Brook House

Water Lane, Towcester NN12 6HR
Review Us
9.9 64 Reviews
  • Brook House, Towcester
Located in the historic market town of Towcester, Brook House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Northampton care home can enjoy quality facilities including a café, cinema room and hair and beauty salon. Each tastefully decorated bedroom has its own ensuite facilities. Outside there are beautiful, accessible patio gardens, perfect for relaxing with loved ones on a sunny day.

The team learn as much as they can about who they care for, so your loved one’s time is tailored to their individual needs. The lifestyle team ensure there is always something to look forward to, including regular activities and outings in the home’s own minibus.
Show Brook House on the Map

Care Provided by Brook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • Self-Funded Nursing Care: from £1975
  • Self-Funded Nursing Dementia Care: from £1975
  • RESPITE Self-Funded Residential Care: from £1875
  • RESPITE Self-Funded Residential Dementia Care: from £1875
  • RESPITE Self-Funded Nursing Care: from £1975
  • RESPITE Self-Funded Nursing Dementia Care: from £1975

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Brook House for full pricing details and T&Cs.

Contact Brook House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Brook House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pearce Shelltunyan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Brook House Reviews (64)

9.9

Brook House has a Review Score of 9.9 (9.889) out of 10, based on 32 reviews in the last 2 years.
Over all time Brook House has 64 reviews.

