Ashfield House

Ashfield Avenue, Raunds, Wellingborough NN9 6DX
Review Us
9.6 49 Reviews
  • Ashfield House, Wellingborough
Ashfield House is part of the innovative and expanding Shaw Healthcare portfolio, known throughout the healthcare industry for the high levels of care their facilities provide to elderly and fragile individuals.

The home's forty bedrooms are open to admissions from people with dementia and Alzheimer's, offering en-suite accommodation and good areas for socialising with other residents.

The service is registered with the Care Quality Commission and adheres to all modern care standards, while a highly-trained team of staff look for any methods that allow them to offer more flexible and enjoyable lifestyles to their residents.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1278
  • Self-Funded Residential Dementia Care: from £1346
  • RESPITE Self-Funded Residential Care: from £1378
  • RESPITE Self-Funded Residential Dementia Care: from £1378

These prices are only a guideline, please contact Ashfield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Elizabeth Plummer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)
9.6

Ashfield House has a Review Score of 9.6 (9.638) out of 10, based on 26 reviews in the last 2 years.
Over all time Ashfield House has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Ashfield House
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Total of 49, showing 21-40
Review from Marilyn F (Sister of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic Christmas party enjoyed by all the clients and their families. Great entertainment and food. The staff worked very hard with the organisation, decorations and help and service on the day. They take excellent care of my sister-in-law who has dementia and nothing is too much trouble. The team
also have an excellent manager.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

This is such a lovely review to read, thank you. It really means a lot to the whole team to hear this about your sister-in-law's care. Your lovely comments will be passed on.

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Review from Jill J (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely visit with Mum.
Staff always very helpful and pleasant.
Mum is always well looked after and cared for.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

Thank you for leaving us this great review.
Your kind words will be passed on to the rest of the team.

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Review from Margaret F (Sister of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and care given by Shaw Healthcare staff are excellent. We appreciate this and have no regrets in our choice of care home.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

This is lovely to read, thank you. We will continue to provide this excellent care, any questions please do not hesitate to ask.

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Review from Carol H (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for five years and had her 100th birthday here in February. Cannot praise staff enough. They treated Mum as if she is their mum. After my visits I can go home and be at peace knowing Mum is being looked after.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

This is such a lovely review to read, thank you. Everyone here is one big family, your kind words will be passed onto the rest of the hardworking team.

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Review from Frederick D (Husband of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have rated excellent in most cases as it is not possible to find areas which need attention. All staff and management are genuinely committed to giving a high standard of care.
The only suggestion I have is an online site whereby you can find out, without asking staff, what the patient has had to
eat, any activities, their health etc. Some new homes have this facility.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

Thank you so much for leaving us this kind review. We appreciate your feedback and it will be passed on.

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Review from James L (Son of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is always looked after well. Carers will always talk to my dad with respect and make sure he is clean and well fed and they make sure he spends time with his family as they know that's good for his mind! He knows a lot of carers and when he is himself says how good they are, so thanks for
doing a good job.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

Thank you for leaving us this kind review. Your lovely comments about our home and the team itself will be passed on.

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Review from Richard N (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are very welcoming. Mum is comfortable and well looked after. I like the way nothing bothers the care staff, and everything is kept calm and on a friendly level. Very pleased with everything that's done for Mum.
Thanks to all the team!
Reply from Elizabeth Plummer, Home Manager at Ashfield House

Thank you for leaving us this kind review; we really appreciate it. Your lovely comments will be passed on to the rest of the team.

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Review from N H (Relative of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable, friendly and clean with no old people or smells. All staff are very amiable and friendly.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from R E (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Ashfield House enough. They have made a heart breaking decision an easy and smooth transition. The staff are dedicated, hard-working and caring. They include the family with residents and make you feel extremely welcome. my mum is safe and cared for and I couldn't be more grateful.
Reply from Elizabeth Plummer, Home Manager at Ashfield House

Thank you for your kind words, this will be passed on to our wonderful team!

