Group: United Health Ltd
Person in charge: Julie Mellows (Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Bipolar/Manic Depression • Drug Dependence (past or present) • Schizophrenia
Admission Information: Ages 18+.
Single Rooms: 16
Rooms with ensuite WC: 0
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on West Dean: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for West Dean is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for West Dean in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for West Dean is calculated as follows: ( (3 Excellents x 5) + (9 Goods x 4) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.313 Points relating to the number of positive Reviews for West Dean is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.2 Target = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
West Dean has a Review Score of 7.6 (7.563) from 1 Reviews
Review submitted from a Postal Card by D E (Granddaughter of Resident) on Tuesday 13 March 2018. Relates to February 2018.
My Nan is very happy at this home. She was taken ill in hospital and lost her independence. She was told she would have to go into a care home. At first she was reluctant but the staff and other residents made her feel at home. She told me that it is now her home and it feels like she has another family. She enjoys the activity especially the parties they have. It is really reassuring that she is so happy at the home.
How likely would you be to recommend West Dean? Likely
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