Oxendon House Care Home

33 Main Street, Great Oxendon, Market Harborough LE16 8NE
Review Us
9.9 50 Reviews
  • Oxendon House Care Home, Market Harborough
Oxendon House has been respected locally for over thirty years, focusing on quality and personalised care within a homely atmosphere.

A converted country house, this property still has much of its original charm while having been converted for the practice of modern care.

Professionals are sensitive to individual needs and the home invests in training and on-going development to keep standards of a high quality.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £965 – £1320
  • Self-Funded Residential Dementia Care: £965 – £1320
  • RESPITE Self-Funded Residential Care: £1215 – £1570
  • RESPITE Self-Funded Residential Dementia Care: £1215 – £1570

Our fees range from £965 to £1,570 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Oxendon House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bee Franks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (41)

Parking

  • Parking for 20 cars.

Oxendon House Care Home Reviews (50)

9.9

Oxendon House Care Home has a Review Score of 9.9 (9.880) out of 10, based on 14 reviews in the last 2 years.
Over all time Oxendon House Care Home has 50 reviews.

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Reviewer Connection to Oxendon House Care Home
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Total of 50, showing 1-20
Review from C L (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since January 2024 and I couldn't be happier with the care that she receives, it really is a home away from home. She has Alzheimer's and this can sometimes cause challenging behaviour, but it is always dealt with gently and with exceptional professionalism. I can rest
easy knowing that she is safe and her sparkle and smile are still there.
Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your kind review. We pride ourselves in getting to know a person and there families, we love smiles and most definitely sparkles at Oxendon House

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Review from L K (Sister of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident in Oxendon House since January 2024. She is very settled and happy there. She responds well to the staff, who are all understanding and very aware of her needs; they are also very supportive of us, her family. They provide a wide range of activities, some of which she joins
in with. I am pleased to have been able to recommend the home to friends who are looking for residential care for their parents, etc.
Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your lovely feedback and recommendation of our lovely home. Myself and the team have the pleasure of working in our residents home and what a Joy it is. The team will be delighted, thank you once again.

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Review from T M (Nephew of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my aunt is outstanding. Her needs are being met by a team of friendly and professional staff. The activates offered at the home are stimulating and meet the needs of the clients well. These activities are wide ranging and lead enthusiastically by the activities coordinator.
The
range of food provided takes into account dietry requirements and clients medical needs. My aunt still gets "treat" items when she wants them, not just the catered meals. Services like hairdressing and manicured help clients to feel positive about themselves helping with the move from independent living to a care setting. We couldn't be more satisfied with the care provided here. My aunt is gently encouraged to join in, especially on days when her mood is low and engagement expectations are tailored to these ups and downs due to her developing dementia.
Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your lovely review! the team will be delighted with your kind words. We are committed to providing the best possible care for our residents. Thank you

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Review from I C (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is very happy and content at Oxendon House. The staff are fantastic and very caring. There is plenty to keep Dad stimulated and it's a real 'home from home' but with all the safety and support you would expect.
Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your review of our home, the team will be thrilled to read this review and you kind words. The whole team have the values at the heart of everything we do to make Oxendon 'home from home'

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Review from A L (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer's and as such has good times and difficult times, The wonderful staff look after Mum so very well whatever type of day she is having. They treat him kindly, with respect and compassion at all times. They are patient and caring. It doesn't matter when we visit they always know how she
is and how she is doing today.
Highly recommend.
Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your lovely feedback and kind words. We are committed to ensuring that all of our lovely residents are cared for with Dignity, empathy and as you say patiently. The team will be thrilled to read this review. Thank you Bee

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Review from R R (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to a family move, we needed to find a new care home for Dad. Oxendon House seemed the best fit for Dad's needs and the room available was very nice, with patio doors and lots of space.
The team at Oxendon House has made the whole transfer of Dad a very pleasant experience and was and are extremely
helpful and caring. Dad has settled in better than expected by the family and this is due to the care and professionalism of the whole team at Oxendon House, which we highly recommend.
Reply from Rebecca Franks, Manager at Oxendon House Care Home

Thank you for your review, feedback and kind words. We are getting to know each other and it is our pleasure to have ensured Dad had the best welcome possible. I will share your feedback with the team. Thank you once again, Bee

