we are so pleased with the excellent service, truly that of a five-star hotel.Alison P(Sister of Resident/Service User)
her health has actually improved since she came to Brook House due to the care and attentionDavid W(Son of Resident/Service User)
they are amazing with my children. It is a wonderful place for adults and children alike.S P(Granddaughter of Resident/Service User)
we are so pleased with the excellent service, truly that of a five-star hotel.Alison P(Sister of Resident/Service User)
her health has actually improved since she came to Brook House due to the care and attentionDavid W(Son of Resident/Service User)
they are amazing with my children. It is a wonderful place for adults and children alike.S P(Granddaughter of Resident/Service User)
Located in the historic market town of Towcester, Brook House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Northampton care home can enjoy quality facilities including a café, cinema room and hair and beauty salon. Each tastefully decorated bedroom has its own ensuite facilities. Outside there are beautiful, accessible patio gardens, perfect for...
Located in the historic market town of Towcester, Brook House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Northampton care home can enjoy quality facilities including a café, cinema room and hair and beauty salon. Each tastefully decorated bedroom has its own ensuite facilities. Outside there are beautiful, accessible patio gardens, perfect for relaxing with loved ones on a sunny day.
The team learn as much as they can about who they care for, so your loved one’s time is tailored to their individual needs. The lifestyle team ensure there is always something to look forward to, including regular activities and outings in the home’s own minibus.
Contact Brook House to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Brook House for full pricing details and T&Cs.
Brook House has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years.
Over all time Brook House has 64 reviews.
Unfortunately, my father was...
Unfortunately, my father was feeling under the weather and being cared for by the staff and they noticed he was having a stroke, they called an ambulance straight away and he was admitted to Hospital. When speaking to the Doctor in A&E they commented on the notes that had been sent with my Dad, which gave the hospital full information of his previous capabilities, which the hospital said was extremely helpful. Sadly Dad deteriorated and passed away peacefully a week later. During this time the care home staff were very attentive to my Mum who was both upset and confused and they are continuing to help and care for her whilst she adjusts...I cannot fault the care and support that they have provided.
Thank you Nigel for taking the time to leave us a review at this difficult time. We appreciate your recognition of the team at Brook House and your positive comments about the support and care your mum is continuing to receive. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
The warmest welcome whenever you walk through the door. My uncle says it feels like home and all the staff are super.
The warmest welcome whenever you walk through the door. My uncle says it feels like home and all the staff are super.
Many thanks for your positive review, Mandy. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
My uncle loves it here. The staff are wonderful and provide a friendly and caring environment. We feel lucky to have found Brook House!
My uncle loves it here. The staff are wonderful and provide a friendly and caring environment. We feel lucky to have found Brook House!
Thank you for taking the time to leave us such a fantastic review, Jon. Your uncle is a joy to care for. Fantastic to hear that he loves his time at Brook House. Your comments will be passed on to the team.
Having had to admit that I am not able to care for my husband at our home any longer, I am greatly comforted by the care he gets at Brook House. The staff and carers have been wonderful and it's such a warm and cheerful place to visit and I am always made most welcome.
Having had to admit that I am not able to care for my husband at our home any longer, I am greatly comforted by the care he gets at Brook House. The staff and carers have been wonderful and it's such a warm and cheerful place to visit and I am always made most welcome.
We would like to thank you for your words of kindness, Norma, which are very much appreciated - wonderful to hear that you find our home warm and cheerful. All comments will be passed on to the team and thank you again for the review.
She loves the place. Very friendly staff, very attentive to residents' requirements. Meals are readily available and always filling. The staff ensure the residents have daily activities to...
Altogether a great home and my mother is made to feel very comfortable and respected.
Thank you, Steve. We are so pleased to read your wonderful comments about the care and service your mother and family receives. It was lovely to be able to make her birthday a special occasion - the team are thrilled with your feedback.
My mum has recently moved into Brook House after becoming very lonely and anxious in her own home. The building is lovely, very well designed and beautifully decorated, there is a full activity schedule too which was important to us. The staff make a strong effort to get to know residents,...
It's early days for us so we've not had any regular meetings or feedback but the staff do tell us how mum is doing when we see them. I'd give a special mention to the lady in reception who is absolutely lovely to residents and visitors, she is doing a fantastic job.
Thank you for your lovely comments, Louise. We're happy to hear that your mum is receiving such great care at Brook House. The care and services we deliver as a team to our residents and families is extremely important to us and therefore all feedback is very important. I will pass on your kind comments to the whole team.
The most important aspect is the staffing, everyone seems friendly and welcoming. The staff clearly care for the residents with love and compassion and do their best to serve all their needs, whether social, domestic, emotional or medical. The whole environment of the home is pleasant and...
