
I cannot recommend it enough. The care is outstanding.Carol C(Daughter of Resident/Service User)

The manager and her team care caring, professional and transparent.Nicola K(Stepdaughter of Resident/Service User)

The home is in a nice setting and secure. The staff are fantastic and so kind.G E(Son of Resident/Service User)

I cannot recommend it enough. The care is outstanding.Carol C(Daughter of Resident/Service User)

The manager and her team care caring, professional and transparent.Nicola K(Stepdaughter of Resident/Service User)

The home is in a nice setting and secure. The staff are fantastic and so kind.G E(Son of Resident/Service User)

Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.
The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.
The facility itself includes its own sensory and relaxation...
Care Provided by Cheney House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Cheney House for full pricing details and T&Cs.
Contact Cheney House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Charito Garcia(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (12)
Visiting
- No set visiting times, everyone welcome even throughout mealtimes.
Parking
- Cheney House has parking and private
Cheney House Reviews (79)
Cheney House has a Review Score of 9.6 (9.565) out of 10, based on 14 reviews in the last 2 years.
Over all time Cheney House has 79 reviews.
Appointment times are flexible and Mother is all ready for my visit.
Always made to feel welcome, thank you.
Very pleased indeed. Mum is always well turned out and happy; she particularly enjoys the food - compliments to the chef! We feel that mum is very well cared for and enjoys her time in the home, thank you all for the hard work you do.
Staff always welcome your visits and are easy to talk to.
Home always really clean and tidy.
My sister and I feel that during a very difficult year our mother has been well looked after, in fact after a recent illness when the GP put Mum on end of life care the staff have got her back on her feet. Although we have not been allowed the normal access we have always been welcomed by friendly staff. We have also noticed that the home is spotlessly clean when we have been and most importantly Mum seems happy.
Can't rate the care and dedication of all the staff highly enough.
Cheney House may be in need of refurbishment but the care given by the manager and her team is second to none. They care for the physical and mental well-being of each resident with kindness and respect. Visitors are welcomed at all times and feel that you are visiting your loved one in their own home.
I'm very satisfied with the care my stepfather receives. He has settled into a great routine and now eats and sleeps properly. My only concern is the lack of stimulation for the residents which I noticed on my last visit. I am always impressed by the friendliness of the staff when I visit.
My partner has been a resident at the home for the past 15 months. At all times his standard of care and the understanding of the staff has been brilliant. Any concerns that I have had have been addressed immediately and I feel that he is in very safe hands. My only concern is the apparent lack of an activities coordinator some days. When there is not one present I feel that the residents should be doing more than sitting and listening to music - on my last visit there was nothing to keep them stimulated at all. Rather disappointing.
During my mum's stay in the home, she was treated with respect and was well cared for. She enjoyed her time there, especially the wonderful home-cooked food.
Thank you for your kind comments. Your mum is missed at Cheney House.
The carers and manager of Cheney House have been most supportive to all our family members (Grandchildren, son and Daughter-in-law) with the resident's admission for emergency respite care and now a permanent offer of residency. The staff have told it as it is, but with compassion and integrity- be it by phone calls or when visiting the resident.
Thank you. In this recent admission and how we all worked together is why I love my job so much. We have the very best of your Mother-in-Law now.
My sister-in-law is so happy in there and very well cared for.
Thank you very much for your comment.
The home is in a nice setting and secure. The staff are fantastic and so kind. Main concerns are the bedrooms they need updating and all the furniture could do with renewing. The management very caring and protective of. Residents and staff are also very helpful.
The care provided at the home for my wife has been of a good standard. The manager has been very helpful and taken the time to talk things through with me on a one-to-one basis, giving me reassurance at this difficult time. The interior of the home could do with some improvements, however, it's the quality of the care that is important to us as a family. Thank you!
The care provided at the home for my step-mother has been of a good standard. The manager and her team care caring, professional and transparent. The quality of care, empathy for the family and one to one discussions with regard to worries or concerns have been dealt with very well. The interior of the home could do with some work, especially the lift - however, the quality of is wah's important. Thank you.
As a former carer to my own mother, this is my view. It is one of the hardest types of care to give. Cheney House may not be the grandest of residence but I found an immense level of patience, kindness and support within this place of safety for so many.
A lovely old building surrounded by gardens. Inside was very clean. The staff are friendly, helpful and showed great care to the residents. There are structured activities and outings. The food is good. My sister was clean and well dressed. She has made friends and was cheerful and happy.
Thank you, Catherine, it was lovely to meet you.
I now understand more regarding the work they do and the help they give that I myself can no longer give my mother.
The property is immaculate and well maintained.
The management and staff are a pleasure to deal with.
As a family we have found the standard of care that he has received to be extremely good. We have visited at varying times and days and found a good staffing level and residents to be well cared for and as happy as they can be. Overall very impressed. Building and decor are dated but this is far less important than good care for anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cheney House.
There are no upcoming events for Cheney House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 28 Feb 2020Recipient: Regal Care Trading Ltd
- 28 Feb 2019Recipient: Regal Care Trading Ltd
Meet the Team (1)

I am a board passer for teaching Psychology and Health Care in the Philippines for over ten years. I then migrated to UK to put into actions all the knowledge and essential principles from teaching into working in care homes. My experienced for nearly more than 20 years in the care industry lead me in maintaining a high level of professional commitment and values and meeting expectations required by both the regulator and the company.
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