Brook House

Water Lane, Towcester NN12 6HR
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9.9 59 Reviews
  • Brook House, Towcester
Brook House is conveniently located in Towcester, providing quality residential dementia and residential care on a permanent and short stay basis. Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, a cinema room, bistro area, a hairdressing salon and lovely patio gardens for all residents to access and enjoy, there’s plenty to keep residents engaged.

Brook House Care Home were delighted to be awarded ‘Best Innovation and Environmental’ in the prestigious Pinders 2022 Healthcare Design Awards.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Brook House offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Brook House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rhiannon Crofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Brook House Reviews (59)

9.9

Brook House has a Review Score of 9.9 (9.889) out of 10, based on 28 reviews in the last 2 years.
Over all time Brook House has 59 reviews.

Overall Experience
  • 53
  • 4
  • 2
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Date Published
  • 59
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Reviewer Connection to Brook House
  • 16
  • 9
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  • 4
  • 3
  • 2
  • 2
  • 2
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  • 2
  • 1
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Total of 59, showing 41-59
Review from Louise R (Daughter of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has recently moved into Brook House after becoming very lonely and anxious in her own home. The building is lovely, very well designed and beautifully decorated, there is a full activity schedule too which was important to us. The staff make a strong effort to get to know residents, relatives
and friends and we always feel welcome when we visit. The Bistro is a lovely area which makes visits more enjoyable, especially with children!
As with most homes at the moment, I feel there is a shortage of staff which does present difficulties, especially in the evenings. Many dementia patients become anxious after dinner and I know mum gets very frustrated when there is no one around to call on for assistance.
It's early days for us so we've not had any regular meetings or feedback but the staff do tell us how mum is doing when we see them. I'd give a special mention to the lady in reception who is absolutely lovely to residents and visitors, she is doing a fantastic job.
Reply from Home Manager, Home Manager at Brook House

Thank you for your lovely comments, Louise. We're happy to hear that your mum is receiving such great care at Brook House. The care and services we deliver as a team to our residents and families is extremely important to us and therefore all feedback is very important. I will pass on your kind comments to the whole team.

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Review from Andrew A (Son of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most important aspect is the staffing, everyone seems friendly and welcoming. The staff clearly care for the residents with love and compassion and do their best to serve all their needs, whether social, domestic, emotional or medical. The whole environment of the home is pleasant and attractive.
All areas are clean and well-cared for. The communal areas are comfortable and more the standard one might expect, in a decent hotel. Although my experience is limited, the evidence points to good quality cuisine throughout. It also seems that the home provides a wide range of activities and leisure opportunities for the residents, which are well-received. My only negative observations are, there have been times when I have wondered if the home is somewhat understaffed and the car parking is cramped and limited. Note that my star-ratings should be prefixed with 'as far as I am aware.'
Reply from Home Manager, Home Manager at Brook House

Thank you Andrew for your kind words and recognition of the team and facilities at Brook House, our staff work hard to deliver high standards of person-centred care. We truly value feedback to enable continuous improvement and have passed your comments to the team.

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Review from Vanessa M (Daughter of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My observation is over a few weeks. I understand that being short-staffed plays a huge part in some of these.
Lack of communication to myself and siblings regarding mum's health requirements and actions/documented.
Fluctuations in meal times.
Food quality, assortment, quantity, bland.
Better observation
required around the dining and kitchen due to the odd patient helping themselves, like a buffet and returning the food too, unnoticed.
Cleanliness of room, under bed, dead flowers in vase left on side.
I actually took my vacuum in to clean one evening.
Reply from Home Manager at Brook House

We pride ourselves on the resident experience and are sorry if some aspects of your mother's care fell below expectations. We have passed your feedback to the team and will use your comments to continue building on and improving the services we provide. We thank you for your feedback

