Orchard Manor View, in Leicester, is located within a quiet residential area and provides a peaceful and secure environment for people aged 55 and over who are living with Alzheimer's disease, dementia, are frail or in need of support or care.
Orchard Manor View is surrounded by relaxing grounds that create a perfect holistic care setting.
A range of facilities are on offer to service user's including: a multi-sensory room, spacious bedrooms with wet room style en-suites, a large multi-functional room, themed lounges, computer facilities and a serene courtyard.
Orchard Manor View aims to bring warmth, independence, care and support to each resident so that staff can improve their quality of life and provide peace of mind in a clean, comfortable, safe and friendly environment.
Owner: Orchard Manor View Ltd
Person in charge: Shannon Newham (Manager)
Local Authority / Social Services: Leicester City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 19
Shared Rooms: 2
Rooms with ensuite WC: 21
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visitors to the home warmly welcomed and received. Just request that mealtimes should be respected and visitors avoid these times. Please call the home for further information.
Parking:
There is on-site parking.
Latest Care Quality Commission* Report on Orchard Manor View: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 10 (maximum of 10) for Orchard Manor View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Orchard Manor View in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.953 for Orchard Manor View is calculated as follows: ( (183 Excellents x 5) + (9 Goods x 4) ) ÷ 192 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Orchard Manor View is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Orchard Manor View has a Review Score of 10 (9.953) from 16 Reviews
Review submitted from a Postal Card by H K (Wife of Resident) on Wednesday 4 April 2018. Relates to March 2018.
Nice home with excellent staff, always clean.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Website Submission by Natalie W (Granddaughter of Resident) on Thursday 7 December 2017. Relates to December 2017.
I have been greatly impressed with Orchard Manor View and the care provided to my grandma since she moved in over a year ago. The staff are friendly and seem to really care for the residents who they take the time to get to know. The home is clean, light and does not smell. The bedrooms are spacious and the residents are able to bring in pictures etc to make it theirs. There are several lounges you can use when visiting and daily activities for the residents.
My grandma is happy there and considers Orchard Manor View 'her' home rather than 'a' home which I think is the most important thing we could want from a care home.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Morris M (Son of Resident) on Thursday 9 November 2017. Relates to October 2017.
A fantastic care home. The care my mum receives is outstanding. The carers are wonderful. My mum has been in here for 12 months and is really happy.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Wendy H (Niece of Resident) on Tuesday 24 October 2017. Relates to October 2017.
I came from Lancashire to Leicester to visit my aunt. This was my first visit and I was told by my sister how wonderful the home was and how they cared for the residents. The standards were excellent and I totally agree with her choice of the home. I was extremely impressed I could not fault it. The staff are amazing and the residents seem happy and relaxed. My aunt loves the home and has settled very well. It is like a home from home, extremely clean and tastefully furnished. Residents are encouraged to take part in daily living activities which is so important for dementia residents. I'm so happy my sister found this lovely home.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Website Submission by Patricia D (Daughter of Resident) on Friday 9 June 2017. Relates to June 2017.
Orchard Manor View is a fantastic care home. My mum became a resident there last September and the care she receives is exemplary. Everyone is so friendly and caring and always smiling. My mum is 96 and always said that she never wanted to go into a care home but she is really happy there. She went into Orchard Manor View as she became too frail to be by herself and she says she likes it there because she feels safe. There are various activities each day and the hairdresser visits twice a week. Any worries about her health and they are straight on the 'phone to the GP. A big thank you to all the staff there for all that they do to make my mum happy and safe.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Martin B (Son of Resident) on Thursday 18 May 2017. Relates to May 2017.
I visit my Mother on a regular basis - 3+ times per week. Every visit you are greeted as a friend. Always helpful, answer any questions I have. Always clean - never ever seen it dirty. Food is excellent, mum always talks about the food being good.
All staff look smart, neat and are always friendly. The kitchen always open for guests to make drinks for themselves and residents - even snacks and cakes available - all in all a brilliant care home.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Clive G (Son of Resident) on Monday 15 May 2017. Relates to April 2017.
Caring staff who are friendly and helpful. Home is maintained to a high standard and facilities are modern. Rooms are a good size with good furniture and décor.
I would recommend this home to anyone looking for a small residential home and where residents needs are met and individual care plans are put in place.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Jane M (Daughter of Resident) on Tuesday 9 May 2017. Relates to April 2017.
Mum moved into Orchard Manor View in September 2016.
Since she has been there her heath has improved along with her confidence and mental state. She is cared for in a loving and compassionate way.
The staff have done everything they can to make mum feel at home and she is now very settled and happy.
