Group: 1st Care (UK) Ltd
Person in charge: Jan Pragnall (Registered Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 17
Rooms with ensuite WC: 1
Weekly Charges Guide: Personal Care Single £450 – £650 (These prices are only a guideline, please contact Heatherlea House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Heatherlea House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.7 (maximum of 10) for Heatherlea House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Heatherlea House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Heatherlea House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Heatherlea House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heatherlea House has a Review Score of 4.7 (4.667) from 1 Reviews
Review submitted from a Website Submission by Yvonne K (Daughter of Resident) on Friday 16 October 2015. Relates to October 2015.
I cannot praise the staff at Heatherlea House highly enough. I am extremely happy with the care my father is receiving. I think the home, food, staff and activities are excellent.
The staff are always cheerful and patient. They also act on requests and queries straight away.
How likely would you be to recommend Heatherlea House? Extremely Likely
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Charlotte McKenzie, Registered Manager at Heatherlea House responded to this review on 17 Oct 2015:
We are passionate about the quality of care we deliver at Heatherlea House and your kind words prove that we must be achieving our goals of a caring, happy, well run, home away from home for every single Resident. After all is said and done our Parents are a precious and important part of our lives. The Heatherlea Team will treasure your Parents/Family Members/Friends in the manner that you would if you were able to. Thank you for your support in your Father's Care.
There are currently no Care Home Idol entrants who have performed at Heatherlea House