Care Homes Owned by Jasmine Healthcare Ltd

I will definitely be booking mum back in again

Thank you to all the staff .

I have looked at several care homes over the past 12 months and Nightingale Care Home is rather exceptional in comparison to the others. The love, care and compassion shown from all the staff is outstanding, I have no reservations about placing my trust in them to care for my mother.

My mum has resided at St Andrews for several years. I find the care and nursing staff to be caring compassionate patient, helpful respectful, friendly, approachable and treat mum with dignity. The care and nursing teams are very aware of the care mum needs. I know I can speak to team leaders at anytime and the managers are willing to speak to me at anytime. During changes of managers the permanant staff continue to provide excellent care.

The staff at Avenue House all took great care of my sister in the final months of her life. Carol was initially very unsettled to the new surroundings and staff, however they were patient, kind and caring to her needs. She had a lovely room that looked onto the garden and provided a good space for her personal belongings. The activities lady tried very hard to engage her in painting but it was very difficult. As a family we were very happy with the care she recieved until her passing.

Friendly staff, supportive to us as a family, engaging with mum. We enjoy the family room which overlooks the garden. The home responds quickly to any concerns about mum's health, that I may raise. Mum seems happy here.

I can't fault Avenue House - the staff are kind and genuinely care, the building is clean, well laid out and very homely, with smaller separate sitting rooms and a library as well as the main lounge. My Dad had to come in at very short notice and everything was arranged quickly and very professionally. He has now settled into a lovely spacious room with views over the garden and is having a new lease of life. Thank you so much to all the staff for their commitment, cheerful attitudes and kindness. I am also made very welcome whenever I visit.

Thankyou to all of the amazing staff for your care and support for both of us. It really means so much to know that he is in such good hands.

Jane

I feel confident to leave my wife in the care home where she is looked after and safe. My only issue is that there doesn't seem to be much in the way of daily activities and stimulation, however I do understand the difficulties bearing mind the capabilities of the residents.

Dad has dementia which is ever more progressing and living alone was increasingly unsafe for him. Finding South Moor Lodge has been a blessing - by far the best care home in the area (and we saw a few). He moved in Spring 2026 and has now settled really well, largely due to Lisa's superb team - all the staff are so patient and lovely with him and offer reassurance and kindness (as well as a gentle prod when he's feeling grumpy to encourage him out of it!) His room is personalised to him, and we were encouraged to set it up with familiar things around him, including hanging pictures on the wall. Nothing is too difficult to accommodate. The home is bright and airy; the housekeeping team make sure Dad's room is cleaned regularly, and the communal areas are welcoming, including the outside spaces. The food always smells fantastic, enough to tempt even the most jaded palate - and Dad adores the puddings. Admitting to ourselves that Dad needed care we couldn't provide ourselves was tough. But South Moor has given us the peace of mind that he is safe, looked after and well cared for 24/7. They're amazing and he's thriving.

The activities lady is very good with my husband.

Really happy that my mum-in-law has settled in so well. We all feel she is well cared for at Avenue House and the staff are always friendly, welcoming and supportive.

We've found the perfect place in Avenue House for our mother. She is exceedingly well looked after and happy in herself. She has a lovely room with views onto their spacious gardens and the staff are professional and pleasant.

Very good care provided with friendly staff and personalised to my mum.

Whenever I visit my sister I am met at the door by a smiling member of staff, the care home is comfortable, clean and the decor is wonderful. My sister is well cared for and is comfortable there. The staff can't do enough for her. The food is very good. Any small request is acted on immediately. The activities are well thought out to provide interaction for the residents.

Lovely atmosphere for the elderly.

I cannot praise nightingale enough. From day one, they have seen my grandad as an individual, not just a resident - learning his likes, dislikes, preferences and life story, and building all his care around him. They even know he likes extra sugar in his tea.

Staff are kind, respectful and attentive, treating him with dignity and warmth at all times. The home feels homely, and we are always kept fully informed and involved.

Choosing a care home was so hard, but we feel so lucky we found this one. It gives us huge peace of mind knowing he is safe, happy and cherished. Thank you all so much.

It is now 6 months since my wife moved into South Moor Lodge having previously attended day care twice a week. From her first day visit to residency, I have seen how dedicated the team are, from management down. This has not changed and they all deserve my sincere and grateful thanks for their care. With her being non-verbal, this must be difficult at times

I can't fault the staff: all are compassionate & attentive. Every member shows that there is a functional & fit for purpose training & assessment system in place.