Lancum House

Bush Close, Hardwick Road, Wellingborough NN8 3GL
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10 83 Reviews
  • Lancum House, Wellingborough
A purpose-built Northamptonshire care home, Lancum House cares for elderly people, some of whom suffer from dementia, all of whom benefit from a pleasant interior and surroundings, in which they have their personal freedoms and lifestyles respected.

Lancum House has en-suite bedrooms and pleasant communal areas, with residents able to make day-to-day choices between privacy and the chance to socialise with staff and other residents, as well as joining in with entertainments and activities.

Families and loved ones are welcome to make regular visits, with staff maintaining a friendly and positive outlook to all aspects of service users' care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1278
  • Self-Funded Residential Dementia Care: from £1346
  • RESPITE Self-Funded Residential Care: from £1378
  • RESPITE Self-Funded Residential Dementia Care: from £1446

These prices are only a guideline, please contact Lancum House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Alysha Coleman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (43)
  • Single Rooms with Ensuite Wet Room (42)

Lancum House Reviews (83)

10

Lancum House has a Review Score of 10 (9.983) out of 10, based on 39 reviews in the last 2 years.
Over all time Lancum House has 83 reviews.

Overall Experience
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Date Published
  • 83
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Reviewer Connection to Lancum House
  • 30
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Total of 83, showing 61-80
Review from Leeann C (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all on behalf of myself and my family for the care and dedication that you have shown whilst caring for my mother. All the staff from the carers to caterers to cleaners and managers all work incredibly hard to ensure a safe and caring environment for the residents and my mother. The love the
staff showed to my mother was truly touching and genuine. The smile and look in my mother's eyes told me the trust she had for all the staff caring for her. Thank you so much for giving Linda such a wonderful three weeks.
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Review from A B (Son of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always happy and willing to help. Dad is very well cared for and they always ring if anything is needed. I have no complaints about his care.
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Review from P C (Friend of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I call to see my friend the staff are all very nice. Before COVID I was able to make a drink which was no trouble for the staff.
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Review from H B (Great-Niece of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming and caring to residents.
Smelt very clean when previous visits, prior to COVID, smelt of urine.
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Review from Tracey (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Mum needed permanent residential care I didn’t know where to start, however, Lancum House was recommended to me by two trusted people as being a lovely care home.
When we first went to see Lancum House we were pleasantly surprised by the nice feeling that we got and the warm welcome that we
received from the lovely staff.
It is a light, bright and colourful care home with lots of different areas for the residents, and daily activities to get involved with should the person wish. It also has a lovely garden and outside space that you can see from all areas and spend time in.
The staff are so caring and ensure that communication with your family member is easy with arranging visits or a daily Skype so that you feel well connected.
This is a very well managed and maintained care home with the resident's welfare at the very heart of it. Thank you all so much for the care that you give I feel reassured that Mum is safe and well cared for.
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Review from John K (Brother of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well organised and friendly! Always helpful and will do the extra in order to make my visit pleasurable despite the current restrictions. I felt welcome and relaxed and was able to visit my sister and put her at ease!
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Review from C F (Son-in-law of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and friendly attitude of all staff, fantastic duty of care, professionalism and positive attitude. Strongly recommended.
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Review from Kelly O (Granddaughter of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my nan receives is wonderful, I can’t thank the staff enough for everything they do for my nan and the peace of mind it gives me, especially as I live so far away.
They are simply fabulous and I can’t thank them enough!
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Review from Valerie J (Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here and well looked after. The staff are pleasant and polite and always give any help requested. They also respect any requests for privacy. The food supplied is plentiful and varied. There is a choice of three main courses.
The cleaners do a good job, both in one's room and also
the adjoining bathroom. The corridors are likewise clean and well lit. The laundry service is also good. The beds are very comfortable.
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Review from Harriet Q (Granddaughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team at Lancum House were so welcoming from the moment my grandma stepped through the door! She has felt safe and happy, which is what we wanted as a family; we can’t thank them enough. The care team in the Redwell unit have been particularly fantastic, my Grandma has given her particular favourites
special names, these two careers cannot be faulted and we are so grateful to them both for all they do!
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Review from David J (Son of Resident) published on 31 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just the perfect place to be if you need full-time care staff are always willing to do more than they have to. Thank you for taking care of my mum and making her life good safe and happy.
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Review from Sharon G (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first 2 months weren't very good, but after Mum came out of hospital the care got better. There could be more communication between family and management.
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Review from Ruth H (Daughter of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Lancum for 4 years, until she sadly passed away 3.2.20. In that time she was always treated with such dignity, great care and wonderful kindness etc Mum was very contented there. We never had cause to be concerned about her care. The staff from laundry, domestic carers, hairdressers
etc were all wonderful. When mum was at the end of life everyone at Lancum were so thoughtful and respectful, they all supported us as a family throughout the dreadful time.
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Review from David W (Son of Resident) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last 6 months in Lancum House before succumbing eventually to cancer. During her stay, both she and the family were treated with respect and dignity and in a most caring way in some very difficult covid pandemic months. Mum was made comfortable and happy with excellent caring staff
throughout. It was difficult for her in lockdown, but the staff made it as good as possible. We were so grateful that she was in such a good place with genuine care in her last days. Thank you to all and very well done.
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Review from D C (Regular Volunteer) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited Lancum House for over 15 years as a Church visitor. The layout is very pleasant and I have found the staff friendly and welcoming.
There is a friendly atmosphere and the residents are well cared for.
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Review from C N (Sister of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the homely atmosphere of the home and the staff are always helpful. In these difficult times, it has been very comforting and useful to speak to my sister on the telephone whenever I have contacted the home. My experience of the home is somewhat limited as we do not live locally and visiting
is restricted, but I am pleased that my sister has been encouraged to participate in some of the activities. In the beginning, it would have been useful to have information stating what is and what is not provided for residents.
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Review from Ann B (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Through the very challenging times of lockdown staff have been very caring in helping my mum settle into her new surroundings, as we haven’t been able to visit it has been worrying times for us but everyone at Lancum House have been very helpful and understanding. From daily phone conversations with
Mum, she says she’s being well looked after and especially enjoys the food.
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Review from Jean W (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Lancum for about 18 months now. At first it was a difficult transition for her, she soon settled in and loves all the carers, gets involved with the activities, praises the food and is very settled. My experience with the staff at Lancum is that they work hard to keep the residents
happy and clean, with a gentle approach. The laundry service can be second to none and the food is tasty and varied, with little treats included. The residents are treated with respect and make their own decisions when it is appropriate. The entertainment is just right, the Activities Champion is very dedicated, and this was something we noticed when we first looked for mum's move to a care home. Her priority was obviously the residents. If there is ever an issue with health it is always dealt with promptly and appropriately. We are extremely happy with our experience to date. Thanks to everyone involved.
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Review from E E (Daughter of Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and h helpful. Very impressed with Lancum House regarding the Covid-19 situation.
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Review from Mariliyn P (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the whole quality of care given to our mum exemplary. The kindness, diligence understanding and empathy of all the staff, given, at all times was hugely appreciated by our family and is a real credit to Lancum House. Nothing is ever too much trouble would best summarise their philosophy.
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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Lancum House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Lancum House is calculated as follows: ( (454 Excellents x 5) + (8 Goods x 4) ) ÷ 462 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lancum House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Sam

