Lancum House

The first 2 months weren't very good, but after Mum came out of hospital the care got better. There could be more communication between family and management.

My mum was a resident at Lancum for 4 years, until she sadly passed away 3.2.20. In that time she was always treated with such dignity, great care and wonderful kindness etc Mum was very contented there. We never had cause to be concerned about her care. The staff from laundry, domestic carers, hairdressers etc were all wonderful. When mum was at the end of life everyone at Lancum were so thoughtful and respectful, they all supported us as a family throughout the dreadful time.

My mother spent her last 6 months in Lancum House before succumbing eventually to cancer. During her stay, both she and the family were treated with respect and dignity and in a most caring way in some very difficult covid pandemic months. Mum was made comfortable and happy with excellent caring staff throughout. It was difficult for her in lockdown, but the staff made it as good as possible. We were so grateful that she was in such a good place with genuine care in her last days. Thank you to all and very well done.

There is a friendly atmosphere and the residents are well cared for.

I like the homely atmosphere of the home and the staff are always helpful. In these difficult times, it has been very comforting and useful to speak to my sister on the telephone whenever I have contacted the home. My experience of the home is somewhat limited as we do not live locally and visiting is restricted, but I am pleased that my sister has been encouraged to participate in some of the activities. In the beginning, it would have been useful to have information stating what is and what is not provided for residents.

Through the very challenging times of lockdown staff have been very caring in helping my mum settle into her new surroundings, as we haven’t been able to visit it has been worrying times for us but everyone at Lancum House have been very helpful and understanding. From daily phone conversations with Mum, she says she’s being well looked after and especially enjoys the food.

Mum has been living at Lancum for about 18 months now. At first it was a difficult transition for her, she soon settled in and loves all the carers, gets involved with the activities, praises the food and is very settled. My experience with the staff at Lancum is that they work hard to keep the residents happy and clean, with a gentle approach. The laundry service can be second to none and the food is tasty and varied, with little treats included. The residents are treated with respect and make their own decisions when it is appropriate. The entertainment is just right, the Activities Champion is very dedicated, and this was something we noticed when we first looked for mum's move to a care home. Her priority was obviously the residents. If there is ever an issue with health it is always dealt with promptly and appropriately. We are extremely happy with our experience to date. Thanks to everyone involved.

The staff are always friendly and h helpful. Very impressed with Lancum House regarding the Covid-19 situation.

We found the whole quality of care given to our mum exemplary. The kindness, diligence understanding and empathy of all the staff, given, at all times was hugely appreciated by our family and is a real credit to Lancum House. Nothing is ever too much trouble would best summarise their philosophy.

Staff are always friendly and helpful. Sunday dinners are excellent. Overall a very pleasant experience.

Find things very difficult with COVID as want to hug my dad.

We knew this was the right care home for Mum after a lovely welcoming visit and speaking with the manager. All the staff have proved to be kind and caring to Mum showing her and all the other residents the respect and dignity they deserve. Also, exceptional care when she was unwell. Lovely and clean, with lots of activites for her to enjoy. Good food which Mum loves. Lancum House helped make a very difficult decision easier.