Cheney House

Rectory Lane, Middleton Cheney, Banbury OX17 2NZ
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9.8 76 Reviews
  • Cheney House, Banbury
Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.

The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.

The facility itself includes its own sensory and relaxation room, a private and secure garden where residents can relax, as well as providing both physio and aromatherapy.
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Care Provided by Cheney House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1400

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Cheney House to find out the exact price for your requirements.

Contact Cheney House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cheney House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Charito Garcia (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 60 only
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • No set visiting times, everyone welcome even throughout mealtimes.

Parking

  • Cheney House has parking and private

Cheney House Reviews (76)

9.8

Cheney House has a Review Score of 9.8 (9.783) out of 10, based on 16 reviews in the last 2 years.
Over all time Cheney House has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cheney House
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Total of 76, showing 41-60
Review from David S (Husband of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first time my wife has had to go into a care home. I went to view Cheney house with my daughter and we found the home was neat, tidy and clean. The room my wife was given was very good. My wife has settled in well and I am at ease about where she is and see her once a week, as does our daughter.
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Review from Haley B (Granddaughter of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cheney House provides the highest standard of care to all service users. The meals are fantastic and varied, they have activities daily and anything service users requires staff will go above and beyond to get it.
They cared for my grandad and I can’t praise them enough for the help and support they
gave my family and me. My family was kept informed of anything that needed attention and we were able to visit any time for any duration. Excellent care by amazing staff thank you xx
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Review from Tracy B (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff of the home deserve the highest praise for the patience and care given to my father and other residents. They work closely with my family to give the best care to meet the needs of my father on a daily basis.
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Review from P C (Daughter-in-law of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father in law received great care at Cheney House. The staff are professional and attentive and take care of his every need. They plan a wide range of activities for him to engage with, have excellent meals and snacks and monitor his overall wellbeing. The care home is well managed and has a "family
feel" to it. We are extremely pleased with the provision.
Reply from Paula Munday, Manager at Cheney House

Thank you P C.

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Review from Claire B (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely kind, caring and professional.
They helped mum to settle quickly and made sure she was happy and comfortable. There is always a large variety of activities on offer to the residents and every effort is made to cater to all of their needs.
Very happy that mum was able to attend
this establishment in her hour of need. It had a tremendous impact on her and helped improve her quality of life. Thank you all so much.
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Review from Diane W (Wife of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Cheney House on emergency respite. It was a smooth transition for me and my husband. The home manager supported me and explained everything from when we arrived.
The staff were all brilliant. I was made to feel welcome from when we arrived I couldn't have asked for better
at a difficult time.
Reply from Paula Munday, Manager at Cheney House

Welcome to Cheney House.

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Review from B C (Son of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention, could not fault the care home.
They take great care of your family and treat them so well.
Reply from Paula Munday, Manager at Cheney House

Thank you for your review. I hope you're are all keeping well.

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Review from Dawn (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and caring, not only to residents but also family. The facilities are clean and cared for. The manager is an exceptional human being. She is on top of all her residents at all times. She always gives an up to date update on residents and takes the time to explain with patience and
care.
Reply from Paula Munday, Manager at Cheney House

Thank you, Dawn, it's been lovely to see you again.

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Review from Alicia R (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always kind and helpful, going beyond the call of duty on most occasions. I cannot compliment them highly enough. My father is always clean and tidy and always seems contented (despite not being aware where he is). A huge thank you to staff and management.
Reply from Paula Munday, Manager at Cheney House

Thank you, Alicia.

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Review from Pat C (Wife of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good level of care, kind and considerate staff.
Excellent food.
My husband is always clean and changed and well cared for.
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Review from Robert B (Brother of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my recent visit to Cheney House, I found my sister well cared for. I thought that the staff looked after her and myself very attentively. The surroundings whilst ageing were kept in a clean condition. I am looking forward to my next visit.
Reply from Paula Munday, Manager at Cheney House

It was lovely to see you all in birthday celebrations.

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Review from John N (Relative of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant, helpful staff. Agreeable but well disciplined and carry out procedures with respect and care. We visit regularly but on different days and always receive a greeting on arrival. The house is warm and clean.
Reply from Paula Munday, Manager at Cheney House

Thank you for your positive feed back John.

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Review from E S (Niece of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have now made several visits to my aunt and each time I have found the staff to be very helpful and kind to the residents and myself. She always seems to receive sympathetic attention which fully takes into account the treatment she requires.
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Review from W W (Brother of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving into care at the end of last year my brother has settled quite well, although after a lifetime working on a farm he finds it hard not to be able to go outside. Hopefully, with the better weather, he will be able to enjoy the garden area.
Reply from Paula Munday, Home Manager at Cheney House

Thank you Bill, weekly outings to the Church in the village are being enjoyed at present. Once the warmer weather is here we will be using the outside/community daily.

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Review from Patrick C (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with dad's care. He's happy and content. His room is clean and he always looks presentable.
Staff are pleasant and ask if we want refreshments.
He's well fed and enjoys his food. Management are always available if we have any questions.
Reply from Paula Munday, Home Manager at Cheney House

Thank you Charlie.
Your Dad is very settled at Cheney House.

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Review from Elizabeth W (Sister-in-law of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother went to the care home in a very poor state after not looking after himself and being in hospital. Within a few weeks, he was looking a lot better, eating well and putting on weight. He joins in the activities, which he would never have done before. We have no complaints whatsoever about the
way he is being cared for.
Reply from Paula Munday, Home Manager at Cheney House

Thank you, Elizabeth, what a change a few months make.

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Review from Craig L (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum every day. She is settled and happy at Cheney House. The manager makes me feel welcome and will update me on my mum's care. All the care staff are fantastic and care for my mum very well. I like to see the activities lady flower arranging with my mum.
The staff will offer me drinks
when I go to visit mum, I have no concerns and know she is safe.
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Review from L Y (Resident) assisted by family/friend published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here at Cheney, I like to play bingo.
The meals are very good and they always give me extra when I ask.
I like to spend time with my daughter when she visits on a Wednesday and Sunday.
All the staff are very caring. The manager comes to see me every day to make sure I am OK.
Reply from Paula Munday, Manager at Cheney House

This is lovely and we appreciate your feedback - I will pass on to all staff at Cheney House.
Thank you kindly.

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Review from Gladys M (Resident) assisted by family/friend published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that all the staff are very caring, I feel loved. When I worry about my family, the staff support her. The food is lovely and plenty of choices - often too much.


The bedroom is always kept clean and tidy.

Reply from Paula Munday, Manager at Cheney House

Thank you, Gladys.

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Review from Anna F (Daughter-in-law of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems very happy whenever I visit. No worries with her at all here. Always clean and tidy and the room is kept clean. Food is nice and she seems to enjoy it. The manager is very good, any problems she informs me right away and sorts them out asap which is very good for me as I know Mum is well looked
after. She is a very caring person and she only cares for the welfare of the residents and it shows in everything she does for them. She is a lovely person, I would not want my mum here if she was not.
Reply from Paula Munday, Manager at Cheney House

Thank you, Anna.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Cheney House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Cheney House is calculated as follows: ( (155 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 189 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cheney House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

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Charito Garcia

Job Title: Registered Manager Joined: 2005

I am a board passer for teaching Psychology and Health Care in the Philippines for over ten years. I then migrated to UK to put into actions all the knowledge and essential principles from teaching into working in care homes. My experienced for nearly more than 20 years in the care industry lead me in maintaining a high level of professional commitment and values and meeting expectations required by both the regulator and the company.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cheney House to verify any information. View our terms and conditions. Cheney House has an Enhanced Service - more info.