Roxholm Hall Care Centre

Covid has been very difficult for us all but we have been kept informed of all developments and updates.

The only thing that could be improved is having rails for disabled visitors in the toilet in the entrance, as I am disabled and needed help to use this.

I would like to say how much we as a family appreciate Roxholm Hall Care Centre for the care and support you have shown towards us, especially towards my father who recently spent 4 weeks with you. You were always there to answer the telephone and the many questions we asked; your openness and willingness to help. So, a big thank you for the homely friendly atmosphere: a cat to comfort Dad, extra food to build him up and a big suitcase of absolutely clean clothes for him to bring home!

My mother-in-law has been in Roxholm Hall for 3 months, she went there for respite and to build her up after having 2 weeks in hospital. The team led by the manager are extremely professional and put my mum-in-law's health and safety and welfare throughout her stay. The team became very fond of her and she of them. I could hear them laughing together when I rang. It's been difficult due to covid, but she was safe, well cared for and happy.

My wife spent 2 years in Roxholm Hall suffering from dementia. Her physical health was also poor. Throughout this time, she was treated with extreme care and above all, with tenderness and love. From the lady manager to the youngest carer, she was treated as if she was their own mother/grandmother. I shall be ever grateful for their skill and kindness and love (which was extended to me also) right to the end.

The inside of the home may not look like a five-star hotel but the super staff and the care that they provide far outweighs this. My husband and I are extremely pleased that we have found Roxholm and I can enjoy a well-earned break whilst he is being well cared for.

Dad went to stay for a fortnight and liked it so much, he has made it his permanent home. He loves the food, particularly Saturday brunch. The staff are so friendly and efficient and Dad enjoys having a banter with them. His room has a lovely view of the fields. I am so happy Dad decided to stay. Roxholm meet all of his needs and are so easy to approach.

Nice home and friendly staff.

Thank you.

My only quibble is that communication with families could be improved.

I will never forget her exceptional kindness and compassion. The night staff were caring and attentive. I cannot fault anything during the whole process. Thank you is not enough for the care mum had, Bless you all. My brother backs up my thanks and from the bottom of my heart, I wish all in the same position could experience the same loving care mum received. Heartfelt thanks.

There have been a lot of improvements in the home since 2018 including the refurbishment of en-suites, decorating of rooms, fitting of a specialist bath (which mum loves). Most importantly though, mum is really happy here and that is down to all the staff.

The manager appeared to be permanently angry and impatient, always giving the impression she would rather not be there. Also rude and disrespectful to staff. Always felt not enough staff. No stimulation for residents, seemed constantly disorganised. Food prep and presentation is very poor. Generally tired in and out, lacks any maintenance. I noted a number of security/safety breaches.

During his four weeks stay, he had a problem which required admission to hospital for two nights. This arranged by the staff and district nurse and I was kept informed at all times. Although Uncle wanted to go home, he appreciated all the help and care received.

So a big thank you.

Getting her walking again within 7-10 days after a stay in hospital. The nursing and caring staff could not have been more caring or professional. My father was with you for only 5 weeks. Again the time, care and attention he received was second to none. So a big, big thank you from their daughters and family.

My mother was taken to Roxholm Hall on 30/11/18 and I visited for the first time on the 01/12/18 and we received a really warm welcome on entering the home and we were taken to my mother's room. The home is clean and smells nice. All the staff are very cheerful and friendly and can't do enough to make the residents comfortable.

We have not one bad comment to make about the home or staff.

Wonderful caring staff, extremely patient and kind. Very helpful and accommodating. Bedroom could have been a bit more accessible. I.e. rails in bathroom, maybe a shower chair, but very clean.

What an amazing place. Our mum needed respite while our dad had a break and Roxholm Hall was offered as a place and we couldn't be happier. It's a listed building that still has some wonderful, what looks like, original features and old-world charm. The gardens are extensive and pleasant to walk through. The surrounding countryside is quiet and perfect for a care home.

The manager made sure mum was prepared for her stay, and all the staff made mum feel welcome. Her room was clean and well presented on arrival, and every time we've visited, her room was either already clean or was in the process of being cleaned. No foul smells! The food looked delicious. And the staff smile and enjoy conversing with everyone. Mum has praised the food - there's plenty and it's tasty (except she'd like more choice in cake, she has a very sweet tooth) - the staff - always friendly and never talk down to her - and the cleanliness. All wonderful praise from mum as she can be quite particular.