Brook House

Water Lane, Towcester NN12 6HR
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9.9 59 Reviews
  • Brook House, Towcester
Brook House is conveniently located in Towcester, providing quality residential dementia and residential care on a permanent and short stay basis. Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, a cinema room, bistro area, a hairdressing salon and lovely patio gardens for all residents to access and enjoy, there’s plenty to keep residents engaged.

Brook House Care Home were delighted to be awarded ‘Best Innovation and Environmental’ in the prestigious Pinders 2022 Healthcare Design Awards.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Brook House offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Brook House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rhiannon Crofts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Brook House Reviews (59)

9.9

Brook House has a Review Score of 9.9 (9.889) out of 10, based on 28 reviews in the last 2 years.
Over all time Brook House has 59 reviews.

Overall Experience
  • 53
  • 4
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Date Published
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Reviewer Connection to Brook House
  • 16
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  • 4
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Total of 59, showing 21-40
Review from S P (Granddaughter of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Brook House highly enough. They provide excellent care for my Nan, we can visit any time and they are amazing with my children. It is a wonderful place for adults and children alike. When my children expressed an interest in working at the home, the staff at Brook House
gave them jobs as storytellers. We look forward to our visits to Brook House, we are there two to three times a week, the facilities are always clean and they have a range of activities available daily. The staff always makes us feel welcome and my Nan is happy here.
Reply from Home Manager, Home Manager at Brook House

Thank you so much for your lovely review! We're so glad your Nan is happy at Brook House and that you and the children enjoy your visits, we certainly enjoy having you, especially our little storytellers! Our team will be thrilled to hear your feedback.

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Review from Alison P (Sister of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at Brook House for six months now and as a family, we are so pleased with the excellent service, truly that of a five-star hotel. It took a couple of weeks for her to settle in, she has a beautiful room overlooking the gardens but now she is fully settled and enjoys all the activities
and functions.
We recently had a lovely birthday party for her and Brook House provided an excellent buffet and support for a memorable day. I would highly recommend Brook House for anyone looking for five-star care and accommodation.
Reply from Home Manager, Home Manager at Brook House

Thank you so much for your review; it's great to hear that your sister has settled in and enjoys all of our activities and functions. Our team will be very pleased to hear your feedback!

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Review from David W (Son of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother came to Brook House in March 2023, after my Father died, to be close to her grandchildren and great-grandchildren. We decided on Brook House because it has wonderful Staff and is clean, bright and cheerful, these criteria are very important to her.
The kindness, support and communication
for both my Mother and us as a family have been fantastic. We have come to know the Staff and the home very well in the last 18 months and are very pleased with all aspects of care.
My Mother is 97 and her health has actually improved since she came to Brook House due to the care and attention she has received, she has put on weight and her leg ulcers have cleared up. She thrives on routine, which is based on her wishes, she has a daily paper and shower and likes having her hair done. She has a visit from one of our family every day and loves to see the great-grandchildren who also enjoy spending time at this excellent home, which we would recommend without reservation.
Reply from Home Manager, Home Manager at Brook House

Thank you for your fantastic feedback, David, we're so pleased that your mother's health has improved and that she's happy living at Brook House. We will share your kind words with our team and look forward to seeing your lovely family on the next visit!

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Review from H B (Relative of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a great home, everyone there is really nice. There are so many things, this place feel more like home for the residents such as the cinema room, having their own bathrooms and the free drinks machine means that they can offer their visitors a drink which seems like a small thing but really
means a lot to the residents.
Reply from Home Manager, Home Manager at Brook House

Thank you for your review, we're glad you enjoyed our cinema room and other facilities and that you and your loved one feel at home. Your feedback will be shared with our team.