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Review from Sally G (Sister-in-law of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
His care was very good. The manager of the home was very approachable. Kept us up to date with regular meetings. Staff very caring and looked after him very well. He settled in after a few weeks and became fond of the staff as they also became fond of him. We hoped he had found his forever home.
However,
in June the manager left (the day the CQC inspected) and the meetings ceased. We were then dismayed to be asked to a meeting with a representative from head office and handed a letter giving us 4 weeks to move him out! No explanation was given. We were not given any help or advice. He'd had a couple of altercations with other residents which had become physical. This is not unusual in people with dementia. Several residents have similar problems but Brook House seems not to have enough staff to cope.
Finally, when he left there were no proper handover documents ready for the new home. No care plans or list of medications were provided.
So sorry he had to leave but glad he is somewhere he can stay.
Reply from Home Manager, Home Manager at Brook House

Dear Sally, we pride ourselves on the resident experience and take comments such as this seriously as it does not reflect the usual positive feedback we receive. We are sorry that our communications did not meet your standards and we will reflect on this, and use your feedback, to learn and improve the services we offer.

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Review from Oliver H (Son of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a very positive experience with Brook House since speaking to the customer relations advisor to enquire about moving my father in and during the preparation phase, moving day and his ongoing care since moving in. The home is very modern and clean, with really great features - dining rooms,
lounges (with and without TVs), a hairdresser and an activity room. The Bistro cafe is great for having a drink with my father, and the garden courtyard is very peaceful, with comfortable seats and parasols if it is sunny. The staff are friendly and genuinely caring and, after regular visits, feel more like friends than members of staff. All of my questions have been answered, and my suggestions have been listened to and acted on wherever possible. I feel very relieved that I have found such a lovely place for my father to live in with staff that I can totally trust.
Reply from Home Manager, Home Manager at Brook House

Thank you, Oliver, for taking the time to leave us a review. We are happy to hear your father is settling in with us and appreciate your positive comments regarding our team and home, including the lovely bistro and courtyard garden. Your feedback will be passed on to the whole team.

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Review from Joan M (Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being a resident, I am feeling like myself again! Relaxation is back in my frame and feel I can hold a conversation once more. The major missing link in my life was my dear husband passing away. The staff at the care home are a big help, even the smallest of help is there from them, gets through
and helps.
Reply from Home Manager, Home Manager at Brook House

Thank you Joan for taking the time to leave us such a lovely review. We are pleased to hear you are feeling more like yourself again and that the team have helped in this. We will pass your comments on to the whole team who will be delighted to hear them.

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Review from John H (Respite Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly enjoy my respite stays at Brook House and always look forward to returning. The staff are all so lovely and work really hard to look after us well. There is always lots going on and people to talk to and the food is very good. I meet with the chef who works out with me what I like to eat
during my stay here and they buy it in especially for me if they haven't got it. My room is also lovely, with great views over the front of the building and they give me the same room each time I return, for me it's like going on holiday.
Reply from Home Manager at Brook House

Thank you for your respite stay review, we are so glad you enjoy spending your time with us and we are able to make you feel relaxed, as though you are on holiday. We are pleased you enjoy the food and we look forward to welcoming you again. Thank you again for your kind words.

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Review from L H (Friend of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has recently taken up residence in Brook House as he is no longer able to look after himself at home. From my first visit I was immediately struck by the professional and friendly attitude of the staff who are a credit to their profession. The home is immaculate and has lots of quiet
seating areas for those who want peace and quiet. The home is extremely well laid out and the bistro in the reception area is inspired - the coffee is lovely too. The menu is to die for and my friend is looking much more healthy now that he is eating regularly - we are looking forward to booking the private dining area at some point so that a few of his friends and family can join him for Sunday lunch! Overall I couldn't be happier that he is at Brook House - he is in a safe environment and thinks he is staying in a hotel - what better testament to the facilities and attitude of the staff.
Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and their friends and family is extremely important to us. Your feedback will be shared with the team.

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Review from Katharine E (Friend of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting the home a number of times, I’ve found it to be one of the best I have been to. The staff are very friendly and welcoming. The facilities are to a very high standard. It’s bright, welcoming and exceptionally clean. The residents and staff alike seem very happy and relaxed.
Reply from Home Manager, Home Manager at Brook House

Many thanks for taking the time to leave us a review and for your wonderful comments about our home and the team. These have been shared with everyone at the home who will be delighted to hear your feedback.

