Oxendon House Care Home

33 Main Street, Great Oxendon, Market Harborough LE16 8NE
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9.9 50 Reviews
  • Oxendon House Care Home, Market Harborough
Oxendon House has been respected locally for over thirty years, focusing on quality and personalised care within a homely atmosphere.

A converted country house, this property still has much of its original charm while having been converted for the practice of modern care.

Professionals are sensitive to individual needs and the home invests in training and on-going development to keep standards of a high quality.
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Care Provided by Oxendon House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1350 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1700

Our fees range from £1100 to £1,700 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Oxendon House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bee Franks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (41)

Parking

  • Parking for 20 cars.

Oxendon House Care Home Reviews (50)

9.9

Oxendon House Care Home has a Review Score of 9.9 (9.892) out of 10, based on 14 reviews in the last 2 years.
Over all time Oxendon House Care Home has 50 reviews.

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Review from Eunice J (Wife of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each time I visit, I am greeted in an extremely warm welcome and in spite of Covid restrictions, I feel the home, in all aspects, runs in a very good, reliable system.
Well done.
Reply from Oxendon House, n/a at Oxendon House Care Home

Thank you for taking the time to leave us a review, and I'm glad to see you feel warmly welcomed when you come to visit. I'll be sure to pass on your feedback to the rest of the team.

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Review from Rosie J (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has settled very well and feels very happy and content. The staff are extremely kind and caring. Dads room overlooks the garden and is kept very clean and tidy. We can find no fault with Oxendon House.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave a review, and it's been great to see how well your dad has settled in at Oxendon House. Thanks also for your comments on the team, which I will pass on to them.

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Review from Ray D (Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m definitely happy here. The staff are excellent and very caring; I'm treated with respect and dignity.
The food is excellent; I really like my bedroom. I feel safe.
I love the garden and like walking around it and sitting out there.
Reply from Oxendon House at Oxendon House Care Home

Thank you for taking the time to write a review for us, and it's great to read your comments, which I will pass on to the rest of the team.

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Review from Judith G (Daughter-in-law of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She says her room is really nice and very clean. She enjoys the singing but is disappointed she cannot join in with the activities because of her poor eyesight. She was rushed into care last September due to a dramatic change in family circumstances - the carers went out of their way to help her to
cope, as she really was not prepared for the change. Once again, in November when her son died; the compassion shown to her was second to none, which was very reassuring to us as her family. We look forward to a time when we can be more involved with her care at the home. Big thank you from all the family.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave us a review. Given how sudden things changed for her, your mother-in-law settled in very quickly, and it's been a pleasure having her living here. I echo the sentiments about looking forward to a time when you can be more involved in person. It will be great to get back to the point where people are coming and going freely. I'll pass on your comments to the rest of the team, as they will be pleased to see the feedback.

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Review from Tina B (Daughter-in-law of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law started off staying as a respite resident. She enjoyed her stays and remarked how lovely everyone was. Recently, she has moved in and appears to be much happier being around the company constantly, both other residents and staff, and they can offer the care and attention that we weren’t
able to provide as time went on.


The staff have been so supportive during respite and moving in. Not once has this felt like a business transaction, which sadly I felt with other places we looked at. Right from the start, it was about my mother-in-law and what she needed. I’ve never felt rushed when I called to ask numerous questions.


Feel very assured about my mother-in-law living here.

Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review and for your kind words. It's been nice to see your mother-in-law settle in over a period of time, and hopefully, this continues to be so as she stays longer-term now. I'm glad you have felt supported during the respite and on your mother-in-law moving in longer-term, as we know this can be difficult for families for a number of reasons. I will pass on your review to the rest of the team so that they can see your comments.

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Review from Tim S (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for letting me visit Mum today (13/5/21).
I was riddled with guilt from not seeing her for nearly a year and it was such a relief to visit today.
My last phone call with Mum mainly revolved around sleep, but today she managed a good half hour! Superb and just enough time to catch
her brilliant smile, which just goes to show just how content she is,= and what a great job you are all doing making Mum at home and looking after her.
Thank you all so much.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to leave a review. I'll pass on your feedback to the rest of the team. It's been nice to see your mum getting more settled in the home, and hopefully, as restrictions are lifted, you and the rest of your family will hopefully get to spend time with your mum in the home in a less structured way soon

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Review from Nicola (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home provides a safe and caring environment situated in a lovely position in a small village. The care that is given is first class and my mother has been well looked after especially after what we have been through. She is happy and feels very safe. There are also activities every day for the residents
if they want to join in. I would highly recommend this care home as you will not be disappointed. The staff have been amazing.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to post a review and for your comments about the home and the staff team, which I will pass on to them. It has been a pleasure having your mum stay at Oxendon House and hopefully, we are heading towards a bit more normality where you will be able to spend time with her regularly inside the home.

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Review from Nicola W (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved our Mum from the Care Home she was in and were very impressed with Oxendon House. They were very happy to provide a virtual tour and answer all our questions. At this time when we are unable to go into the care home to see Mum, Oxendon really put our minds at rest. It was good to see visiting
is facilitated both by secure pod and also at the window. They are always happy to talk on the phone if we have any questions and keep us informed of how Mum is. Mum's room looks very nice and she was able to take her chair and some personal things. The staff were very welcoming when Mum arrived at the home, which was lovely and really helped her. It is good to see the activity list each week and I think now Mum is settling in, she will enjoy what is on offer. I like that the Facebook page is updated regularly so that we can see what they are doing. My sister and I feel confident that we have made a good decision for Mum and know she will be happy there.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for your review and it's pleasing to see the comments you have made about the home and the team. I will pass these on to the rest of the team to make sure they are aware. Hopefully, it won't be too long before you are able to be able to have a proper walk around the home and see everything, as you were unable to prior to your mum moving in which is never ideal. Feedback is always appreciated so if you do have suggestions when you call please do feel free to mention them.