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Review from Caroline B (Granddaughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this home enough! All the staff are so kind and lovely, they really care about the residents and they all make us, as guests, feel welcome too. They have fun and interesting activities every day including exercise and music, which really help the residents have variety in their day
and encourage the residents to interact. The decor is beautiful, it feels more like a hotel than a care home!
Rating the food is difficult because there have been some foods that Nan hasn't liked but it is impossible to give each and every resident their favourite meal every day!
Reply from Home Manager, Home Manager at Brook House

Thank you for your kind words, Caroline, we're happy you liked our home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from Linda W (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the home is very friendly with exceptional staff.
The activities are great, keeps Mum busy even though she is in a wheelchair.
Unfortunately, she is not eating her dinner all the time, this is because she won't try different things. She is very happy in her room.
It's peace of mind for our
family.
A lovely place to be.
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Review from Julie A (Daughter-in-law of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother-in-law receives in Brook House is exceptional and all staff always put her needs first. The staff are caring, attentive, polite and friendly. My mother-in-law has been happy in this home for nearly four years now.
Reply from Rhiannon Crofts, Home Manager at Brook House

Thank you, Julie, for your kind words and recognition of the team at Brook House. We strive for person-centred care for all our lovely residents, so it's great to hear of the joy and peace of mind this brings. Thank you, your comments will be passed on to the team.

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Review from H B (Daughter of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Brook House Care Home since June 2023. It took her a while to adjust but now she is very happy there.
Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to share your review of Brook House. It is our aim to support you as a family while your mother is in our care and her well-being is the utmost priority to the team at Brook House. We are incredibly pleased to hear she is happy. Your feedback will be shared with the team.

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Review from Nicola T (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are cheerful and helpful.
Clean and comfortable rooms.
A very welcoming home with a family atmosphere.
Staff are also very sympathetic to residents' and relatives' feelings.
Reply from Home Manager, Home Manager at Brook House

Nicola, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we believe Brook House is part of the extended family. Your feedback will be shared with the team.

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Review from Grace C (Resident) assisted by family/friend published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Brook House in February. I was welcomed with much kindness. The staff are extremely helpful, nothing is too much trouble for them. Cleanliness is excellent, entertainment is very good. On the whole, I'm very happy here.
Reply from Home Manager, Home Manager at Brook House

We would like to thank you for your words of kindness Grace, which are very much appreciated. We are extremely happy to have you as part of our Brook House family. All comments will be passed on to the team and thank you again for the review.

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Review from Thomas H (Grandson of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst visiting Brook House Care Home to see my grandmother, the staff were very friendly and welcoming. Always cheery on any visit I have been here. I like the small things, e.g. being offered a hot or cold drink, even the politest of hellos.
Seems we have found a very good place for my grandmother
to live and be cared for.
Reply from Home Manager, Home Manager at Brook House

We would like to thank you Thomas for your words of kindness which are very much appreciated. We always try to ensure that Brook House has that home feeling and that everyone is welcome. All comments will be passed on to the team and thank you again for the review.

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Review from M D (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are so pleased with the care provided at Brook House. The management are excellent - very responsive and useful relatives meetings are held. We are able to raise any concerns (although those are rare) confidentially. The care staff are very efficient and kind and always have time to
chat. The catering staff are equally friendly and the housekeeping team are completely on top of keeping everything spotless. Facilities are very good - particularly the garden and the wellbeing team are just lovely! Fun but also sensitive to each resident's needs.
Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.

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Review from E M (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Brook House since July 2022. He feels at home here and has a good relationship with all the staff who all do a fantastic job.
He is very well looked after and his room is very comfortable and he enjoys being able to access the garden easily.
All the staff are very welcoming also to
me and other members of the family.
Reply from Home Manager at Brook House

Thank you for your kind words and recognition of the team at Brook House. The care, services and support we deliver as a team to your dad and whole family is extremely important to us. We are so pleased he enjoys our outside space. Your feedback will be shared with the team.

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Review from M B (Friend of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I called to visit a long-term friend and my experience throughout the visit was excellent/positive. My assessment as indicated below just confirms this. From welcome to leaving, I observed the care from staff towards my friend, conduct of staff towards myself - all excellent. Thank you so much.
Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your experience of visiting Brook House was so positive and your long-term friend is receiving such great care here. All your kind comments will be passed on to the whole team.