Overall Experience
  • 57
  • 5
  • 2
  • 0
  • 0
Date Published
  • 64
  • 5
  • 9
  • 32
  • 32
Reviewer Connection to Brook House
  • 18
  • 10
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 1-20
Review from David E (Husband of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've found the all the Team and Brook to be outstanding. Very welcoming and friendly, facilities at are Brook excellent.
We would willingly recommend them for Daycare, respite and long term support.
Reply from Rowen Campbell, on behalf of the team at Brook HouseThank you very much for taking the time to write a review of our home, and for your recommendation. We appreciate your feedback, and if there is anything more we can do to support your family, please don't hesitate to ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Daughter of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the warm welcome at reception on arrival to the thoughtful, personalised dressing of dad's room we were made to feel welcome. The nursing team of Charlotte, Maisie and Jenni have been caring and supportive, not only of dad but of the family during this transition. They have proactively sought ways
to help dad. All the staff from the carers, catering team and cleaners have worked hard at getting to know dad, his likes and dislikes, and have made him feel at home.
The events team have even adjusted their programme to accommodate dad's love of singing!
We are only a few weeks into dad's stay, but already know we have made the correct decision in homing dad at Brook House.
Reply from Rowen Campbell, on behalf of the team at Brook HouseThank you for taking the time to write us a review. It's a joy to have your dad with us, and we're delighted with how quickly he has settled and made himself at home. We appreciate your feedback, and we're glad we've been able to support your family through this transition as well. Please don't hesitate to ask if there is ever anything more we can do to support him, or you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A A (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Brook House, to be clean & all the staff friendly. Any queries were dealt with promptly. The staff are on hand & most of the time are with the cared for who all seem very happy. The rooms are spacious & mum has enjoyed her week despite. I am happy & feel it is a safe environment.
Reply from Stuart Lamacraft, Marketing at Brook HouseThank you for your kind feedback. We're pleased to hear you found Brook House welcoming and well run, and that any queries were addressed promptly. It's reassuring to know your mum enjoyed her stay and that you felt confident she was in a safe, supportive environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles F (Husband of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to spend 2 full days facilitating on a residential course. My wife has Alzhiemer's and Brook House kindly agreed to care for her while I was working away.
From the moment of arrival, she was made very welcome and felt an atmosphere of kindness.
A quote from my wife: "During my time in Brook
House, I was impressed by the generosity of staff to my request for help."
Reply from Stuart Lamacraft, on behalf of the team at Brook HouseThank you for taking the time to leave a review. We're so pleased to learn that your wife felt welcomed and supported during her stay at Brook House. Her kind words about the team's generosity mean a great deal to us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William C (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House has provided an exceptional level of care for my mother following her fall at home in September. From the friendly faces on arrival as a visitor to the efficiency of the management team, from the kindness of the carers to the professionalism of the nursing staff I have nothing but praise
for all of those that I have encountered. The staff have made sure that my mother's stay at Brook House has been as comfortable as possible and nothing has been too much trouble.
Reply from Stuart Lamacraft, on behalf of the team at Brook HouseThank you for your thoughtful review. It's wonderful to hear how well your mother has been supported during her recovery, and your kind words about every part of the team mean a great deal. Knowing that her stay has been made comfortable, and that you've felt welcomed and reassured throughout, is exactly what the team at Brook House strives for. Your praise is sincerely appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Son-in-law of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have attended Brook House a number of times to visit my father in law. The site and residents always seem so happy. The on site activities are always under taken with such enthusiasm, I have been really impressed with the team support & knowledge on funding and support.
My wife and mother in law
are so much more relaxed and Brook and the team have made this happen - thank you
Reply from Stuart Lamacraft, On behalf of the team at Brook HouseThank you for taking the time to share your experience of visiting Brook House. It's wonderful to hear how happy the atmosphere feels when you visit, and how much the activities and enthusiasm of the team stand out. We're especially pleased that the support and guidance offered have helped bring peace of mind to your family. Your kind words will mean a great deal to the team, and we're delighted that your father-in-law is surrounded by such a warm and supportive environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ali B (Wife of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who suffers from Dementia and Alzheimer's, moved into Brook House at the end of March. The staff have been terrific from day one ... caring not only for my husband but for the wider family. They totally understand what it is like to see a loved one fade away from you ... no longer being
the person he was. Their care for him both physically and mentaly is second to none. The facilities are great and the residents have so many activities laid on for them. Placing a loved on in a carehome is not easy, but I am so pleased that we chose Brook House.
Reply from Stuart Lamacraft, On behalf of the team at Brook HouseThank you for your heartfelt review. We know how difficult it can be to make the decision to move a loved one into care, and we're truly grateful that you've placed your trust in Brook House. It's reassuring to hear that you've felt supported-not just in the care of your husband, but as a family too. The team will really value your kind words, and we're so pleased that the activities and environment have made a positive impact. Your feedback means a great deal to all of us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad visited for respite before moving permanently. Every member of staff has ensured that this move has been as smooth as possible, not only for my dad but for my mum and infact the whole of our family. When visiting dad, staff always go above and beyond to make you feel welcome and give you any
