Burlington Court Care Home

Roseholme Road, Northampton NN1 4RS

Burlington Court Care Home is purpose-built for individuals living with dementia. There is also a separate ground floor area housing 24 residents who are elderly frail and without a diagnosis of dementia.

Residents have a number of communal areas to spend time in, including several lounges and dining areas, along with two large enclosed gardens, an activity centre and coffee bar. All residents have their own bedroom with en-suite facilities. Residents are comfortable in the well-presented, relaxing environment, staffed by a well-trained, talented team of care professionals who are able to achieve effective results and look after people up until the end of their lives.

Burlington Court has its own hairdressing salon and has regular visits from chiropodists and opticians, while having a varied and enjoyable schedule of activities, entertainment and outings available to residents arranged by the Lifestyle Support team. The home underwent a refurbishment in 2014 and in 2016 further improvements were made where a cafe/bar was built for use by the residents and their families.

The home is extremely proud to be one of the few homes in the country to achieve an Outstanding rating from CQC. This was first achieved in February 2016 and again in March 2017.

Group: Hampton Healthcare

Person in charge: Adam Turvey (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 102 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish, Tagalog

Single Rooms: 98

Shared Rooms: 2

Rooms with ensuite WC: 98

Weekly Charges Guide: Personal Care Single from £835 (These prices are only a guideline, please contact Burlington Court Care Home to find out the exact price for your requirements.)

A fully inclusive weekly fee of £835

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Welcome anytime.

Parking:

Burlington has on site parking secured by electronic gates. For access please drive up to the gates.

Latest Care Quality Commission* Report on Burlington Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Burlington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Burlington Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.712 for Burlington Court Care Home is calculated as follows: ( (285 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 372 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.441 Points relating to the number of positive Reviews for Burlington Court Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.4 positive Reviews (102 registered maximum number of service users ÷ 5). 9 Reviews ÷ 20.4 Target = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Burlington Court Care Home has a Review Score of 9.2 (9.153) from 31 Reviews


Average Ratings

  • Excellent
    27
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burlington Court Care Home?

  • Extremely LIKELY
    31
  • Likely
    0
  • Don't know
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  • Neither Unlikely or Likely
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  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Burlington Court Care Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My husband has been a resident at this care home since September 2017 he has Vascular Dementia and Alzheimers. I cannot praise the staff, they are the most caring, attentive and patient men and women I have ever encountered. The rooms are all light spacious and airy, the food is of a very high standard with choices and plenty of it if the residents want it, all cooked on the premises.
My family and myself feel we were very lucky to have got him into here. It was recommended to us by the Social Worker for the elderly who assured us she would not have a relative of her go any other than Burlington Court Care Home.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Adam Turvey, Home Manager at Burlington Court Care Home responded to this review on 23 Apr 2018:

Many thanks for your kind words.

I have been in many care home visiting, but I must say this care home is simply the best. The management and care staff go above and beyond to make everyone welcome when visiting. I am at Burlington often, most days. Each and every one of the care staff are amazing with residents. Burlington is such a happy place to be. I would say" outstanding" even the maintenance man is amazing.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Caring staff who smile and are happy to provide care of all kinds to complex and challenging patients. The care is given without comment and/or adverse reaction to difficult situations. True professionalism of the staff who are supported by team leaders and above shines through. Every visit I have made has reinforced the decision made to place my mother-in-law into the care of this wonderful care home.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident for nearly a year now and at first, I feared I had lost him but now I feel I have gained an extended family. The home welcome my visits any time and always inform me of any falls or changes in his condition. I feel secure in the knowledge that he is well cared for and the professionalism of all staff from restaurant, housekeeping, activities team, carers and management is excellent. No matter what challenges the staff face, including settling in new residents, to end of life care, they work with good humour and genuine care for the resident and their families.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Dad has been in the home for some 3 1/2 years and for mum this is her second week. We chose Burlington Court for mum because of the great care dad had received and she has settled very well.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

We sadly lost our mum in October; mum came to Burlington Court suffering from delirium and dementia but with difficult behaviours. Mum was scared by her position and fiercely protected her independence and privacy. The staff invested so much time and patience to respect her views and yet encourage her to join in. It took 2 years for mum to adjust to care home living and for her room or her place at her table to become the place she felt safest. She grew to love the staff and frequently told them so.

Nothing is perfect, however, without doubt, everyone from maintenance man, housekeeping, carers, the manager tried their very best to make mum feel cared for and special. The unit staff (Windsor) personalise the care to the resident, no one size fits all. The manager will consider any request to make your loved one feel relaxed, so long as safety isn't compromised. Staff always make time to support relatives, care plans, medical updates often just a much-needed hug and tea.