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Review from C L (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first visit to Oxendon House, I knew it was the right place for my Dad. It has a truly warm, homely and caring feel. The transition for my Dad was impressively fast, the staff had everything arranged smoothly, showing both exceptional organisation and genuine commitment. The staff are incredibly
warm, welcoming and professional. They communicate openly and effectively with me. They treat my Dad with the utmost dignity and respect. They genuinely care about the residents, creating a convivial, supportive and positive environment. The setting itself is beautiful, well-maintained, and always kept spotlessly clean. The food is excellent. I feel completely at ease knowing my Dad is not only safe but also truly cared for. It's clear that the home is led by strong, compassionate leadership that values open communication; I am always kept well informed and feel fully involved in my Dad's care. The entire team's dedication shines through every day. I would not hesitate to recommend.
Reply from Oxendon House, Admin at Oxendon House Care Home

Thank you for your lovely review and kind words. The team take pride in all that they do for our residents. It has been our pleasure to get to know Dad and family. The team will be delighted to read this review. Please continue to support us with feedback, this helps us to continuously improve our dedication and commitment to the home and its residents.

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Review from Denise M (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident since December 2023 and I have nothing but praise for the service.
Excellent activities.
Good fresh food. One of the main reasons we selected Oxendon. All freshly prepared on-site.
The staff are all so dedicated.
Reply from Catherine Egley, Senior Support Manager at Oxendon House Care Home

Thank you for your feedback I will ensure to pass this over to the team.

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Review from N W (Nephew of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie moved into Oxendon House some time ago after a prolonged hospital stay, followed by being poorly looked after at a different care establishment. Whilst she still suffers from mobility issues, the staff and management at Oxendon House have provided excellent care, enabling her to regain her
health and enjoy a much better quality of life than she had previously. Thank you.
Reply from Beth Whorton, Home Manager at Oxendon House Care Home

Thank you for your lovely review. I will ensure that this positive feedback is fed back to the team.

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Review from Lesley W (Daughter of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the love and care Mum received in the last months of her life. Staff coped with her dementia and sometimes challenging behaviour in such a knowledgeable and gentle manner, often with humour, and made our family’s life so much easier knowing she was well looked after. We were always
cheerfully greeted and everyone, from management to cleaning staff, was supportive to both our family visiting every day and me living so far away in taking an interest, offering advice and a listening ear when needed. I felt they always had time for us, as well as Mum.
Everywhere is kept very clean and nicely decorated. We especially loved the peaceful and secure garden that can be accessed freely from within. Activities are improving now as new staff have come in and the social media page keeps us up-to-date with photos – lovely for those of us that can’t often visit.
A huge thank you to everyone at Oxendon House Care Home for doing such a great job: very well done.
Reply from Beth Whorton, Home Manager at Oxendon House Care Home

Hi Lesley,
Thank you for such a lovely review. It was an honour to care for your mum and get to know her in the time that she was with us. I will ensure that your comments are passed on to the team as well. Thank you again, Beth.

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Review from Leean I (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum received from this wonderful home has been extraordinary - it's something I will never forget. Mum moved from another home in a spiraling decline of dementia. Staff at Oxendon House quickly assessed her needs and involved the mental health team. Mum was started on new medication and this
(and the vastly superior care) literally changed everything for her, reducing her agitation massively. Nothing was too much trouble, they treated her with so much love and respect despite her very challenging behaviours.
Mum reached the end of her journey with this terrible illness whilst in residence. They were always one step ahead of her needs and talked me through everything, preparing me for things that I'd never considered.
I spent the last week with Mum day and night and felt involved in her care 100%.
Losing her to dementia was heartbreaking but would have been so much worse without their love and care.
I can't thank or recommend Oxendon House enough.
They are wonderful!
Reply from Beth, Home Manager at Oxendon House Care Home

Thank you for these lovely comments. I will ensure that they are passed onto the team. It was an absolute pleasure to care for your Mum and to get to know her as well as we could. Thank you for trusting us with her care. We hope that we still see you around.

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Review from Paul B (Brother of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother has been in Oxendon House Care Home for twelve months. He seems comfortable and the home is well looked after. Most of the staff are good, some excellent - I've never seen any being downright unhelpful. Senior staff are generally on the ball when it comes to illnesses and medication and keep
me informed of any problems. There seems to have been a lack of organised activities over the last year, which is more of a concern to some users than others, no doubt. It bothers me that the GP hardly ever visits, (whatever the CQC might like to think) leaving most things to a physician associate but I suspect this is par for the course now in most care homes.
Reply from Oxendon House at Oxendon House Care Home

Hi Paul, thank you for this review. We now have a full-time activities coordinator in place and are currently recruiting for an additional part-time activities coordinator. Activities are really important for our residents and we have had some difficulty in sourcing the right candidate, which we have now found. I would like the opportunity to discuss your concerns with regard to the GP visits and would be grateful if you advise when we would be best to book in a meeting at the home via email. Thank you for your feedback.

