Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
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9.6 93 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.
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Care Provided by Avenue House Nursing & Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1575
  • Self-Funded Residential Dementia Care: £1150 – £1575
  • Self-Funded Nursing Care: £1150 – £1575
  • Self-Funded Nursing Dementia Care: £1150 – £1575
  • RESPITE Self-Funded Residential Care: £1400 – £1825
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1825
  • RESPITE Self-Funded Nursing Care: £1400 – £1825
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1825

Our fees range from £1,150 to £1,825 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Sam Hoare-Wilkinson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book

Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways

Avenue House Nursing & Care Home Reviews (93)

9.6

Avenue House Nursing & Care Home has a Review Score of 9.6 (9.646) out of 10, based on 30 reviews in the last 2 years.
Over all time Avenue House Nursing & Care Home has 93 reviews.

Overall Experience
  • 66
  • 23
  • 2
  • 1
  • 1
Date Published
  • 93
  • 11
  • 18
  • 30
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Reviewer Connection to Avenue House Nursing & Care Home
  • 35
  • 24
  • 7
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 61-80
Review from Peta P (Friend of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are always extremely helpful and it’s never too much trouble when you ask them for anything. The care home has a nice warm friendly atmosphere. The environment is clean and tidy and my friend is well supported in ensuring she always looks nice and is extremely happy at the home.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you so much for taking the time to write us a review and for your lovely comments. They are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you…read more
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Review from Stephen J (Son of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident for several years. He is approaching his 103rd birthday and is bed-ridden. He has suffered from vascular dementia for the whole of his time in the home as well as other characteristics of old age. He has always received nursing and care that is professional, cheerful and
affectionate from all the staff of Avenue House.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review and for your comments. I will make sure to pass them onto the rest of the care and nursing teams. Thanks again.
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Review from Ali M (Daughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Avenue House most recently. She has settled very well considering we haven't been able to visit her due to COVID. The staff I have spoken to on the phone and seen via Skype seem very pleasant. I have personally had weekly direct contact with the management team, which during these
times is very reassuring. As a family, I'm happy mum was placed here and I cannot wait to be able to visit her again. My mum's room is spacious and clean - she sounds happy there.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review and for your lovely comments, we look forward to welcoming you to Avenue House as soon as we can. Thanks again.
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Review from Chris C (Son of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of Avenue House. The care that my dad receives from all the staff is wonderful. These have been trying times for us as a family, not being able to visit my father, the staff have kept us fully updated on Dad's health and well being via weekly phone calls and emails. Activities
are still ongoing and I saw fabulous pictures of the garden party - what a lovely day for all the residents to enjoy with the staff. Thank you Avenue House staff, I have no doubt that due to your very hard work, you have ensured that the home has remained Covid free.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you so much for your lovely review and feedback, I will make sure to pass on your comments to the rest of the team. We look forward to welcoming you at Avenue House as soon as we can. Thanks…read more
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Review from Denny (Niece of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, I am very happy about the care my relative receives. In particular, during the Covid-19 situation, I think the staff have been fantastic in very difficult times and communication has been good too.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thank you so much for taking the time to write us a review, we really appreciate it and your comments. We look forward to welcoming you back to Avenue House as soon as we are able to. Thanks again.
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Review from Rachel N (Granddaughter of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avenue House was accessible and caring from the start. We had to move a reluctant 100-year old after a couple of falls which meant she needed more care. All staff have been patient and very caring. They maintain a human and warm atmosphere and work with and communicate well with the family. They have
been supportive in helping us to maintain contact with Nana in calls and Skype and have done brilliantly in keeping everyone safe. We miss Nana so much at the moment and hope that some kind of arrangements can be made to support care homes to manage socially distanced visits for residents in the near future so that homes can continue to care for mental health needs in the way they will want to whilst keeping staff and residents safe. I know that while Nana didn't want a care home we couldn't have found one better for her.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review, we really appreciate it. It's really heartening to read that all the hard work of the team is appreciated, especially at the moment. We look forward…read more
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Review from Wayne T (Son of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care that my mother receives from all of the staff. Everybody in the home goes over and above to look after her and nothing is too much trouble for any of them. Reassuring to know that my mum is in safe and caring hands.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review, we really appreciate it. It's really heartening to read that all the hard work of the team is appreciated, especially at the moment. We look forward…read more
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Review from Gillian T (Wife of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not stress how appreciative I am for all that the staff at Avenue House are doing during this Covid 19 crisis.. every step of the way the staff have kept us updated and no matter how busy any of them are they take the time to have a chat and let you know how your loved ones are coping.. unfortunately
with my husband it is not always easy to Skype with him as he loses concentration quickly but the staff members encourage him when this happens. I, therefore, applaud each and everyone at Avenue House and must add that when my husband entered here in March 2019, it was the best decision for him.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thanks so much Gillian for your review and your really kind comments. I will make sure to pass them onto the rest of the team who I know will be thrilled with the feedback. Thanks again and we look…read more