updates as needed. There is a real sense of community. My dad has dementia and the staff not only manage his needs well but are also aware when I have had a difficult visit and offer comfort and support. There is always something going on and residents are encouraged to take part - the residents evidently care about each other too - which I can only put down to the social interactions enjoyed through shared experiences. The Brook House team care not only for their residents but for the residents families too.
I have rated rooms 4/5 only on personal preference. They are a spacious and always clean just understandably lack colour.
Reply from Stuart Lamacraft, On behalf of the team at Brook HouseThank you so much for taking the time to share such a thoughtful and balanced review. We're really pleased to hear that your dad's transition to Brook House has been a positive experience for both him and your wider family. Supporting residents and their loved ones is something we care deeply about, so it's lovely to know that the team has made you feel welcome and supported too. We appreciate your comment about room dcor-it's helpful feedback and something we'll continue to look at. Your kind words will mean a lot to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Son of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been fantastic... Very patient, they've taken the time to explain all that would happen when my mother went in to stay and she has been made to feel very welcome. In addition, all the staff I've met and spoken too have always been very polite and made a real effort to help Mum, and I to
feel at home... Thank you..
Reply from Laura Reeve, on behalf of the team at Brook HouseThank you for taking the time to leave us a review and for your lovely feedback and recognition of our team at Brook House, we are dedicated to ensuring every resident feels safe, happy and is well cared for. It is important to us that our residents and their loved ones feel they a part of our family here at Brook House. Your feedback will be shared with the team who will be delighted to receive it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael (Friend of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend was a resident in Brook House for approximately four and half years. Over that time we visited her regularly as she was our son in laws mother and very dear friend and family member. We have always been impressed by the daily and nursing care given to her as well s the friendliness extended
to us and to her. We congratulate the staff on an excellent job well done.
Reply from Brook House, Home Manager at Brook HouseMany thanks for your kind words about our home and team, it was our privilege to care for your loved one as part of our family here at Brook House. The care and services we deliver as a team to our residents, their families and friends is extremely important to us. Your feedback will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette M (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family could never thank the staff at Brook House enough. The care they give our mother is first class. Lovely staff always friendly and laughing making sure everyone is looked after, nothing is to much trouble. How lucky we are to have the best people ever to look after mum.
Reply from Home Manager, Home Manager at Brook HouseMany thanks for your feedback and lovely comments about the care your mother is receiving at Brook House. Our team is dedicated to ensuring every resident feels safe, happy, and well cared for, and it's great to hear that this has been your experience. Your thoughtful review is greatly appreciated by all of us here at Brook House. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen M (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first viewed Brook House I almost cried, I knew straight away that it was the ideal place for my mother. It ticked every box and a few more. Every member of staff that I met were so caring and friendly and helped me realize how much happier my mum would be. My mother has now been there 10 days
and has settled in so well, joining in the activities and eating her lunch in the dining room. She is no longer lonely and agrees with me that Brook House is her lovely new home. The staff are always there for both my mum and myself. Making me feel welcome to visit anytime, nothing is too much trouble. All I can say is - thank you to you all from my mother and myself.
Reply from Brook House, Home Manager at Brook HouseThank you so much for your heartfelt message, Karen, we're so happy to hear that Brook House has turned out to be the perfect place for your mum. It means a lot to us that you felt confident in your choice from the very beginning and that she's settled in so well. We always aim to create a warm, welcoming environment where everyone feels at home, and it's wonderful to know your mum is enjoying the activities and her new routine. Your kind words mean so much to us, and we'll continue doing our very best to make sure she's happy and comfortable. Thank you again for taking the time to share your kind words with us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Respite Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a month in hospital I went to Brook House for respite care. After 4 weeks I renewed for a further 4, after which I was ready to return home with help from a part time carer. During this time I was helped to regain fitness and independence. I cannot fault the staff who were all so kind and supportive.
Special celebrations and activities were arranged for Christmas, New Year, my birthday and other anniversaries.
Reply from Brook House, Home Manager at Brook HouseMany thanks for taking the time to leave us a review about your respite stay with us and it was our privilege to care for you and support you as you recuperated following your hospital stay and regain your fitness and independence. We are pleased you enjoyed all the activities and events and hope you are settling back in at home and are always here if you need any further support in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had a spell of respite care in Brook House following surgery. She was made so welcome and was extremely relaxed and comfortable during her stay. This warm feeling extends to relatives and visitors and it was a pleasure to call in. The staff reacted really quickly and professionally when a post
operative complication occurred and Mum was really looked after at a frightening time for her. Brook House has a real family feel and truly does feel like the residents 'home'. Mum is now back in her own home, much stronger and more confident after her stay.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us a review and for your kind words/feedback about your mum's respite stay with us and that we could care and support her during her recuperation following surgery. It is important to us that all our residents and their loved ones feel part of our Brook House family and that they call this their home. It is good to hear she is stronger and more confident after her stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia F (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Brook House for respite care following a hip replacement operation. The staff were all so friendly and welcoming that they made the whole experience a positive one for all the family There is a homely and comfortable feel which meant that following a post op complication and a
