
I cannot recommend it enough. The care is outstanding.Carol C(Daughter of Resident/Service User)

The manager and her team care caring, professional and transparent.Nicola K(Stepdaughter of Resident/Service User)

The home is in a nice setting and secure. The staff are fantastic and so kind.G E(Son of Resident/Service User)

I cannot recommend it enough. The care is outstanding.Carol C(Daughter of Resident/Service User)

The manager and her team care caring, professional and transparent.Nicola K(Stepdaughter of Resident/Service User)

The home is in a nice setting and secure. The staff are fantastic and so kind.G E(Son of Resident/Service User)

Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.
The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.
The facility itself includes its own sensory and relaxation...
Care Provided by Cheney House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Cheney House for full pricing details and T&Cs.
Contact Cheney House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Charito Garcia(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (12)
Visiting
- No set visiting times, everyone welcome even throughout mealtimes.
Parking
- Cheney House has parking and private
Cheney House Reviews (79)
Cheney House has a Review Score of 9.6 (9.565) out of 10, based on 14 reviews in the last 2 years.
Over all time Cheney House has 79 reviews.
The team offer a very friendly, welcoming environment involving all residents in activities, family and friends are welcome to visit their loved ones at times which are best for them as no appointments needed to visit at times which are best for them as no appointments are needed to visit. I am made to feel very welcome by staff offering refreshments, such as coffee/tea and always asked if I would like to join my loved one for lunch before I leave. Overall I am very happy with the level of care for my husband from the team.
Thank you for your positive feedback Margaret.
Having got my father and father-in-law in Cheney House, I cannot recommend it enough. The care is outstanding. I feel that even though sometimes we don't visit enough, I know that they are both well cared for. It puts mine and my mum's minds at ease to know how well they are cared for. The maintenance of Cheney House is always being done to improve it and everywhere is always clean and hygienic.
The new driveway is marvellous, it is reassuring that residents and visitors no longer have a trip risk outside the home and better for vehicles now that there are no potholes!
The home is kept clean and hygienic when there is a risk of infection, visitors are stopped. The manager and staff are friendly, show an interest in me and my family and offer support when emotions run high. Cups of tea are offered at every visit and having kindly been invited to stay for dinner on my Grandad's birthday, I can say that the food is fabulous!
This is the first time my wife has had to go into a care home. I went to view Cheney house with my daughter and we found the home was neat, tidy and clean. The room my wife was given was very good. My wife has settled in well and I am at ease about where she is and see her once a week, as does our daughter.
They cared for my grandad and I can’t praise them enough for the help and support they gave my family and me. My family was kept informed of anything that needed attention and we were able to visit any time for any duration. Excellent care by amazing staff thank you xx
The manager and staff of the home deserve the highest praise for the patience and care given to my father and other residents. They work closely with my family to give the best care to meet the needs of my father on a daily basis.
My father in law received great care at Cheney House. The staff are professional and attentive and take care of his every need. They plan a wide range of activities for him to engage with, have excellent meals and snacks and monitor his overall wellbeing. The care home is well managed and has a "family feel" to it. We are extremely pleased with the provision.
Thank you P C.
They helped mum to settle quickly and made sure she was happy and comfortable. There is always a large variety of activities on offer to the residents and every effort is made to cater to all of their needs.
Very happy that mum was able to attend this establishment in her hour of need. It had a tremendous impact on her and helped improve her quality of life. Thank you all so much.
The staff were all brilliant. I was made to feel welcome from when we arrived I couldn't have asked for better at a difficult time.
Welcome to Cheney House.
They take great care of your family and treat them so well.
Thank you for your review. I hope you're are all keeping well.
The staff are kind and caring, not only to residents but also family. The facilities are clean and cared for. The manager is an exceptional human being. She is on top of all her residents at all times. She always gives an up to date update on residents and takes the time to explain with patience and care.
Thank you, Dawn, it's been lovely to see you again.
The staff are always kind and helpful, going beyond the call of duty on most occasions. I cannot compliment them highly enough. My father is always clean and tidy and always seems contented (despite not being aware where he is). A huge thank you to staff and management.
Thank you, Alicia.
Excellent food.
My husband is always clean and changed and well cared for.
During my recent visit to Cheney House, I found my sister well cared for. I thought that the staff looked after her and myself very attentively. The surroundings whilst ageing were kept in a clean condition. I am looking forward to my next visit.
It was lovely to see you all in birthday celebrations.
Pleasant, helpful staff. Agreeable but well disciplined and carry out procedures with respect and care. We visit regularly but on different days and always receive a greeting on arrival. The house is warm and clean.
Thank you for your positive feed back John.
I have now made several visits to my aunt and each time I have found the staff to be very helpful and kind to the residents and myself. She always seems to receive sympathetic attention which fully takes into account the treatment she requires.
Since moving into care at the end of last year my brother has settled quite well, although after a lifetime working on a farm he finds it hard not to be able to go outside. Hopefully, with the better weather, he will be able to enjoy the garden area.
Thank you Bill, weekly outings to the Church in the village are being enjoyed at present. Once the warmer weather is here we will be using the outside/community daily.
Staff are pleasant and ask if we want refreshments.
He's well fed and enjoys his food. Management are always available if we have any questions.
Your Dad is very settled at Cheney House.
Brother went to the care home in a very poor state after not looking after himself and being in hospital. Within a few weeks, he was looking a lot better, eating well and putting on weight. He joins in the activities, which he would never have done before. We have no complaints whatsoever about the way he is being cared for.
Thank you, Elizabeth, what a change a few months make.
The staff will offer me drinks when I go to visit mum, I have no concerns and know she is safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cheney House.
There are no upcoming events for Cheney House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 28 Feb 2020Recipient: Regal Care Trading Ltd
- 28 Feb 2019Recipient: Regal Care Trading Ltd
Meet the Team (1)

I am a board passer for teaching Psychology and Health Care in the Philippines for over ten years. I then migrated to UK to put into actions all the knowledge and essential principles from teaching into working in care homes. My experienced for nearly more than 20 years in the care industry lead me in maintaining a high level of professional commitment and values and meeting expectations required by both the regulator and the company.
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