The most important aspect is the staffing, everyone seems friendly and welcoming. The staff clearly care for the residents with love and compassion and do their best to serve all their needs, whether social, domestic, emotional or medical. The whole environment of the home is pleasant and attractive. All areas are clean and well-cared for. The communal areas are comfortable and more the standard one might expect, in a decent hotel. Although my experience is limited, the evidence points to good quality cuisine throughout. It also seems that the home provides a wide range of activities and leisure opportunities for the residents, which are well-received. My only negative observations are, there have been times when I have wondered if the home is somewhat understaffed and the car parking is cramped and limited. Note that my star-ratings should be prefixed with 'as far as I am aware.'
Thank you Andrew for your kind words and recognition of the team and facilities at Brook House, our staff work hard to deliver high standards of person-centred care. We truly value feedback to enable continuous improvement and have passed your comments to the team.
Better...
I actually took my vacuum in to clean one evening.
We pride ourselves on the resident experience and are sorry if some aspects of your mother's care fell below expectations. We have passed your feedback to the team and will use your comments to continue building on and improving the services we provide. We thank you for your feedback
His care was very good. The manager of the home was very approachable. Kept us up to date with regular meetings. Staff very caring and looked after him very well. He settled in after a few weeks and became fond of the staff as they also became fond of him. We hoped he had found his forever...
So sorry he had to leave but glad he is somewhere he can stay.
Dear Sally, we pride ourselves on the resident experience and take comments such as this seriously as it does not reflect the usual positive feedback we receive. We are sorry that our communications did not meet your standards and we will reflect on this, and use your feedback, to learn and improve the services we offer.
I have had a very positive experience with Brook House since speaking to the customer relations advisor to enquire about moving my father in and during the preparation phase, moving day and his ongoing care since moving in. The home is very modern and clean, with really great features - dining...
I have had a very positive experience with Brook House since speaking to the customer relations advisor to enquire about moving my father in and during the preparation phase, moving day and his ongoing care since moving in. The home is very modern and clean, with really great features - dining rooms, lounges (with and without TVs), a hairdresser and an activity room. The Bistro cafe is great for having a drink with my father, and the garden courtyard is very peaceful, with comfortable seats and parasols if it is sunny. The staff are friendly and genuinely caring and, after regular visits, feel more like friends than members of staff. All of my questions have been answered, and my suggestions have been listened to and acted on wherever possible. I feel very relieved that I have found such a lovely place for my father to live in with staff that I can totally trust.
Thank you, Oliver, for taking the time to leave us a review. We are happy to hear your father is settling in with us and appreciate your positive comments regarding our team and home, including the lovely bistro and courtyard garden. Your feedback will be passed on to the whole team.
Since being a resident, I am feeling like myself again! Relaxation is back in my frame and feel I can hold a conversation once more. The major missing link in my life was my dear husband passing away. The staff at the care home are a big help, even the smallest of help is there from them, gets...
Since being a resident, I am feeling like myself again! Relaxation is back in my frame and feel I can hold a conversation once more. The major missing link in my life was my dear husband passing away. The staff at the care home are a big help, even the smallest of help is there from them, gets through and helps.
Thank you Joan for taking the time to leave us such a lovely review. We are pleased to hear you are feeling more like yourself again and that the team have helped in this. We will pass your comments on to the whole team who will be delighted to hear them.
I thoroughly enjoy my respite stays at Brook House and always look forward to returning. The staff are all so lovely and work really hard to look after us well. There is always lots going on and people to talk to and the food is very good. I meet with the chef who works out with me what I like to...
I thoroughly enjoy my respite stays at Brook House and always look forward to returning. The staff are all so lovely and work really hard to look after us well. There is always lots going on and people to talk to and the food is very good. I meet with the chef who works out with me what I like to eat during my stay here and they buy it in especially for me if they haven't got it. My room is also lovely, with great views over the front of the building and they give me the same room each time I return, for me it's like going on holiday.
Thank you for your respite stay review, we are so glad you enjoy spending your time with us and we are able to make you feel relaxed, as though you are on holiday. We are pleased you enjoy the food and we look forward to welcoming you again. Thank you again for your kind words.
My dear friend has recently taken up residence in Brook House as he is no longer able to look after himself at home. From my first visit I was immediately struck by the professional and friendly attitude of the staff who are a credit to their profession. The home is immaculate and has lots of quiet...
My dear friend has recently taken up residence in Brook House as he is no longer able to look after himself at home. From my first visit I was immediately struck by the professional and friendly attitude of the staff who are a credit to their profession. The home is immaculate and has lots of quiet seating areas for those who want peace and quiet. The home is extremely well laid out and the bistro in the reception area is inspired - the coffee is lovely too. The menu is to die for and my friend is looking much more healthy now that he is eating regularly - we are looking forward to booking the private dining area at some point so that a few of his friends and family can join him for Sunday lunch! Overall I couldn't be happier that he is at Brook House - he is in a safe environment and thinks he is staying in a hotel - what better testament to the facilities and attitude of the staff.
