Manor House Residential Home

My mum is a resident at this care home, and I cannot praise the team enough for the wonderful care she receives. The staff are incredibly attentive, always ensuring she feels safe, comfortable, and well supported. There is a genuine sense of compassion in the way they provide constant care, while also respecting her independence and personal needs.

The staff go above and beyond, making sure she gets to her hospital appointments and supporting her through any treatments she needs. They take care of the little things that make such a big difference, like arranging regular haircuts, washing and personal care, which help her feel herself and maintain her dignity.

Refreshments are always available, and I've noticed how the team takes the time to encourage residents to enjoy meals and drinks in a relaxed, social setting. Most importantly, my mum is treated with dignity and respect at all times, which gives me such peace of mind.

It's clear that the staff truly care about their residents.

Other than that, the place could do with some more refurbishment in the main lounge, staff toilets and kitchen. I've emailed the owner so fingers crossed this lovely home is maintained and is a place worthy of these lovely carers and their clients.

Excellent care residents are treated with dignity and respect. Nothing is too much trouble for the staff, always clean fresh and tidy the staff always make you welcome. The food is excellent, they cater for residents' needs.

I am absolutely amazed what a difference it has made to my 102-year-old mother who moved into this care home in November 2024 after living on her own in a bungalow at a Retirement Village in another county, even with a very extensive care package provided for her she struggled to be happy. She has a lovely bedroom on the first floor and she is encouraged to stay in the communal lounge with the other residents during the day where she can see everything that is going on around her. She can see the other residents and understands that she is not alone in needing the care and support that is provided by an excellent team of care and support staff and a brilliant manager and assistant manager who are very conscientious and supportive and extremely hard working to ensure that all the resident's needs are met in full at all times.

I cannot thank the staff at the Manor House enough for their hard work and dedication to looking after Mum.

My grandad was at Manor House for many years and he loved the place. The carers were great with him, always having a joke and a laugh. Prior to moving to Manor House he had a difficult time with his meds and changed him to a point where it was awkward to be around him. However shortly after moving to Manor House, I don't know what they did, but he was his old self again and would always have a smile on his face when I saw him. It was tough during covid times as the isolation didn't help, but the home was still great and had no cases in the home.

Dad had Alzheimer’s and he lived at Manor House for three and a half years. I never once regretted my decision. He was always very well cared for and all the staff were kind and considerate. I visited frequently in the early months and I never felt this was a problem. Covid has meant only a handful of visits in the last 12 months, but I was confident Dad was being looked after. My thanks to all the staff, each and every one of them, the work you do is so very precious.