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Review from G W (Nephew of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a very positive experience visiting my uncle for the first time last January.
Lovely staff. I can't fault Brook House in anyway. Thank you very much to you all for the wonderful care shown to my uncle and his wife there.
Reply from Home Manager, Home Manager at Brook House

On behalf of the Brook House team, we would like to thank you for your wonderful feedback. It is a pleasure to have your uncle and as part of our family. Thank you again for your review.

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Review from Nigel S (Son of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved both my Mum and Dad into Brook House Care Home in March 2023 and it was one of the best decisions we as a family made. They were instantly made to feel at home and knowing that they were eating well and had the care and support they needed was such a relief.
Unfortunately, my father was feeling
under the weather and being cared for by the staff and they noticed he was having a stroke, they called an ambulance straight away and he was admitted to Hospital. When speaking to the Doctor in A&E they commented on the notes that had been sent with my Dad, which gave the hospital full information of his previous capabilities, which the hospital said was extremely helpful. Sadly Dad deteriorated and passed away peacefully a week later. During this time the care home staff were very attentive to my Mum who was both upset and confused and they are continuing to help and care for her whilst she adjusts...I cannot fault the care and support that they have provided.
Reply from Home Manager at Brook House

Thank you Nigel for taking the time to leave us a review at this difficult time. We appreciate your recognition of the team at Brook House and your positive comments about the support and care your mum is continuing to receive. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Mandy S (Niece of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warmest welcome whenever you walk through the door. My uncle says it feels like home and all the staff are super.
Reply from Home Manager, Home Manager at Brook House

Many thanks for your positive review, Mandy. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Jon S (Nephew of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle loves it here. The staff are wonderful and provide a friendly and caring environment. We feel lucky to have found Brook House!
Reply from Home Manager, Home Manager at Brook House

Thank you for taking the time to leave us such a fantastic review, Jon. Your uncle is a joy to care for. Fantastic to hear that he loves his time at Brook House. Your comments will be passed on to the team.

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Review from Norma R (Wife of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had to admit that I am not able to care for my husband at our home any longer, I am greatly comforted by the care he gets at Brook House. The staff and carers have been wonderful and it's such a warm and cheerful place to visit and I am always made most welcome.
Reply from Home Manager at Brook House

We would like to thank you for your words of kindness, Norma, which are very much appreciated - wonderful to hear that you find our home warm and cheerful. All comments will be passed on to the team and thank you again for the review.

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Review from Steve H (Son of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Brook House for 4 weeks of respite and for the past 7 weeks, a fully-fledged resident.
She loves the place. Very friendly staff, very attentive to residents' requirements. Meals are readily available and always filling. The staff ensure the residents have daily activities to
keep them occupied. The cinema room shows great films in the afternoon and my mum loves this. And above all, their medical requirements are catered for. Drug rounds twice daily. Recently we had a dining experience in the private dining room. Chef prepared a fabulous meal and this made my mother's 83rd birthday something special.
As relatives, we are always made welcome. Wonderful receptionist. Coffee in the Bistro is always flowing.
Altogether a great home and my mother is made to feel very comfortable and respected.
Reply from Home Manager, Home Manager at Brook House

Thank you, Steve. We are so pleased to read your wonderful comments about the care and service your mother and family receives. It was lovely to be able to make her birthday a special occasion - the team are thrilled with your feedback.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Brook House is calculated as follows: ( (301 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 333 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brook House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Rhiannon

Rhiannon Crofts

Job Title: Home Manager

Rhiannon is our Home Manager at Brook House Care Home, here’s a little bit more about herself and the home in her own words:


“One of the best things about my job is knowing that our residents are living their best life, seeing their smiles, and knowing we are looking after them.


I strive for continuous improvement and like to be hands-on and involved in the day-to-day care. I maintain good communication with my team, residents and families and feel that it is important to get to know everyone. I also like to have good community engagement, as it is important that our home is part of our local community.


Everything we do at Brook House is from the heart and it is not a job, but a passion. We are building a home together – team and residents.


There is always a lot going on in the area that we can get involved in. If you’d like to see our home please do get in touch, I would love to show you around.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook House to verify any information. View our terms and conditions. Brook House has an Enhanced Service - more info.