Cheney House

Rectory Lane, Middleton Cheney, Banbury OX17 2NZ
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9.8 76 Reviews
  • Cheney House, Banbury
Cheney House Care Home is part of the Regal Care Trading Ltd portfolio and has access to an extensive range of expertise from many healthcare professionals that enable it to achieve a high standard of care.

The service is open for residential dementia care, with the aim of helping those with neurological difficulties to achieve a quality lifestyle for as long as possible.

The facility itself includes its own sensory and relaxation room, a private and secure garden where residents can relax, as well as providing both physio and aromatherapy.
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Care Provided by Cheney House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1400

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Cheney House to find out the exact price for your requirements.

Contact Cheney House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cheney House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Charito Garcia (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 60 only
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • No set visiting times, everyone welcome even throughout mealtimes.

Parking

  • Cheney House has parking and private

Cheney House Reviews (76)

9.8

Cheney House has a Review Score of 9.8 (9.783) out of 10, based on 16 reviews in the last 2 years.
Over all time Cheney House has 76 reviews.

Overall Experience
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Date Published
  • 76
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Reviewer Connection to Cheney House
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Total of 76, showing 61-76
Review from Margaret G (Wife of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally pleased with the way my husband has been looked after. No real complaints and any issues have been put right and my husband is happy and settled.
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Review from Ken G (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum admitted 14th August 2017. She has settled in well and the family are very pleased.
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Review from Maureen R (Daughter of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst visiting my mother I noticed how gentle, kind and considerate a particular Kitchen Assistant was. Not enough praise is given to people who deserve it. There always seem to be plenty of complaints but this lovely girl needs some praise. A valuable member of staff.
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Review from Rosemary H (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother moved into Cheney House in November 2016. She was given a very nice, ground floor room. She immediately was given special care for the first month until she was more used to things. She is very fond of some of the care workers and misses them when they are not there. She particularly likes
the activity lady who makes her feel needed eg making cakes for everybody. My sister and I are very happy with the way our mother is cared for, all the staff are friendly and kind to residents and family.
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Review from Carole B (Daughter of Resident) published on 6 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived here for over two years and in that time the personal care provided has always been excellent and the carers very kind. There has been a steady but sure improvement in all other areas since the new manager took over last year. My main gripe for a long time was the lack of an activities
co-ordinator providing activities for residents' mental health. Now, at last, there is an excellent new caring Activities Co-ordinator providing lots of activities suitable for the differing needs of the residents. I am very happy now that dad is being looked after in every way and I thank the manager from the bottom of my heart for being so determined to do her utmost and expect the utmost always putting the residents' needs before all else. I also thank the wonderful carers for whom nothing is too much bother and the other support staff who actively support the manager in striving to do whatever is best for the residents.
Reply from Paula Munday, Manager at Cheney House

Thank you so much Carole.

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Review from Rosemary H (Sister of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always friendly and helpful and always ask us if we want a cup of tea.
Residents seem happy whenever we visit.
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Review from A K (Wife of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring atmosphere with attention to the welfare of my husband.
The general surrounding is pleasant and the carers treatment of the residents is admirable. I am very pleased that my husband is at Cheney House. They care for him and provide him with the respect that he would have got at home.
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Review from G L (Son of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Cheney House since March 2017. She had been in respite care at another home and was not happy. Moving here has been the best decision we have made for my mother. She feels settled and happy and has a lovely room with a bay window overlooking the garden.
The manager has been a
great point of contact and all the staff I have met are really friendly and always offered a cup of tea or even a meal if I happen to be there at meal times.
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Review from M B (Husband of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my wife receives is very good.
The staff are kind and caring.
She likes the food.
The home is always clean as well as her room.
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Review from Richard M (Son of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are absolutely amazing settling my mother seamlessly. Her accommodation is well suited to her needs. I am well looked after when I visit her.
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Review from S B (Son of Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All positive after first two weeks. My dad has settled in well with very good care provided so far. All of the staff have a great way of working with the residents offering all the necessary support. Excellent management from the Manager who has made this initial settling period go smoothly.
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Review from Olive C (Sister of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In the last 2 months, the home has improved a great deal. New manager and now got caring staff.
The place is being looked after, believe there is a new handyman on hand and this shows.
Food has improved also.
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Review from Susan J (Daughter of Resident) published on 2 May 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
This home is on its way down again always short of staff. The staff are the residents main carers and are taken away to do kitchen duties. Surely if your short of staff you get someone from and agency and not take away these peoples carers. The activities person is taken away to cover the staff shortages
(kitchen and carers) this means no activities.
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Review from Richard G (Son of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Supervision needed with my mother - incontinence - not hygienic and constant smell of urine. This has been raised with the manager. Clothes are marked with name and keep going missing at an alarming rate and far too costly. Very unhappy with this.
Reply from Debbie Bleach, Manager at Cheney House

As the manager I am looking into this.

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Review from Peter H (Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The general ambience of the home is excellent, and the staff are very caring and obliging, I was there for three weeks respite and have no complaints at all. I would not mind going again, especially to give my wife some respite as she does everything at our house.
Reply from Tracy D'arvigny, Area Manager at Cheney House

Thank-you for your comments and we aim to action all concerns made.
The activities coordinator works 5 days a week and she has a selection of activity displayed around the home, there is a monthly planner and booked entertainment. On your next visit, please feel free to view the boards in the main entrance and she can be made available for tea and chat if you wish. The manager has an open door policy and again, feel free to call in.

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Review from Jean L (Wife of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Cheney House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Cheney House is calculated as follows: ( (155 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 189 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cheney House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

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Charito Garcia

Job Title: Registered Manager Joined: 2005

I am a board passer for teaching Psychology and Health Care in the Philippines for over ten years. I then migrated to UK to put into actions all the knowledge and essential principles from teaching into working in care homes. My experienced for nearly more than 20 years in the care industry lead me in maintaining a high level of professional commitment and values and meeting expectations required by both the regulator and the company.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cheney House to verify any information. View our terms and conditions. Cheney House has an Enhanced Service - more info.