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Care Provided by Heatherlea House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 17 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to change following an individual assessment of care needs.
The price(s) shown are provided by the care home. Contact Heatherlea House for full pricing details and T&Cs.
Contact Heatherlea House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Bhandal Care Group Ltd
- Private Owned
Person in charge
- Joanna Stanislawski (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2001
Room Information
- Single Rooms (17)
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Heatherlea House Reviews (8)
Over all time Heatherlea House has 8 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Heatherlea House
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Review from Jacqueline L (Daughter of Resident) published on 11 November 2022 Submitted via Website•
Overall Experience
Desperate for help and an emergency respite bed for my 89 year old Mother, l contacted Heatherlea.
The manager was outstanding.
No hesitation in offering Mum a bed immediately.
Upon arrival a covid test was done, weight checked & all immediate paperwork filled in.
The manager was outstanding.
No hesitation in offering Mum a bed immediately.
Upon arrival a covid test was done, weight checked & all immediate paperwork filled in.
Mum was asked what she...
Desperate for help and an emergency respite bed for my 89 year old Mother, l contacted Heatherlea.
The manager was outstanding.
No hesitation in offering Mum a bed immediately.
Upon arrival a covid test was done, weight checked & all immediate paperwork filled in.
Mum was asked what she would like to eat and drink and asked if she would like to go into the lounge area or see her room and get settled.
Her room was well prepared in advance awaiting her arrival.
The home has a lovely fresh smell and nicely decorated, it's clean and bright.
Staff are happy, kind, patient and extremely helpful.
The cook is dedicated in the way she presents her meals offering an alternative meal if preferred.
All areas l've seen are very clean neat and tidy a credit to the cleaning staff and carers.
I met with the deputy manager the following day who sat with us as we had questions and then a little later she came into Mum's room to ask more personal details regarding Mum's wellbeing.
The manager was outstanding.
No hesitation in offering Mum a bed immediately.
Upon arrival a covid test was done, weight checked & all immediate paperwork filled in.
Mum was asked what she would like to eat and drink and asked if she would like to go into the lounge area or see her room and get settled.
Her room was well prepared in advance awaiting her arrival.
The home has a lovely fresh smell and nicely decorated, it's clean and bright.
Staff are happy, kind, patient and extremely helpful.
The cook is dedicated in the way she presents her meals offering an alternative meal if preferred.
All areas l've seen are very clean neat and tidy a credit to the cleaning staff and carers.
I met with the deputy manager the following day who sat with us as we had questions and then a little later she came into Mum's room to ask more personal details regarding Mum's wellbeing.
First impressions. Dedicated.
Review from Stephanie A (Daughter of Resident) published on 22 March 2022 Submitted via Website•
Overall Experience
My father was a resident at Healtherlea House for two years. He had lived in Spalding all his life, so moving to somewhere new was bound to cause anxiety, but the care staff were so friendly and welcoming, he quickly settled in. The regular activities and opportunities to socialise with other...
My father was a resident at Healtherlea House for two years. He had lived in Spalding all his life, so moving to somewhere new was bound to cause anxiety, but the care staff were so friendly and welcoming, he quickly settled in. The regular activities and opportunities to socialise with other residents improved Dad's health and overall wellbeing greatly. The team kept him and the other residents safe throughout the COVID pandemic with their vigilance and high-quality care, for which I am truly grateful. He really enjoyed his time there and loved all the members of staff. I cannot thank them enough for all their kindness, help and support for my Dad. I wouldn't hesitate to recommend Heatherlea, it's a very special place with an amazing team. Thank you for everything you did for him.
Review from Stephen K (Son of Resident) published on 22 June 2020 Submitted via Website•
Overall Experience
Heatherlea in Woodhall Spa has demonstrated a consistently high level of professionalism and care. Throughout my father's comparatively short stay, all staff have acted in a humane and generous way towards him, being attentive to all needs including a spell of double incontinence. I have never...
Heatherlea in Woodhall Spa has demonstrated a consistently high level of professionalism and care. Throughout my father's comparatively short stay, all staff have acted in a humane and generous way towards him, being attentive to all needs including a spell of double incontinence. I have never seen my father as happy as he was at Heatherlea. The manager and her staff are all to be congratulated. I cannot thank them enough. In my view the quality of staffing is the crucial factor, and, although there are care homes which are beautifully presented with modern facilities and fittings, it's the people who make a home a 'care' home.
Review from Stephen D (Son of Resident) published on 5 February 2020 Submitted via Website•
Overall Experience
My father went to Heatherlea with dementia, he was looked after very well by the staff. I have no complaints about the care he received and would recommend the home.
My father went to Heatherlea with dementia, he was looked after very well by the staff. I have no complaints about the care he received and would recommend the home.
Review from James C (Husband of Resident) published on 11 October 2019 Submitted via Website•
Overall Experience
There are occasions when you feel there is a shortage, maybe one carer extra is needed to tend to the needs of residents, particularly in the area of residents needing "bathroom visits".
Also, there are occasions when a shortage of bathroom facilities can cause "issues".
There are occasions when you feel there is a shortage, maybe one carer extra is needed to tend to the needs of residents, particularly in the area of residents needing "bathroom visits".
Also, there are occasions when a shortage of bathroom facilities can cause "issues".
Review from Lauren C (Great-granddaughter of Resident) published on 27 June 2019 Submitted via Website•
Overall Experience
I cannot thank the care home enough, my great nan was cared for far better than I could of wished for, they were there for her right until the end. Going above and beyond on many occasions. Thank you.
I cannot thank the care home enough, my great nan was cared for far better than I could of wished for, they were there for her right until the end. Going above and beyond on many occasions. Thank you.
Review from B B (Resident / Service User) published on 4 July 2018 Submitted via Postal Card•
Overall Experience
I asked if they ever made curry and within 2 days we had curry for lunch which was very good. They do their very best to provide what is asked for.
I asked if they ever made curry and within 2 days we had curry for lunch which was very good. They do their very best to provide what is asked for.
Review from Yvonne K (Daughter of Resident) published on 20 October 2015 Submitted via Website•
Overall Experience
I cannot praise the staff at Heatherlea House highly enough. I am extremely happy with the care my father is receiving. I think the home, food, staff and activities are excellent.
The staff are always cheerful and patient. They also act on requests and queries straight away.
I cannot praise the staff at Heatherlea House highly enough. I am extremely happy with the care my father is receiving. I think the home, food, staff and activities are excellent.
The staff are always cheerful and patient. They also act on requests and queries straight away.
↩Reply from Charlotte McKenzie, Registered Manager at Heatherlea House
We are passionate about the quality of care we deliver at Heatherlea House and your kind words prove that we must be achieving our goals of a caring, happy, well run, home away from home for every single Resident. After all is said and done our Parents are a precious and important part of our...
We are passionate about the quality of care we deliver at Heatherlea House and your kind words prove that we must be achieving our goals of a caring, happy, well run, home away from home for every single Resident. After all is said and done our Parents are a precious and important part of our lives. The Heatherlea Team will treasure your Parents/Family Members/Friends in the manner that you would if you were able to. Thank you for your support in your Father's Care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 March 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
There are no upcoming events for Heatherlea House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heatherlea House.
Accreditations
There are no accreditations posted yet for Heatherlea House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heatherlea House
What types of Care is Heatherlea House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heatherlea House have?
There are 17 Single Rooms.
What are the Facilities & Services at Heatherlea House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heatherlea House to the centre of Woodhall Spa?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherlea House to verify any information. View our terms and conditions. Heatherlea House has a Basic Service -what a Basic Service includes.