Nazareth House - Northampton

118 Harlestone Road, Northampton NN5 6AD
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9.8 91 Reviews
  • Nazareth House - Northampton, Northampton
Nazareth House, 118 Harlestone Road, is a forty-eight capacity residential home for the elderly that looks to present the word of Christ through a friendly and compassionate care service.

The care provider, Sisters of Nazareth, operate in many regions of the world as well as the UK, and are known for their commitment to the respect and dignity of the individual.

Together with spiritual support, Nazareth House carers feel strongly that all residents should have access to an active lifestyle, a healthy environment with nutritious meals, and comfortable accommodation where professionals can easily be contacted.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional to the weekly fee's are Hairdressing and Chiropody fee's.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Barrow (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)

Visiting

  • By appointment 7 days a week. Appointment system in place in line with Government Guidelines

Parking

  • Limited on-site parking

Nazareth House - Northampton Reviews (91)

9.8

Nazareth House - Northampton has a Review Score of 9.8 (9.841) out of 10, based on 58 reviews in the last 2 years.
Over all time Nazareth House - Northampton has 91 reviews.

Overall Experience
  • 78
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Date Published
  • 91
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  • 58
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Reviewer Connection to Nazareth House - Northampton
  • 30
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  • 7
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Total of 91, showing 61-80
Review from K M (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nazareth House is one of the best care homes I have come across. As a child, I went to school with children from the children’s home and my mother took me to visit elderly friends at Nazareth House so it just seemed the right choice for mum when she needed residential care. The home is very clean and
well-kept. There is a calm, gentle, secure atmosphere. The carers are kind, professional and have sound common sense, they soon got the measure of mum! Their patience seems inexhaustible. It is such a comfort to know mum is so well cared for. I would highly recommend Nazareth House to anyone looking for a care home for their loved ones.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your kind response. We are here to support residents as well as families. We have an open-door policy here at Nazareth.

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Review from Susan S (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a long term resident and she has always been well cared for by members of staff. All members of staff, including management, are actively involved with the residents. My mum very much enjoys the activities provided, of which there are many and on the whole run efficiently. A charity
which is run by volunteers, does a good job in helping to provide visiting entertainment such as singers and instrumentalists to name just two.
My own experience within the home has been encouraging. The staff are always polite and friendly and keep me up to date with all things relating to my mum. If I should have any concerns I am always able to speak to the relevant person to resolve the problem which is usually dealt with quickly and efficiently.
Thank you to all the staff for your continued commitment.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your kind review. We have an open-door policy and will always support family members and keep you updated regarding your loved ones.

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Review from P G (Son of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write a review to express how grateful I am for the care my mother receives at Nazareth House, Northampton.
Unfortunately, my mother suffers with dementia and is unable to take care of herself.
The staff at the home are always supportive, caring and show respect for her needs.
They are
approachable and communicate well with myself and other family members but most importantly, I feel that my mother is safe and well cared for, especially at a time when she is at her most vulnerable.
A very well organised and managed residential home.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your response. We have a very supportive team here at Nazareth and we have an open-door policy.

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Review from Gail Y (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my very first visit, it's always felt homely and friendly. Staff are kind and caring and nothing seems too much trouble. My Dad is the happiest I've seen him in a long time since he settled in here. They truly treat the residents like one of their own family. Couldn't ask for more.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your lovely feedback. We are always open to feedback and will take the time to listen and ensure your loved ones feel welcome

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Review from A B (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are kind and friendly to my mother. When they come into the room they engage in conversation with her. My mother is well cared for. The room is kept clean and tidy. Her clothes are washed frequently. A hairdresser and chiropodist visit regularly. You can see the managers who make themselves
visible should there be any concerns.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We have an open-door policy and will always take the time to listen.

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Review from Steven W (Nephew of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my first visit and I was only there for one hour.
However, during that time, my uncle was treated with kindness and courtesy, as was I, my mother and my sister.
I'm not sure if my short visit can give a true reflection, so this is based on what I experienced whilst there.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We always aim to ensure anyone who visits Nazareth feels welcome. We aim to deliver a high standard of care here at Nazareth.

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Review from Doreen W (Sister of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly care home, the staff are really good and see to my brother's every need. The best decision he made was to live at Nazareth House - he is so happy living there and can not fault them in any way. Thank you very much for looking after him so well.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your kind feedback. We aim to ensure everyone who visits Nazareth feels welcome and we always welcome any feedback.

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Review from A W (Niece of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I've been to visit my uncle the staff have been very welcoming even when they are busy and refreshments provided when I sit with my uncle.
He said he is very happy here and it is much better than his last care home.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your kind response. We always aim to ensure anyone who visits our service feels welcome. We are always open to feedback and we have an open-door policy.

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Review from P F (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the death of my mother the first few months were hard for me. My dad went to Nazareth House for respite and it gave me the chance to recharge myself. They took all my doubts away and he was looked after very well. The staff were so relaxed but professional in the way they spoke and treated
him. He wasn't a number but a real person to them. I wouldn't hesitate to use them again for either respite or permanent care. Thank you to everyone there.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We will always support everyone who comes to Nazareth including family and friends. Thank you for your lovely feedback.

