
I cannot recommend it enough. The care is outstanding.Carol C(Daughter of Resident/Service User)

The manager and her team care caring, professional and transparent.Nicola K(Stepdaughter of Resident/Service User)

The home is in a nice setting and secure. The staff are fantastic and so kind.G E(Son of Resident/Service User)

I cannot recommend it enough. The care is outstanding.Carol C(Daughter of Resident/Service User)

The manager and her team care caring, professional and transparent.Nicola K(Stepdaughter of Resident/Service User)

The home is in a nice setting and secure. The staff are fantastic and so kind.G E(Son of Resident/Service User)

Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.
The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.
The facility itself includes its own sensory and relaxation...
Care Provided by Cheney House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Cheney House for full pricing details and T&Cs.
Contact Cheney House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Charito Garcia(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (7)
- Single Rooms with ensuite Wet Room (12)
Visiting
- No set visiting times, everyone welcome even throughout mealtimes.
Parking
- Cheney House has parking and private
Cheney House Reviews (79)
Cheney House has a Review Score of 9.6 (9.565) out of 10, based on 14 reviews in the last 2 years.
Over all time Cheney House has 79 reviews.
The meals are very good and they always give me extra when I ask.
I like to spend time with my daughter when she visits on a Wednesday and Sunday.
All the staff are very caring. The manager comes to see me every day to make sure I am OK.
Thank you kindly.
I feel that all the staff are very caring, I feel loved. When I worry about my family, the staff support her. The food is lovely and plenty of choices - often too much.
The bedroom is always kept clean and tidy.
Thank you, Gladys.
Mum seems very happy whenever I visit. No worries with her at all here. Always clean and tidy and the room is kept clean. Food is nice and she seems to enjoy it. The manager is very good, any problems she informs me right away and sorts them out asap which is very good for me as I know Mum is well looked after. She is a very caring person and she only cares for the welfare of the residents and it shows in everything she does for them. She is a lovely person, I would not want my mum here if she was not.
Thank you, Anna.
Generally pleased with the way my husband has been looked after. No real complaints and any issues have been put right and my husband is happy and settled.
Mum admitted 14th August 2017. She has settled in well and the family are very pleased.
Whilst visiting my mother I noticed how gentle, kind and considerate a particular Kitchen Assistant was. Not enough praise is given to people who deserve it. There always seem to be plenty of complaints but this lovely girl needs some praise. A valuable member of staff.
My mother moved into Cheney House in November 2016. She was given a very nice, ground floor room. She immediately was given special care for the first month until she was more used to things. She is very fond of some of the care workers and misses them when they are not there. She particularly likes the activity lady who makes her feel needed eg making cakes for everybody. My sister and I are very happy with the way our mother is cared for, all the staff are friendly and kind to residents and family.
My dad has lived here for over two years and in that time the personal care provided has always been excellent and the carers very kind. There has been a steady but sure improvement in all other areas since the new manager took over last year. My main gripe for a long time was the lack of an activities co-ordinator providing activities for residents' mental health. Now, at last, there is an excellent new caring Activities Co-ordinator providing lots of activities suitable for the differing needs of the residents. I am very happy now that dad is being looked after in every way and I thank the manager from the bottom of my heart for being so determined to do her utmost and expect the utmost always putting the residents' needs before all else. I also thank the wonderful carers for whom nothing is too much bother and the other support staff who actively support the manager in striving to do whatever is best for the residents.
Thank you so much Carole.
Residents seem happy whenever we visit.
The general surrounding is pleasant and the carers treatment of the residents is admirable. I am very pleased that my husband is at Cheney House. They care for him and provide him with the respect that he would have got at home.
The manager has been a great point of contact and all the staff I have met are really friendly and always offered a cup of tea or even a meal if I happen to be there at meal times.
The staff are kind and caring.
She likes the food.
The home is always clean as well as her room.
The staff are absolutely amazing settling my mother seamlessly. Her accommodation is well suited to her needs. I am well looked after when I visit her.
All positive after first two weeks. My dad has settled in well with very good care provided so far. All of the staff have a great way of working with the residents offering all the necessary support. Excellent management from the Manager who has made this initial settling period go smoothly.
The place is being looked after, believe there is a new handyman on hand and this shows.
Food has improved also.
This home is on its way down again always short of staff. The staff are the residents main carers and are taken away to do kitchen duties. Surely if your short of staff you get someone from and agency and not take away these peoples carers. The activities person is taken away to cover the staff shortages (kitchen and carers) this means no activities.
Supervision needed with my mother - incontinence - not hygienic and constant smell of urine. This has been raised with the manager. Clothes are marked with name and keep going missing at an alarming rate and far too costly. Very unhappy with this.
As the manager I am looking into this.
The general ambience of the home is excellent, and the staff are very caring and obliging, I was there for three weeks respite and have no complaints at all. I would not mind going again, especially to give my wife some respite as she does everything at our house.
The activities coordinator works 5 days a week and she has a selection of activity displayed around the home, there is a monthly planner and booked entertainment. On your next visit, please feel free to view the boards in the...
Very pleased
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cheney House.
There are no upcoming events for Cheney House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 28 Feb 2020Recipient: Regal Care Trading Ltd
- 28 Feb 2019Recipient: Regal Care Trading Ltd
Meet the Team (1)

I am a board passer for teaching Psychology and Health Care in the Philippines for over ten years. I then migrated to UK to put into actions all the knowledge and essential principles from teaching into working in care homes. My experienced for nearly more than 20 years in the care industry lead me in maintaining a high level of professional commitment and values and meeting expectations required by both the regulator and the company.
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