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Review from Jane H (Sister-in-law of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring and friendly home. Provides excellent individualised care.
The carers and senior staff are always helpful and most importantly approachable. They take the time to listen to residents. Highly recommended.
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Review from Lisa L (Granddaughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan was very nervous about her respite stay but all staff went out of their way to make her feel happy and cared for. From meals to providing entertainment for residents, everything was first class.
Wouldn't hesitate to recommend Ashfield House.
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Review from C H (Brother of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy, homely place to be.
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Review from A C (Daughter of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place.
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Review from Susan H (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful. She has lost top teeth today. These need to be found asap as she couldn't manage another visit to the dentist. Everywhere is clean and tidy.
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Review from John C (Friend of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel satisfied with Ashfield. The service user always complains about the food but this will always be the case. Sometimes getting an answer to phone calls can be rather long.
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Review from Rebecca C (Friend of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Ashfield now for a few months. Due to covid it has been difficult to come and visit at times, but the staff at Ashfield always keep me up to date with anything. The staff are very friendly and helpful. I have not had to worry about her as the care in which she receives is 10 out
of 10.
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Review from Christine W (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here for over eighteen months now. All through the pandemic I have not had to worry about him as the care he receives is exemplary. Any problems, the care staff have always rang me. The appointment system to be able to see my dad has run so efficiently. The care staff, plus the office
guys are always so pleasant and it feels like they are my extended family.
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Review from Christine J (Friend of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is happy at Ashfield House. The staff are helpful. They assist her with her meals when needed as she has Parkinson's. She enjoys the meals which are well cooked. Her room is clean and comfortable. My friend enjoys the activities, she likes the singing. I would recommend Ashfield House to anyone.
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Review from Sue R (Daughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently in Ashfield House and she couldn’t love it more! She’s always saying how kind and helpful the staff are. The communication is fantastic and I couldn’t wish for a better care home for my mum.
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Review from S K (Daughter-in-law of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My pre-arranged visit went very well. The provision of apron, gloves and a temperature check. My own mask. Every care was taken. I felt safe. My Mother-in-law looked very well cared for.
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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Ashfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Ashfield House is calculated as follows: ( (226 Excellents x 5) + (57 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 307 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashfield House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (10)

Elizabeth

Elizabeth Plummer

Job Title: Service Manager Joined: 2010

I am the current manager for Ashfield House. I have been working for Shaw healthcare for almost ten years. Within those ten years I have spent the majority of my time at another of Shaw’s homes.


Ashfield House is a fantastic home. Since my time here, it is evident that all of the staff, no matter what their job role – have a positive and person-centred approach to all of our service users! All of the staff, including myself, thrive to keep that smile on our service users faces and for them to enjoy the time they spend here. Ashfield House has a warm and friendly vibe and I am proud to be their current manager. We like to encourage our service users (if they can), to remain as independent as possible and treat Ashfield as their home.


The staff take pride in getting to know our service users and their life histories, to enable them to build up that close, trustworthy relationship. Getting to know and supporting our service users is very important to us however, our aim is to support the relatives too! We are very keen to build up a positive repour with our relatives and friends! We are always here to answer any questions or queries you may have and offer reassurance where needed!

Gina

Gina Fearn

Job Title: Deputy Manager Joined: 2008

I am one of the Team Leaders here at Ashfield House.


I have been working at Ashfield House for a total of 13 years. My role as a Team Leader is to uphold the Shaw Healthcare’s values, which are wellness, happiness and kindness. I enjoy the responsibility of my role and take pride in ensuring the person-centred care needs are met for each resident.


My motivation to achieve is, to see happy and well cared for service users, dedicated and enthusiastic staff. Ashfield House has a very warm and friendly environment. We strive to encourage the independence of our service users and make them feel at home. In my free time, I enjoy spending quality time with my family.

Shaun

Shaun Freeman

Job Title: Support Worker Joined: 2016

I have been working at Ashfield House for 5 years. I started as a Support Worker and have made my way up to become a Senior Support Worker.


I enjoy working at Ashfield House because there is such a great team here. I enjoy the challenge and love to see a smile on the resident's faces.