Sam Knowles

Job Title: Deputy Manager Joined: 2011

I have worked at Lancum House since 2011. I am the deputy manager at Lancum House.


I started at Lancum as a support worker and through great training and support have worked my way up the ladder with lots of hard work and determination. I have many years of experience in care in different roles.


Here at Lancum House, we work very hard to ensure the home is welcoming and a hive of activity. Lancum House is a bright homely place full of compassion, laughter and fulfilment.


We put our Residents at the centre of all care and make sure residents and families are involved in all aspects of care planning. We believe we are guests within the resident’s home and provide the upmost of dignity and respect.

Leanne

Leanne Thomspon

Job Title: Team Leader Joined: 2018

I have worked at Lancum House since 2018, I am currently a team leader at Lancum House.


I have many years’ experience in various care roles and enjoy using my knowledge to guide and teach others. Lancum House is very special to me as I worked here years ago when I left school.


Here at Lancum, we have a great team of staff who have a wealth of experience and provide high standards of care, we succeed in providing person centred care and do our upmost to ensure wellbeing, working closely with residents and families at all times.

Kay

Kay Perkins

Job Title: Support Worker Joined: 2004

I have worked at Lancum House since 2004 and I am currently a member of the support staff team.


I have worked at Lancum House for many years and enjoyed every second of it. Over the years, care work has changed massively but the roots of it remain the same and that is making sure our lovely residents are happy and safe, here at Lancum House that is just what we do, we are like one big happy family. We have a fantastic team who go above and beyond to make people happy and content.


We have many staff that have worked here for a long time and continue to enjoy it. Lancum House is a lively warm home, we promote independence with dignity and respect, our resident’s happiness is very important to us all and we work hard to have just that.

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