She's thriving in a loving and inclusive environment. This is entirely down to the professionalism of all the staff.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Phyllis T (Daughter of Resident) on Friday 5 May 2017. Relates to April 2017.
Our parents were in need of respite care which has now become permanent and we are so happy they have been able to stay at Orchard Manor View. The environment is lovely and very welcoming, and the staff are superb - they have a very good understanding of Mum & Dad's condition and treat them appropriately, but with the utmost respect.
The home has a lovely atmosphere at all times. The food looks delicious and the idea of the residents' kitchen to make drinks and have snacks in is brilliant.
The transfer of our parents into full-time care has not been an easy choice, but we are very happy with how it has been handled by the home.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Wendy B (Daughter of Resident) on Friday 5 May 2017. Relates to April 2017.
My mum came to Orchard Manor View from hospital after breaking a bone in her hip. My mum is 93 years old. The staff have been excellent. I cannot fault the care my mum has received. Since being in the home she has had a chest infection and a few other problems. The staff have dealt with everything very efficiently. They treat my mum with dignity and contact me regarding her treatment. My mum is very happy in the home. My sisters and I are very content with the care our mum receives.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Angela G (Niece of Resident) on Wednesday 15 February 2017. Relates to January 2017.
Orchard Manor View, I am so happy I have found such a lovely home for my aunt.
Modern, spacious, ensuite bedrooms overlooking the gardens, tastefully furnished and decorated lounges.
A residents kitchen, which is like a home from home. A large activities room, which is so important for mental stimulation with daily activities.
Excellent food and dining room, clean in every area.
The staff are very caring and approachable. Residents are treated with dignity and respect. The standards are very high in all respects.
I cannot fault this home, it is a credit to its owners, the management and excellent staff.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Shazia Govani, Director at Orchard Manor View responded to this review on 15 Feb 2017:
Thank you for your wonderful heartfelt words, it means so much to the whole team here at Orchard Manor View.
Review submitted from a Website Submission by Paul H (Son of Resident) on Saturday 24 December 2016. Relates to October 2016.
My mother with late-stage dementia moved to the home after a spell in hospital. Throughout her stay, before she passed away, the home and the care were both excellent; the rooms with opening doors onto the garden/patio are clean, bright and well-maintained The activities and company gave her the mental stimulation that she had not had when she was living alone in her house and she became noticeably brighter and more interested in those around her after moving in.
The staff is always alert throughout the day and night; when my mother had a fall late one night they administered first-aid and called the paramedics on the spot. When it came to end-of-life care the staff treated her, and me, with dignity and respect which helped to ease a difficult time. All in all, highly recommended.
Whilst this is not the least expensive care home, the quality of the building and staff makes it excellent value for money.
The cakes in the visitor's kitchen are also highly recommended.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Moira B (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
Care home exceptionally clean. All staff are attentive, polite and very approachable. All meals are carefully thought out and well prepared. Rooms are spacious and all en-suite, also each room has a door to the garden which is secure.
All in all my mother has an enjoyable stay and is looking forward to going for more respite care.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by Margaret O (Resident) on Wednesday 6 April 2016. Relates to March 2016.
Having been here for only one month I cannot make long term judgements. Short term the only word to describe my care is excellent.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Website Submission by Hetal T (Volunteer) on Saturday 26 March 2016. Relates to March 2016.
Orchard Manor View has a great combination of experienced friendly staff and excellent modern living facilities. Service users are often telling me how good the carers are and how tasty and filling the meals are in the restaurant style kitchen. Would without a doubt recommend this home to family and friends.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Review submitted from a Postal Card by William K (Son of Resident) on Thursday 17 March 2016. Relates to March 2016.
The staff are all so kind and caring. The food is a very high standard. Cleanliness is 100%. This is the best care home in Leicestershire. There is nothing we can fault about it.
How likely would you be to recommend Orchard Manor View? Extremely Likely
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Shazia Govani, Director at Orchard Manor View responded to this review on 17 Mar 2016:
Very pleased to see that all the hard work and dedication of our staff is reflected in such a wonderful response.
5 Bed Vacancies
posted 21 Apr 2018
We have five brand new beautifully appointed, luxury single en-suite rooms available. Please call Orchard Manor View for a viewing and more information.
February 2018
Recipient: Orchard Manor View
Date: Thursday 22 Feb 2018
Recipient: Orchard Manor View
Date: Thursday 22 Feb 2018
Recipient: Orchard Manor View
Date: Thursday 22 Feb 2018
There are currently no Care Home Idol entrants who have performed at Orchard Manor View