing and my mother's room always looks clean and tidy. The home respect and they encourage.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel D (Relative of Resident) published on 30 October 2018 Submitted via Postal Card
Overall Experience

This care home is a well-run establishment. All the residents seem happy, contented and well fed. Nothing is too much trouble for the staff and the residents are kept entertained and as active as possible. The facilities are very good given the age of the building. All in all, a very well run care home which is a credit to the Manager.

Reply from Sophie Ferguson, HR Administrator at Abbey House

Thank you for submitting your Review and for such kind words.

If you have any other feedback or suggestions in the future please make them known.

Kind regards,

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Grandson of Resident) published on 28 August 2018 Submitted via Postal Card
Overall Experience
The care and support I have seen for my grandma has been outstanding. I love my grandma so very much and knowing that my grandma is being well looked after by the brilliant staff here puts me at ease knowing that my grandma is being looked after.

The cleaning here is excellent and the staff are so welcoming when I do come to visit my grandma. Thank you for all the hard work all of the staff here do and God bless all of you. Thank you so very much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan K (Resident / Service User) published on 6 June 2018 Submitted via Postal Card
Overall Experience
It's a pleasure to see my friend being treated so well. I go to see my friend every week if possible and it's wonderful to see her.

I hope to be treated so well if I have to go into a home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara W (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

It is a pleasure to visit the home. The staff are wonderful. They do lots of things for the residents like doing plays and having parties.

Reply from Sophie Ferguson, HR Administrator at Abbey House

Dear Ms W,

Thank you for taking the time to review us at Abbey House. Reviews like yours make us even prouder of our Staff Team and Our Home.

Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yvonne B (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card
Overall Experience

My mum was only there a short while before she died. You could not wish for better care. Thank you.

Reply from Sophie Ferguson, Hospitality Officer at Abbey House

Hi Yvonne,

Thank you for your kind review, we welcome and appreciate all feedback.

Kind regards,

Sophie Ferguson

Hospitality Officer

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L G (Daughter of Resident) published on 20 February 2018 Submitted via Postal Card
Overall Experience

Having had experience of two other family members residing within Abbey House over the last two years, I have no hesitation in my mum having respite and hopefully, long-term care at Abbey House. Rooms are clean and the staff are welcoming and helpful.

Reply from Sophie Ferguson, Hospitality Officer at Abbey House

Hi,

Thank you for reviewing our services, we appreciate and welcome all feedback. It is important to us that we keep our standards high and focus on improving our services.

If you have any future suggestions please make them known.

Kind regards,

Hospitality Officer

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from June O (Wife of Resident) published on 17 October 2017 Submitted via Postal Card
Overall Experience
Management and all the staff can't do enough for the residents. Very friendly and I am there every day so I do see a lot.

They need more staff as they are run off their feet sometimes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 February 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Abbey House.

Upcoming Events

There are no upcoming events for Abbey House.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Abbey House.

Meet the Team (1)

Jennifer Burdett
Jennifer BurdettJob Title:Registered ManagerJoined: 2011

Jennifer is the registered Manager at Abbey House and has been since 2020. She has worked for Leicestershire County Care Limited since 2011.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey House to verify any information. View our terms and conditions. Abbey House has an Enhanced Service -more info.