Review from J B (Son of Resident) published on 20 February 2023 Submitted via Website • Report

Overall Experience

Dad has been in Oxendon House Care Home since his hospital discharge, and the team has really looked after him since he arrived. He was welcomed in, has been fed well, and they have adjusted and responded to his needs.
They've kept me updated, responded professionally and been genuinely caring.

Really grateful for their help. Lovely team of people. Can highly recommend.

Reply from Beth Whorton, Manager at Oxendon House Care HomeThank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made.

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Review from B B (Resident) published on 7 December 2022 Submitted via Postal Card • Report

Overall Experience

On arrival and since it has been very satisfactory and I can't fault it. I have made some good friends with other residents and staff.

Reply from Carly-Jo Tscherniawsky, Recruitment Support at Oxendon House Care HomeThank you for submitting a review on Oxendon House. I will pass on your feedback to our team members.

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Review from Myra G (Wife of Resident) published on 1 April 2022 Submitted via Postal Card • Report

Overall Experience

This is the third time my husband has been a respite resident and has seemed a lot more settled as time has gone on. The staff have been amazing and very welcoming, and nothing is too much trouble. I have no worries about his care when he is at Oxendon House.

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Review from Carlos N (Son of Resident) published on 15 February 2022 Submitted via Website • Report

Overall Experience

The team at Oxendon House Care Home are amazing, kind, dedicated and nothing is too much trouble for them.
They really take the time to ensure my mum is well cared for and kept active.
Despite her obvious communication issues, they go to great lengths to understand her and her needs.
The social media

page is well maintained and is a pleasure to see how engaged all the residents are in the various regular activities and themed events.
She enjoys her food and is complimentary about the meals.
I am very happy that the manager and the team were able to take her in at short notice during the pandemic. She is clearly happy here in a safe, open and homely environment.
Very well done and thank you to all the team for always making me feel welcome when I call or visit.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to leave us a review and for your kind comments. I'll pass these on to the rest of the team. It's been lovely having your mum staying at Oxendon House and we all appreciate the support you have given the team with helping your mum to settle, particularly when it comes to the difficulties she has at times with her communication.

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Review from Valerie C (Wife of Resident) published on 13 December 2021 Submitted via Website • Report

Overall Experience

I wanted to write and say how delighted I am with the care my husband has had during his five-month stay at Oxendon House Care Home. The staff are dedicated and experienced. My husband has been treated with kindness and consideration. The staff work to a very high standard and have a knowledge of the

people in their care. I have always been treated with kindness and all my requests and enquires have been cheerfully met.
My husbands room is beautifully maintained his bathroom is spotless. It is obvious that a great deal of hard work has gone into maintaining standards. During my visits various meals have been served, again I have been impressed by the presentation and quality of these meals. My husband loves his food therefore this is very important to him.
Oxendon House is a very beautiful building that has the feel of a home, its not ostentatious but just really pleasant and homely, the sort of place you feel comfortable.
Thank you all.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made

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Review from B T (Resident) published on 13 December 2021 Submitted via Website • Report

Overall Experience

I’m happy and feel safe here, considering I can’t be at home.
We stayed safe during the pandemic under trying circumstances.
I can’t live in my own home anymore but here is the next best thing.
The staff are very good to me.

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Review from Eunice J (Wife of Resident) published on 8 October 2021 Submitted via Postal Card • Report

Overall Experience

Each time I visit, I am greeted in an extremely warm welcome and in spite of Covid restrictions, I feel the home, in all aspects, runs in a very good, reliable system.
Well done.

Reply from Oxendon House, n/a at Oxendon House Care HomeThank you for taking the time to leave us a review, and I'm glad to see you feel warmly welcomed when you come to visit. I'll be sure to pass on your feedback to the rest of the team.

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Review from Rosie J (Daughter of Resident) published on 7 September 2021 Submitted via Postal Card • Report

Overall Experience

He has settled very well and feels very happy and content. The staff are extremely kind and caring. Dads room overlooks the garden and is kept very clean and tidy. We can find no fault with Oxendon House.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to leave a review, and it's been great to see how well your dad has settled in at Oxendon House. Thanks also for your comments on the team, which I will pass on to them.

