Cheney House, Banbury, Northamptonshire
Cheney House, Banbury, Northamptonshire
Cheney House, Banbury, Northamptonshire

Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.

The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.

The facility itself includes its own sensory and relaxation room, a private and secure garden where residents can relax, as well as providing both physio and aromatherapy.

Group: Regal Care Trading Ltd

Person in charge: Paula Munday (Registered Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65 only. Ages 65+.

Languages Spoken by Staff (other than English): Urdu

Single Rooms: 20

Shared Rooms: 7

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £700 – £800 , Personal Care Shared (per person) £650 – £700 (These prices are only a guideline, please contact Cheney House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Cheney House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

No set visiting times, everyone welcome even throughout mealtimes.

Parking:

Cheney House has parking and private

Latest Care Quality Commission* Report on Cheney House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Cheney House has a Review Score of 9.3 (9.303)

The Review Score of 9.3 (maximum of 10) for Cheney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Cheney House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.303 for Cheney House is calculated as follows: ( (145 Excellents x 5) + (105 Goods x 4) + (40 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 297 Ratings = 4.303

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cheney House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 20 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cheney House?

  • Extremely LIKELY
    16
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Cheney House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Resident / Service User
    3
  • Sister of Resident/Service User
    2
  • more

I am very happy here at Cheney, I like to play bingo.
The meals are very good and they always give me extra when I ask.
I like to spend time with my daughter when she visits on a Wednesday and Sunday.
All the staff are very caring. The manager comes to see me every day to make sure I am OK.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care at Cheney House so far has been exceptionally good. My grandad is always clean, well groomed and smart. The staff treat him with respect, dignity and always attend to his needs. His bedroom/bathroom are always immaculate. The whole facility is well looked after, including the grounds.

All staff including the cook, carers and the caretaker have given such great care, thought and attention to my grandfather, but in particular, the manager is so very kind, attentive, thoughtful and respectful not only of my grandfather but the whole family. She has taken the time to send updates and photos which have been gratefully received and offer reassurance that he is well cared for.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paula Munday, Manager at Cheney House responded to this review on 24 Oct 2017:

Thank you. It's been an emotional time for all.

I feel that all the staff are very caring, I feel loved. When I worry about my family, the staff support her. The food is lovely and plenty of choices - often too much.

The bedroom is always kept clean and tidy.

How likely would you be to recommend Cheney House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Paula Munday, Manager at Cheney House responded to this review on 23 Oct 2017:

Thank you, Gladys.

Mum admitted 14th August 2017. She has settled in well and the family are very pleased.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum seems very happy whenever I visit. No worries with her at all here. Always clean and tidy and the room is kept clean. Food is nice and she seems to enjoy it. The manager is very good, any problems she informs me right away and sorts them out asap which is very good for me as I know Mum is well looked after. She is a very caring person and she only cares for the welfare of the residents and it shows in everything she does for them. She is a lovely person, I would not want my mum here if she was not.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Paula Munday, Manager at Cheney House responded to this review on 23 Oct 2017:

Thank you, Anna.

Whilst visiting my mother I noticed how gentle, kind and considerate a particular Kitchen Assistant was. Not enough praise is given to people who deserve it. There always seem to be plenty of complaints but this lovely girl needs some praise. A valuable member of staff.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

All care staff appear very caring and kindness is shown. Time is given at all times to the residents. The food is very good, choices seem to be given. One thing I feel is very important is that there is no smell on entering Cheney House.

I feel my mum is looked after very well, I am made to feel welcome when visiting her. The manager shows care throughout and interacts with everyone.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In our family's opinion, the staff at the care home are all caring, compassionate and look after the residents to a high standard. Each member of staff knows the needs of the individual and cater for them well. The food is excellent in terms of variety, quality and quantity, and snacks and drinks are bountiful. The programme of activities is varied to cater for all interests and abilities, and staff regularly display photographs of residents participating in them. Recent ongoing site updates eg blinds in the conservatory and painting are welcome. Thank you.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally pleased with the way my husband has been looked after. No real complaints and any issues have been put right and my husband is happy and settled.

How likely would you be to recommend Cheney House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

My mother moved into Cheney House in November 2016. She was given a very nice, ground floor room. She immediately was given special care for the first month until she was more used to things. She is very fond of some of the care workers and misses them when they are not there. She particularly likes the activity lady who makes her feel needed eg making cakes for everybody. My sister and I are very happy with the way our mother is cared for, all the staff are friendly and kind to residents and family.

