Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
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9.7 89 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees range from £1,050 to £1,955 per week.
Please contact us for more details about the packages we offer.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sam Hoare-Wilkinson (Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment required prior to admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book

Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways

Avenue House Nursing & Care Home Reviews (89)

9.7

Avenue House Nursing & Care Home has a Review Score of 9.7 (9.656) out of 10, based on 28 reviews in the last 2 years.
Over all time Avenue House Nursing & Care Home has 89 reviews.

Overall Experience
  • 63
  • 23
  • 2
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Date Published
  • 89
  • 7
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  • 28
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Reviewer Connection to Avenue House Nursing & Care Home
  • 35
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  • 7
  • 5
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  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 1-20
Review from Kevin W (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so grateful to the manager and her amazing staff, they showed my mum such respect, the care was just amazing, I highly recommend Avenue House, the home is warm and inviting with a lovley atmosphere, the entire team are a credit to Jasmine Healthcare
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for your lovely review on Avenue House I will pass your feedback onto the team Thankyou once again

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Review from J Y (Son of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful to the wonderful staff for the friendly care and support my mother received during her short stay at Avenue House.
We are also grateful for the prompt administrative help we received during a difficult and emotional time. Thank you all again.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi Thankyou for your feedback Everyone at Avenue House is extremely grateful for your review Thankyou once again

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Review from Alexandra W (Grandson of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avenue House is a wonderful home. My Mum has been here for 3 years and loves it here. The staff are incredible, they treat residents with dignity & are always so kind. The house is comfortable, clean & nicely equipped. Meals are beautifully cooked and very varied, there is always lots of choice. I would
highly recommend Avenue House to anyone looking for a home for a loved one.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thankyou for your lovely review I will pass your feedback onto the team Once again, thankyou

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Review from Maryjane C (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first day my Dad arrived at Avenue House, he received the care and respect that he so deserved. Nothing was too much trouble, and everything that was requested was accommodated.
I would most highly recommend Avenue House to anyone who was looking for a care home for a relative.
Thank
you all again,
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thankyou so much for your lovely review We are very grateful to you and will pass on your feedback to our team Once again, thankyou

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Review from David G (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit to Mom as she moved in recently. Wonderful staff, very warm and welcoming. Mom seems very happy and is enjoying all the activities going on within the home. The home itself is beautifully looked after and their is a lovely caring atmosphere.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi Thank you very much for taking the time to complete a lovely review on our home I will pass on your comments to the team Thankyou once again

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Review from Steve E (Son of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum i snow into her 5th month at Avenue House, she has taken time to get used to her new living environment and now appears to be much more settled. My overall impression of the some is generally positive & I feel that mum is safe and being looked after with dignity & respect. There have been a few
'niggles' mainly around another resident constantly entering her room, although this has lessened in recent weeks as staff remember to lock the door.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi Thankyou for completing a review on Avenue House I will pass your feedback onto our team Once again, thankyou

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Review from Margaret F (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent. Team lovely always there for me & mum.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thankyou for taking the time to submit a review on Avenue House I will pass your feedback onto our team Thankyou once again for a lovely review

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Review from S H (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved in 3 days ago. He has been cared for in such a kind and professional way. It has been a hard move for him to make but the staff have been so caring with him. The home feels like a home and I have complete confidence they will make/help Dad settle well.
Reply from Avenue House, n/a at Avenue House Nursing & Care Home

Thank you so much for your kind feedback, We are so happy that your relative has received the care during his first few days with us.

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Review from Tim H (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has only been in this care home for 3 days, the staff have been incredible and so helpful. The environment in the home is so friendly.
Reply from Avenue House, n/a at Avenue House Nursing & Care Home

Thank you very much for your feedback, We do hope that your Dad is settling in well.

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Review from J M (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not express enough the care and attention shown to my mother during her 5+ year residency. From the kitchen and cleaning staff to the activity organiser, carers, nursing staff and manager, all very professional and always polite and caring even when my mother was difficult. Nothing was a problem
and everyone willing to make her life as comfortable as possible. To be with mu mother at the end was a privilege. Thank you to two members of staff in particular for letting me get to you in time. I can no recommend Avenue House Nursing and Care Home highly enough. Sorry for the late response, I need time to cope with Mums death.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you so much for your lovely, heartfelt review. Mum was certainly a character and is sorely missed by everyone here. Don't be a stranger, love from everyone at Avenue House.

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Review from Keith H (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the two and a half years my father spent in this home I had one minor problem concerning agency staff. When I approached the management about it, it was rectified immediately. I cannot speak highly enough of this care home!
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi Keith, thank you for your lovely, kind words and for leaving us a review. I will pass your feedback on to the team once again, thank you.

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Review from Colin H (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father who died on 6th September 2024 had been a resident at Avenue House for two and a half years; for most of that time, he was confined to bed. I have nothing but the highest praise for the staff who cared for Dad as did he. His room and bed linen were always at the highest standard of cleanliness.
I cannot thank Avenue House enough.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi Colin, thank you for your kind words, they mean a lot to us all. Your dad was a pleasure to look after and is sorely missed by everyone.

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Review from S C (Wife of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had wonderful care since he came to live at Avenue House Nursing & Care Home.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for submitting a review on Avenue House. We are all very grateful to receive your lovely feedback. Thank you once again.

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Review from C S (Wife of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is cared for very well. The staff are excellent - A big thank you to all the staff here.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for completing a review on Avenue House We are extremely grateful for your feedback and will pass this on to our team in the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated. Once again, thank you.

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Review from J D (Daughter-in-law of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended the unfortunately wet summer fete, but have already enjoyed the extended garden and outside seating area. Very nice, very well catered for as usual. The staff are always positive and helpful. Always happy to visit and enjoy the avenue.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for completing a review on Avenue House We are extremely grateful for your feedback and will pass this on to our team in the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated. Once again, thank you.

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Review from P N (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Avenue House for 2 years. The carers know her and are always helpful and look after her needs and as a family, we feel reassured with Mum's care. The home is friendly and always welcoming. Any issues can be raised and dealt with.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to a 5 star? Any feedback would be appreciated, once again, thank you.

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Review from R K (Grandson of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly and very caring towards my nan.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated, once again, thank you.

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Review from S M (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my mum continues to receive at Avenue House. The staff are amazing and always keep our family up to date with changes in medication etc. The food is always to a high standard and the entertainment ladies put in so much effort.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations to how we could improve them to 5 stars? Any feedback would be very much appreciated, once again, thank you.

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Review from K W (Son of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very comfortable at Avenue House Nursing & Care Home and is very happy living in a very friendly community. The staff are all extremely caring and professional and always eager to assist my mother with a smile and make visitors feel very welcome.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for your lovely review on Avenue House, I will pass on your comments to the team. Once again, thank you.

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Review from S K (Friend of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avenue House is a very nice home to attend, visit and be in. The manager and staff are all lovely, helpful and caring. The atmosphere in the home is always positive, the residents are encouraged to join in and be part of all activities.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home

Thank you for a lovely review on Avenue House We are all very grateful for your review. I will pass on your comments to the team Once again, Thank you.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.656 for Avenue House Nursing & Care Home is calculated as follows: ( (229 Excellents x 5) + (91 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 331 Ratings = 4.656
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.

Frequently Asked Questions about Avenue House Nursing & Care Home

What types of Care is Avenue House Nursing & Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avenue House Nursing & Care Home have?

There are 41 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Avenue House Nursing & Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avenue House Nursing & Care Home to the centre of Rushden?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House Nursing & Care Home to verify any information. View our terms and conditions. Avenue House Nursing & Care Home has an Enhanced Service - more info.