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Review from Ray D (Resident) published on 27 August 2021 Submitted via Website • Report

Overall Experience

I’m definitely happy here. The staff are excellent and very caring; I'm treated with respect and dignity.
The food is excellent; I really like my bedroom. I feel safe.
I love the garden and like walking around it and sitting out there.

Reply from Oxendon House at Oxendon House Care HomeThank you for taking the time to write a review for us, and it's great to read your comments, which I will pass on to the rest of the team.

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Review from Judith G (Daughter-in-law of Resident) published on 16 June 2021 Submitted via Postal Card • Report

Overall Experience

She says her room is really nice and very clean. She enjoys the singing but is disappointed she cannot join in with the activities because of her poor eyesight. She was rushed into care last September due to a dramatic change in family circumstances - the carers went out of their way to help her to

cope, as she really was not prepared for the change. Once again, in November when her son died; the compassion shown to her was second to none, which was very reassuring to us as her family. We look forward to a time when we can be more involved with her care at the home. Big thank you from all the family.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to leave us a review. Given how sudden things changed for her, your mother-in-law settled in very quickly, and it's been a pleasure having her living here. I echo the sentiments about looking forward to a time when you can be more involved in person. It will be great to get back to the point where people are coming and going freely. I'll pass on your comments to the rest of the team, as they will be pleased to see the feedback.

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Review from Tina B (Daughter-in-law of Resident) published on 7 June 2021 Submitted via Website • Report

Overall Experience

My mother-in-law started off staying as a respite resident. She enjoyed her stays and remarked how lovely everyone was. Recently, she has moved in and appears to be much happier being around the company constantly, both other residents and staff, and they can offer the care and attention that we weren’t

able to provide as time went on.

The staff have been so supportive during respite and moving in. Not once has this felt like a business transaction, which sadly I felt with other places we looked at. Right from the start, it was about my mother-in-law and what she needed. I’ve never felt rushed when I called to ask numerous questions.

Feel very assured about my mother-in-law living here.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to write us a review and for your kind words. It's been nice to see your mother-in-law settle in over a period of time, and hopefully, this continues to be so as she stays longer-term now. I'm glad you have felt supported during the respite and on your mother-in-law moving in longer-term, as we know this can be difficult for families for a number of reasons. I will pass on your review to the rest of the team so that they can see your comments.

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Review from Tim S (Son of Resident) published on 1 June 2021 Submitted via Website • Report

Overall Experience

Thank you so much for letting me visit Mum today (13/5/21).
I was riddled with guilt from not seeing her for nearly a year and it was such a relief to visit today.
My last phone call with Mum mainly revolved around sleep, but today she managed a good half hour! Superb and just enough time to catch

her brilliant smile, which just goes to show just how content she is,= and what a great job you are all doing making Mum at home and looking after her.
Thank you all so much.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to leave a review. I'll pass on your feedback to the rest of the team. It's been nice to see your mum getting more settled in the home, and hopefully, as restrictions are lifted, you and the rest of your family will hopefully get to spend time with your mum in the home in a less structured way soon

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Review from Nicola (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report

Overall Experience

The home provides a safe and caring environment situated in a lovely position in a small village. The care that is given is first class and my mother has been well looked after especially after what we have been through. She is happy and feels very safe. There are also activities every day for the residents

if they want to join in. I would highly recommend this care home as you will not be disappointed. The staff have been amazing.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to post a review and for your comments about the home and the staff team, which I will pass on to them. It has been a pleasure having your mum stay at Oxendon House and hopefully, we are heading towards a bit more normality where you will be able to spend time with her regularly inside the home.

