Glenfield Woodlands

11 Holmwood Drive, Glenfield, Leicester LE3 9LG
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9.9 53 Reviews
  • Glenfield Woodlands, Leicester
Glenfields Woodlands has a patient and caring team of staff, committed to maintaining a home from home that residents can make the most of each day.

Residents have the privacy of en-suite bedrooms, which are fitted with call systems, while the interior and gardens are also ideal for wheelchair users and many activities, entertainments and outings are regularly organised as well.

Staff welcome both long and short-term care arrangements, dedicated to a service that is flexible to suit each individual and carried out with compassion.
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Care Provided by Glenfield Woodlands

Type of Service

    Residential Home
  • For a maximum of 17 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Group/Owner

Person in charge

  • Sharon Illson (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (0)

Visiting

  • No time restrictions, just ask that meal times are respected.

Parking

  • Large spacious car park

Glenfield Woodlands Reviews (53)

9.9

Glenfield Woodlands has a Review Score of 9.9 (9.916) out of 10, based on 10 reviews in the last 2 years.
Over all time Glenfield Woodlands has 53 reviews.

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Reviewer Connection to Glenfield Woodlands
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Review from Jane D (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and caring. There are regular activities that my mum takes part in. These are stimulating and fun. It's nice to be able to see what my mum has been doing via phone video and social media as often she can't remember.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands; your comments are very much appreciated. A smile from your mum brightens our day. I will pass your comments on to the staff.

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Review from Christina H (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my mum's 2nd care home, and the first experience was not good.
At Glenfield, however, Mum is happy, relaxed, warm, well cared for with hygiene, content and well fed (compliments to the chef!).
Over and above, the home provides stimulating entertainment, and Mum has sparked back into life
on many occasions - dancing, singing, cooking, arts and crafts and miscellaneous other activities, one of which the care home brought in a tiny Shetland pony and Mum was grooming it with a hairbrush whilst stroking and loving the experience.
I visit Mum twice a week, and on every visit, the management team are hands-on and leads the staff in a very professional way. The lovely personalities of all the staff bring out the best in care for the residents.
A big thank you to all concerned with the running of this home.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you, Christina, for your wonderful review. Your mum's smile brightens our day; she is a delight. I will pass on your wonderful comments to all the staff.

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Review from Belinda S (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a lonely lady that lived on her own, and myself and sister visited regularly, but jobs and commitments made it hard. Since Mum has been at Woodlands, she is so happy; she's dancing, singing, baking and doing arts and crafts. It's given her a new lease of life, and there are no more worries and
stress for us either.
At Woodlands, the staff are very warm and welcoming.
The home is warm, clean and tidy, and the food, according to Mum, is lovely.
It's a brilliant home and has smashing staff.
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Review from Neil J (Son of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father's Birthday in October and the home made it a special day! Family could all meet in the Woodland Fox and have a Birthday tea. A wonderful Birthday cake was made.
The staff are all delightful and welcoming. Dad is relaxed and enjoying his time at the home. Keep the up splendid work, we all appreciate
the efforts you all put in.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you, Neil, for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. Your dad is such a wonderful character and brightens everyone's day. I will pass your comments on to the staff.

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Review from J B (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my mother's care is excellent. She is made to feel as comfortable as possible. During Covid, safety procedures were in place and adhered to. She has been a resident for over five years. I would thoroughly recommend this care home.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands; your comments are wonderful and very much appreciated. Your mum is a very special lady to us all. I will pass your comments on to the staff.

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Review from Gary B (Son of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Glenfield Woodlands now for over a year; she has vascular dementia, so her condition both mentally and physically can change often. As a family, we could not be more at ease knowing Mum firstly is at the right place of residence but has the right professional care in place. The staff
we deal with have become good personal friends to us, I even have my own 'hippo' mug for the cuppa I get on my visits, but I always refuse the cakes though. Joking apart, 100% happy with Glenfield Woodlands, thank you for all that you do for Mum/me.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you, Gary, for taking the time to review Glenfield Woodlands. Your comments are very much appreciated, and I will pass these on to the staff. It is always a pleasure when you and your family visit; the hippo mug is always on standby.

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Review from Gary E (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit the home, it is always clean and tidy. The staff are friendly and welcoming which makes it a pleasure to visit, the activities that mum is encouraged to take part in along with the relationship she has with the staff and the excellent care they provide seem to create an environment
in which she seems to thrive, which makes me think we made the right decision choosing Glenfield Woodlands.
Reply from TONI HUGHES, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. I will pass these on to the staff.

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Review from D P (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at the home for nearly a year, the staff are very caring and the activity coordinator is an asset to the home, keeping residents occupied with a variety of activities and meeting the needs of individuals.
Staff are accommodating and caring, which is most important!
The
home needs a little refurbishing and decorating but it sits in lovely grounds and Father loves the garden.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. I will pass these on to the staff.

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Review from Lynsey S (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very good, they clearly care for all the residents and are always very professional. They have many entertainments organised for them and a lot of thought goes into the activities they do, always a pleasure to see the updates on Facebook.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you Lynsey for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. I will pass these on to the staff.

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Review from A B (Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was very warm and welcoming. Staff were very comforting and kind. I feel that I have been extremely well cared for during my time at the care home. Plenty to do activity-wise. Food is well prepared and tastes nice. I would highly recommend Glenfield Woodlands care home. Big thanks to the
manager and the team, you have been wonderful.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. I will pass these on to the staff.