Shannon

Shannon Smith

Job Title: Team Leader

I have worked at Ashfield House for nearly 2 years. My job role is Senior and Team Leader.
I thoroughly enjoy coming to work.
The staff are friendly and I enjoy looking after the residents and making them smile.
In my spare time enjoy seeing my friends

Fiona

Fiona Lawrence

Job Title: Domestic/Laundry Assistant

My name is Fiona and I have worked at Ashfield House for almost 7 years. I have 2 main roles and they are as a Laundry Assistant and as a Domestic Assistant. I am happy to help out anywhere in the home if needed. At present, I am helping the Support Workers prepare and serve breakfast to all of our residents, either in the dining room or the resident’s room. I enjoy working in the laundry and do my best to make sure all the resident’s clothes are washed and ironed to a high standard. I take pride in ensuring the clothes and linen are being folded correctly and that the linen cupboards are clean and tidy. My other role is as a domestic, again, it’s a job I get great satisfaction from. I enjoy being part of a team whose only wish is to have a spotlessly clean and tidy home for everyone who lives or works here to enjoy. It’s not all hard work though. It’s also my chance to get to know the residents and to have a chat and a laugh with them whilst cleaning their rooms. The residents are always appreciative of anything we do for them and they always thank us. I enjoy working here because of the good friends I have made and how we can all pull together when needed and work as a team.

Keeley

Keeley Buffham

Job Title: Support Worker

I have worked at Victoria House for nearly 11 years, it was my first ever job all those years ago.
I enjoy getting to know the residents' life histories in depth, this also helps me adapt the care I give to be person centred.
Ashfield House is a positive friendly place to work and I’ve always felt supported by my colleagues and Management.
In my spare time, I am a Mum to 3 young children, my eldest children have visited Ashfield House since they were 2 weeks old up until Covid.
The residents love when they see them and would always be smiling.

Natasha

Natasha McBride

Job Title: Support Worker Joined: 2017

I have worked at Ashfield House for 7 years. Within those 7 years I have worked my way up to Senior and have progressed to covering nights as Team leader


I love coming to work to see and care for the residents, I enjoy listening to them reminisce on their past and help them to remember things. Hearing their stories helps me get to know the residents better and be able to adapt my caring role to suit their needs. We have lots of activities for the residents and when we have entertainers on we all enjoy getting those that are able, up singing and dancing.


Ashfield is a very caring home, the team are very honest and trustworthy with the residents being our number one priority, just like one big happy family.

Charli

Charli Ford

Job Title: Support Worker Joined: 2022

I have worked at Ashfield House for 18 months, this was my first caring role, at first it was a little daunting as you don’t really know what to expect but I have really enjoyed my learning process.


Getting to know the residents and what their needs are helps when doing my caring role. I love seeing the residents happy and smiling which makes my day worthwhile.


I would like to in time progress to a higher level of care within Ashfield as it is a very happy home to work in and the staff team are brilliant.

Ilona

Ilona Wroble

Job Title: Activity Worker Joined: 2013

I began working for Ashfield House in 2013 as an Activity worker. We have entertainers come into the home on a weekly basis as well as chair keep fit sessions. The residents really enjoy listening to the singing and it is wonderful to see them singing along and those that are able get up dancing with other residents and staff.


We have a reading section and a place to do jigsaws which the residents all enjoy doing. I love my job and it is a pleasure to come to work, seeing the residents happy, it is their home and we try to maintain as much independence as is possible for each individual.


The staff are very caring and we all work very much as a Team to maintain the wellness and happiness of our residents.

Nicky

Nicky Hodgson

Job Title: Support Worker Joined: 2004

I started work at Ashfield House in 2004, as a Support Worker and also cover Senior Support roles.


I really enjoy my job and have seen a lot of changes of how people deal with Dementia and the understanding of this condition. I help mentor other members of staff joining our team, sometimes this is an eye opener as they do not realise the amount of hard work that is involved within the Support role.


The team at Ashfield are very knowledgeable and have the upmost respect and time for all our residents. We all ensure that residents are cared for keeping their own dignity and as much as possible their independence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashfield House to verify any information. View our terms and conditions. Ashfield House has an Enhanced Service - more info.