Eresby Hall

Ancaster Avenue, Spilsby PE23 5HT

Eresby Hall is registered for forty residents and offers a team of skilled and friendly carers, able to provide care for older people and impairments, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Group: The Orders of St John Care Trust

Person in charge: Zoe Randall (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Eresby Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Eresby Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Eresby Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Eresby Hall is calculated as follows: ( (112 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 177 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.119 Points relating to the number of positive Reviews for Eresby Hall is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Eresby Hall has a Review Score of 7.7 (7.729) from 15 Reviews


Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eresby Hall?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eresby Hall

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My mother having tried two other care homes in the area settled on Eresby Hall because of the friendly staff and attentive service. As a relative I am always greeted with a friendly smile and kept informed on mother's condition.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   5 out of 5

I have found the standard of care very good. My father has dementia and the staff are willing and caring towards him. There are various entertainment afternoons and games. The food is good and he seems very happy.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.3 out of 5

The overall standard of care that my Mum receives is excellent and has contributed enormously to the improvement in her mobility and overall quality of life since coming to Eresby Hall in the summer of 2016. The staff seem to cope well with the pressures of helping many residents at the same time on occasions, always keeping their patience and protecting the dignity of the residents. My mum is getting involved in more and more of the group activities which has helped her to get fully involved in the home life and has also contributed to the improvement in her overall well-being.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Mum settled well at Eresby Hall quite quickly due to the help of the kind and understanding staff. She enjoys the food, takes part in some of the activities and now has the social life she lacked at home. She appears to be a very happy, contented lady and as her daughter, I am extremely grateful for all the staff do for her every day and night.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   5 out of 5

It is reassuring to know that my mother is being properly looked after. The carers have been sensitive to her needs. The facilities are excellent and every effort has been made to keep her engaged in sociable activities. It's the happiest I've seen her in years.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   5 out of 5

Staff always welcoming and go out of their way to answer our queries for example always offering tea/coffee. Staff seem to know all residents well. Aunt is happy with her room. Although we feel it is rather small and dark. Meals- much better than in other homes we know, fresh, often home cooked and looked appetising.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.4 out of 5

Very friendly happy home. Service user settled well even though she was adamant she was not coming to Eresby Hall. Could do with some air fresheners. Seats in the dining room need steam cleaning now and again.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Donella Savage, Home Manager at Eresby Hall responded to this review on 14 Oct 2016:

Thank you for taking the time to write a review. I am pleased that you find Eresby Hall a happy and friendly home. I note your comments regarding the air fresheners and seating in the dining room, which we will action accordingly.

Mum has been in Eresby Hall for six years I am very happy with the care my mum receives. If I have a problem I know it will be sorted straight away.

How likely would you be to recommend Eresby Hall? Likely

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Average Rating:   4.3 out of 5

The overall level of care and attention is excellent. Staff are very friendly but they need to tell him who they are when entering his room. Also tell him what they are doing - giving him a drink etc.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.9 out of 5

The team did not just care for my husband, they became my friends too.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Mum has been in this home since 2013 and staff are always friendly and helpful however busy they are. Any questions we have are always answered on the day by phone as quickly as possible regarding mum's welfare.

How likely would you be to recommend Eresby Hall? Likely

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Average Rating:   4 out of 5

I have been a regular visitor to the home for 6 years assisting with my friend's needs. The kindly welcoming staff are caring and considerate, doing their best to attend to every need. They only have one pair of hands, but I marvel at their patience with some very demanding individuals. The food is excellent with devoted, long-serving cooks. I have no hesitation in recommending this care home.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.9 out of 5

I had to come for a stay in a home as my daughter was going away. This is my 1st stay at Eresby, I will definitely return to Eresby.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.3 out of 5

I am very pleased the way mum has settled into the home, and is joining in with the many activities provided.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4.9 out of 5

My wife entered Eresby Hall with a terminal prognosis and was given the best possible care and attention. My experience of care homes was very limited but I felt she could not have received better care etc. in any other similar institution. I and my family were most grateful. The staff and management were most attentive and fully exceeded my expectations.

How likely would you be to recommend Eresby Hall? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Donella

Donella Savage

Job Title: Home Manager

Joined: 2015

Description:

The residents at Eresby Hall are looked after by a highly dedicated team of over 50 staff that include carers, administrators and ancillary staff. They are led by the manager who is supported by a Head of Care and a team of Senior Carers.

Donella Savage has been the manager of Eresby Hall since March 2015. She has over 15 years’ experience in the care sector.

Donella has worked with a wide range of client groups including learning disabilities, mental health, disaffected young people and older people requiring support either in a care setting or within their own home. More recently Donella has spent two years working in the Nottinghamshire area.

Donella holds her Level 5 Diploma in Health & Social Care as well as Level 4 Management. Alongside these, Donella has also completed a number of short courses such as Palliative Care, Level 2 Mental Health Awareness and is a Trainer/Assessor for Moving and Handling. These ensure that all residents receive the best care from staff.

Donella aims to continue to ensure the high standards of the home are met, ensuring the home is complaint with Care Quality Commission and continues to enjoy the excellent reputation it deserves.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eresby Hall