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Review from Yvonne G (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Glenfield Woodland for almost a year. She is very happy and settled in the home and now considers it her home. She has made many friends and the company of the residents and staff help to reduce my mum's anxiety... the staff are very helpful and obliging to all the residents
and are treated with such kindness and respect. The home only has 16 residents so, the staff know and understand the residents really well and attend to their individual needs. Most days activities are organised for the residents and my mum thoroughly enjoys taking part. I would definitely recommend Glenfield Woodlands.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you Yvonne, for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. I will pass these on to the staff.

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Review from Louise D (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Glenfield Woodlands care home at the beginning of the pandemic, after a nasty fall at home. Initially, it was temporary but as time passed it became apparent that mum would not be able to return home. Until five days before mums passing, I had not been into the home. It was clear and reassuring
from our outside visits that she was clean and well cared for. It was nice that she could have her hair done. It was heartening to see mum taking part in the activities on their Facebook page. Never once did mum complain about her care and always said how good the food was how happy she was and how caring and friendly all the staff were. When mum's health deteriorated I was involved in the management of her care and I was also allowed to sit with her which gave me great comfort. She was treated with the utmost care, respect and dignity during her last few days. I cannot thank the home enough for the consideration shown to me and my family during what was a difficult time. Thank you.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are wonderful and very much appreciated. I will pass these on to the staff.

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Review from Beverly S (Daughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum, who suffers with Alzheimer’s, has been a member of the Glenfield Woodlands family for well over a year.
Glenfield Woodlands is a small home with a lovely welcoming atmosphere. It also boasts a beautifully kept garden, which holds an annual summer fete.
All of the staff are lovely, kind, caring
and very helpful, nothing is too much trouble. The home has an activities coordinator - the residents participate in daily activities including flower arranging, arts and crafts, games and dancing, to name a few! There is a Hairdresser who visits weekly and a Chiropodist.
Communication is excellent, we can ring anytime and we are kept up to date with events and photo’s via social media.
The meals are excellent and Dad can join Mum for a meal when he visits.
Mum’s room is bright, clean and comfortable and accommodates her needs.
My mum is very happy at Glenfield Woodlands and has settled really well.
I can not tell you what a relief it is for us, as a family, to find Mum her forever home!
Reply from TONI HUGHES, Administrator at Glenfield Woodlands

Thank you Beverley for your extremely kind words. She is indeed part of our Glenfield family and she keeps us on our toes in the best possible way. We look forward to having you all back visiting as soon as it is safe to do so.

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Review from Madeline B (Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My troubles started in May 2018 when my lovely brother died suddenly. I missed him so much. I'd coped on my own with my dog, Suki (12and a half) for years. I stopped eating. In November my son got me to hospital. I was so thin, and they build me up. My son wouldn't let me go home in January, so found
this lovely care home for me and Suki (she'd been in kennels - which broke my heart being without her for 3 months). We love it here! Everyone loves Suki. My room has a door onto the lovely big garden. I look after the flowers and Suki has an 8-metre lead to roam. I'm so glad I came here with lockdown I would have been so lonely. It's lovely!
Reply from TONI HUGHES, Administrator at Glenfield Woodlands

Thank you for your lovely review, Madeline. It has been a wonderful experience having you apart of our home and family.

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Review from J C (Sister of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impression warm and inviting. Very homely. Staff appeared to have been employed at the home for quite some time, making good continuity between members of staff and residents in a caring environment.
Reply from Toni Hughes, Administrator at Glenfield Woodlands

Thank you for taking the time to review Glenfield Woodlands, your comments are appreciated.

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Review from A M (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for just over five years. The home has a warm and friendly atmosphere. Staff have always been very caring and professional with her care and I have never had any fears for her safety and wellbeing. She has always been treated with respect and dignity. The food given is now
at a high standard with a good variety of choice. The previous manager was excellent and the new one is even better together with the recently employed deputy manager.
Reply from Toby Parr, Manager at Glenfield Woodlands

Thank you for your wonderful review. It was an absolute pleasure looking after your mother. She will be fondly remembered by everyone here at Glenfield Woodlands. You and your family are always welcome to visit the home.

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Review from J T (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for, for over five years and I have to say, I am extremely happy with the care she received. Staff are kind and considerate towards her and genuinely care.
Now under new management and a deputy manager, I have seen a change of real professionalism, caring and hopefully changes
to the home to benefit the residents. Overall, completely happy for my mum to have spent her last years here.
Reply from Toby Parr, Manager at Glenfield Woodlands

Thank you for your wonderful review. It was an absolute pleasure looking after your mother. She will be fondly remembered by everyone here at Glenfield Woodlands. You have been such a supportive family. Thank you again, please feel free to pop in to the home to see us all for a cup of tea.

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Review from Di C (Daughter of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved Mum, who suffers from dementia, from a much larger care home to Glenfield Woodlands. She was very confused and slightly unsettled to begin with but soon settled down due to the caring staff and environment.
The home is small and very comfortable, and I thought this would suit Mum more than
a large care home. The staff are very caring and devoted, led by approachable and committed management.
There is a beautiful garden to the rear of the home. The home has a personal touch, is clean and tidy and smells fresh. The residents are kept clean and well-nourished.
Mum had a pressure sore which was never resolved in the previous care home, but since being a resident at Glenfield Woodlands the care and devotion of staff have overcome this problem.
Mum has a lovely bedroom with a bay window, en-suite toilet and wash hand-basin facilities.
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Review from D M (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly home. The staff and manager are very dedicated.
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Review from Tina P (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my Mum receives is excellent, always very clean rooms and smells fresh. Meals are always presented well there is always a choice for Mum if doesn't eat what is on the menu. Feel all the staff give 100% in their care and nothing is ever too much trouble.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Glenfield Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Glenfield Woodlands is calculated as follows: ( (109 Excellents x 5) + (10 Goods x 4) ) ÷ 119 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glenfield Woodlands is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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