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Review from Nicola W (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report

Overall Experience

We moved our Mum from the Care Home she was in and were very impressed with Oxendon House. They were very happy to provide a virtual tour and answer all our questions. At this time when we are unable to go into the care home to see Mum, Oxendon really put our minds at rest. It was good to see visiting

is facilitated both by secure pod and also at the window. They are always happy to talk on the phone if we have any questions and keep us informed of how Mum is. Mum's room looks very nice and she was able to take her chair and some personal things. The staff were very welcoming when Mum arrived at the home, which was lovely and really helped her. It is good to see the activity list each week and I think now Mum is settling in, she will enjoy what is on offer. I like that the Facebook page is updated regularly so that we can see what they are doing. My sister and I feel confident that we have made a good decision for Mum and know she will be happy there.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for your review and it's pleasing to see the comments you have made about the home and the team. I will pass these on to the rest of the team to make sure they are aware. Hopefully, it won't be too long before you are able to be able to have a proper walk around the home and see everything, as you were unable to prior to your mum moving in which is never ideal. Feedback is always appreciated so if you do have suggestions when you call please do feel free to mention them.

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Review from Barbara Q (Wife of Resident) published on 9 March 2021 Submitted via Website • Report

Overall Experience

I have always said that I have found that the care home is very very family orientated and friendly. I found it very welcoming. As soon as I walked in I knew that this was the right place for my husband. I would just like to say that all members of staff have been very helpful and I appreciate everything

that they are doing.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to write a review and for your kind words, which I'll pass on to the team. They will really appreciate what you have said on here. I'm sure we are all looking forward to getting back to how things were prior to the last year and hopefully we aren't too far away from that now.

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Review from Sue H (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report

Overall Experience

Oxendon House staff are extremely dedicated and work so hard to make sure that they do not have one case of COVID-19 in the home. They have kept my dad safe and well during the pandemic, as well as having to think of their own families, and in the absence of most of the professional visitors who normally

support residents. I can't thank them enough. It is so difficult for me not to be able to visit as often as I used to, but the staff help me to keep in touch with Dad and keep me up to date with what is happening. I can't wait to visit regularly and see Dad, as well as all the staff and residents.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to write us a review and for your kind comments. I will make sure to pass them onto the rest of the team, I know they will be thrilled with the feedback. We look forward to seeing you as soon as we are able to. Thanks again.

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Review from Steve C (Son of Resident) published on 23 September 2020 Submitted via Website • Report

Overall Experience

My whole family feel Mum has been cared for wonderfully during the working time she's needed respite. We'd love to see inside the house to view the room and surroundings and to meet all the carers eventually.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to write the review. It's been a pleasure having your mum at the home and I echo the sentiment, it would be great to be able to have yourself and others in the home sometime soon.

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Review from Louise B (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report

Overall Experience

The care staff at Oxendon have gone above and beyond during the Covid crisis. Firstly, they have managed to keep the home virus free by their diligence outside and inside. Secondly, they have done everything possible to ensure that we have contact with our loved ones, however tricky that may be. The

staff have been patient, kind and, most importantly, empathic during a time that has been very distressing. Not being able to see a frail, beloved relative is torture but all the staff have done whatever is possible to make a terrible situation that bit better.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for the review and your kind words about the team. As we have said in the updates the patience of friends and family members of those living at Oxendon House has really been appreciated too, as we know this has been a difficult time for you all. Hopefully, we will be able to have you back in for your regular visits soon.

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Review from Karen D (Friend of Resident) published on 23 July 2020 Submitted via Website • Report

Overall Experience

I just want to thank everyone at Oxendon House Care Home for keeping my friend safe, well looked after and very well fed with all the lovely home-cooked food during the pandemic. The home has had no cases at all of COVID-19 which is a reflection of the great care they have taken during the lockdown.

Well done to all concerned.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to write us a review like this. The team have done a great job collectively through this period and that being acknowledged is really nice to see. We look forward to being able to welcome you back for visits soon

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Review from Ann F (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report

Overall Experience

Just want to thank all the staff for all their hard work through this difficult time of lockdown due to COVID-19. Even during this time all the staff are very helpful, polite and caring to my mum and myself when I ring to speak to her. Reassured to know my mum is very well cared for.

Reply from Gareth Knight, Manager at Oxendon House Care HomeThank you for taking the time to write us a review, and for your comments. I will make sure to pass them onto the team. Thanks again and we look forward to welcoming you back at Oxendon House as soon as we are able.

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Oxendon House Care Home Reviews (56)

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