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Review from Barbara Q (Wife of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always said that I have found that the care home is very very family orientated and friendly. I found it very welcoming. As soon as I walked in I knew that this was the right place for my husband. I would just like to say that all members of staff have been very helpful and I appreciate everything
that they are doing.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write a review and for your kind words, which I'll pass on to the team. They will really appreciate what you have said on here. I'm sure we are all looking forward to getting back to how things were prior to the last year and hopefully we aren't too far away from that now.

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Review from Sue H (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oxendon House staff are extremely dedicated and work so hard to make sure that they do not have one case of COVID-19 in the home. They have kept my dad safe and well during the pandemic, as well as having to think of their own families, and in the absence of most of the professional visitors who normally
support residents. I can't thank them enough. It is so difficult for me not to be able to visit as often as I used to, but the staff help me to keep in touch with Dad and keep me up to date with what is happening. I can't wait to visit regularly and see Dad, as well as all the staff and residents.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review and for your kind comments. I will make sure to pass them onto the rest of the team, I know they will be thrilled with the feedback. We look forward to seeing you as soon as we are able to. Thanks again.

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Review from Steve C (Son of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My whole family feel Mum has been cared for wonderfully during the working time she's needed respite. We'd love to see inside the house to view the room and surroundings and to meet all the carers eventually.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write the review. It's been a pleasure having your mum at the home and I echo the sentiment, it would be great to be able to have yourself and others in the home sometime soon.

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Review from Louise B (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff at Oxendon have gone above and beyond during the Covid crisis. Firstly, they have managed to keep the home virus free by their diligence outside and inside. Secondly, they have done everything possible to ensure that we have contact with our loved ones, however tricky that may be. The
staff have been patient, kind and, most importantly, empathic during a time that has been very distressing. Not being able to see a frail, beloved relative is torture but all the staff have done whatever is possible to make a terrible situation that bit better.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for the review and your kind words about the team. As we have said in the updates the patience of friends and family members of those living at Oxendon House has really been appreciated too, as we know this has been a difficult time for you all. Hopefully, we will be able to have you back in for your regular visits soon.

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Review from Karen D (Friend of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to thank everyone at Oxendon House Care Home for keeping my friend safe, well looked after and very well fed with all the lovely home-cooked food during the pandemic. The home has had no cases at all of COVID-19 which is a reflection of the great care they have taken during the lockdown.
Well done to all concerned.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review like this. The team have done a great job collectively through this period and that being acknowledged is really nice to see. We look forward to being able to welcome you back for visits soon

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Review from Ann F (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to thank all the staff for all their hard work through this difficult time of lockdown due to COVID-19. Even during this time all the staff are very helpful, polite and caring to my mum and myself when I ring to speak to her. Reassured to know my mum is very well cared for.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, and for your comments. I will make sure to pass them onto the team. Thanks again and we look forward to welcoming you back at Oxendon House as soon as we are able.

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Review from Elaine T (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
A lovely friendly home where my mum is felt to be part of a big family, well cared for and looked after, especially in the lockdown we are going through right now. Reassuring that they have set video calling up and I can stay in touch and see my mum, helps my mum too as she can see me and my family
on the screen. Great to get email updates too. Food is great and staff are very friendly and helpful, lovely to have the social media page so we can see what they are getting up to and nice to see they have a range of activities that they can join in with. I have already recommended to several people. Keep up the good work!
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thanks so much for taking the time to write us a review, we really appreciate the feedback. Thanks for your lovely comments, they mean a lot at the moment. We look forward to welcoming you back to Oxendon House as soon as we are able to.

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Review from Lorna W (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oxendon House is a superbly run care home but more than that the staff are the kindest most caring people you could hope for. The last two months during the COVID-19 lockdown it has meant so much to all our family to know that Dad has been so well looked after.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you so much for taking the time to write us a review, and for your comments. I will make sure to pass them onto the rest of the team. Thanks again and we look forward to seeing you again as soon as we are able to have visitors.

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Review from Jane M (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and treatment in the home has been of a very good standard. The staff are always happy to help. Nothing is too much trouble, it’s a very comfortable and homely place to be, with friendly staff.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for your comments, and for taking the time to write us a review. It is much appreciated. We look forward to seeing you as soon as we are able to have visitors again.

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Review from J T (Husband of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do not know about any other care homes so cannot compare. The staff are kind and understanding as she has various problems they have to deal with. I think she is as happy as can be expected.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, we really appreciate it and your comments. Thanks again.

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Review from Rosemary T (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff always approachable and responsive to any questions regarding care quickly and professionally. Care Home is always clean and tidy, both individual rooms and communal areas.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, we really appreciate your comments. I will make sure to pass on your feedback to both our care and housekeeping teams. Thanks again.

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Review from Jenny H (Daughter of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had respite care for 7 weeks. She was made to feel welcome and all staff made a determined effort to involve her in activities. They were kind and considerate to my mother's needs and cognitive ability. Meals could be taken in the dining room or own room as my mother wished. As a family, we
were listened to and encouraged to visit at any time. All our questions were answered courteously and honestly.
Reply from Gareth Knight, Manager at Oxendon House Care Home

Thank you for taking the time to write a review, Jenny. It was a pleasure having your mother at the home and your input in helping her to settle was very much appreciated.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Oxendon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Oxendon House Care Home is calculated as follows: ( (150 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oxendon House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Bee Franks

Job Title: Home Manager Joined: 2024

Home Manager

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