Oxendon House Care Home

My brother has been in Oxendon House Care Home for twelve months. He seems comfortable and the home is well looked after. Most of the staff are good, some excellent - I've never seen any being downright unhelpful. Senior staff are generally on the ball when it comes to illnesses and medication and keep me informed of any problems. There seems to have been a lack of organised activities over the last year, which is more of a concern to some users than others, no doubt. It bothers me that the GP hardly ever visits, (whatever the CQC might like to think) leaving most things to a physician associate but I suspect this is par for the course now in most care homes.

This is a really well-run home. There is a happy and caring atmosphere. Staff are always present and respond quickly to the resident's needs. My father can no longer express an opinion, but I know he is relaxed and content, always smart, well-fed and in safe hands. Congratulations to a fabulous team.

They've kept me updated, responded professionally and been genuinely caring. Really grateful for their help. Lovely team of people. Can highly recommend.

On arrival and since it has been very satisfactory and I can't fault it. I have made some good friends with other residents and staff.

This is the third time my husband has been a respite resident and has seemed a lot more settled as time has gone on. The staff have been amazing and very welcoming, and nothing is too much trouble. I have no worries about his care when he is at Oxendon House.

Very well done and thank you to all the team for always making me feel welcome when I call or visit.

Thank you all.

The staff are very good to me.

Well done.

He has settled very well and feels very happy and content. The staff are extremely kind and caring. Dads room overlooks the garden and is kept very clean and tidy. We can find no fault with Oxendon House.

I love the garden and like walking around it and sitting out there.

She says her room is really nice and very clean. She enjoys the singing but is disappointed she cannot join in with the activities because of her poor eyesight. She was rushed into care last September due to a dramatic change in family circumstances - the carers went out of their way to help her to cope, as she really was not prepared for the change. Once again, in November when her son died; the compassion shown to her was second to none, which was very reassuring to us as her family. We look forward to a time when we can be more involved with her care at the home. Big thank you from all the family.

My mother-in-law started off staying as a respite resident. She enjoyed her stays and remarked how lovely everyone was. Recently, she has moved in and appears to be much happier being around the company constantly, both other residents and staff, and they can offer the care and attention that we weren’t able to provide as time went on.

The staff have been so supportive during respite and moving in. Not once has this felt like a business transaction, which sadly I felt with other places we looked at. Right from the start, it was about my mother-in-law and what she needed. I’ve never felt rushed when I called to ask numerous questions.

Feel very assured about my mother-in-law living here.

Thank you all so much.

The home provides a safe and caring environment situated in a lovely position in a small village. The care that is given is first class and my mother has been well looked after especially after what we have been through. She is happy and feels very safe. There are also activities every day for the residents if they want to join in. I would highly recommend this care home as you will not be disappointed. The staff have been amazing.

We moved our Mum from the Care Home she was in and were very impressed with Oxendon House. They were very happy to provide a virtual tour and answer all our questions. At this time when we are unable to go into the care home to see Mum, Oxendon really put our minds at rest. It was good to see visiting is facilitated both by secure pod and also at the window. They are always happy to talk on the phone if we have any questions and keep us informed of how Mum is. Mum's room looks very nice and she was able to take her chair and some personal things. The staff were very welcoming when Mum arrived at the home, which was lovely and really helped her. It is good to see the activity list each week and I think now Mum is settling in, she will enjoy what is on offer. I like that the Facebook page is updated regularly so that we can see what they are doing. My sister and I feel confident that we have made a good decision for Mum and know she will be happy there.

I have always said that I have found that the care home is very very family orientated and friendly. I found it very welcoming. As soon as I walked in I knew that this was the right place for my husband. I would just like to say that all members of staff have been very helpful and I appreciate everything that they are doing.

Oxendon House staff are extremely dedicated and work so hard to make sure that they do not have one case of COVID-19 in the home. They have kept my dad safe and well during the pandemic, as well as having to think of their own families, and in the absence of most of the professional visitors who normally support residents. I can't thank them enough. It is so difficult for me not to be able to visit as often as I used to, but the staff help me to keep in touch with Dad and keep me up to date with what is happening. I can't wait to visit regularly and see Dad, as well as all the staff and residents.

My whole family feel Mum has been cared for wonderfully during the working time she's needed respite. We'd love to see inside the house to view the room and surroundings and to meet all the carers eventually.

The care staff at Oxendon have gone above and beyond during the Covid crisis. Firstly, they have managed to keep the home virus free by their diligence outside and inside. Secondly, they have done everything possible to ensure that we have contact with our loved ones, however tricky that may be. The staff have been patient, kind and, most importantly, empathic during a time that has been very distressing. Not being able to see a frail, beloved relative is torture but all the staff have done whatever is possible to make a terrible situation that bit better.