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Review from S B (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is in the care home. I am so pleased with the care he receives, the staff are so very friendly and are excellent with the residents.
I have no concerns because I know my dad is looked after so well.
I can't thank all the staff enough for all that they do as my dad can be very difficult at
times.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Our aim is to promote person-centred care for all our residents. Thank you for your lovely comments.

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Review from Jeremy P (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class care! The staff are so caring and nothing is too much trouble. My mother is in very safe hands. Everywhere is clean and well-kept. The food is very good and nutritious. Always activities going on for the residents.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your positive feedback. We aim to deliver a high standard of care. at Nazareth, we do have an open-door policy and we are here to listen and welcome any feedback.

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Review from A W (Granddaughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and happy to take time to talk about any concerns that might arise of ours and Nans, the communication is very good. The home is always clean, tidy, warm and secure.
I feel that Nan is settled and happy living at Nazareth House and the care she receives there is excellent.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your review. We aim to deliver a high standard of care and we have an open-door policy and are always willing to take on any suggestions given by relatives or your loved ones.

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Review from B P (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think you would struggle to find a better home for your loved ones. My mum is looked after so well and the staff take the time to learn her ways and react as they need to. The genuine concern and care shines through and for this I am truly grateful. We moved Mum from another home and have never looked
back.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your lovely feedback, we are always here to listen and we have an open-door policy.

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Review from J D (Grandson of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is very well looked after, very happy and feels at home. The staff are always very friendly and there's a low turnover in core positions relating to my nan which is great for stability. My nan gets involved in many activities too.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We aim to deliver a high standard of care to our residents. We always welcome feedback.

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Review from G D (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since August 2021 and in that time both myself and my sister have been very impressed with the level of care that the staff of Nazareth House Care Home have provided.
All of the staff are extremely caring and they treat all the residents just like one big family, this
also is extended to the relatives of the residents. We have been made welcome from day one and staff are always on hand to answer any questions we may have and they have all worked very hard to make my mother feel safe, comfortable and happy.
The work they do is exceptional and beyond our expectations.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Nazareth have an open-door policy and enjoys engaging with family members. We will always welcome any feedback.

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Review from Denise W (Mother of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a very difficult time adjusting to being in a home, she went in during covid which didn't help as visiting was restricted but the staff were so caring which helped her a lot. My mum has had a couple of small incidents in the last eighteen months, nothing major, but they contact us straight
away. I don't think she could have better care anywhere else. There is always someone there. My mum tells us now how well they look after her.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

Thank you for your positive feedback. Our door is always open and we will take on board any concerns should any arise.

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Review from Linda B (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great Care Home, is really well run, all staff are polite, helpful, respectful and genuinely care about all the residents. I have had experience's with other care homes and Nazareth definitely outshines them all. The home is basic but provides everything that it should, the food is also the best I have
found, my mother is very fussy and they accommodate her anyway they can. Residents' rooms are cleaned every day, my mother's bed is also changed regularly and she has clean towels each day. The activities employee is also very good at encouraging and engaging with the residents, they have different activities every day, Monday to Friday. Management is also very helpful and is also regularly seen around the home engaging with the residents and helping out when needed, all the staff are great, good people. It is one of the few homes I have been in where there is not the horrendous urine smell, the home is always being cleaned and the resident's clothes are washed and put back within days.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We appreciate the positive feedback and always look forward to seeing family members.

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Review from Petrr W (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very welcoming. Mother is well looked after with no complaints. She says the food is very nice but not very regular (has to wait a long time sometimes).
Overall she is happy to be in Nazareth.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

we are always happy to address any concerns. Door is always open.

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Review from Donna O (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a family member at Nazareth House; she has been there for two-plus years. I can't fault the care. Managers and carers are brilliant. Mum is happy and settled, and they keep us up to date with her health.
The rooms all smell clean and fresh, and the food is fresh and tasty - they try really hard
to meet all resident's needs. I can't think of a better place for my mum to be. Thank you, Nazareth house.
Reply from Kelly Barow, Interim General Manager at Nazareth House - Northampton

We enjoy looking after your loved one, and we are grateful for the support you provided Nazareth.

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Review from S A (Daughter of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The absolute best for my Mum in being spacious, lots of freedom to roam within. Lovely bedroom with a wonderful outlook onto a gorgeous garden and clear view of the sky. Communal TV areas are great, light and cheery. Lots of well-attended activities, organised by the very motivational and energetic
staff member. Good routine with a great variety of meals in the spacious dining area. Wish the heating system could be updated as gets too warm. Wish ( in an ideal world) there was a higher staff-to-resident ratio. Wish the new management arrangement strength to strength. Wish all the staff well, thank you to all those who do that bit extra. Great to be able to take Mum out and visit again after the worst of Covid which has been horrendous, traumatic even, for all. My ratings are based on improvements.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Nazareth House - Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 57 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Nazareth House - Northampton is calculated as follows: ( (590 Excellents x 5) + (74 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 678 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nazareth House - Northampton is based on 57 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 57 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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