Cheney House

Rectory Lane, Middleton Cheney, Banbury OX17 2NZ
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9.8 72 Reviews
  • Cheney House, Banbury
Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.

The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.

The facility itself includes its own sensory and relaxation room, a private and secure garden where residents can relax, as well as providing both physio and aromatherapy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1500
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1000 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500

These prices are only a guideline, please contact Cheney House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charito Garcia (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 60 only
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • No set visiting times, everyone welcome even throughout mealtimes.

Parking

  • Cheney House has parking and private

Cheney House Reviews (72)

Total of 72, showing 41-60
9.8

Cheney House has a Review Score of 9.8 (9.787) out of 10, based on 12 reviews in the last 2 years. Over all time Cheney House has 72 reviews.

Overall Experience

  • 39
  • 28
  • 4
  • 1
  • 0

Date Published

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Review from Claire B (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely kind, caring and professional.
They helped mum to settle quickly and made sure she was happy and comfortable. There is always a large variety of activities on offer to the residents and every effort is made to cater to all of their needs.
Very happy that mum was able to attend
this establishment in her hour of need. It had a tremendous impact on her and helped improve her quality of life. Thank you all so much.

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Review from Diane W (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Cheney House on emergency respite. It was a smooth transition for me and my husband. The home manager supported me and explained everything from when we arrived.
The staff were all brilliant. I was made to feel welcome from when we arrived I couldn't have asked for better
at a difficult time.

Reply from Paula Munday, Manager at Cheney House

Welcome to Cheney House.

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Review from B C (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention, could not fault the care home.
They take great care of your family and treat them so well.

Reply from Paula Munday, Manager at Cheney House

Thank you for your review. I hope you're are all keeping well.

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Review from Dawn (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring, not only to residents but also family. The facilities are clean and cared for. The manager is an exceptional human being. She is on top of all her residents at all times. She always gives an up to date update on residents and takes the time to explain with patience and
care.

Reply from Paula Munday, Manager at Cheney House

Thank you, Dawn, it's been lovely to see you again.

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Review from Alicia R (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and helpful, going beyond the call of duty on most occasions. I cannot compliment them highly enough. My father is always clean and tidy and always seems contented (despite not being aware where he is). A huge thank you to staff and management.

Reply from Paula Munday, Manager at Cheney House

Thank you, Alicia.

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Review from Pat C (Wife of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good level of care, kind and considerate staff.
Excellent food.
My husband is always clean and changed and well cared for.

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Review from Robert B (Brother of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my recent visit to Cheney House, I found my sister well cared for. I thought that the staff looked after her and myself very attentively. The surroundings whilst ageing were kept in a clean condition. I am looking forward to my next visit.

Reply from Paula Munday, Manager at Cheney House

It was lovely to see you all in birthday celebrations.

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Review from John N (Relative of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, helpful staff. Agreeable but well disciplined and carry out procedures with respect and care. We visit regularly but on different days and always receive a greeting on arrival. The house is warm and clean.

Reply from Paula Munday, Manager at Cheney House

Thank you for your positive feed back John.

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Review from E S (Niece of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now made several visits to my aunt and each time I have found the staff to be very helpful and kind to the residents and myself. She always seems to receive sympathetic attention which fully takes into account the treatment she requires.

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Review from W W (Brother of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving into care at the end of last year my brother has settled quite well, although after a lifetime working on a farm he finds it hard not to be able to go outside. Hopefully, with the better weather, he will be able to enjoy the garden area.

Reply from Paula Munday, Home Manager at Cheney House

Thank you Bill, weekly outings to the Church in the village are being enjoyed at present. Once the warmer weather is here we will be using the outside/community daily.

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Review from Patrick C (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with dad's care. He's happy and content. His room is clean and he always looks presentable.
Staff are pleasant and ask if we want refreshments.
He's well fed and enjoys his food. Management are always available if we have any questions.

Reply from Paula Munday, Home Manager at Cheney House

Thank you Charlie.
Your Dad is very settled at Cheney House.

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Review from Elizabeth W (Sister-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brother went to the care home in a very poor state after not looking after himself and being in hospital. Within a few weeks, he was looking a lot better, eating well and putting on weight. He joins in the activities, which he would never have done before. We have no complaints whatsoever about the
way he is being cared for.

Reply from Paula Munday, Home Manager at Cheney House

Thank you, Elizabeth, what a change a few months make.

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Review from Craig L (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum every day. She is settled and happy at Cheney House. The manager makes me feel welcome and will update me on my mum's care. All the care staff are fantastic and care for my mum very well. I like to see the activities lady flower arranging with my mum.
The staff will offer me drinks
when I go to visit mum, I have no concerns and know she is safe.

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Review from L Y (Resident) assisted by family/friend published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here at Cheney, I like to play bingo.
The meals are very good and they always give me extra when I ask.
I like to spend time with my daughter when she visits on a Wednesday and Sunday.
All the staff are very caring. The manager comes to see me every day to make sure I am OK.

Reply from Paula Munday, Manager at Cheney House

This is lovely and we appreciate your feedback - I will pass on to all staff at Cheney House.
Thank you kindly.

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Review from Gladys M (Resident) assisted by family/friend published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that all the staff are very caring, I feel loved. When I worry about my family, the staff support her. The food is lovely and plenty of choices - often too much.


The bedroom is always kept clean and tidy.

Reply from Paula Munday, Manager at Cheney House

Thank you, Gladys.

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Review from Anna F (Daughter-in-law of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy whenever I visit. No worries with her at all here. Always clean and tidy and the room is kept clean. Food is nice and she seems to enjoy it. The manager is very good, any problems she informs me right away and sorts them out asap which is very good for me as I know Mum is well looked
after. She is a very caring person and she only cares for the welfare of the residents and it shows in everything she does for them. She is a lovely person, I would not want my mum here if she was not.

Reply from Paula Munday, Manager at Cheney House

Thank you, Anna.

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Review from Margaret G (Wife of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleased with the way my husband has been looked after. No real complaints and any issues have been put right and my husband is happy and settled.

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Review from Ken G (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum admitted 14th August 2017. She has settled in well and the family are very pleased.

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Review from Maureen R (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting my mother I noticed how gentle, kind and considerate a particular Kitchen Assistant was. Not enough praise is given to people who deserve it. There always seem to be plenty of complaints but this lovely girl needs some praise. A valuable member of staff.

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Review from Rosemary H (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother moved into Cheney House in November 2016. She was given a very nice, ground floor room. She immediately was given special care for the first month until she was more used to things. She is very fond of some of the care workers and misses them when they are not there. She particularly likes
the activity lady who makes her feel needed eg making cakes for everybody. My sister and I are very happy with the way our mother is cared for, all the staff are friendly and kind to residents and family.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Cheney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Cheney House is calculated as follows: ( (118 Excellents x 5) + (16 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 141 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cheney House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

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Charito Garcia

Job Title: Registered Manager

Joined: 2005

I am a board passer for teaching Psychology and Health Care in the Philippines for over ten years. I then migrated to UK to put into actions all the knowledge and essential principles from teaching into working in care homes. My experienced for nearly more than 20 years in the care industry lead me in maintaining a high level of professional commitment and values and meeting expectations required by both the regulator and the company.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cheney House to verify any information. View our terms and conditions. Cheney House has an Enhanced Service - more info.