Oak Lodge Care Home

Dear manager and all the staff, I would just like to thank you all so much for the very warm welcome you gave to my mum last week, she is, after only 9 days in your care, so so happy you are all a wonderful group of caring people and I know we have made the right decision for my mum. Also, all the ladies in the conservatory have made her so welcome. See you all again at the beginning of December with love and many thanks.

We chose Oak Lodge Care Home for our mother who suffers from dementia because of the welcoming atmosphere, happy residents and impressive management staff. Our stress of coping with our mum and her dementia has been eased greatly, as all aspects of her care are now efficiently managed by Oak Lodge Care Home, from GP, medication, laundry, personal care etc. Mum loves the meals, she has a lovely room set out very much the same as at home with lots of company. We now spend quality time with mum and we can't praise the staff and management enough! Thank you!

I have no more worries about mum's safety, medication, glasses, hairdresser and the list goes on.

Two weeks respite. A professional operation offering special care for residents. Friendly atmosphere.

My father-in-law loves being in this care home and is now safe and happy again. All the staff are very friendly and helpful, he loves all the meals, the room he has is warm and clean and a nice size. I feel he will have a good life here.

Since being in the home from 14-12-2016, my father is now back to his happy friendly self again after living on his own with nothing to live for he said. But now he has people to talk to and gets on with all the friendly staff, he is enjoying everyday again and loves the food and his new bedroom.

I am used to the home and I like it here. I was offered a bigger room but I decided not to move into it. My room is comfortable. I don't want to move again. I have nothing I want to complain about. The staff are nice, kind people.

My mother-in-law has been in this care home for the past two years. She is well looked after and the home appears to be safe. The home is cheerful but the communal room does seem a little cramped when all are seated during the day. Staff do arrange a few activities but the residents generally are not very interested in taking part on some occasions. Maybe more space in the day room would help.

The staff are very helpful. The food is ok.

Oak Lodge has been wonderful at managing what has been a very difficult and confusing time. They have treated us all with compassion and respect.

I am happy with the home at present. There have been many staff changes which have been a little unsettling for residents. There is a lack of activities since the activity lady left earlier in the year. All the staff are always friendly but have been short staffed at times.

My father is happy at Oak Lodge Care Home. Well looked after and has the privacy of his own room.

Absolutely lovely. Always friendly, caring, staff. My mother is well looked after.

The staff and management are all very considerate to all the residents. They treat their every needs (sometimes with difficulty) with respect, patience and dignity.

My Mother-in-Law has been residing at Oak Lodge since August 2014 (16 months). She is well cared for in terms of her personal hygiene, medical needs and social activities. The staff are caring and professional in their approach. We are kept informed of her health and well being. Regular reviews of her care are carried out. The staff are approachable and follow up any questions with good feedback.

The staff are excellent - they respond to all my mother's needs. They respond quickly to all her health changes. The paperwork they have to complete takes time which could be spent talking to residents. Although Oak Lodge is not a purpose built care home, and space is a real premium, they make the very best use of what they have. It is much more of a large family home than a "care home". Any issues I have had have been dealt with quickly and appropriately. I am very satisfied with my mum's care. I feel she is safe.

I Would highly recommend Oak Lodge care home, my farther was at Oak Lodge where he was cared for by all the staff, they treated my father like a family member, and ourselves were treated like friends, and when it came to the day my father had to leave us he was treated with dignity and love, the support we had from all the staff went beyond their duties as careers, we will never be able to thank you all enough and we are so glad we found Oak Lodge.

All the staff at Oak Lodge work very hard to ensure all residents are given the care, patience and support to enable all to have as comfortable and contented environment especially during the vulnerable years of our loved ones. Without the understanding and support of the care home manager and all the team, our family would not have coped with the worry of our mother's needs, care and protection being met. We will always be indebted and hope all involved are given the recognition and support they richly deserve.

I found all the staff very friendly with relatives and also the residents. Any worries or concerns we have regarding our father the staff are always about to reassure us. The staff are always talking to the residents. We could have not found a better care home to suit our fathers needs.

The staff at Oak Lodge Care Home are friendly and warm to the clients and my father is engaging well with them and seems happy. There is a choice of menu at meal times and plenty of fluids are offered throughout the day. If any concerns with regards to my father are felt I would feel able to approach the staff and know they would deal with it to my satisfaction. I'm encouraged to visit as and when I like, which I do. My father has only been at Oak Lodge Care Home for a short while but we already feel part of a big family.