Absolutely recommended.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very disappointed by the awful smell we are greeted with as we enter the upper landing. It makes you want to be sick, burns your nasal passages.
Communal room is again dirty with food over chairs and floor and there is a side table with broken leg.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   2.5 out of 5

My mother was resident at Burlington Court for over 2 years until her death, during that time she was treated with love and respect. Her care was always appropriate and I was always kept informed if there were any problems with her health. The management and staff are all very friendly and helpful whilst being efficient and work together to make the atmosphere in the home a happy one.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Adam Turvey, Care Home Manager at Burlington Court Care Home responded to this review on 12 Sep 2017:

Thank You, Glenda, for your kind comments. Your mother will be missed but remembered by us all.

Kind regards.

Adam.

I have been using Burlington Court Care Home for the past five months now for mum's respite care. Sometimes for a weekend as well as one week.
The staff are always super friendly when they see mum which makes her feel relaxed and at home.
She is well looked after, staff are efficient, friendly and know how to make a 94 year old lady with dementia feel very relaxed. I always recommend Burlington Court to anyone who asks.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father was reluctant to go into a care home, but failing ability to be on his own forced our hand.
One morning found dad sitting at a dining table tucking into bacon, eggs, toast and marmalade and a cup of tea. I've just had a lovely bath "he said" this will do me. He likes sitting in his favourite chair reading his paper. The residents are taken out for pub lunches afternoon teas, trips to the theatre walks round the local park, daily exercises, quiz's, painting and cookery also available. Nothing is too much trouble for the staff. If dad should feel poorly he was tenderly cared for in bed. Meals are tasty and varied. Residents are seated at linen covered tables and served three meals a day plus snacks and drinks throughout the day. I can't sing the praise of the staff enough a terrific team.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very satisfied with the care provided. All staff are very caring and helpful.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am so pleased that we found Burlington Court for Mum. When we first looked for a care home we thought the cost would be too much because of the "look" and facilities.
In the end, because of Mum's deteriorating condition and her previous home's escalating charges, Burlington Court was a far better proposition - and their rates are fixed for a year.
The care is amazing. The rooms are immaculate and every single member of staff knows Mum and knows me and my family.
Thank you so much.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

A home that is friendly and clean, not smelly at all. Staff are great! But always busy, none of this sitting down doing nothing! Food is okay, sometimes you wonder who thought of the menu but they like old-fashioned grub. Mum is happiest in the sun and a full belly. The staff take her out in the garden in the summer.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

When I visit, ALL staff from the handyman to the management staff are very friendly and accommodating. I'm always made to feel welcome and given a cuppa and cake. If it's mealtimes I'm invited to join him for lunch or tea. I like the idea of putting a menu on the dining table. Residents who are able can choose from a variety of home cooked food. The carers really care and speak to the residents with patience and kindness. I never heard a raised voice even in challenging circumstances.
It's not the easiest job in the world but staff work as a team and shows. My daughter and I visited many care homes before choosing Burlington Court. We definitely made the RIGHT choice.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Our family member is always dressed neatly with co-ordinated outfits and jewellery. She has her hair and feet done on a regular basis.
There is a choice of meals at every sitting. The staff are very attentive at all times. There are opportunities for trips out and also in-house entertainment on a regular basis.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very friendly, caring staff notice even the little things that make a difference to the residents, always have time to welcome visitors and give updates. Welcome to visit anytime. Clean and safe environment. Rooms can be personalised. Choice of fresh food cooked for each meal. Good variety of activities caters for all, including families, to participate with regular local outings.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been at Burlington for over a year now and settled in almost immediately.
It has been the hardest year of my life to see my mum slipping away from me as she doesn't remember me mostly but at least I know she is really cared for and looked after.

The manager and his team have made her very welcome and the entertainment staff especially are brilliant.

Thank you for everything xxx

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very caring staff all of them go the extra mile to care for the residents. The staff are very encouraging to the residents without being too pushy. The activities programme is excellent and it's nice that they go onto the units to do activities rather than always gathering in one room. I always recommend Burlington to others. Wish there were more car parking spaces though.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the first time we viewed this amazing home, all our prayers were answered. With Dad having Interlobe Dementia his condition was deteriorating fast and 2 other homes were unable to cope with this. This amazing place is Dads home until the day he leaves this mortal life. He has settled in well and a year on the staff have been brilliant in solving any issues that have occurred. Mainly Dad leaving his items all around the home. Security is brilliant and a good ease knowing that he was safe and unable to escape unlike the previous home. The staff have good a understanding of Dad. I would recommend anyone that is looking to view here and they will have no hesitations on moving here.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was in Burlington Court Care Home for 4 years before she died. The staff were excellent, nothing was too much trouble and facilities were first class. I cannot recommend them enough.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Sister-in-Law has been a resident of Burlington Court Care Home over the last 12 years until her peaceful death at 96 years in July.
The administration and the staff have all been caring and efficient and we as a family are enormously grateful for the 24-hour care that has been available.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother who was 91 entered this care home in February 2016, but unfortunately passed away in May 2016. However, during the time Mum was in Burlington Court she received excellent care from all members of staff. The rooms are pleasant and are kept immaculately clean by the cleaning staff. The kitchen staff provides a varied selection of foods to a high standard, no ready meals here. My mother settled into the home very well, particularly as she was extremely reluctant to give up her home, having heard only the horror stories of care homes, but Burlington Court, in my opinion, sets a high standard, which few if any could beat. During the last few difficult days Mum was kept clean and comfortable, and looked after with dignity and compassion. It was a great comfort to know she was so well cared for during the last few weeks of her life. The staff also help relatives deal with their feelings when a family member enters into care. I have no hesitation in highly recommending this home.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Burlington have been exceptional in their handling of my late fathers care. They treated him with dignity as an individual with feelings. They make an extremely hard job look very easy through their genuinely caring manner.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in this home for around 9 years. She has suffered from dementia all that time and lately it has been very severe until she passed away last week. I just want say that the staff there have always been very caring and have given me the reassurance that I needed to ensure she was being well looked after. There have been bad times but the support of the staff has always been given with patience and understanding. Thank you to you all.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