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Review from Delia T (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers have been amazing especially during COVID-19. Keeping you in touch with my Dad and being quick on the mark for lockdown. The staff have been working hard to care for the residents and help us feel at ease.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thanks so much for taking the time to write us a review and thank you for your kind comments. They are really appreciated, especially at the moment. We look forward to welcoming you to Avenue House…read more
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Review from Malc L (Son of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the excellent care which is being provided to my mother by the wonderful and caring staff at Avenue House in these most difficult of times that we are all going through at the moment. The job they are doing to look after mother and to keep her safe is outstanding and I am
truly grateful to each and every one of them.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thank you so much for taking the time to write us a review and for your really kind comments. I will make sure to pass them onto the rest of the team. Thanks again and we look forward to seeing you at…read more
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Review from Karen B (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been resident for a few years now and the staff go beyond what is expected of them. The catering staff bend over backwards to ensure my mum has a meal which she will enjoy. My mum is quite outspoken but staff love her humour. What I really like is that staff are trained well but always
get medical help if needed. They were early to close due to risk of Coronavirus and are ensuring staff and residents are tested ensuring she stays safe. Good communicators and they keep me informed of any issues or needs my mum has in this difficult time. Especially like the activities they put on and how I and my brother are always welcome to visit her (except now due to Coronavirus but are putting on Skype and emailing). Staff are very friendly and care about the residents. Miss seeing my mum though.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thanks so much Karen for taking the time to write us a review and for your kind comments. I will make sure to pass them onto the rest of the team (and the kitchen team) and I know they will be…read more
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Review from Audra (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the coronavirus crisis, the staff have gone above and beyond to safeguard the safety of their residents as well as taking care of themselves too. They are polite and friendly on the phone. I am grateful to the home, the fact I am able to speak to my dad via Skype and phone.
Reply from Sam Hoare-Wilkinson, Acting Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review, we really appreciate it. It's really heartening to read that all the hard work of the team is appreciated, especially at the moment. We look forward…read more
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Review from P J (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents arrived at Avenue House in April 2018. My father was in his 90's and not in good health by the staff managed to make his last few months comfortable and happy with mum before he died. Since then mum has settled in and made friends with other residents and staff. The staff know mum's little
ways and always treat her with patience, kindness and humour. They will not hesitate to contact myself for my brother if they feel they need to.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you so much for taking the time to write us a review. We really appreciate the feedback and your kind comments. I will be sure to share them with the rest of the team. Thanks again.
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Review from Robert M (Son of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good staff, excellent.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review, we really appreciate your comments.
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Review from Angela S (Daughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been in care at Avenue House since 2014 and has received wonderful consistent care from all the staff and enjoys amazing nutritional meals. If there is a concern regarding mum they always contact me. I feel she is in a safe caring environment and it's home from home atmosphere.
The manager
is always approachable and has time for me.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you so much for taking the time to write us a review. We really appreciate it. I will make sure to pass your feedback onto the rest of the team and the kitchen staff. Thanks again.
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Review from J S (Daughter of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is spacious but cosy and homely. The staff are very caring and so lovely with the residents. My mother is very happy here and is well cared for every day. There are various activities to join in or just have a nice chat. I really liked this home from my very first visit and feel happy that
my mother is here.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review, we really appreciate the feedback.
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Review from Peter S (Son of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very nice home, staffed by very nice and friendly people. Everyone has been very good with my mum. The home is very clean and the reports that are completed every day by the carers are very thorough and informative.
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Review from Jayne T (Daughter of Resident) published on 18 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
After many years of excellent care, we're still here. I am happy with the care my mum receives and the staff team who deliver it.
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Review from Pauline A (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came into Avenue House, Rushden in October 2017. The staff and the care and sympathy shown to my mother was excellent. She was always clean, also her clothes and bed linen. The room was clean too.
The manager and staff supported me towards the end of Mum's life. I can't thank them enough.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write us a review, we really appreciate it. I will make sure to pass on your kind words to the rest of the staff team. Thanks again.
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Review from John L (Son of Resident) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very long spell in hospital Dad lacked the mental capacity and physical strength to be at home on his own looking after himself. My wife and I visited Avenue House, having looked at a few other care homes, and decided straight away that this was where we wanted Dad to be. He requires help with
every aspect of daily life and the staff are always very caring and patient with him. The whole team really work their socks off and are always friendly towards visitors and interact extremely well with the residents. It was a difficult decision for the family to make to have to put Dad into care, but Avenue House has helped ease any concerns as we know he is safe and very well cared for.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you for your lovely comments and for taking the time to write us a review. We really appreciate your feedback and we will make sure this is passed on to the rest of our staff team who I know…read more
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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Avenue House Nursing & Care Home is calculated as follows: ( (251 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 356 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House Nursing & Care Home to verify any information. View our terms and conditions. Avenue House Nursing & Care Home has an Enhanced Service - more info.