Nazareth House - Northampton

118 Harlestone Road, Northampton NN5 6AD
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9.8 91 Reviews
  • Nazareth House - Northampton, Northampton
Nazareth House, 118 Harlestone Road, is a forty-eight capacity residential home for the elderly that looks to present the word of Christ through a friendly and compassionate care service.

The care provider, Sisters of Nazareth, operate in many regions of the world as well as the UK, and are known for their commitment to the respect and dignity of the individual.

Together with spiritual support, Nazareth House carers feel strongly that all residents should have access to an active lifestyle, a healthy environment with nutritious meals, and comfortable accommodation where professionals can easily be contacted.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional to the weekly fee's are Hairdressing and Chiropody fee's.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Barrow (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)

Visiting

  • By appointment 7 days a week. Appointment system in place in line with Government Guidelines

Parking

  • Limited on-site parking

Nazareth House - Northampton Reviews (91)

9.8

Nazareth House - Northampton has a Review Score of 9.8 (9.841) out of 10, based on 58 reviews in the last 2 years.
Over all time Nazareth House - Northampton has 91 reviews.

Overall Experience
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Date Published
  • 91
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  • 58
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Reviewer Connection to Nazareth House - Northampton
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Total of 91, showing 81-91
Review from K W (Relative of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
He has been staying at Nazareth House for 3-weeks of respite care while I recovered from surgery.
It's the first time, he has stayed away from me, and we were both fairly nervous about how he would cope, but we needn't have worried. The care he has had has been first class and, although it took him
a while to settle, every staff member he has had dealings with has been so caring and friendly, that I'm not sure he wants to come home!
The manager is always friendly and easy to talk to, resolving his tiny issues so quickly.
When the time comes for him to move into full-time residential care, I really hope that Nazareth House has a bed available, as I know I would be confident in him being happy there.
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Review from Jane H (Wife of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Where do you begin! but I guess if you want your loved one wandering the street late at night, being made out to be totally uncontrollable, items missing and other people’s clothes sent when they leave, then this is the place for them. Totally appalled, and the assistant manager needs to learn compassion
towards residents and their partners.
Needless to say, I will not be recommending Nazareth House to anyone.
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Review from Emma H (Daughter of Resident) published on 11 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was only resident at Nazareth House for a few months, but while he was resident there, I cannot fault the care he received from all staff. He was treated with dignity and respect and staff were attentive to his ongoing care needs. He was allocated a place at Nazareth House, rather than personally
choosing, after a hospital stay and I am so very glad that he was. He didn't socialise with the other residents, but there was plenty of opportunities to do so, had he wished to. Thank you so very much to everyone who made his time there so comfortable.
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Review from Margaret W (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently passed away aged 102 after spending 2 years in Nazareth House. During that time we have only praise for the care and concern shown towards her. While she was encouraged to join other residents for meals and services when she became too frail her wish to stay in her room was respected.
If she could feed herself she was allowed to but, if she could not, a carer would help her eat. She had her wish to remain in Nazareth House and not be taken to hospital. During her last days, every aspect of her care was delivered with kindness and regard for her comfort and dignity. I would like to thank all the staff.
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Review from Paul W (Son of Resident) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would first like to acknowledge the friendly and professional service displayed by every member of the care team, not forgetting those who provide the refreshments and meals and those that ensure the facilities are kept clean and tidy. The management of Nazareth House, Northampton have to be highly
commended in the environment they promote for both staff and residents. I am extremely satisfied with the care provided to my mother and do not hesitate to recommend this care home to any family regardless of their religion. Thank you to everybody who supported my mother whilst resident in Nazareth House. I could not fault it.
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Review from Margaret N (Power of Attorney of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room tidy first time in an age. So that's a plus. No staff in the living room, even though 6 persons in there. Afternoon tea was provided. If visitors were not there, residents would not have been able to reach. One resident needed the bathroom but his walker had been returned to his room? That made
no sense. Again if visitors hadn't been there for someone else he would have fallen, as the staff did not respond to the bell, which continued to bleep.
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Review from John A (Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In general, I was satisfied with most of my 19-day stay, including talking with residents and time spent with visitors and watching the traffic from the lounge on Harlestone Road. I thought that time spent waiting for lunch and tea to be served was too long. I would have preferred to have had my bed
made up each morning. Replies, when I used the call system, were quick and good.
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Review from B W (Son of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is currently undergoing maintenance work and she has been moved to another room. Room is comfortable and she is not stressed or unhappy.
Staff are always friendly and caring.
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Review from Pat T (Daughter of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident for 7 years. She is 94 years old. Support of all staff excellent, caring and professional home. No complaints. We visit every week, son, daughter and other family members/friends. We also make phone calls and communicate with staff at every level. She has COPD and often
needs the doctor to check her chest. We have no complaints about her care. Her surroundings are good. She is kept clean and well aware her how much she is loved by the staff as well as her family.
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Review from F R (Daughter of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The bad CQC report caused much concern but visible improvements have taken place. There are still areas to be addressed and we are unhappy that a rise in fees is taking place before a new report has been issued. The sisters and staff are dedicated and caring, often doing a difficult job under stressful
circumstances. The home "homely" with a loving atmosphere and my father is happy with the care he receives.
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Review from J J (Daughter of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my mother's residence at Nazareth House - Northampton she has been cared for by staff who are friendly, professional, kind and considerate. Highs standards are maintained and the interests and wellbeing of residents are prioritised.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Nazareth House - Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Nazareth House - Northampton is calculated as follows: ( (590 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 678 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nazareth House - Northampton is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 57 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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