Burlington Court Care Home

My sister has early-onset Alzheimer's. She is only 61 years old. The staff look after her in an age-appropriate way. They try to keep her young. Nothing is too much trouble for them, even when she has difficult days. I am always welcomed warmly and advised of her mood when I visit, which helps me approach her correctly.

Extraordinary care within a remarkably efficient operation. After just a few days I know not only that my Dad is where he needs to be, but also that I can sleep well knowing he is in a caring, safe, and well managed home. The manager's focus is on care and it shows throughout his staff and their kind attention to the residents as individuals. (They also attend to the very real concerns of a "novice" son, who has no prior experience of an elderly relative with onset dementia.) Bravo!

The high marks that I have given are a true reflection of everybody and everything relating to this care home. I recommend this home to anyone because I have had the privilege of seeing the loving care given to my brother and he loved it. I will go further and say that God forbid anything happening to me, I would have no problem in going into Burlington.

If I had to go into a home this would be the one.

As a family, we can't thank the staff at Burlington Court Care home enough for the care they gave Dad in his final few months spent with us. Despite his battle with dementia, they all treated him as the person he was and helped maintain his dignity to the end. He mattered as an individual to them all and that helped us cope with the sadness we all felt.

We always speak highly of Burlington to anyone who asks us about the standard of care. The staff are patient and kind in their treatment of the residents. We never hear a cross word spoken and Mum often told us how ‘nice the girls and guys are there’.

They do their best for vulnerable people in the most difficult times of their lives and we thank you for the support that you gave to families like ourselves as well.

The facilities, food, environment, activities and homely feel of the place is second to none.

With love and thanks.

I came to visit an elderly work friends wife. What a nice reception I received both on the phone and on arrival. The staff welcomed me and offered a drink on my arrival as well as the clients. I was overjoyed to see the resident happy and well. After years of depression she seems over it and comfortable. The staff were a joy to see around happy and smiling. The clients talking about lots of activities they have been engaging in. One staff member sitting and holding the hand of a client and speaking with her. Such genuine care. I've visited a few care homes but this certainly made me very happy to be there. Congratulations all staff you are a delight.

My stepfather was a resident with Burlington Court Care Home. All the staff I encountered were extremely polite, approachable and friendly. It was obvious to me they cared about the wellbeing of all the residents. The care home is clean, bright and comfortable for the residents as well as being well maintained. I would certainly recommend Burlington Court Care Home to others.

Our lovely mum spent her last 3 months in the care of the most amazing team of people. We can honestly say that every single member of staff made us feel so welcome and took such great care of our lovely mum. She was treated with such love, respect and total dignity at all times and we will be forever grateful. The manager should be so proud of his home as each and every member of staff certainly do care. Thank you.

My mum suffered with dementia and spent her last two and a half years at Burlington Court on Tudor. All the staff worked so hard to meet her needs. The care, compassion and kindness of all the staff was outstanding. We were always made to feel so welcome when we came to visit and are always informed of any health issues. We would highly recommend Burlington Court - the cleanliness of the rooms and communal areas, space inside to walk and wander, beautiful well kept gardens to sit in, the extensive range of food and snacks on offer, the abundance of activities taking place for the residents and relatives to enjoy and the first class care and support of all the highly skilled staff. We know she was so well looked after - thank you to all.

We thank all the staff as all are so involved.

This bright, airy home has a very friendly and pleasant atmosphere. From the moment you enter the reception area, you are met with a smile and a warm welcome. The home is nicely and well furnished and everywhere is clean and tidy. The dementia area is totally secure, yet easy to access with coded doors. My mother's needs are quite demanding, but the staff go out of their way to ensure they are met fully. They review her needs regularly and efficiently. My mother is kept comfortable by staff who care for her in a warm and genuinely caring manner.

I have been in many care home visiting, but I must say this care home is simply the best. The management and care staff go above and beyond to make everyone welcome when visiting. I am at Burlington often, most days. Each and every one of the care staff are amazing with residents. Burlington is such a happy place to be. I would say" outstanding" even the maintenance man is amazing.

Caring staff who smile and are happy to provide care of all kinds to complex and challenging patients. The care is given without comment and/or adverse reaction to difficult situations. True professionalism of the staff who are supported by team leaders and above shines through. Every visit I have made has reinforced the decision made to place my mother-in-law into the care of this wonderful care home.

My husband has been a resident for nearly a year now and at first, I feared I had lost him but now I feel I have gained an extended family. The home welcome my visits any time and always inform me of any falls or changes in his condition. I feel secure in the knowledge that he is well cared for and the professionalism of all staff from restaurant, housekeeping, activities team, carers and management is excellent. No matter what challenges the staff face, including settling in new residents, to end of life care, they work with good humour and genuine care for the resident and their families.

Dad has been in the home for some 3 1/2 years and for mum this is her second week. We chose Burlington Court for mum because of the great care dad had received and she has settled very well.

We sadly lost our mum in October; mum came to Burlington Court suffering from delirium and dementia but with difficult behaviours. Mum was scared by her position and fiercely protected her independence and privacy. The staff invested so much time and patience to respect her views and yet encourage her to join in. It took 2 years for mum to adjust to care home living and for her room or her place at her table to become the place she felt safest. She grew to love the staff and frequently told them so.

Nothing is perfect, however, without doubt, everyone from maintenance man, housekeeping, carers, the manager tried their very best to make mum feel cared for and special. The unit staff (Windsor) personalise the care to the resident, no one size fits all. The manager will consider any request to make your loved one feel relaxed, so long as safety isn't compromised. Staff always make time to support relatives, care plans, medical updates often just a much-needed hug and tea.

Absolutely recommended.

Communal room is again dirty with food over chairs and floor and there is a side table with broken leg.

My mother was resident at Burlington Court for over 2 years until her death, during that time she was treated with love and respect. Her care was always appropriate and I was always kept informed if there were any problems with her health. The management and staff are all very friendly and helpful whilst being efficient and work together to make the atmosphere in the home a happy one.

She is well looked after, staff are efficient, friendly and know how to make a 94 year old lady with dementia feel very relaxed. I always recommend Burlington Court to anyone who asks.

One morning found dad sitting at a dining table tucking into bacon, eggs, toast and marmalade and a cup of tea. I've just had a lovely bath "he said" this will do me. He likes sitting in his favourite chair reading his paper. The residents are taken out for pub lunches afternoon teas, trips to the theatre walks round the local park, daily exercises, quiz's, painting and cookery also available. Nothing is too much trouble for the staff. If dad should feel poorly he was tenderly cared for in bed. Meals are tasty and varied. Residents are seated at linen covered tables and served three meals a day plus snacks and drinks throughout the day. I can't sing the praise of the staff enough a terrific team.