Care Homes Owned by Jasmine Healthcare Ltd

I can't fault the staff: all are compassionate & attentive. Every member shows that there is a functional & fit for purpose training & assessment system in place.

All of the staff, and I mean all, were so kind and supportive during a truly upsetting and traumatic time, nothing was too much for them, for which we are truly grateful.

My Dad was only in Avenue House for a short time. The staff were amazing. they were friendly and compassionate. Nothing was too much for them, they went above and beyond. The rooms were cosy and the house was clean. No better place to be.

Avenue House is the cleanest, nicest care home I have ever seen. The staff were cheerful and treated my husband with respect and good humour. The food looked good, and we were always offered tea and coffee when visiting. The room was lovely with a view over the gardens, and had a television for entertainment. I would highly recommend it for anyone.

I am very happy with my mum's care as she fades away from us, it's warming to see her encouraged to join in with various activities. She is always clean and warm and I feel she is cared for.

My mum has been here for six months and is very happy. She is looked after exceptionally well, which gives us great peace of mind.

The staff are amazing-kind, caring, and empathetic. They genuinely care about the residents' wellbeing and are always welcoming and approachable.

We appreciate being able to visit whenever we want, which helps us stay connected and involved in Mum's life.

There is a great variety of activities and entertainment, especially the visiting singers and games, which Mum really enjoys. Mum has always taken pride in her appearance, so it is lovely that her nails are done regularly and that the hairdresser visits each week.

We are very grateful for the care, compassion, and support provided by the whole team. Mum is treated with dignity, respect, and kindness every day.

My Dad has been a resident at Nightingale Care Home for 5 years, during this time I have seen many improvements, all the staff are lovely, you can see that they really care about the residents, they always have a smile and a friendly word for both the residents & visitors, the care home has a very engaging entertainment program which they share with relatives, following a few illnesses, & hospital visits, I have seem a definite improvement in his wellbeing.

Every time I have visited, I have found the staff very friendly, helpful and cheerful. They have been very caring towards my sister. The rooms are very pleasant and roomy. The gardens are well kept and secure. All in all a very nice place to live. The whole building is very clean and fresh.

My Grandfather was a resident of Avenue House Care Home from last year and he was well looked after by the entire staff and carers. The service required to help him was excellent, and his needs were well met. He had a happy life there in the time that he had left and was looked after and I want to thank Avenue House Care Home and the entire staff for helping him to live a longer life.

My dad was a resident at Avenue House for 15 months. The care that he received from all staff was amazing. You have a superb team working for you Sam, I have to mention Sophie and Margaret in particular, who were superb at getting my dad out of his room to take part in activities and to look after him and make him feel safe and secure. The care home is clean and tidy at all times, the food on offer is excellent and the kitchen staff always provided food that dad liked. My dad passed away peacefully last Month in the night but in his last few days the end of life support from staff was off the scale. I would like to thank everyone at Avenue House for the care and support given to my dad

I find the home lovely, clean and staff are always helpful.

We will all always be eternally grateful for the care and compassion they showed this family member. Huge thanks to The Avenue Care Home.

They have an activity organiser & a lovely conservatory & garden to go into. I would not hesitate to recommend this home.

Excellent care home.

Wonderful experience, husband settled after the initial 5 weeks stay. Caring staff, and very understanding. Lovely varied food, varied activities which help with the condition. Overall very positive experience.

I visited South Moor Lodge to see my sister who is a resident there, it was my first visit so cannot comment on some aspects. I found it clean, calm, welcoming, the staff were respectful to residents and visitors. My sister was clean, with her hair, teeth done. Her clothes were clean and coordinated, which shows care. I found it calm, pleasant surroundings.

The whole place is spotlessly clean and the staff create such a friendly atmosphere.

My experience of South Moor Care Home is truly first class, the home is beautiful, and so well kept and clean. I could not be happier with my wife, she is so well looked after. The staff are so good and kind. My wife is in South Moor Lodge Care Home over 1 year now, and I could not be more pleased, and grateful. Many thanks.

My mother has been a resident at South Moor Lodge since November 2024. She suffers with dementia and detested the thought of going into a care home . However since day one the staff have been excellent with her, helping her settle in. Staff are kind, helpful and do an excellent job in very stressful circumstances. The home is clean, the food excellent and the rooms are well maintained and spacious.

My mother was a resident at Avenue House for 4.5 years. During this time she was well looked after and gave us as a family reassurance she was happy and safe in her surroundings. Mum eventually moved to Nursing care and was really looked after in her final days. As a family we felt supported during this time. Any issues we have had we have been able to discuss these with the management team and have been able to work through any concerns we have had. All the staff have been supportive and as a family we can not thank them enough.