further stay in hospital my mother was more than keen to return for an extra spell of respite.
She has made some very dear friends who were both residents and staff and intends to maintain contact and visit often.
Thank you to everyone at BH
Reply from Rhiannon Crofts, Home Manager at Brook HouseMany thanks for your lovely feedback - it is wonderful to hear that your mother's respite stay with us was so positive for her and you, we are pleased we could support her during her recuperation and that she has made friends, we look forward to her keeping in contact and welcoming her back for visits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura G (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is an exceptional care home. From the very first cheery welcome, we know that it was the right place for our Dad. Everyone who works there is so kind, caring and professional. They took the time to get to know him and treated him with compassion and the utmost dignity and respect.
It
was a joy to visit him too. His room felt like home and the decor is bright and cheerful. The daily activities are fantastic - a lot of thought goes into them. We celebrated Dad's 91st birthday in the private dining room - great food and a lovely day. The bistro area is a relaxing place to enjoy a drink with your loved one and the garden is beautiful. Dad enjoyed his walks there.
The manager and her team helped us too, providing great support and guidance. They made a sometimes stressful situation better as nothing was too much trouble and we are truly grateful for that. They always made us feel so welcome and always listened. We can't thank them enough.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us a review and for your wonderful comments about our home and team. It was our privilege to have cared for your dad and support you and your family, we were pleased we could be a part of your family birthday celebrations for his 91st Birthday and it is lovely to hear you enjoyed your day together. It is important to us that Brook House is a home from home for all our residents and their families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Respite Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Brook House. I had two visits to Brook House 2weeks in January and after 10 days in Hospital 1week in February.
The overall feeling of care, support and the homely feeling that the staff give is beyond anything I have felt in any other homes that, over the years, I
have visited. I wouldn't hesitate to stay at Brook House in the future.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care at Brook House during both of your respite stays. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T A (Brother of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you arrive, you are made to feel welcome with a smile and a greeting, the atmosphere is fantastic, I haven't seen any sad faces, all the residents are happy, cheerful and speak to you.
The facilities are superb, along with all the staff but most of all, my sister is happy and well looked
after. "Brilliant".
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Brook House. The care and services we deliver, as a team, to our residents and their loved ones are extremely important to us. I will pass on your kind comments to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Wife of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression when coming to view Brook House, when I first entered and the doors opened, the welcome and the feeling of love and care surrounded us before we met any of the staff. So very different from all the other care home I looked at for my husband.
The management and her deputy greeted me
and I felt enveloped with love, care and support straight away and understood with the difficult time we were both facing. I feel now there is a future and Brook House has become our family.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you so much for this truly touching review, we cannot express how much your kind words mean to us! We're absolutely delighted to hear that you had such an amazing first impression and continue to feel loved and cared for at Brook House. It's our privilege to care for your husband and always a joy to see you on your visits, we are very lucky to have you both as part of the Brook House family! We're so touched to hear that we've been able to help you and your husband see a brighter future. Thank you again for taking the time to write us such a lovely review, our team will be over the moon to hear your wonderful words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Natasha S (Friend of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is a very well-run care home in Towcester.
The staff are very professional, all residents are treated with the utmost respect and dignity.
Meals are on par with hotel food.
Recently, there was a 60s show for the residents, put on by a member of staff.
Fabulous evening, everybody really
enjoyed themselves.
It's a joy to visit here.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you so much for writing us such a lovely review, Natasha, and for recognising our team's professional and compassionate approach to the care we provide. We all work very hard and hearing this kind of feedback is so rewarding. We're glad you enjoyed our 60s show - our residents and team have a lot of fun at Brook House and there'll be many more exciting events to come! We hope you'll join us - it's a joy to host you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Brook House is calculated as follows: ( (339 Excellents x 5) + (36 Goods x 4) + (2 Poors x 2) ) ÷ 377 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2025

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (109)

Meet the Team (1)

Shelltunyan

Shelltunyan Pearce

Job Title: Home Manager

I am originally from South Africa and bring 34 years of experience in the care sector, plus stories from working between South Africa and the UK!


I'm a 1992 graduate with a Master's, PhD, and Health & Social Care qualification. I am no stranger to hard work, though I do try to sneak home to South Africa every year!


Anyone thinking of joining the care sector must be passionate about it, and you must love it. Knowledge itself isn’t enough; it’s the mix of knowledge and love that makes a great care worker.


When I'm not leading Brook House with its person-centred approach and putting residents’ needs first, you’ll find me caring for my 300-litre tropical fish tank, where my favourites are angel fish, capturing landscapes through my camera lens, or planning my next adventure (Thailand and Mexico are firm favourites).


A fan of South African food, athletics, tennis, and a good night out with friends, I believe in going the extra mile, both in life and in care.

Frequently Asked Questions about Brook House

What types of Care is Brook House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brook House have?

There are 53 Single Rooms.

What are the Facilities & Services at Brook House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House to the centre of Towcester?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House to verify any information. View our terms and conditions. Brook House has an Enhanced Service - more info.