How likely would you be to recommend Cheney House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My dad has lived here for over two years and in that time the personal care provided has always been excellent and the carers very kind. There has been a steady but sure improvement in all other areas since the new manager took over last year. My main gripe for a long time was the lack of an activities co-ordinator providing activities for residents' mental health. Now, at last, there is an excellent new caring Activities Co-ordinator providing lots of activities suitable for the differing needs of the residents. I am very happy now that dad is being looked after in every way and I thank the manager from the bottom of my heart for being so determined to do her utmost and expect the utmost always putting the residents' needs before all else. I also thank the wonderful carers for whom nothing is too much bother and the other support staff who actively support the manager in striving to do whatever is best for the residents.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Paula Munday, Manager at Cheney House responded to this review on 06 Jul 2017:

Thank you so much Carole.

Staff always friendly and helpful and always ask us if we want a cup of tea.
Residents seem happy whenever we visit.

How likely would you be to recommend Cheney House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A very caring atmosphere with attention to the welfare of my husband.
The general surrounding is pleasant and the carers treatment of the residents is admirable. I am very pleased that my husband is at Cheney House. They care for him and provide him with the respect that he would have got at home.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The manager of Cheney House was friendly and approachable and advised us at every stage and made the transition from home to care home a much easier process for both my father and the rest of the family. My father has settled in very well and the staff are always caring and helpful making our visits much more pleasurable. We have always found him to be well dressed and clean. The staff clearly spend a great deal of time looking after the residents and sitting chatting to them as well as having organised activities. I couldn't thank them all enough!

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paula Munday, Manager at Cheney House responded to this review on 09 Jun 2017:

Thank you Alicia. I will pass on to the team.

The home is so friendly, we can visit at any time we like which is so good as we have a fairly long journey. My husband is always clean and tidy which is something I struggled with at home. He is contented and well cared for.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Paula Munday, Manager at Cheney House responded to this review on 05 Jun 2017:

Thank you Pat, very kind words. I will pass this on to our team.

My mother has been in Cheney House since March 2017. She had been in respite care at another home and was not happy. Moving here has been the best decision we have made for my mother. She feels settled and happy and has a lovely room with a bay window overlooking the garden.
The manager has been a great point of contact and all the staff I have met are really friendly and always offered a cup of tea or even a meal if I happen to be there at meal times.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

This is the first experience that my wife and I have had of a care home and I have not commented on value for money as I have no means of evaluating this.
The staff at the home appear to be caring and cheerful, we now know many by name after many visits. The manager is helpful and capable and has time to talk to us about our relative.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Paula Munday, Manager at Cheney House responded to this review on 09 Jun 2017:

Thank you, I will pass on to the team.

The staff are absolutely amazing settling my mother seamlessly. Her accommodation is well suited to her needs. I am well looked after when I visit her.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All positive after first two weeks. My dad has settled in well with very good care provided so far. All of the staff have a great way of working with the residents offering all the necessary support. Excellent management from the Manager who has made this initial settling period go smoothly.

How likely would you be to recommend Cheney House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

In the last 2 months, the home has improved a great deal. New manager and now got caring staff.
The place is being looked after, believe there is a new handyman on hand and this shows.
Food has improved also.

How likely would you be to recommend Cheney House? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The care my wife receives is very good.
The staff are kind and caring.
She likes the food.
The home is always clean as well as her room.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Supervision needed with my mother - incontinence - not hygienic and constant smell of urine. This has been raised with the manager. Clothes are marked with name and keep going missing at an alarming rate and far too costly. Very unhappy with this.

How likely would you be to recommend Cheney House? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Debbie Bleach, Manager at Cheney House responded to this review on 26 Apr 2016:

As the manager I am looking into this.

The general ambience of the home is excellent, and the staff are very caring and obliging, I was there for three weeks respite and have no complaints at all. I would not mind going again, especially to give my wife some respite as she does everything at our house.

How likely would you be to recommend Cheney House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy D'arvigny, Area Manager at Cheney House responded to this review on 19 Apr 2016:

Thank-you for your comments and we aim to action all concerns made.
The activities coordinator works 5 days a week and she has a selection of activity displayed around the home, there is a monthly planner and booked entertainment. On your next visit, please feel free to view the boards in the main entrance and she can be made available for tea and chat if you wish. The manager has an open door policy and again, feel free to call in.

This home is on its way down again always short of staff. The staff are the residents main carers and are taken away to do kitchen duties. Surely if your short of staff you get someone from and agency and not take away these peoples carers. The activities person is taken away to cover the staff shortages (kitchen and carers) this means no activities.

How likely would you be to recommend Cheney House? Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Very pleased

How likely would you be to recommend Cheney House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Rating for 2017

Recipient: Cheney House

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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