Avenue House Nursing & Care Home

173/175 Avenue Road, Rushden NN10 0SN

Avenue House Nursing & Care Home offers individual, person-centred care in within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its staff. As well as our constant encouragement of continued development, the care home provides all members of staff with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.

Group: Jasmine Healthcare Ltd

Person in charge: Debbie Thunder (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Assessment required prior to admission. Ages 65+.

Single Rooms: 37

Shared Rooms: 4

Rooms with ensuite WC: 41

Weekly Charges Guide: Nursing Care Single £525 – £1120 , Nursing Care Shared (per person) £525 – £1120 (These prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Avenue House Nursing & Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Avenue House Nursing & Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Avenue House Nursing & Care Home is calculated as follows: ( (34 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.194 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Avenue House Nursing & Care Home has a Review Score of 8.9 (8.882) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avenue House Nursing & Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avenue House Nursing & Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

Over the 4 years that my mother has been in this home, the standards have varied considerably. At the beginning it was excellent but after the manager left things changed. However, now that the original manager has returned, the standards are increasing day by day. The staff are happy and that reflects throughout the home. They are very caring towards my 97-year-old mother who is now bedridden. She is always clean, as is her room.

How likely would you be to recommend Avenue House Nursing & Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Staff are very considerate and caring for all the residents. They ensure residents are always kept clean and well fed. Staff are always available if I need to ask advice they are very friendly. They do their best to ensure residents are as happy and cared for as possible.

How likely would you be to recommend Avenue House Nursing & Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in the care home since September 2017 and it was a difficult choice we had to make, after no longer being able to meet her needs at home. However, we have been very pleased with the care and kindness shown to Mum. The home is very clean. Lots of activities through the year. She always looks clean etc. The grounds are well kept.

How likely would you be to recommend Avenue House Nursing & Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a family, we are very satisfied that our Mum is receiving good care and attention. She was very poorly and underweight when she first arrived and now is thriving and on the whole appears happy. The staff team are friendly and interact well with the residents. We have been kept informed of any issues in a timely way. We hope with the arrival of the new activities coordinator that some structure and organised activities can be a regular thing as it is very important to stimulate people.

How likely would you be to recommend Avenue House Nursing & Care Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Staff

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Average Rating:   4.2 out of 5

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