Heatherington House

London Road, Kettering NN16 0EF

Group: Consensus Support

Person in charge: Margaret Elliott (Service Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 8 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Younger Adults

Specialist Care Categories: Prader-Willi Syndrome

Admission Information: Ages from 18 to 65.

Single Rooms: 8

Rooms with ensuite WC: 7

Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Minibus or other transport • Television point in own room

Latest Care Quality Commission* Report on Heatherington House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Heatherington House has a Review Score of 9.9 (9.939)

The Review Score of 9.9 (maximum of 10) for Heatherington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Heatherington House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.939 for Heatherington House is calculated as follows: ( (202 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heatherington House is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 1.6 positive Reviews (8 registered maximum number of service users ÷ 5). 17 Reviews ÷ 1.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heatherington House?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heatherington House

  • Resident / Service User
    7
  • Mother of Resident/Service User
    6
  • Father of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Since new management, the service has improved no end. My son is so much happier and settled. He has a balanced life and enjoys a variety of activities. He has a paid job in which he is doing very well. He has lots of friends and enjoys socialising which he has plenty of opportunity for. He is very excited about going on holiday to Portugal and has been counting the days. All the staff do an excellent job. I have peace of mind knowing my son is safe and happy.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great atmosphere.
Happy staff.
Happy residents.
Lots of activities.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The house staff are very friendly and professional. Resident has continued to achieve and highly maintain his physical health by keeping the weight off. He has lost well over 30kg in weight and is looking excellent! He is supported with working and socially. He has developed confidence and is happy. Never complains. I am truly grateful to all the staff for their support. Thank you.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son has been a resident at Heatherington House for many years. He has been well cared for during his stay. He is encouraged to maintain a steady healthy weight which was the key factor in his placement. He is encouraged to exercise regularly and maintain his fitness level. He also has voluntary occupations which he enjoys. Over the last few years, he has become more independent with activities of daily living due to staff encouragement. I can't praise them too highly for their support to my son and to the family.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lot more independent holidays. Trips out and staff are very helpful most of the time.
Friends walk and I'm doing own medication and being able to choose where we go on holiday.
Having my room decorated and I have my own chair in my room that I worked on.
Cooking in the kitchen, discos, karaoke and bingo.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Our son has been at Heatherington House from the age of 18. He's now 35. A few years ago a new manager arrived and the difference in the overall improvement of the management and in our son is striking. He is very happy and confident now and enjoys living at Heatherington House. The manager and her team have created a homely, caring atmosphere. Also, communication with all staff is excellent and they always make time to discuss how our son is getting on.
Our son has moved to another bedroom which has been decorated to his personal taste, with which he is very happy. Staff work hard and always go the extra mile to encourage our son to keep busy and active; he takes part in a variety of meaningful activities and is given many new opportunities. He is more involved and completes regular jobs such as cooking and cleaning, which he loves doing. A lot of attention has been given to improving the house décor and cleanliness and it has been given a more homely feel.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I like going on holiday with the staff. I like going to the yard disco. I like spending time with my girl friend. I like going to the cinema and cultural meals, going to the gym. My weight is very good.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heatherington House is a recommended place to live in. It is a very good place for other PWS persons to come and decide to live in the future. Staff are very supportive and give friendly advice and also caring. I have lost amount of weight and I have a very good health.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We do lots of cooking. We go out for cultural meals. We go to discos and holidays. The staff are nice and friendly and they keep me safe. I have nice friends and we spend time together. I enjoy bingo. I have won £250. I am very independent and go to work. I am happy to live here.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff help me and care for me. The other residents are my friends. We do lots of activities, such as karaoke. I like to play snooker. We have a television in the lounge. I get taken bowling and I play on my Xbox.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heatherington House is a wonderful home to live at, for it brings every enjoyment and every single day of our PWS lives, every single year. The staff are all brilliant for they help us a great deal with our eating disorder to thoroughly brighten each day of our lives of a resident who lives his or her life with PWS.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The change in care and day to day running of Heatherington House in the last 2-3 years is amazing.

I have been most impressed by the care and attention given to my son. He is far happier and engaged with staff and other residents than before with the arrival of the new manager and her team.
At one time my son was intent on leaving Heatherington because he was unhappy with his life there. This resulted in him more than once running away.

Now my son thoroughly enjoys his jobs and social life and is extremely happy with his situation. He is encouraged to use his skills, e.g. he plans and cooks a meal for the entire house which gives him great confidence and pleasure.
The house itself is also greatly improved with the bedroom decor individually designed for each resident. It is also much cleaner and very well run.
Many thanks to the manager and the team.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our son has been a resident of Heatherington House for three years. In this time he has received the best of support and assistance when he needs help the staff are always ready with support and care. All members of staff from the management to the support workers are well trained and support our son with a complete person-centred care package. Our son is in a safe, loving, caring home, this helps us with our peace of mind. Our son receives assistance with his A.D.C.S when required and this has enabled him to live a happy confident life. Thank you to all staff.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy living here.
Food good.
Activities are fun.
Feel safe and staff care about me.
We have a laugh together.
I have made some nice friends.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As parents, we are simply delighted with having found this home for our son. He could not be more happy. It has been life changing for him, both physically and mentally. Our son is a sociable person and this feels just like a family home which is exactly what we wanted for him. He is enjoying life to the full within the limits of his syndrome. We could not have wished for a better place for him.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Since my son came to Heatherington, he has thrived in many ways, became more independent and confident as well as reaching his weight loss goal and maintaining his ideal weight. The facilities are lovely and very welcoming and staff are fantastic, providing a relaxed, secure and friendly environment as well as excellent activities for all the residents. Overall Heatherington is a first class service always going the extra mile for the residents.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always made to feel very welcome. Facilities are first class and very clean. The staff are a credit to the house. The activities for the residents are excellent.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son is very happy living at Heatherington House. He has an active life and joins in many activities that keep him busy. He comes home to visit regularly and the staff are happy to transport him. All of his medical needs are dealt with quickly and I am kept informed. He went on holiday abroad last year and he is hoping to go again and is looking forward to many other activities he is planning with support form the staff. So long as he is happy, we are happy.

How likely would you be to recommend Heatherington House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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