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Review from Helen M (Relative of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact with the home, I spoke to a lady, who has made this decision for my uncle to be placed in care so much easier, My uncle loves it, he’s so happy, and that puts my mind at ease knowing he’s happy and well looked after.
Reply from Home Manager, Home Manager at Brook House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us, and we are glad to hear your uncle is happy and settled at the home. Your feedback will be shared with the team.

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Review from Tracy C (Daughter of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad currently lives at home with me but recently stayed at Brook House for respite care when I went on a much needed holiday. From my initial enquiry, the staff at Brook House were caring, informative, extremely welcoming and put my mind at rest that he would be well cared for during his stay. The
facilities are beautiful, the staff are lovely and Dad was really happy with his two-week holiday and is very keen to go back for another stay later this year. It is such a relief to know that I can go away and know he will be well cared for at Brook House.
Reply from Home Manager, Home Manager at Brook House

Dear Tracy, Thank you for your lovely comments. It is wonderful to hear that your father enjoyed his stay with us, whilst giving you peace of mind while on holiday. We look forward to welcoming him back to the home later this year for another stay with us. The care and services we deliver as a team, to our residents and families are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from R E (Wife of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time I had contact with Brook House, I was impressed by their friendly, caring attitude. Nothing is too much trouble for them. The home is beautiful and well equipped. After having a negative experience with another care home I was relieved to find such a lovely place.
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Review from W P (Friend of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, very good facilities for residents and family members, especially when covid restrictions can be lifted re the coffee shop! I have to mention the wonderful staff who make his stay with them so perfect.
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Review from S D (Niece of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All efforts are made to make you feel at home on arrival. The staff are friendly, helpful and usually efficient. The food is always excellent. Overall, it is a warm and caring environment in which to live.
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Review from L M (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is in a lovely care home, she looks well and treated with lots of respect. She is happy and looks content where is. The care home is spotless and there is always a warm welcome when you walk through the door.
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Review from Beverly C (Partner of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is beautifully bright and has a cosy feel. All the furniture and fittings are of a very high standard and having enjoyed several lunches with my partner I can confirm how good the food is. My partner is obviously so much happier and settled and I have stopped having sleepless nights worrying
about him. All the staff are very friendly and don’t rush him when he is trying to explain something. He has a new ‘best friend’ who shares his taste in music. The precautions taken against Covid when I visit are very thorough which is reassuring. I would not hesitate in recommending it to anyone.
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Review from Doug A (Son of Resident) published on 29 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House has made such a difference to my mum. She has been really well looked after and cared for. The staff take a strong personal interest in mum and she has come to treat them like friends and family. The home is really well set up and has high standards in all areas. Highly recommended!
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Review from S M (Friend of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a beautiful home. I visited my lovely friend and I had a lovely welcome to the home and was reassured that all precautions had been taken to ensure we were safe from any threat of Covid. Fabulous hospitality and I could clearly see how much happier my friend is in a home enjoying the fun activities
and delicious food.
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Review from Edward M (Son of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely facilities and lovely staff. Everyone seems very caring and really trying their best in these difficult times (Covid-19).
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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Brook House is calculated as follows: ( (301 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 333 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Rhiannon

Rhiannon Crofts

Job Title: Home Manager

Rhiannon is our Home Manager at Brook House Care Home, here’s a little bit more about herself and the home in her own words:


“One of the best things about my job is knowing that our residents are living their best life, seeing their smiles, and knowing we are looking after them.


I strive for continuous improvement and like to be hands-on and involved in the day-to-day care. I maintain good communication with my team, residents and families and feel that it is important to get to know everyone. I also like to have good community engagement, as it is important that our home is part of our local community.


Everything we do at Brook House is from the heart and it is not a job, but a passion. We are building a home together – team and residents.


There is always a lot going on in the area that we can get involved in. If you’d like to see our home please do get in touch, I would love to show you around.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House to verify any information. View our terms and conditions. Brook House has an Enhanced Service - more info.