My father came into Burlington Court 12 months ago when I could no longer manage his care at home.

I cannot rate the care he has received highly enough. Or the support I have received.

Most of the staff on his unit are the same staff who welcomed him in. Very unusual.

For the past 4 months he has been bed-bound. He has been turned regularly and consequently has had no bed sores.

He is kept spotlessly clean and he is in a lovely room.

Now he is approaching the end of his life and he will do so in the same room with the same staff. There is policy of keeping residents rather than shipping them out to hospital.

A relatives room has been made available for me if I need it.

My father who is deaf and blind and has dementia has been treated with dignity and tenderness. I could not wish for better care.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother came to Burlington Court in July 2015 aged 99 years old, and almost blind, she was no longer able to look after herself. Since then, the family and caring staff have tended to mum's needs, and offered every encouragement. She is content and comfortable, and our worries are eased now that she received 24 hour care. Recently, the home hosted a lovely party to celebrate mum's 100th birthday.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father went to reside at Burlington Court in August of last year and didn't take long to settle in. Having lived in his own home until then the family wondered whether he would adjust to living in this type of community but he did. He was made to feel very welcome. The staff are wonderful, nothing is too much trouble, they are all so cheerful and caring. In house entertainment is provided and he is taken out for lunches and afternoon tea which he enjoys. He regards Burlington as his home and it is a comfort to his family that he feels safe and happy there. We are so pleased we found this wonderful home for dad.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Tej Sehmi, Operations Manager at Burlington Court Care Home responded to this review on 14 Mar 2016:

Thank you for your kind message. It is a pleasure to have your father living here with us.

I am very happy with the care my mother receives at Burlington Court and relieved to know that she is now safe after a difficult year. As I can only visit at the weekends I only see that situation which is obviously quieter than weekdays but I can view the photographs to see that she is starting to join in the activities. The staff treat her kindly and with respect.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Hi there Manager and Staff Thank you so much for sending me your up and coming events. Every time I visit The Burlington Residential Nursing Home I have so much fun joining in with the activity team. The way your staff look after, respect and entertain the residents is outstanding. Your dining room and the food that is served is hotel standard, the choice is very inviting and having eaten there on many occasions I can definitely recommend the menu so keep up the good work and I hope to see you soon.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum lived at Burlington Court for the last 18 months of her life, passing away peacefully surrounded by a team of dedicated, loving people who supported her and the family to the end. She was happy at Burlington Court, treated with dignity and came out of herself enjoying company and activities. I closely monitored her time and the care provided watching and listening to staff interactions whenever I visited (at least weekly for half a day) I always felt she was treated as if a member of each member of staff's family. I was treated as if mum was the only person they were caring for they are an exceptional team.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My father was cared for at Burlington Court for the last seven months of his life. The staff are extremely well trained in dementia care and nothing was too much trouble for them. They treated dad with dignity care and compassion throughout his time there and supported the family with just as much care. It meant so much to all of us to know he was safe and well cared for. Burlington staff are exceptional having experienced two other homes prior to dad joining them. I cant praise them enough for what they did for dad and the family.

How likely would you be to recommend Burlington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 25 May 2018

We currently have one fully furnished en-suite room based on our dementia care wing. Full inclusive weekly price of £835 per week

Awards / Recognitions

May 2016

December 2012

Best Dementia Manager

Recipient: Burlington Court Care Home

Date: Monday 17 Dec 2012

more details

October 2011

Job Vacancies

Staff Profiles

Adam

Adam Turvey

Job Title: Care home Manager

Joined: 2008

Description:

Adam started at Burlington in 2008 and is our registered care home Manager. He has a team of four unit Managers that work alongside him to uphold the high standards of service Burlington offers to residents living here.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Burlington Court Care Home