Thank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and their friends and family is extremely important to us. Your feedback will be shared with the team.
After visiting the home a number of times, I’ve found it to be one of the best I have been to. The staff are very friendly and welcoming. The facilities are to a very high standard. It’s bright, welcoming and exceptionally clean. The residents and staff alike seem very happy and relaxed.
After visiting the home a number of times, I’ve found it to be one of the best I have been to. The staff are very friendly and welcoming. The facilities are to a very high standard. It’s bright, welcoming and exceptionally clean. The residents and staff alike seem very happy and relaxed.
Many thanks for taking the time to leave us a review and for your wonderful comments about our home and the team. These have been shared with everyone at the home who will be delighted to hear your feedback.
From the first contact with the home, I spoke to a lady, who has made this decision for my uncle to be placed in care so much easier, My uncle loves it, he’s so happy, and that puts my mind at ease knowing he’s happy and well looked after.
From the first contact with the home, I spoke to a lady, who has made this decision for my uncle to be placed in care so much easier, My uncle loves it, he’s so happy, and that puts my mind at ease knowing he’s happy and well looked after.
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us, and we are glad to hear your uncle is happy and settled at the home. Your feedback will be shared with the team.
My Dad currently lives at home with me but recently stayed at Brook House for respite care when I went on a much needed holiday. From my initial enquiry, the staff at Brook House were caring, informative, extremely welcoming and put my mind at rest that he would be well cared for during his stay....
My Dad currently lives at home with me but recently stayed at Brook House for respite care when I went on a much needed holiday. From my initial enquiry, the staff at Brook House were caring, informative, extremely welcoming and put my mind at rest that he would be well cared for during his stay. The facilities are beautiful, the staff are lovely and Dad was really happy with his two-week holiday and is very keen to go back for another stay later this year. It is such a relief to know that I can go away and know he will be well cared for at Brook House.
Dear Tracy, Thank you for your lovely comments. It is wonderful to hear that your father enjoyed his stay with us, whilst giving you peace of mind while on holiday. We look forward to welcoming him back to the home later this year for another stay with us. The care and services we deliver as a...
Dear Tracy, Thank you for your lovely comments. It is wonderful to hear that your father enjoyed his stay with us, whilst giving you peace of mind while on holiday. We look forward to welcoming him back to the home later this year for another stay with us. The care and services we deliver as a team, to our residents and families are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
From the first time I had contact with Brook House, I was impressed by their friendly, caring attitude. Nothing is too much trouble for them. The home is beautiful and well equipped. After having a negative experience with another care home I was relieved to find such a lovely place.
From the first time I had contact with Brook House, I was impressed by their friendly, caring attitude. Nothing is too much trouble for them. The home is beautiful and well equipped. After having a negative experience with another care home I was relieved to find such a lovely place.
Excellent care home, very good facilities for residents and family members, especially when covid restrictions can be lifted re the coffee shop! I have to mention the wonderful staff who make his stay with them so perfect.
Excellent care home, very good facilities for residents and family members, especially when covid restrictions can be lifted re the coffee shop! I have to mention the wonderful staff who make his stay with them so perfect.
All efforts are made to make you feel at home on arrival. The staff are friendly, helpful and usually efficient. The food is always excellent. Overall, it is a warm and caring environment in which to live.
All efforts are made to make you feel at home on arrival. The staff are friendly, helpful and usually efficient. The food is always excellent. Overall, it is a warm and caring environment in which to live.
Mum is in a lovely care home, she looks well and treated with lots of respect. She is happy and looks content where is. The care home is spotless and there is always a warm welcome when you walk through the door.
Mum is in a lovely care home, she looks well and treated with lots of respect. She is happy and looks content where is. The care home is spotless and there is always a warm welcome when you walk through the door.
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I am originally from South Africa and bring 34 years of experience in the care sector, having worked across both South Africa and the UK. I graduated...
I am originally from South Africa and bring 34 years of experience in the care sector, having worked across both South Africa and the UK. I graduated in 1992 and hold a Master’s degree, a PhD, and a qualification in Health and Social Care. I am no stranger to hard work, although I always enjoy returning home to South Africa when I can.
I believe anyone considering a career in care needs to be genuinely passionate about what they do. Knowledge alone is not enough; it is the combination of knowledge, compassion, and a genuine love for caring that makes a great care professional.
As Home Manager at Brook House, I take a person-centred approach and always put residents’ needs first.
Outside of work, I enjoy caring for my 300-litre tropical fish tank, particularly my angelfish, capturing landscapes through my camera lens, and planning my next adventure, with Thailand and Mexico among my favourite destinations.
I am also a fan of South African food, athletics, tennis, and spending time with friends. I believe in going the extra mile, both in life and in care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House to verify any information. View our terms and conditions. Brook House has an Enhanced Service -what an Enhanced Service includes.