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Review from R D (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a really well-run home. There is a happy and caring atmosphere. Staff are always present and respond quickly to the resident's needs. My father can no longer express an opinion, but I know he is relaxed and content, always smart, well-fed and in safe hands. Congratulations to a fabulous team.
Reply from Beth, Manager at Oxendon House Care Home

Thank you for such a lovely review. I will ensure that your feedback is passed on to the team.

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Review from Neil M (Son of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the care Mum has received since moving into Oxendon House Care Home in February this year. The staff are exceptional. They are always cheerful, friendly and welcoming. Mum frequently tells us how well she is looked after and her appearance and general well-being are much
improved since moving in. We feel that the staff have made great efforts to understand Mum and ensure she feels valued and at home. The home is always clean, the meals are appealing and varied. Communication and support from the home have been excellent. We are confident we made the right choice for Mum in Oxendon House.
Reply from Beth Whorton, Manager at Oxendon House Care Home

Hi Neil, thank you so much for your response and the opportunity for us to care for your mum. She is a lovely lady and we have all enjoyed getting to know her. I will pass your feedback on to the rest of the team.

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Review from J B (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Oxendon House Care Home since his hospital discharge, and the team has really looked after him since he arrived. He was welcomed in, has been fed well, and they have adjusted and responded to his needs.
They've kept me updated, responded professionally and been genuinely caring.
Really grateful for their help. Lovely team of people. Can highly recommend.
Reply from Beth Whorton, Manager at Oxendon House Care Home

Thank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made.

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Review from B B (Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival and since it has been very satisfactory and I can't fault it. I have made some good friends with other residents and staff.
Reply from Carly-Jo Tscherniawsky, Recruitment Support at Oxendon House Care Home

Thank you for submitting a review on Oxendon House. I will pass on your feedback to our team members.

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Review from Myra G (Wife of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the third time my husband has been a respite resident and has seemed a lot more settled as time has gone on. The staff have been amazing and very welcoming, and nothing is too much trouble. I have no worries about his care when he is at Oxendon House.
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Review from Carlos N (Son of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Oxendon House Care Home are amazing, kind, dedicated and nothing is too much trouble for them.
They really take the time to ensure my mum is well cared for and kept active.
Despite her obvious communication issues, they go to great lengths to understand her and her needs.
The social media
page is well maintained and is a pleasure to see how engaged all the residents are in the various regular activities and themed events.
She enjoys her food and is complimentary about the meals.
I am very happy that the manager and the team were able to take her in at short notice during the pandemic. She is clearly happy here in a safe, open and homely environment.
Very well done and thank you to all the team for always making me feel welcome when I call or visit.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave us a review and for your kind comments. I'll pass these on to the rest of the team. It's been lovely having your mum staying at Oxendon House and we all appreciate the support you have given the team with helping your mum to settle, particularly when it comes to the difficulties she has at times with her communication.

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Review from Valerie C (Wife of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to write and say how delighted I am with the care my husband has had during his five-month stay at Oxendon House Care Home. The staff are dedicated and experienced. My husband has been treated with kindness and consideration. The staff work to a very high standard and have a knowledge of the
people in their care. I have always been treated with kindness and all my requests and enquires have been cheerfully met.
My husbands room is beautifully maintained his bathroom is spotless. It is obvious that a great deal of hard work has gone into maintaining standards. During my visits various meals have been served, again I have been impressed by the presentation and quality of these meals. My husband loves his food therefore this is very important to him.
Oxendon House is a very beautiful building that has the feel of a home, its not ostentatious but just really pleasant and homely, the sort of place you feel comfortable.
Thank you all.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made

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Review from B T (Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’m happy and feel safe here, considering I can’t be at home.
We stayed safe during the pandemic under trying circumstances.
I can’t live in my own home anymore but here is the next best thing.
The staff are very good to me.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Oxendon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Oxendon House Care Home is calculated as follows: ( (148 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oxendon House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Bee Franks

Job Title: Home Manager Joined: 2024

Home Manager

Frequently Asked Questions about Oxendon House Care Home

What types of Care is Oxendon House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oxendon House Care Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oxendon House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oxendon House Care Home to the centre of Market Harborough?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oxendon House Care Home to verify any information. View our terms and conditions. Oxendon House Care Home has an Enhanced Service - more info.