Orchard Manor View

I cannot praise and thank them enough for giving my mum her life back!

On behalf of the family, I want to say thank you to Orchard Manor View. The quality of the home, the facilities offered, but above all the dedication, professionalism of the staff is what can only be described as exeplarly. It is not a care home, it is a new home for all that are lucky enough to get placed there. It is down to the love and care given that gave our family the added years of having our mum. OMV is the flagship standard all care homes should aspire to.

We would recommend this care home to anybody. It is excellent!

Keep up the amazing care

Orchard Manor View is a very good care home. My mum has been a resident for 11 months and is happy and safe there.

I would recommend this home

I can't thank them enough

My mother moved into Orchard Manor View almost 3 years ago. I was initially concerned how she would get on, as she had lived alone for over 30 years and didn't like to mix with lots of people.The care home is an ideal size for her, not overwhelming, and she gets on well with many of the other residents. It is very clean and fresh (I even heard this one day from a visiting ambulance team). Although my mother has limited mobility, she joins in the many activities: artwork, exercise, bingo, dominoes and helping in the garden (to name a few). They often have visiting entertainers. The food is excellent and the cook bakes very impressive birthday cakes for the residents. We have an excellent relationship with the management team who always act very professionally. The staff seem very friendly and helpful whenever we visit. There doesn't seem to be a problem getting a doctor to visit if required. Having had a little experience of other places, I am very pleased that I chose this care home.

I would say from my observations that my mum and other residents are treated with love, care and dignity and the staff are more like family. My mum is at the latter stage of her life and I have been overwhelmed by the love I have witnessed from the staff for my mum. Thank you x

It gives me such peace of mind to know that my Sister is being cared for in such a wonderful environment.

My mother has been a resident here for approximately three years. For all of this time the staff have been very pleasant giving constant support and care. The home is kept spotlessly clean and fresh smelling. At meal times there is a varied choice of good quality food made on site. During the day many activities are available to amuse the residents. Finally, my mothers medication is provided daily by a trained member of staff. Yes she's very well looked after.

When Mum returned to OMV, we were immediately informed of Mums 'aggressive behaviour' again!

My mother in law has advanced dementia and the way she was spoken about was a kin to describing a naughty child. They lacked both empathy and understanding of her situation and did not demonstrate the type of skill you would expect of a home advertising themselves as experts in advanced and complex dementia. There was a general sense of defensiveness demonstrated by management when questions were asked about on going health issues and wouldn't recommend this home for anyone you love.

Orchard Manor View describe themselves on their website as "experts in advanced/complex dementia." Sadly, from our family's experience with our Mum this claim could not be further from the truth. Time and again, we were told of Mum's so-called "aggressive behaviour," but what we actually witnessed was a lack of empathy, compassion, and true understanding of dementia from the management. Mum relies on walking aids, yet these were taken away at one point because she had supposedly "attacked staff." Her Doll was also taken away from her as Mum apparently "weaponised" it!!!!! My mother is a very frail elderly lady weighing just over 7 stone, with arthritis, two hip replacements, and a serious heart condition (she has already undergone a triple heart bypass). Removing her walking aids left her vulnerable and struggling to move around. This was heartbreaking to witness!! The home itself is extremely basic, despite their NEW website describing it as "luxury 5 star." Which it is NOT

Orchard Manor View is an excellent care home. I am very pleased with the quality of the home and, most importantly, the care of the residents. Although my grandmother unfortunately didn't get to spend as much time at home, she was really happy and safe here. I would like to thank all the staff for their kindness and support, and a special shout-out to all members of staff who were extremely caring and showed our family compassion through the later stages of my grandmother's journey.

We needed to move my late mother-in-law with Alzheimer's to somewhere more local and visited a lot of local care homes to select one. From the moment we turned up unannounced one weekend to have a look around we were instantly impressed by the staff with their knowledge; friendliness and professionalism. We were made to feel welcome, the home was clean and the staff were engaging. When it came to moving her in they did anything they could to help and settle her in. Every time we visited we never found her on her own. She was always being looked after. If we needed help whilst visiting a member of staff was always readily available to help in any way they could. When it came to switch from private funding to local authority they did everything they could to help with the process. When she passed away the staff were genuinely upset yet still did everything they could on the day to help. I would like to go on record to thank all of the staff for all of their support and care.

Orchard Manor View is warm and comfortable. Mum is well-fed and supported. Mum is happy with activities Monday to Friday. The staff are very pleasant. Mum is well attended to.

My first attraction to the home were the layout and the rooms. Mostly on ground level with large windows and French doors which face onto garden or courtyard. Feels like you are sitting in your own lounge watching the birds and other wildlife. The rooms and bathrooms are large, beautifully designed and impeccably clean. Staff are helpful and friendly. Varied food and drink are home-cooked and provided all through the day. Activities are provided morning and afternoon and are interesting and fun. Medication is administered professionally and the home has a good relationship with the GPs. Moving from your own home into a residential home is a big step, especially if you have dementia. Understandably it takes a while to settle in and for residents and staff to trust and know each other. My mum is happy and relaxed and has fun. It's lovely to hear her say... oh we have had a laugh today... Thank you all at Orchard Manor.

Very impressed with the care at this home. The staff are very welcoming and friendly and take great care of the residents, always checking on them and making sure they are comfortable and happy. The home is incredibly clean and all the meals are fresh. The residents are able to move freely and engage in activities if they wish. It is always scary moving a relative into a home and leaving them with someone else but I feel relieved knowing that my grandmother is being well taken care of.

I visited a close family friend here and was dreading it as have always heard care homes are not pleasant places. However, upon entering Orchard Manor View I was welcomed so warmly and impressed with the beautiful surroundings. It felt like I was in a boutique hotel and my friend was genuinely happy to be there! She told me how well looked after she was and how she enjoyed the 'home'; comforts, food and the company of the staff who looked after her really well. My preconceptions of a care home were all proved wrong by Orchard Manor View.