Nazareth House - Northampton

My dad was only resident at Nazareth House for a few months, but while he was resident there, I cannot fault the care he received from all staff. He was treated with dignity and respect and staff were attentive to his ongoing care needs. He was allocated a place at Nazareth House, rather than personally choosing, after a hospital stay and I am so very glad that he was. He didn't socialise with the other residents, but there was plenty of opportunities to do so, had he wished to. Thank you so very much to everyone who made his time there so comfortable.

My mother recently passed away aged 102 after spending 2 years in Nazareth House. During that time we have only praise for the care and concern shown towards her. While she was encouraged to join other residents for meals and services when she became too frail her wish to stay in her room was respected. If she could feed herself she was allowed to but, if she could not, a carer would help her eat. She had her wish to remain in Nazareth House and not be taken to hospital. During her last days, every aspect of her care was delivered with kindness and regard for her comfort and dignity. I would like to thank all the staff.

I would first like to acknowledge the friendly and professional service displayed by every member of the care team, not forgetting those who provide the refreshments and meals and those that ensure the facilities are kept clean and tidy. The management of Nazareth House, Northampton have to be highly commended in the environment they promote for both staff and residents. I am extremely satisfied with the care provided to my mother and do not hesitate to recommend this care home to any family regardless of their religion. Thank you to everybody who supported my mother whilst resident in Nazareth House. I could not fault it.

Room tidy first time in an age. So that's a plus. No staff in the living room, even though 6 persons in there. Afternoon tea was provided. If visitors were not there, residents would not have been able to reach. One resident needed the bathroom but his walker had been returned to his room? That made no sense. Again if visitors hadn't been there for someone else he would have fallen, as the staff did not respond to the bell, which continued to bleep.

In general, I was satisfied with most of my 19-day stay, including talking with residents and time spent with visitors and watching the traffic from the lounge on Harlestone Road. I thought that time spent waiting for lunch and tea to be served was too long. I would have preferred to have had my bed made up each morning. Replies, when I used the call system, were quick and good.

Staff are always friendly and caring.

Our mother has been a resident for 7 years. She is 94 years old. Support of all staff excellent, caring and professional home. No complaints. We visit every week, son, daughter and other family members/friends. We also make phone calls and communicate with staff at every level. She has COPD and often needs the doctor to check her chest. We have no complaints about her care. Her surroundings are good. She is kept clean and well aware her how much she is loved by the staff as well as her family.

The bad CQC report caused much concern but visible improvements have taken place. There are still areas to be addressed and we are unhappy that a rise in fees is taking place before a new report has been issued. The sisters and staff are dedicated and caring, often doing a difficult job under stressful circumstances. The home "homely" with a loving atmosphere and my father is happy with the care he receives.

Throughout my mother's residence at Nazareth House - Northampton she has been cared for by staff who are friendly, professional, kind and considerate. Highs standards are maintained and the interests and wellbeing of residents are prioritised.